Beneunder Reviews 248

I never encountered a website with such a bad return process. You have to do everything in email. Sometimes it takes them days to send a shipping label, and sometimes they ask you to send it back yourself. Very unsatisfied with the customer service, and it seems they only has one person on customer service, songsui. Every email is handled by this person. If you want do e-commerce in US, you should follow the standard service provided by US companies.

Thank you. I’m a repeat customer
Very satisfied with Quality & style of the products💕

Ordering is easy. Love all the new pieces. The colours are beautiful, and you can certainly mix and match everything. I now own many pieces by Beneunder, including coats, pants, and tops. They are very well made. However, you must make sure you order the right sizes.

The customer service is really bad. They make it extremely difficult to return for refund. They make up reasons denying your return. Do NOT buy from them or you will be scammed.

The website is very intuitive and easy to use

Good service

I like your products, and would like to share them with my family members.

The members login hasn't been working. When it works, it work sporadically. I cannot use my points to make purchase. The code sent to me to use points for purchase doesn't work.

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I love the quality and your sunglasses style but the shoes I think you can create more. I like the cute one but i can't see ut anymore maybe you won't restock it again? But overall I love it.

Easy to navigate. My first time buying something. The spinning wheel didn’t work, gave an error message. I got a $10 off from the spin, so that could be the way to get someone’s email without giving out anything.

Website is easy to navigate, I found the fit over sunglasses I wanted easily.
The ordering process was easy and with the discount I received value for money.

Absolutely love the clothes! Size shape fit design material - I’ve bought almost everything from most of your range!

I’m a repeat customer.
The product design,material & quality is amazing. I love the Beneunder products💕

Ive ordered from Beneunder before and really liked the sun hat I got. I spend a lot of time driving in the car and dont like being exposed to the sun so the full face mask I purchased is perfect for that.

I like Beneunder clothing. They are made of quality fabric and very comfortable.

Good quality products with variety of designs

First of all, the sizing chart is all off.

Second of all, any exchange will require you to pay the shipping fee regardless of the dollar amount of the order.

Thirdly, it took them SIX MONTHS to send me the exchanged goods (they kept on claiming they couldn’t find the package in their warehouse despite the tracking information shows it was delivered and signed for). It takes repeated follow-ups for them to finally agree to ship out the exchanged item.

Finally, when the package arrived, it was folded into as small as possible and duck taped all over so that they can skimp on the shipping fee. It says on the package to only peal and not cut the tape to prevent damaging the goods wrapped inside. Physically impossible to unwrap it without cutting the package.

In sum, a typical stingy Chinese company with no appreciation for its customers.

It is easy to find the products I want, and the check out process is also smooth