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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Well I had some water damage too my tipple coat on the ceiling I was at a bit of a loss what to do But along came Jason patched it an matched it up perfectly saved me a lot of money an he blended i... Toon meer

Beoordeeld met 1 van de 5 sterren

Ordered glass balustrade for our terrace. Paid 50% upfront as glass was custom. Kept delaying install date until we revived an email to say company had gone into liquidation. Have lost over £8000 and... Toon meer

Beoordeeld met 1 van de 5 sterren

Paid £2000 for shower glass. They kept pushing install date back, giving various excuses (installer in hospital, etc.). Install "tomorrow" then "next week." Finally, they sent an email saying they hav... Toon meer

Beoordeeld met 5 van de 5 sterren

From first making a telephone enquiry to making the final payment Bespoke Frameless Glass have been a very good company to work with. Chis came and carried out the design, with Dan and Ollie fitting... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Glasbranche
  2. Glashandelaar
  3. Glaswerkwinkel

Geschreven door het bedrijf

BFG offers an extensive product and service range for domestic, commercial and business properties throughout Bristol, Bath, Cheltenham and Gloucestershire, as well as the surrounding counties of Avon. Our expert team pride themselves on their skill and efficiency in bringing you quality glass crafted and installed with close attention to detail. We promise highly affordable rates with guaranteed work and total customer satisfaction.


Contactgegevens

3,1

Gemiddeld

TrustScore 3 uit 5

101 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,1

Alle reviews

(101)

7 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Just had a glass porch fitted

Just had a glass porch fitted, all went well , All the guys that attended were all very skilled and it looks great, I would recommend to anyone

22 mei 2024
Review zonder uitnodiging
Logo BFG

Antwoord van BFG

Thank you for your positive feedback, Michael!

We're thrilled you are happy with your new glass porch and that our team met your expectations.

Your recommendation means a lot to us. If you need further assistance or have any questions, please don't hesitate to reach out. Enjoy your new porch!

Chris
BFGlass

Beoordeeld met 5 van de 5 sterren

Looks fantastic

We have just had a glass balastrade fitted to our landing. We have been very happy with everything, the fitting was done weeks ahead of the original date, the glass is a lovely quality and everyone we have dealt with has been professional and pleasant. No complaints and would recommend them.

21 mei 2024
Review zonder uitnodiging
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Antwoord van BFG

Susan,

Thank you so much for your wonderful review! We are thrilled to hear that you are happy with your new glass balustrade and that the installation was completed ahead of schedule. It's great that you found the glass quality lovely, and our team is professional and pleasant. Your recommendation means a lot to us.

We look forward to serving you again in the future!

Beoordeeld met 5 van de 5 sterren

I contacted BFG for a shower glass

I contacted BFG for a shower glass - tricky one as it was in the loft in the eves and had to be bespoke designed and made.

All done in a timely manner with constant contact. I am really impressed with Chris and the team. They've done a superb job - definitely recommend them. Thank you guys

14 mei 2024
Review zonder uitnodiging
Logo BFG

Antwoord van BFG

Saima,

Thank you so much for your wonderful review! We are thrilled you are impressed with the bespoke shower glass we designed and installed in your loft. Working on such a unique project was a pleasure, and we're glad that our constant communication and timely service met your expectations. The team truly appreciate your kind words and recommendation. We look forward to the opportunity to work with you again.

Best regards,
The BFG Team

Beoordeeld met 1 van de 5 sterren

Worst company i have dealt with

Worst company i have dealt with
Took 3 months to install a basic glass staircase, and did a poor job
Harassed me for other products i did not want
After i had paid sent me threating reminders, deapite not owing any money and them doing a terrible job that took 3 months
Avoid this company

1 mei 2024
Review zonder uitnodiging
Logo BFG

Antwoord van BFG

Toby,

Thank you for taking the time to share your feedback. We are deeply sorry to hear about your experience with our company and regret that we did not meet your expectations.

We understand your frustration regarding installing your glass staircase and the time it took to complete the job. This is not the level of service we strive to provide, and we apologize for any inconvenience caused.

Regarding the communication issues and the reminders you received, we are sorry for any distress this may have caused. We take such matters seriously and would like to investigate further to ensure this does not happen again.
We would appreciate the opportunity to discuss your concerns in more detail and find a resolution. Please contact us directly at info@bfglass.co.uk at your earliest convenience.

Thank you for bringing this to our attention. We value your feedback and are committed to improving our services.

Yours sincerely,
Chris Parry
Director

Beoordeeld met 1 van de 5 sterren

It all started so well

It all started so well. Getting a quote from Chris was easy and he seemed keen for us to do business with him. When the guys first fitted the shower it leaked everywhere. It took 6 visits in total and over a month from the original installation date 11th March to the 16th April for the shower finally be operational ..... alot of time wasted and all due to poor workmanship. We found that unless we spoke to Chris directly our requests to resolve the problem were ignored. Depsite the amount of time it took to install our shower, we have received 5 emails chasing payment following the final completion date requesting payment, (the delay in paying was partly due to us requesting a small reduction in price due to the inconvenience the delay caused us, which was only partly agreed). We received the last email chasing payment and also threatened that we may need to pay interest, two days after we had paid the final invoice - another display of poor communication. We are about to build a second shower and install a glass balustrade, but will most certainly not be using Bespokeframelessglass.

30 april 2024
Review zonder uitnodiging
Logo BFG

Antwoord van BFG

Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the installation issues and the subsequent communication lapses. We understand your frustration and are taking your feedback seriously to improve our processes. Please rest assured that we are addressing these concerns internally to ensure they do not occur again. We value your business and would appreciate the opportunity to discuss how we can make things right. Feel free to contact us directly at chris@bfglass.co.uk

Beoordeeld met 5 van de 5 sterren

Really professional and friendly…

Really professional and friendly service and great final result. Thanks BFG!

21 maart 2024
Review zonder uitnodiging
Logo BFG

Antwoord van BFG

Reply:
Thank you so much for your kind words! We are thrilled to hear that you found our service professional and friendly. It was a pleasure working with you, and we are delighted that you are happy with the final result. Your satisfaction is our top priority, and we look forward to serving you again in the future. Thank you for choosing BFG!

Beoordeeld met 5 van de 5 sterren

Great

I needed a glass wall for my stair case, Chris was very profesional, and everything was finished on time, I highly recommended them.

28 februari 2024
Review zonder uitnodiging
Logo BFG

Antwoord van BFG

Thank you for your fantastic review! We're delighted that Chris provided you with professional service and that your glass wall installation was completed on schedule. Your recommendation means a lot to us at BFGlass.
We take pride in delivering timely, high-quality glass solutions, and it's wonderful to know we met your expectations.

Best regards,
The BFGlass Team

Beoordeeld met 5 van de 5 sterren

Highly Recommend

Very easy to deal with over the phone to talk through requirements and arrange survey and the same applied when the works were scheduled.
Survey team managed to get everything millimetre perfect and it was the same team that carried out the installation, which made it so much easier.
Very pleased with the bespoke shower screen ( angled into the roof space) and the kitchen splash back.
Two members of the family need new shower screens and I had no hesitation in recommending. Many thanks Chris

12 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent company

Second time we’ve used BFG - having had an excellent experience last year, it was without hesitation we would use them to finish off our project.

Excellent turnaround from order to fit, really friend and efficient team. Can’t recommend highly enough - thank you BFG.

15 december 2023
Review zonder uitnodiging
Logo BFG

Antwoord van BFG

Thank you, Mary! it's been a pleasure as always.

Beoordeeld met 5 van de 5 sterren

Quick efficient professional good quality

Quick efficient professional. Gave different options (and didn’t suggest the most expensive option) really great service and v fast to respond. Would definitely use again.

12 december 2023
Review zonder uitnodiging
Logo BFG

Antwoord van BFG

Thank you for the glowing feedback. It was a pleasure working with you on this project. Hopefully, we get to see you soon.

Beoordeeld met 5 van de 5 sterren

Superb value for money

The guys from BFG Ltd did a superb job all round and I would highly recommend them. Right from the initial design discussions, followed by the survey and final design and installation, the team completed a wonderful job. The experience was well worth the money and great value too. I can’t wait for my first shower!

27 oktober 2023
Review zonder uitnodiging
Logo BFG

Antwoord van BFG

Thank you Tim, It was a pleasure working with you from start to finish.

Beoordeeld met 5 van de 5 sterren

Fantastic service, would recommend

Bespoke Frameless Glass did a fantastic job designing and installing our glass partition with 2 sliding doors. They were professional, very easy to deal with, and kept to the promised timelines. Would definitely recommend them.

28 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great job from start to finish on my…

Great job from start to finish on my bespoke Mezzanine screening. The very friendly team worked hard to meet my expectations and communicated well from survey to final installation. Would use again and recommend them.

19 september 2023
Review zonder uitnodiging
Logo BFG

Antwoord van BFG

Thanks, Helen and Andrew for the feedback it is always welcome. Hopefully, we get to see you both soon. Enjoy the space it looks great!

Beoordeeld met 5 van de 5 sterren

Brilliant Wine Wall

Just had a small but impactful wine wall finished by Bespokeframelessglass. From the design phase, through to delivery and finishing, the service was excellent. I'll admit to flitting between options and insisting on minor retrograde work purely because I changed my mind. The patience of the team in the face of this was exemplary and it incorporated and addressed all my worries. The final product is brilliant. I would highly recommend this company for its all round approach and quality of work.

10 mei 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Office staff Rude and send you text…

Office staff Rude and send you text messages threatening to take back glass very unprofessional.

8 maart 2023
Review zonder uitnodiging
Logo BFG

Antwoord van BFG

Steven,

Sorry to hear you are disappointed with the service. Our team spent many hours chasing you for months to get the final payment. Unfortunately, I had to get you to follow through on your promises to pay. The text messages were a last attempt to get you to pay like you said you promised multiple times.

Regardless of the outcome that we arrived at, I'm glad to hear from the team you are happy with the finished balustrade, and I hope you enjoy it.

Chris Parry
Director and Founder

Beoordeeld met 5 van de 5 sterren

Beautiful Balustrade

Recently had my wooden balustrade replaced with glass by Bespoke Frameless Glass. Great experience with Chris and the team, good communication and brilliant customer service. Very pleased, many thanks.

20 oktober 2022
Review zonder uitnodiging

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