Rely On Movers Reviews 37

The guys from this company once has helped me to move out of my old house. I had plenty of various things and I understood that if I wouldn't use the services I had never been able to relocate. Anyway, I found this company in the internet and applied to them. They explained me all the conditions and sent to my house couple of trucks, where I put all my spacious things. They delivered everything to the address I gave them and everything was perfect. If you are about to relocate, then you can apply to this company and they will do for you definitely, at least, they also helped me friend once.

Best Movers are the best moving company I have used. The movers were very careful with each piece of furniture that needed moving. They also disassembled and reassembled with ease. It was great to know that my things were in good hands. I would definitely recommend this company for all moving needs. They are wonderful!

This company was hired last week beginning of March 2023, and was nothing but unprofessional , the driver of the truck ran into my entry gate and then proceeded to tell me that it was not a big deal. (See photos) I attempted to contact the company who you would think would contact me because they caused damage to my gate. The phone numbers to claims go nowhere dead ends with no voicemails not once has anyone answered my call I reported them to BBB . And will most likely have to take them to small claims to resolve this . I sent an email and no responses ever no responses or callbacks from any managers. I’ve left messages with the person and sales Martin who answered the phone is very unprofessional. This company is all about taking your money and no customer service untrustworthy not someone you want moving your personal items. No respect for your property. They then proceeded to ask my sister for a tip after all this, and they tried to guilt her into it by saying that the coworkers think that one of the persons pocketed a tip so to send a Venmo tip very unprofessional I would never hire them steer clear! See the photos below the damage they cost, which is left unpaid.

THEY RUINED A COUCH. Our bed. My daughters crib. AND DESTROYED a hallway at our apartment complex. They had no clue what they were doing. Be ware of this scam.

Unprofessional! Non-accountable! Unresponsive!
Unprofessional! Non-accountable! Unresponsive!
Driver/mover damaged my car, Ramon, the claims manager, and Daniel, both said they would take care of it, then disappeared. No calls returned, no text responses.
Suggest using anyone else.

At the end of September, I hired Best Fit Movers to move my things from my old apartment to a storage unit, as my new apartment wouldn't be ready for three weeks. The first move went fine but when they moved my things from the storage unit to my new apartment, my $700 60" 4K HD TV was missing. After calling four days in a row with no response, I finally heard back from someone in their Claims Department that their mover took it and said I gave it to him. I told them that was ridiculous and asked why I would give a perfectly fine $700 TV away to a complete stranger. They said they would return the TV but after numerous calls and zero calls back, they still haven't made any effort to return the TV, after 3 weeks now. I'll be filing a small claims suit in short order. I'm just hoping someone in charge at the company sees this and resolves the situation first.

10/29/2022 I have never seen a business act so irresponsibly - I don't even know where to begin. In early September we hired Best Fit to move us out of our 3 bedroom house and store our things for a few months. Everything was already boxed up and packed - They just needed to move and store. Each time they lifted a new object, there was an up-charge. They missed items that they said they'd come back for and never did. We never got any real estimate for the move or the storage - they just decided to tell us after having our belongings held hostage. 6k for the move and $1400/month for storage. UNREAL! I've called and left messages with their Claims Department COUNTLESS times and never a call back - I wanted to discuss the crummy move and the expense, but no luck. Finally today, the day they're moving us out of storage and into our new house, I got a hold of Reuben in Claims - I told him we wanted to talk to someone before paying in full. That the movers were to be at the house at 10am and got there at 2:30. They damaged the neighbors brick fencing. Reuben told me no claims could be made until I pay in full - Then I come to this site and see this is how they operate. Now I tell him I won't pay, that I want to talk to a human about how to resolve this and frankly have them reduce the costs! To this, Reuben calls the movers and tells them to stop loading our belongings until we pay in full. CRIMINALS.

DO NOT HIRE BEST FIT MOVERS. I hired them in May 2022 and it was the worst moving experience that I ever had! I have repeatedly tried to contact them about the damages their workers caused. They broke my water line with their truck. They broke my TV, bed and other furniture. I have been forced to sue in Court and they fail to respond to the subpoena for contract records.

They moved our piano from one house in Riverside to another in Anaheim and they did an amazing job! Very careful! Totally recommend!

Moving is never easy, but Martine helped us over the first hurdle; that is, finding a moving company you can feel good about. Martine took the time to explain the process and the costs associated with our move.

The next potential pitfall is moving day. However, Steve, Victor, and Bran lessened our anxiety by arriving promptly and treating us and our goods professionally and with care. They were quick, polite and a pleasure to work with. Thank you all!

Best Fit Movers (USDOT # 3051481) provides horrendous customer service, lies to you, never calls you back, and hold your items in order to extory you of more money. They broke their contractual obligations on delivery timelines to me causing me to incur costs to house my family while they withheld my belongings. And they owe my $4983 in a refund that is now 8+ business days past the date they delivered all my belongings. Here’s a list of grievances including how the extorted me paying more than I should have, and how I had to pay via credit card when they agreed to invoiced ACH payment (which caused me a 10% credit processing fee)

They missed my contractually agreed upon delivery date of June 11th. Their sales manager confirmed on Friday the 10th that all required payments had been received and the truck drivers were on time for a delivery on Saturday the 11th between 8-10am. They never arrived, and after 6 phone calls from me to their dispatch manager, he informed me payment hadn't been received and they never sent the trucks. The sales manager lied to me. Roberto agreed to send the trucks after understanding I was paying via ACH had already processed the ACH payment on Friday for $4983

When they arrived Tuesday, dispatch wouldn’t let them drive to the house because the ACH hadn’t cleared yet. It was 3 business days post processing and takes up to 5. I had no other invoices to approve and didn’t have a way to pay anything else. He explained that I had to now pay in full my entire cost of the move. My contract stipulated I only owed half upfront and the 2nd half post unloading. He also said I was no longer allowed to pay via credit card and must pay via cashiers check, again breaking my contract. I was able to find an invoice on their website that was wrong but let me pay most of the amount via credit card. After I paid it Roberto in dispatch then confirmed it would be acceptable. However, prior to me finding that option on my own, he refused to accept a credit card payment from me when I was pleading to do so in order to have the drivers released to unload. Except that I was forced to pay the full $27106 even though I had already paid $4983 that was already in process with the bank.

After calling Sales mgmt and explaining the issue post ny move, I’ve been told now that they need to clear with their supervisor. This was Monday June 20th because the sales manager, who I was told by dispatch “the only one that can approve payments” was on vacation. It’s now Thursday 23rd and they only returned my text because I threatened to sue them. So I’ve paid $32,089 when I only owed $27,106 bringing a refund owed of $4983. Except now they’re saying I’m only owed $2600 with no explanation of their math.

They also owe me money for items not delivered after they were confirmed packed & loaded from my departure. And they damaged items that need to be replaced via insurance. Only after threatening to sue did they let me know the process for filing a claim.

Lastly, they arrived in trucks that did not have driving lights or taillights. The drivers complained to me that their management forced them to drive trucks that don't pass legal safety inspections (turn and brake lights not working, broken seat belts, etc.)

Great service. Everyone was very profesional and respectful and they made it be a great experience. They came on time and got the job well done. I would totally recommend them. Thank you!!!!

I paid them by cash but they also charged my credit card. I followed up my case several times with phone and email but no response. Then, I received a letter from collection company to be charged for $327+ collection fee for this case. I called and emailed the company several times with no response at all. The collection company sent me the contract with signature which wasn't mine even the date of signature was wrong. I had to pay it to not affect on my credit score but I will follow up this case with small court.

Nice and polite stuff! Definitely recommend and will use their service again.

Great customer service

This is the second time we work with this company, and so far we would recommend it every time! Excellent customer service and reliable staff

Very good company!
I had bestfit movers move everything out my old place. They sent a very efficient and professional team that moved everything carefully!
I highly recommend them!
( communication is what they are all about )

So professionals and great customer service, they arrived to my home at the appointment time. Highly recommended!