Better Impact Reviews 

This app is useful, not as easy to navigate as some other volunteer apps we have used.
The fee structure is on the higher side, and as a non profit we felt a platform managing 300 registered volunteers, $856 was too expensive. Signup Genius met our needs at a more affordable price.

I’m a relatively new user to Better Impact but have 7+ years of experience with another platform called Planning Center. Unfortunately, I’m beginning to feel like I’ve made a serious mistake choosing Better Impact.

From the start, I was led to believe in sales calls that Better Impact offered similar functionality to other volunteer management platforms. However, I’ve been shocked at how rudimentary and limited many of the features are.

One major limitation is the extremely restricted use of merge tags. I cannot personalize communications in any meaningful way when assigning volunteer shifts, sending out new user login information, referencing activities, or building effective email templates. This drastically reduces the functionality of automated and scheduled communications — something that should be a baseline feature in any modern volunteer management system.

Another frustrating issue is how poorly the system handles group volunteering. The hours logged for a group are calculated as if the entire group is a single person, rather than multiplying hours by the number of group members. This means that every time a group volunteers, I have to manually calculate and update the correct hours. This isn’t just inconvenient — it’s a step backward. It actually takes more time than the Excel spreadsheets we were using before Better Impact.

There’s also a serious design flaw with the Feedback Fields. While you can create custom feedback fields for individual groups or jobs, those fields are applied globally — meaning that once a feedback field is added, it appears for every volunteer in that role, regardless of context. This makes the feature nearly useless when you’re trying to tailor questions or responses to specific teams, programs, or group activities.

One of the most surprising gaps is the lack of automated shift notifications when administrators assign volunteers or groups to shifts. There is no option to trigger an automatic email that tells the volunteer their assigned time, location, and role — nor is there an option to include a button to accept or decline the shift. This kind of notification system has been standard in other software platforms for over a decade. Having to manually notify volunteers each time we schedule them completely defeats the purpose of using a digital volunteer management tool in the first place.

These are just a few examples of important basic features that are missing with Better Impact, and I run into new — and honestly shocking — limitations on a near-daily basis. I am beyond frustrated and sick about the thought of all the hours, money, and energy I’ve invested into this platform, not to mention the trust we’ve asked our volunteers to place in it. I’m now seriously considering switching to another software provider, even if that means starting over. The goodwill we risk losing with our volunteers is not worth the continued time waste, confusion, and inefficiency caused by Better Impact’s limitations.

I’ll continue to post specific issues and feedback as I encounter them. But I’m asking sincerely: is there a roadmap or plan in place to address these gaps? Because right now, Better Impact is falling far short of expectations — both in comparison to other platforms and to what was presented in your sales materials.

BetterImpact is a fantastic piece of software. It’s easy to use, highly customisable, and gives you the tools to manage volunteers effectively and efficiently. I’ve looked into other platforms, but none have come close to meeting our needs like BI does.

I know I’m not even using it to its full potential yet, which makes me even more excited about what more it can offer as I keep exploring.

1000% recommended.

BI is a fantastic platform that empowers our service to recruit and manage volunteers who genuinely make a difference in the community. Although a few features could be improved, its intuitive interface and robust toolkit make it an invaluable part of our daily operations. We use it constantly and wholeheartedly recommend it."

BI is an excellent platform that helps our service recruit and manage volunteers who truly make a meaningful impact in the community. It’s user-friendly and packed with tools that support our daily work. We rely on it every day—and would absolutely recommend it.

The onboarding was excellent. We were pleased with the 30 minute call. Then we were able to use the chatbot with great success.

Better Impact has been very useful to let us track our volunteer signups and time worked. Additionally, when we wanted to run an analytics project on our data, the support team was helpful and pointed us in the right direction. We were able to export all 15 years of our data in a clean format and derive valuable insights. Thanks BI team!

We've been using Better Impact for four years and it is such a great tool for volunteer management. If you ever have a question, their online chat function is very convenient.

Better Impact is a great tool for managing volunteers—it’s very user-friendly and makes it easy to keep track of volunteer hours, schedules, and the various activities they're involved in. It’s been especially helpful for organizing shifts and ensuring everything runs smoothly.

One small improvement I’d suggest is adding a few more options for tracking volunteer permits. Other than that, it’s a fantastic platform that really simplifies volunteer coordination.

Highly recommend for any organization working with volunteers!

I've really enjoyed using Better Impact. One of the features I appreciate most is how easy it is to communicate with volunteers. Whether I need to send a quick message to an individual or reach out to everyone, the platform makes it simple. The ability to send bulk messages saves me a lot of time and ensures everyone stays informed. I also love the option to share reminders—it helps keep everyone on track and reduces no-shows. Overall, it's made coordinating and managing volunteers much more efficient.

We've been using Better Impact for 7 years and it only gets better. It's comprehensive and makes managing volunteers so much easier, and we get positive feedback from volunteers all the time!

I've used Better Impact for years now and it is so valuable in helping us administer and track volunteers. There are things I'd like it to do but the support and continual improvements makes it hard to give anything but top marks for this software.

A user-friendly cloud-based platform that makes complexing scheduling of volunteers clean, strategic and trackable. Whether scheduling is volunteer driven or assigned by the organization, Better Impact allows for a one-shot overview of needs, resources and gaps. It has made communication more efficient and has plenty of band-width in terms of functionality to expand as needed. The dashboard is a great feature and provide useful and compelling analytics of your volunteer engagement and commitment overall.

With a program operating non-stop and driven by volunteer resources, Better Impact is used on a daily basis. Implementation was straightforward and the onboarding support of the Better Impact team in terms of training on each module was excellent.

The software is easy to use and very adaptable to meeting your needs. If you have a question or are unsure of anything, help is but a phone call or email away.

MCSCAAA has been using Better Impact since 2020. It is an AMAZING tool to utilize for your organization!! Highly Recommend!!

We have been using Better Impact for over 5 years at our school. Excellent chat sessions that you have at your fingertips. I love how you can connect to the community at large. We also use this platform for our church carnival. I would definitely recommend Better Impact for your business. ~Therese Alonso, Nativity Catholic School

Wonderful Platform! Our organization has been using Better Impact for almost 1 year; while I am new to the platform (I am the new Volunteer Coordinator), my previous Coordinator did a fabulous job with the initial setup. The user interface (UI) is friendly and not overwhelming. This entire platform helps me feel organized and productive in more ways than I thought possible!

I've been using Better Impact for years, as volunteer supervisor with a nonprofit in Mesa, Az. It's a great way to connect with the community. I

It's a wonderful website and tool for our office and volunteers! I especially adore the recent complete remodel of the admin side! I hope to see the volunteer side get some overhauls as well!