Better Impact Reviews 

From the first phone call with Andy, he listened and asked a lot of questions about our needs, the organization and how we wanted to interact with our volunteers and staff. We have been so happy with the process the online training, to its launch with volunteers. They system is easy to use for both staff and volunteers. Onboarding is a dream, as is rostering, communication is easy and managing volunteer profiles has really helped us understand our people better therefor our engagement and retention has improved. Support from the Better Impact team has made the journey all the better!

We have been using Better Impact for 5 years now after an exhaustive search and trade study of available tools. Better Impact remains the most cost effective and is powerful yet very easy to use.

This was a great consultation and training session. Andrew inspired us to update our landing page for volunteers and offered lots of great ideas! Thanks so much.

Better Impact is not only a fantastic volunteer database, but the customer support from the company is top-notch! They have member support advisors, training videos, a database of training topics, and a chat-function to get real-time fixes to your urgent needs.
Most of the database is intuitive and a joy to use; I can usually answer my own questions. I never have trouble getting in contact with support when I do have a technical question, however, and their staff are friendly, knowledgeable, and ready to help!
If you're looking for a modern database that covers all your needs as a Volunteer Engagement Professional, I highly recommend Better Impact. The reports and feedback functions alone are invaluable to capture snapshots of metrics on the home page, or record volunteer storytelling of impact during hours logging. This database will help automate functions you've been struggling to complete in-person and in doing so elevate your capacity to improve your volunteer program.
Check Better Impact out and then start an advocacy case for your budget!

I have used Better Impact at my previous employer for 2.5 years. Absolutely loved the system and everything it is able to do. Now, at my new employer, I brought this system in and the process has been so easy even with transferring information from an older-based system. They are there every step of the way and answer any questions that I have (even when I've asked them before). I always hear back from my Rep. within the same day.
Love this system and my volunteers do too which is amazing!

Easy to use! Great Website

Excellent software, only issue is being Canadian based, the Sterling Volunteers option only works for US mailing addresses. I would like to see some background check integration with Canadian companies that can actually do it here.

I have been managing volunteer for 16 years. It would be impossible for us to mange the 1100 volunteers in our program without Better Impact. We love BI because it makes it easy for us to match clients and volunteers. It is easy for the volunteers to use and it has a robust and easy to use reporting function for our staff. We love Better Impact!

We have been using Better Impact in our organization for 5 years and it is excellent! The tutorial videos are easy to follow and answer everything. This is the best software I have used to keep track of volunteer information, run reports, host eLearning training, sign up for activities, etc.

Great software to communicate and engage volunteers!

I had a fun time volunteering with my grandpa and walking dogs

This platform has revolutionized and streamlined the way we manage our hundreds of volunteers each year. The customer services is the absolute best: they are knowledgeable, fast, and never fail. Volunteers of all ages have learned how to use the program and find information they need to get trained, scheduled, and excited to come volunteer.

Wonderful product. Easy to use before on the back end and forward facing

Just amazing honestly... Better Impact makes it so much easier to manage volunteer shifts, training, the volunteers are aware and in control of the data we hold about them. Better Impact staff are amazing and the online chat for me is just Awesome. Thank you all and this time Thank you Pete!

Better Impact has made my life so much easier. I find it easy to use. I am able to stay organized, have accurate reporting metrics and if I do have a question, the team is quick to answer.

Better Impact is helping us organize and track our volunteers. The customer service they provide (whether through video chat, online videos, chat messaging) is quick, accurate, concise and very helpful! Thank you for being so attentive to our organization's needs!

The help icon is amazing! They really take the time to walk you through.

It is a good system if you really know how to use it which takes time. It is not a very user friendly system on the admin side.

While Better Impact seems to be the best platform for Hospice use and is simple for the volunteers, I do believe the user interface could be more friendly for administrators.

I am not an IT person, so this review is actually not really about the portal itself but about the Better Impact staff. Really, I could not compliment them enough. They are always so responsive and provide amazing assistance. When the system doesn't have a capability that I'd like, they give me advice on how to work around it within their framework. They are patient, kind, always available and exceedingly helpful. Our account rep, Josie, used to be a volunteer coordinator and her consultations are always spot-on. Thanks to the team! Give them raises!