This has been nothing but a bad experience since i signed up before christmas 2020. To put it into perspective, I have been subscribed for 8 month and have only ever received 2 boxes. (It is a monthly... Toon meer
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L'idea era quella di regalare a nostra madre qualcosa che non fosse il classico oggettino inutile, ma qualcosa che potesse aiutarla a staccare la spina e trovare uno sfogo esterno dal lavoro e la fami... Toon meer
Bedrijf heeft geantwoord
Ho acquistato la betterly box per il Journaling. Al suo arrivo ero davvero entusiasta e non vedevo l'ora di iniziare. All'interno si trova una guida che spiega di cosa si tratta, fornisce delle indica... Toon meer
Bedrijf heeft geantwoord
Not impressed at all. I’ve signed up for a 12 month journaling subscription September time last year. Using brexit as an excuse is pathetic. Source your goods elsewhere. So, one box finally arrive... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We make, curate and distribute quality home entertainment with different kind of subscription boxes. We take care of and value people’s free time!
Contactgegevens
Via Tito Speri 8, 29154, Milano, Italië
- betterly.com
3,6
Gemiddeld
157 reviews
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Complete Rip Off
I bought a Journaling subscription box from them, and was really looking forward to receiving my first box. Disappointed was an understatement, all I got was a small exercise book a nightmare to write in as its 9cm wide and 16.5cm long, (certainly not going to last a month) a really cheap tacky pen. 6 clam clips and a washi tape which is a horrid brown colour, and a cover for the notebook, all of which I could have purchase on amazon for less than £10. Considering how much I paid for this box I was expecting way more.
Cancelling my subscription, but doesn't seem to want to online, not easy like they claim.
6 oktober 2020
Review zonder uitnodiging
Antwoord van Betterly
Hi Sarah, we are sorry you are not happy and we truly appreciate your feedback. If you want to further help us to improve, email us at customer.uk@betterly.com and a customer care agent will contact you.
Lastly, consider that you can always return your first box (no later than 14 days from delivery). You just need to fill in the return form that you find here and send it to customer.uk@betterly.com. You’ll get a refund as soon as the form gets received.
Italian language not English
Hi I had this subscription ordered as a birthday present my birthday was the 9th September i received this on the 8th so delivery was very good. However once opening this subscription was in Italian so I sent an email and my enquiry was dealt with and said another subscription would be sent out I then recieved it yesterday and again it was in Italian I really hope any future monthly box is going to be in English
20 september 2020
Review zonder uitnodiging
Antwoord van Betterly
Hi Hayley, we are sorry for this inconvenience. This experience has been a great learning experience for us, and we promise it won’t happen again.
We are now glad you eventually received your box in English, and we can’t wait to know your thoughts about it, hoping you’ll enjoy it as well as the rest of the journey.
I have never even received my first…
I have never even received my first package. It seems that Parcel force as twice failed to deliver the goods even when I gave them a date to deliver to me. And the goods were returned to Italy. I no longer wish to be subscribed to Betterly.
17 september 2020
Review zonder uitnodiging
Antwoord van Betterly
Hello Lidia,
thank you for your feedback.
We are sorry to hear that you had problems with the delivery: we tried in 3 different occasions but unfortunately we weren't able to reach you.
We also see that your subscription is still active, so please get in touch with our customer care to define together the next steps.
Thank you.
The Betterly Team
I really like the contents of my first…
I really like the contents of my first box, and the little booklet with all the information, I am very happy to deepen my knowledge of stones With Betterly,
Thank you
17 september 2020
Review zonder uitnodiging
Antwoord van Betterly
Hi Christine! Thanks for this amazing review. We can't wait to know your thoughts as soon as the next boxes arrive!!
Got my first box
Got my first box, beautiful goodies and well written instructions and information. Can't wait for number 2.
17 september 2020
Review zonder uitnodiging
Antwoord van Betterly
Hi Kelly! Wow, thanks! We're over the moon. We can't wait for you to get the following boxes either!
Excellent
Excellent. 12 boxes with 2 LPs each. One per month.
The Blues albums are the same as the Italian DeAgostini releases from a few years ago, with an LP sized booklet. Great price and fast delivery.
17 september 2020
Review zonder uitnodiging
Antwoord van Betterly
Hi Kenny! We are so happy that you like 'They Got Blues' and thank you for this wonderful review!
Another 2 great albums looking forward…
Another 2 great albums looking forward to the next 2
17 september 2020
Review zonder uitnodiging
Antwoord van Betterly
Hi Paul, that's amazing! Thank you very very much, we're so happy.
Totally a rip off for what's in the…
Totally a rip off for what's in the box. For the price I would at least expect a full deck of tarot cards. Canceling my subscription asap
11 september 2020
Review zonder uitnodiging
Antwoord van Betterly
Hi Suzanne, we are sorry to hear you didn’t like the content of our box. If you’re not fully satisfied, you can always return your first box no later than 14 days from delivery. To do it, fill in the return form that you find here (uk.betterly.com/return) and send it to: customer.uk@betterly.com, our customer care team is here to find the best solution for you and will refund your payment as soon as the form gets received.
We’re constantly improving the content of our offer, so your feedback is very valuable to us: would you like to let us know more about what can be improved? Drop us a line at customer.uk@betterly.com and one of our customer care team will assist you.
I have subscribed for 4 months now and…
I have subscribed for 4 months now and the only box to turn up on time was the first box since then I've had to send at least 10 emails to fund put what's happened to my other boxes only to be given multiple reasons why its late or they ignore my emails. The second box turned up one day before next payment for next box. This time my third box is nowhere to be seen I've been told royal mail have it when it wasnt even royal mail that delivered the last box. Complete running around. Oh and the boxes only have 4 quartz Crystal's and a random polished stone. No where near the price your paying. You can but them for a few pounds where as there asking 37 pounds. I'm cancelling and I DON NOT RECOMMEND THIS SITE WHAT SO EVER. STEER CLEAR
11 september 2020
Review zonder uitnodiging
Antwoord van Betterly
Hi Dianne, we're very sorry to hear about that! Some of our boxes went out of stock and unfortunately your box was one of them. Box 4 will be sent to you next week.
We are also sorry to hear you didn’t like the content of our box. If you’re not fully satisfied, you can always return your first box no later than 14 days from delivery. To do it, fill in the return form that you find here (uk.betterly.com/return) and send it to: customer.uk@betterly.com, our customer care team is here to find the best solution for you and will refund your payment as soon as the form gets received.
We’re constantly improving our experiences, so your feedback is very valuable to us: would you like to let us know more about what can be improved? Our customer service is at your disposal at customer.uk@betterly.com, drop us a line! Someone will assist you straight away.
Journalling Box
Hi there,
The concept of the Journalling boxes sound really good however I feel the amount charged per box is very expensive £24 for what you actually get. Also the d’agostiniis based in Southampton England yet you ship from Italy- trying to cancel is confusing and it would be helpful to be able to cancel at anytime. The concept is good however subsequent boxes are expensive for what you actually get.
10 september 2020
Review zonder uitnodiging
Antwoord van Betterly
Hi Djspencey,
we are sorry to hear that you do not feel that the price/value ratio of your Journaling subscription is worth the investment of your money. We have created this series with the help of professional life coaches and poured a lot of quality content and items in it, in order to make it a valuable journey for our customers. It is indeed one our best sellers!
Having said that, we appreciate your open feedback and would really like to understand where we can do better - care to help us out? What more would you like to find in the box in order to compensate your investment better? Feel free to let us know - we are here to listen from our customers!
Lastly, we are Italy-based and a separate business from DeAgostini, We are sorry that some confusion arose from this: would you like to tell us how that impacted the perceived quality of our service to you? Perhaps we can work out our communication better for our future customers thanks to your feedback.
Thank you for your cooperation,
The Betterly Team
They send the same items
They send the same items and projects in the boxes. It takes them a week to answer a customer request about it (even though it is written that they do it in 1 day). And the answer is - "the items are same because THE PROJECT IS CONTINUING from last time". But it is not! It is exactly the same project, no new info!
10 september 2020
Review zonder uitnodiging
Antwoord van Betterly
Hi Elena, thank you for reaching out to us. 'Paint & Color' includes multiple projects: In each box there’s a project you can complete, and a longer project that continues over several boxes. We are sorry it didn’t match your expectations!
If you’re not fully satisfied, you can always return your first box no later than 14 days from delivery. To do this, simply fill in the return form that you find here (uk.betterly.com/return) and send it to: customer.uk@betterly.com, Our customer care team is here to find the best solution for you, and will refund your payment as soon as the form gets received.
I was very disgusted and very unhappy…
I was very disgusted and very unhappy with the contents of my parcel and the price I paid for it there was hardly anything in the box for a start and what was init was just cheap tacky stuff
10 september 2020
Review zonder uitnodiging
Antwoord van Betterly
Hi Julie,
thank you for your feedback.
We are sorry to hear you didn't like the content of the box you received.
We are constantly improving the content of our boxes, so your feedback is very valuable to us: would you like to let us know more about what can be improved?
Kind regards
The Betterly Team
Great customer service
When I had an issue with my order Betterly customer service dealt with it quickly.
10 september 2020
Review zonder uitnodiging
Antwoord van Betterly
Thanks Kayleigh,
we will make sure to let the guys in customer care know! Hope you enjoy our products, too ;)
The Betterly Team
I’m waiting for my second box
I’m waiting for my second box. At this rate I will get my third one before the second one
10 september 2020
Review zonder uitnodiging
Antwoord van Betterly
Hi Roz,
thank you for your feedback.
We realized that we had a problem with your box shipment and will send it to you this week.
We apologize for the inconvenience, and we will try to reach you personally to try to manage this situation in the best way possible.
The Betterly Team
I’m happy with my box but feel could be…
I’m happy with my box but feel could be more for value of money x
10 september 2020
Review zonder uitnodiging
Antwoord van Betterly
Hi Louise,
thanks you for your feedback.
As a young company we are always on the lookout for ways to improve further and make our customers happier.
Could we trouble you for more specific feedback on the subscription you signed up to? If you'd like to share what things made you happy about the box and what others we could improve it would be fantastic.
Thank you in advance,
The Betterly Team
I haven’t received my box after waiting…
I haven’t received my box after waiting weeks. No communication from the company to explain why they are late
10 september 2020
Review zonder uitnodiging
Antwoord van Betterly
Hi Kate! We're very sorry to hear that! Some of our boxes went out of stock and unfortunately your box was one of them. We have now shipped your box on September 22nd. If for any reason you didn’t receive this box, our Customer Care Team is here to provide support and assist you with tracking your order. E-mail us at customer.uk@betterly.com and we will be more than happy to assist you in finding out what happened to your order!
The quality of the albums I have…
The quality of the albums I have received has been really great.
10 september 2020
Review zonder uitnodiging
Antwoord van Betterly
Thanks Paul!
We are really glad to hear you enjoy the subscription so far, and we believe you will like the upcoming boxes even more ;)
The Betterly Team
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