BetterVet - Los Angeles Reviews 8

STAY AWAY!! BEWARE !!! RUN!!! As a disabled veteran I feel like I deserve honesty and that’s what I used to get before they merged with another company. I was on a family plan that was $19/month for unlimited appointments and it made it so there was $0 for travel when vet comes to our house. now that they merged they are telling me they are canceling my plan and I have to pay $59/ month for 6 visits. this is a scam! they went from an amazing company with great people working there to a bunch of rude people who outsource their operators to India where you can barely understand them while they bend you over and tell you how nice they are while screwing you out of massive amounts of money. before this happened I brought 5 people with me to this com-any and now we are all leaving. Save your money and run away.

Dr Gueta and Sandy were amazing. My anxious dog who hadn’t let a doctor touch him in three years was bowled over by their calm demeanor and behaved like a lamb. Really convenient service, competent veterinarians and, cost wise, on a par with most clinics.

Both the Vet and Assistant were down to business and straight to the point in all communications with me. They handled my ill and frightened kitty with all the needed care and professionalism for this situation. Not a complex issue but I felt that they listened to me and my reports of the 'new' behaviors that I had witnessed in the previous few weeks. The Doctor offered options, and took action when my choice was made. And the house call was not nearly as expensive as I had imagined.

Thumbs up to these 2 wonderful ladies

Both the doctor and tech were friendly, answered our questions, were very patient with 2 very anxious cats. I felt confident in the care they provided. thank you

Everything about this whole experience was great. After I made the appointment I was sent a comprehensive form to fill out about my cat (7 years old) - symptoms. medical history, personal traits, diet and anything else I wanted to add. I was sent a reminder of the appointment a day or two in advance. Following advice on Bettervet's web, I put my cat in the bathroom when the vet arrived. Otherwise it would have been impossible, even for me, to hold her for an exam. The vet & her assistant entered the bathroom without me and after a few initial meows, it was quiet and they examined her, weighed her and shaved a small patch on her back where she had irritation. When done, they left some spray antibiotic to apply for a week. Because of the questionnaire, they knew that I couldn't get her to take pills.

I only wish there had been vets who made house calls starting a long time ago. Would look forward to recommending them!!

Professional and compassionate. Excellent care.

The vet and her assistant were superb. I had to euthanize my dog and they came on time, were capable, warm, compassionate and patient. The vet explained the procedure and both people were gentle with my dog and me. They didn't rush anything and gave me the time I needed.
If I could, I'd give them six stars.