This company is the worst I have seen They don't deserve any stars Be aware of the contract renewal no warning no phone call to tell you about Renewal we should avoid them they are middle man cu... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Would avoid at all cost, they fail to empty your bins when required, after being a customer of theirs for near on 2yrs and given them a hell of a lot chances to rectify there contractual promises... Toon meer
Bedrijf heeft geantwoord
Absolutely stellar service start to finish. The sales team were incredibly helpful and knowledgeable around what services were available and which ones would be best for me. The Customer Service team... Toon meer
Bedrijf heeft geantwoord
Since making contact with better waste solutions I have dealt with Robbie in Sales & Donna in customer services. Both have been very easy to deal with, even after some small teething problems with th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Please note we are no longer actively requesting Trustpilot reviews as we have switched to the Feefo platform. We are committed to deliver a service we are proud of, and Better Waste Solutions is all about just that – giving you a better waste solution, for the long term. We are a waste management service, which means we partner with licensed collection companies in the UK who we trust to represent us and deliver what you expect. Better Waste Solutions offers a range of national business waste services, and if we can’t give you what you need, we probably know someone who can.
Contactgegevens
Metropolitan House, Longrigg Road, Swalwell, NE16 3AS, Gateshead, Verenigd Koninkrijk
- 0330 390 7540
- csteam@betterwaste.co.uk
- betterwaste.co.uk
3,2
Gemiddeld
342 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Better Waste Management customer service team…
Better Waste Management's customer service team are excellent. They could not be more helpful. Thank you so much.
6 oktober 2022
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your kind words, we know how important good customer service is. We love helping our customers with their waste service and are looking forward to working with you.
Kind regards,
The Better Waste Solutions Team
Very helpful customer service and good…
Very helpful customer service and good quick delivery of the bins!
12 oktober 2022
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your feedback, I'm glad to hear you've found us helpful and you bins were delivered quickly.
Kind regards,
The Better Waste Solutions Team
Excellent company
Excellent company, used them in the past and never had any problems. Always friendly and fantastic service. Highly recommended given them your business.
5 oktober 2022
Antwoord van Better Waste Solutions
Good morning,
Thanks for your great feedback, it's always so nice to hear how satisfied our customers are with the service we provide. Your lovely comments have been passed to the team, they've really made our day.
Kind regards,
The Better Waste Solutions Team
Very helpful and quality service
4 oktober 2022
Antwoord van Better Waste Solutions
Good morning,
Thanks for your review, I'm glad you found our service to be of good quality, we love helping our customers with their waste services and look forward to working with you.
Kind regards,
The Better Waste Solutions Team
Great service!
Very efficient service and accommodated us on last-minute requests. Many thanks to our customer service team, especially Dee!
1 september 2022
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for such a great review, we're glad to have been here for all of your waste needs; and will always do our best to meet any last minute requests. I've been sure to pass on your kind comments to the team, especially Dee, I know they have made her day.
Kind regards,
The Better Waste Solutions Team
Brilliant company 🙂
Got Exactly what they said I would and everything went smooth as could be. thanks!
20 september 2022
Antwoord van Better Waste Solutions
Good morning,
Thanks for your great feedback, one of the advantages of working with us is we work hard to help your waste service run smoothly.
Kind regards,
The Better Waste Solutions Team
Fabulous thank you
13 september 2022
Antwoord van Better Waste Solutions
Good morning,
Thanks for leaving your review, It's great to hear you found our service fabulous, I've passed on your comment to the team :)
Kind regards,
The Better Waste Solutions Team
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your feedback, it's great to hear you're happy with our service. We're looking forward to working with you for your waste needs.
Kind regards,
The Better Waste Solutions Team
Very professional on setting up my new…
Very professional on setting up my new account
9 september 2022
Antwoord van Better Waste Solutions
Good morning,
Thanks for your review, I'm glad to hear you found our service was professional, I've passed on your comments to the team to make them aware.
Kind regards,
The Better Waste Solutions Team
Excellent work
The service was great! Really prompt and fast communication to get the collection ready and the guys that collected were super cool.
6 september 2022
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your review, we love hearing how how great you found our service. We know keeping our customers up to date is important, hope you'll think of us if you need our services again :)
Kind regards,
The Better Waste Solutions Team
Easy to arrange and great service
Needed a small remote office general waste clearance. Easy to arrange with Debbie, the driver turned up as expected and all went well.
24 augustus 2022
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for the feedback, I'm glad to hear your service was easy to set up and everything went well. Please let us know if you need our help in the future :)
Kind regards,
The Better Waste Solutions Team
New refuse collection service for tennis club
Throughout the process of arranging a new refuse collection service for my tennis club, I found Better Waste staff to be highly efficient, reliable, courteous and professional. I refer to Marisa Forney, Pamela Lawrance and Katie Pearson, all of whom made special efforts to process my various requests and follow up afterwards.
I have no hesitation in recommending this company's services.
1 september 2022
Antwoord van Better Waste Solutions
Good morning,
Thanks for your review, it's great to hear how happy you are with our team. I've passed your kind words onto Marisa, Pamela and Katie, what a lovely start to a Friday.
Kind regards,
The Better Waste Solutions Team
Antwoord van Better Waste Solutions
Good morning,
Thanks for you review, it's a great way to start the day. I'm glad you found our service excellent, we're looking forward to working with you for your waste service.
Kind regards,
The Better Waste Solutions Team
Great level of service where others failed
Great level of service where other failed to respond or rejected our request for help with our site event day. Timely delivery and collection of waste to specific guidance was noted and appreciated by our employees.
19 augustus 2022
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your review, we know that waste services are just as important for an event, and are glad we were able to help. Give us a shout if you need any help in the future.
Kind regards,
The Better Waste Solutions Team
WDM Ltd
Since making contact with better waste solutions I have dealt with Robbie in Sales & Donna in customer services. Both have been very easy to deal with, even after some small teething problems with the delivery scheduling, the issue was dealt with promptly
Let's hope MJ Church are better than Veolia!!!!!
26 augustus 2022
Antwoord van Better Waste Solutions
Goof afternoon,
Thanks for your great feedback, I'm glad you found us easy to deal with, we're looking forward to working with you. I've passed on your comments to Robbie and Donna, you've made their day :)
Kind regards,
The Better Waste Solutions Team
Nothing is to much trouble
Nothing is to much trouble, such a polite and professional approach, Donna conna is a credit to the company
24 augustus 2022
Antwoord van Better Waste Solutions
Good morning,
Thanks for your kind words, we know good service is so important for our customers. I've passed on your comments to our Donna, they're a great way to start the day :)
Kind regards,
The Better Waste Solutions Team
Excellent service as usual
24 augustus 2022
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your review, I'm glad you continue to find our service excellent. We love working with you for your waste services.
Kind regards,
The Better Waste Solutions Team
Any issues dealt with brilliantly
Donna at Better Waste Solutions has been on top of any issues we have had and made sure she has taken ownership and made me feel reassured that any problems were being dealt with and resolved. I have received fantastic customer service from her, thank you for going the extra mile Donna.
19 augustus 2022
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for leaving such a great review, I'm glad our Donna has been able to help when needed, we know how important your waste services are.
I've passed on your lovely comments onto Donna and the rest of the time, what a great way to end the week :)
Kind regards
The Better Waste Solutions Team
I asked for new bin and I have sent…
I asked for new bin and I have sent email and pictures of broken bin they give me
18 augustus 2022
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your feedback; I have tried to call you today to discuss this further, however, I was unable to speak with you.
I have looked through the case and can see we emailed you on 26/07/2022, 28/07/2022 & 01/08/2022 asking for a photo of the bin. Up to this day we have not received a reply to our emails. I have also checked our web chat and WhatsApp facility and there are no messages from you.
We are more than happy to help, however, without the photo to pass onto the supplier, we are unable to move forward with your case.
Kind regards,
The Better Waste Solutions Team
Great service with follow up…
Great service with follow up communication too! Thank you Donna for all you help with the additional services. Pleasure to deal with. Easy set up and quickly delivered too. Would Recommend.
17 augustus 2022
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your feedback, I'm really glad to hear how happy you are with our service. I've passed on your kind comments to Donna too, they've really made her day :)
Kind regards,
The Better Waste Solutions team
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