This company is the worst I have seen They don't deserve any stars Be aware of the contract renewal no warning no phone call to tell you about Renewal we should avoid them they are middle man cu... Toon meer
Bedrijf heeft geantwoord
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Would avoid at all cost, they fail to empty your bins when required, after being a customer of theirs for near on 2yrs and given them a hell of a lot chances to rectify there contractual promises... Toon meer
Bedrijf heeft geantwoord
Absolutely stellar service start to finish. The sales team were incredibly helpful and knowledgeable around what services were available and which ones would be best for me. The Customer Service team... Toon meer
Bedrijf heeft geantwoord
Since making contact with better waste solutions I have dealt with Robbie in Sales & Donna in customer services. Both have been very easy to deal with, even after some small teething problems with th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Please note we are no longer actively requesting Trustpilot reviews as we have switched to the Feefo platform. We are committed to deliver a service we are proud of, and Better Waste Solutions is all about just that – giving you a better waste solution, for the long term. We are a waste management service, which means we partner with licensed collection companies in the UK who we trust to represent us and deliver what you expect. Better Waste Solutions offers a range of national business waste services, and if we can’t give you what you need, we probably know someone who can.
Contactgegevens
Metropolitan House, Longrigg Road, Swalwell, NE16 3AS, Gateshead, Verenigd Koninkrijk
- 0330 390 7540
- csteam@betterwaste.co.uk
- betterwaste.co.uk
3,2
Gemiddeld
342 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Fantastic Team!
100% would recommend this company.
We switched providers and used better waste who found us a fantastic deal on collections and didn't try upsell anything that wasn't required.
Although some minor issues with collections (due to location) a quick call or email with adviser Dee Durrand and the matter was fully dealt with.
Special mention for Dee who took the time not only to help me out with any issues regarding service but also spending the time to chat to me too, I was able to have a laugh every time I called while she sorted everything for me.
The level of customer service has been above and beyond.
23 december 2022
Review zonder uitnodiging
Antwoord van Better Waste Solutions
Good afternoon,
Thank you so much for your amazing feedback, it's great to hear how happy you are with the service we have set up for you.
We have a dedicated Customer Service team here to help our customer, I especially love your kind comments about Dee, I've passed them on and I know they made her day.
Kind regards,
The Better Waste Solutions Team
Great service
22 december 2022
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your review, I'm glad to hear you find we provide a great service. We have a dedicated Customer Service team who are happy to help our customers when needed.
Kind regards,
The Better Waste Solutions Team
A BIG THANK YOU
After a call this morning with your colleagues it was lovely speaking with you Sarah Davidson.
21 december 2022
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for the review, we love hearing how happy our customers are with our Customer Service Team, we're happy to help if you ever need us in the future. I have passed on your comments to Sarah, she has said to pass on her thanks :)
Kind regards,
The Better Waste Solutions Team.
Pamela Lawrence - excellent customer service
Pamela was really committed to getting the right solution for us. We had an arrangement that was not working well for us and Pamela got involved and found a better way!
17 november 2022
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your feedback, I'm so glad to hear that Pamela was able to find a solution that has met your waste needs. Your comments have been passed on, she has said to say thank you :)
Kind regards,
The Better Waste Solutions Team
Great customer service
I first started using Better Waste Solutions last year in a building we manage after having terrible service with another provider. After taking on another, much larger building, there was no question who I was going to contact to help us with our waste collections. The set-up itself is very easy and straightforward which is exactly what I need. Pamela Lawrance was especially helpful, ensuring she sent follow-up emails to ensure the bins were delivered in time (and chasing the supplier if not). There would be no doubt in my mind who I will call for our next waste requirement.
21 december 2022
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for such a great review, we love hearing how we have been able to help meet our customers individual waste needs. We know setting up your order needs to be straight forward for you, and keeping you updated on the status of your order is important too.
Your kind words have been passed to Pamela, they made her day :)
Kind regards,
The Better Waste Solutions Team
great communication only negative was…
great communication only negative was that we have our collections on friday and tried to arrange a collection on thursday before we close for christmas but the company are only in area on friday and there was no flexibility.
21 december 2022
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your review, we appreciate hearing our customers feedback, I'm glad to hear you find our communication is great.
There are times a supplier will plan their routes to only be in an area 1 day per week, I can see that we have cancelled the collections over the festive period for you to ensure you won't be charged.
Kind regards,
The Better Waste Solutions Team
Really helpful customer service
Really helpful sorting out my Christmas collections when we are closed and booking an extra one. Great customer service, thanks
17 december 2022
Antwoord van Better Waste Solutions
Good morning,
Thanks for your review, I'm glad we were able to help arrange your waste collection needs over Christmas. We know communication is very important, so we're here to help if you need us.
Kind regards
The Better Waste Solutions Team
Phenomenal customer service
Phenomenal customer service! From the first point of contact, this has been a breath of fresh air. Responsive, easy to reach, and great pricing. Highly recommend!
12 december 2022
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for such a great review, we work hard to ensure your waste needs are met, and our Customer Service team is here to continue with the help and advice when needed.
Your comments have really made our day :)
Kind regards,
The Better Waste Solutions Team
Quick
Had a problem today, but they were quick to resolve it.
12 december 2022
Review zonder uitnodiging
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your feedback, I'm glad we were able to work together to resolve the issue you had :)
Kind regards,
The Better Waste Solutions Team
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your review, helping our customers makes us very happy and we're looking forward to working together.
What a great way to end the week :)
Kind regards,
The Better Waste Solutions Team
Helpful staff
Helpful staff, made sure everything went as planned and followed up to check on progress.
6 december 2022
Antwoord van Better Waste Solutions
Good morning,
Thanks for your feedback, I'm glad you found our team helpful, we like to keep a eye on your order to make sure they are all set up and ready to go. We're always here if you need any help at all.
Kind regards,
The Better Waste Solutions Team
Friendly helpful service
Friendly helpful service
We are a new customer to Better waste and so far our experience has been fantastic, our first point of contact with Robbie was great he answered all of our questions and had us up and running quickly. Bins were delivered within a few days with a friendly follow up call from Pamela in customer services.
2 december 2022
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for the great review, we know how important it is to make sure you have a waste service that suits your business specific needs, we're here to help with any questions you may have. Your kind words have been passed on and made Robbie and Pamela's day :)
Kind regards,
The Better Waste Solutions Team
Pamela in customer services has been…
Pamela in customer services has been very helpful in finding a better solution to our requirments.
11 november 2022
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your kind words, I've passed them onto Pamela as I know they'll make her day. Our Customer Service Team is happy to work with you if and when needed :)
Kind regards,
The Better Waste Solutions Team
Superb
Brilliant service! Tailored to our needs, everything arranged promptly, no hidden fees.
22 november 2022
Antwoord van Better Waste Solutions
Good morning,
Thanks for your review, we recognise all businesses are different, with different needs for their waste disposal. I'm glad we have been able to help, and look forward to working together.
Kind regards,
The Better Waste Solutions Team
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your feedback, I'm glad to hear you find our team to be friendly and knowledgeable, we're happy to help you wherever we can :)
Kind regards,
The Better Waste Solution Team
The help that Donna provided for me
11 november 2022
Antwoord van Better Waste Solutions
Good morning,
Thanks for your review, I'm so glad Donna was able to provide the help you needed, your kind comments have been passed onto her. Our Customer Service Team are here for you, just get in touch if you have any questions.
Kind regards,
The Better Waste Solutions Team
Excellent service
After waiting 3 weeks for a competitor to set up a waste collection service for us, I contacted Better Waste Solutions, after the first phone call, the contract had been signed and my account set up in less than an hour with the first collection arranged for a week later. Absolutely brilliant customer service, can't fault them at all! Highly recommend
1 november 2022
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your great feedback, we know setting up a waste service for your business is so important. Our customer service is here to help if you have any questions at all, your kind comments have made the team smile on a Friday afternoon :)
Kind regards
The Better Waste Solutions Team
Great service from the team
Great service from the team
Robbie was very informative
out of all the companies I contacted these were the only ones to reply to my email.
very prompt and efficient delivery of bin.
28 oktober 2022
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for such great feedback, I'm glad we were able to help with your waste services. Our customer Service Team will always be here to answer any questions you may have :)
Kind regards,
The Better Waste Solutions Team
Excellent communication
I find the staff very efficient and helpful. Contacting them is easy and they communicate really well.
24 oktober 2022
Antwoord van Better Waste Solutions
Good morning,
Thanks for your review. It's great you've found contacting us easy, especially when it helps save time, we're here to help if you ever need us :)
Kind regards,
The Better Waste Solutions Team
Really good service very helpful and…
Really good service very helpful and great communication and helped me choose what we needed excellent company
19 september 2022
Antwoord van Better Waste Solutions
Good morning,
Thanks for your review, I'm glad we were able to help arrange your waste management needs. We now communication is very important, we're here to help if you need us.
Kind regards
The Better Waste Solutions Team
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