This company is the worst I have seen They don't deserve any stars Be aware of the contract renewal no warning no phone call to tell you about Renewal we should avoid them they are middle man cu... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Would avoid at all cost, they fail to empty your bins when required, after being a customer of theirs for near on 2yrs and given them a hell of a lot chances to rectify there contractual promises... Toon meer
Bedrijf heeft geantwoord
Absolutely stellar service start to finish. The sales team were incredibly helpful and knowledgeable around what services were available and which ones would be best for me. The Customer Service team... Toon meer
Bedrijf heeft geantwoord
Since making contact with better waste solutions I have dealt with Robbie in Sales & Donna in customer services. Both have been very easy to deal with, even after some small teething problems with th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Please note we are no longer actively requesting Trustpilot reviews as we have switched to the Feefo platform. We are committed to deliver a service we are proud of, and Better Waste Solutions is all about just that – giving you a better waste solution, for the long term. We are a waste management service, which means we partner with licensed collection companies in the UK who we trust to represent us and deliver what you expect. Better Waste Solutions offers a range of national business waste services, and if we can’t give you what you need, we probably know someone who can.
Contactgegevens
Metropolitan House, Longrigg Road, Swalwell, NE16 3AS, Gateshead, Verenigd Koninkrijk
- 0330 390 7540
- csteam@betterwaste.co.uk
- betterwaste.co.uk
3,2
Gemiddeld
342 reviews
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Heeft 76% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Antwoord van Better Waste Solutions
Good afternoon,
Thank you for your feedback, we love hearing that you have found our service excellent so far. Our Customer Service team will be happy to help if you need us.
Kind regards,
The Better Waste Solutions Team
Team on the phones were really good and…
Team on the phones were really good and they found the best solution for our business. Been working with them for a while now and they have made making changes simple.
30 september 2024
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your review, it's great to hear we've been able to find the best solution for your waste needs. It's a pleasure to be working with you :)
Kind regards,
The Better Waste Solutions Team
It was and quick setting up an account…
It was and quick setting up an account and getting the bin.
Also any queries I made were dealt with straight away.
The staff were friendly and helpful
26 september 2024
Antwoord van Better Waste Solutions
Good morning,
Thank you for your feedback, we do try to make the setting up of your waste service easy and quick.
We're happy to help with any queries you have, just give us a shout if you need us :)
Kind regards,
The Better Waste Solutions Team
Very quick replies and service to get…
Very quick replies and service to get all the documentation and delivery to the property
25 september 2024
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your feedback, we know it's important to keep you up to date, and arrange delivery as soon as possible.
If we can be of any help, just contact our dedicated Customer Service Team who'll be happy to help :)
Kind regards,
The Better Waste Solutions Team
They are very responsive and handle…
They are very responsive and handle problems fast!
16 september 2024
Review zonder uitnodiging
Antwoord van Better Waste Solutions
Good morning,
Thanks for your feedback, it's great to hear how happy you are with our service. Our dedicated Customer Service Team are here to help if you need us.
Kind regards,
The Better Waste Solutions Team
Thank you to Scott and Tim
Thank you to Scott and Tim, absolute life savers. They were speedy - very effective and so nice
2 september 2024
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your review, it's great to hear how happy you are with the service. Your kind words have been passed on for Scott and Tim, I'm sure they have made their day :)
Kind regards,
The Better Waste Solutions Team
Never ending contract!
Terrible 3rd party company who lock you into a contract that you can’t get out of.Had missed collections on various occasions and then they have the audacity to charge you extra weight on next collection because it’s the clients responsibility to report missed pick up!
Tried to cancel contract after missed collections to be told we have to pay 46% of the outstanding contract, surely the missed collections are a breach of contract.
Would never use again and never recommend
30 augustus 2024
Review zonder uitnodiging
Antwoord van Better Waste Solutions
Good morning,
We’re sorry to hear of your dissatisfaction. You have mentioned missed collections, since your collections started in October 2021, I can only see 1 recent case reporting 2 missed collections. As per our normal processes, we investigated this, and a credit was applied for 1 missed collection.
The 2nd missed collection was recovered before the next collection was due, meaning a credit would not be applicable. A supplier will charge excess weight for the waste being removed, however, the credit for the missed collection will have more than covered the £1.25 charge for the excess weight that was recorded when the collection was recovered.
The T&Cs of the contract were sent over at the time of set up, and we are happy to resend them if requested. As discussed with our Customer Service Manager on the call on Friday, like most contracts, if they are broken before the end of the term then an early termination fee would apply for all contractual charges that would be applied until the end date. Despite the call where you mention on the call you may leave a review, we’re sorry that you felt there was still a need to post this review.
Kind regards,
The Better Waste Solutions Team
simple to set up and arrange
simple to set up and arrange, had over-the-phone discussion to clarify the arrangement and waste recycling bins for paper and glass arrived promptly.
27 augustus 2024
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your feedback, as every business is unique it's important to discuss which options are best for you. It's great to hear your bins arrived promptly for your service to begin as soon as possible,
If you need to contact us, our 5* Customer Service team are here to help.
Kind regards,
The Better Waste Solutions Team
Since joining with better waste…
Since joining with better waste solutions, the communication has been amazing, the service has been great too!
27 augustus 2024
Antwoord van Better Waste Solutions
Good afternoon,
Thank you for your feedback, good communication is so important for our customers, it's great to hear you are happy with your services.
Our dedicated Customer Service Team are on hand to help if you need us.
Kind regards,
The Better Waste Solutions Team
customer service has been spot on from…
customer service has been spot on from start to finish, providing the bin collections go just as smoothly i'm onto a winner !
23 augustus 2024
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your review, we know Customer Service is important to our customers. It's great to hear you're happy and we're looking forward to working with you.
If you need any help or advise, please just let us know :)
Kind regards,
The Better Waste Solutions
Antwoord van Better Waste Solutions
Good afternoon,
Thank you for your feedback, it's lovely to hear how happy you are with our services.
I've passed on your kind comments to the team, a nice treat for a Friday afternoon :)
Kind regards,
The Better Waste Solutions Team
What a great company
What a great company. Naomi was an absolute treasure in helping me set up an account with them.
I have used a few over companies over the years and this has been the best I have used.
Thank you once again for a great service!
8 augustus 2024
Antwoord van Better Waste Solutions
Good afternoon,
Thank you for your review, it's great to hear you have found us to be the best company you have used for your waste services.
Your kind words have been passed onto the team, I now they have made their day :)
Kind regards,
The Better Waste Solutions Team
Antwoord van Better Waste Solutions
Hi Abigail,
Thank you for taking the time to leave us this review, we are glad to hear you are happy with the service.
Kind regards,
The Better Waste Solutions Team
Don’t turn up the right day and opened…
Don’t turn up the right day and opened the bin and never emptied it and they expect me to pay its aweful service fair enough if they left a message why they never took it
23 juli 2024
Antwoord van Better Waste Solutions
Hi Colin,
Your bins were delivered to you within 1 day of placing your order, for the first collection on 29/07. You however cancelled your Direct Debit before that date (on 19/07) and we have not been able to contact you via phone or email since. This is why no collection has been done as yet, as your services are currently on stop.
We have tried to call you again just now but still can't get through. Please contact us at your earliest convenience.
Kind Regards,
The Better Waste Solutions Team
Can you do what you say you are going to do, no more, no less.
Hello.
I thought I would write a review for every bad experience of BetterWaste. The staff are great to deal with, but, I should not even know their names. BetterWaste should simply do what they said they would do - collect the bin every two weeks, no more, no less.
I have been credited for a missed collection and also charged for excess weight for the missed collection.
I think that this deserves possibly a 5star review for effort by BetterWaste however, it is another 1star review for BetterWaste service for bin collection.
The staff are helpful however the service that i am paying for is absolutely dreadful.
29 juli 2024
Review zonder uitnodiging
Antwoord van Better Waste Solutions
Hi Pete,
We are sorry that you aren’t satisfied, although it is good to hear that you do rate some aspects of the service 5*. You have been fully credited for the missed collection and excess weight in June, and we are glad to know that the collections in July have all been completed successfully.
We will keep monitoring your collections in August for you and hopefully get a better review across all areas of the service next month!
Kind Regards,
The Better Waste Solutions Team
Antwoord van Better Waste Solutions
Good morning Muhammad,
Thank you for your review; we're glad to hear you are happy with the service. We have also passed your feedback to Donna who is delighted.
Kind regards,
The Better Waste Solutions Team
Helpful and constructive
Team have been friendly, helpful and constructive in finding solutions to provide a long term waste service for a new business park. Highly recommended.
17 juli 2024
Antwoord van Better Waste Solutions
Good morning,
Thank you for you feedback, it's lovely to hear how happy you are with our services, and that you would highly recommend us to other businesses.
We're looking forward to working with you, our dedicated Customer Service Team are happy to help if you have any questions.
Kind regards,
The Better Waste Solutions Team
Trust them
We have been worked with Better Waste Solutions since we started our business at the beginning of this year, their customer service have done brilliant job as I have experienced, especially Dee Durrant, she is a patient, thoughtful and responsible lovely lady, every time solved our problem perfectly. Highly recommend!
9 juli 2024
Antwoord van Better Waste Solutions
Good afternoon,
Thank you for your great feedback, It's lovely to hear how happy you are with our customer service team, and that you would highly recommend our services.
I've passed on your kind comments, especially to Dee, they have really made our day :)
Kind regards,
The Better Waste Solutions Team
Jolliene was good.
3 juli 2024
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your review, I've passed on your kind comment to Jolliene, I know it's made her smile :)
Kind regards,
The Better Waste Solutions Team
Antwoord van Better Waste Solutions
Good afternoon,
Thank you for your review, we're glad to hear you are happy with the service. Please don't hesitate to contact us if you need any help or advice.
Kind regards,
The Better Waste Solutions Team
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