This company is the worst I have seen They don't deserve any stars Be aware of the contract renewal no warning no phone call to tell you about Renewal we should avoid them they are middle man cu... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Would avoid at all cost, they fail to empty your bins when required, after being a customer of theirs for near on 2yrs and given them a hell of a lot chances to rectify there contractual promises... Toon meer
Bedrijf heeft geantwoord
Absolutely stellar service start to finish. The sales team were incredibly helpful and knowledgeable around what services were available and which ones would be best for me. The Customer Service team... Toon meer
Bedrijf heeft geantwoord
Since making contact with better waste solutions I have dealt with Robbie in Sales & Donna in customer services. Both have been very easy to deal with, even after some small teething problems with th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Please note we are no longer actively requesting Trustpilot reviews as we have switched to the Feefo platform. We are committed to deliver a service we are proud of, and Better Waste Solutions is all about just that – giving you a better waste solution, for the long term. We are a waste management service, which means we partner with licensed collection companies in the UK who we trust to represent us and deliver what you expect. Better Waste Solutions offers a range of national business waste services, and if we can’t give you what you need, we probably know someone who can.
Contactgegevens
Metropolitan House, Longrigg Road, Swalwell, NE16 3AS, Gateshead, Verenigd Koninkrijk
- 0330 390 7540
- csteam@betterwaste.co.uk
- betterwaste.co.uk
3,2
Gemiddeld
342 reviews
Geen recente geschiedenis van het vragen naar reviews
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Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Good communication and customer service
21 juni 2024
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your feedback, we know it is important to keep our customers up to date and have great pride in our customer service.
We're looking forward to working with you :)
Kind regards,
The Better Waste Solutions Team
Rapid response to initial enquiry
Rapid response to initial enquiry, supported by a professional and informative sales team with excellent after sales care.
20 juni 2024
Antwoord van Better Waste Solutions
Good morning,
Thank you for your feedback, we know it's so important to be supported when setting up your waste service. With our dedicated Customer Service Team, we're here to support you if and when you need us.
Kind regards,
The Better Waste Solutions Team
The best waste management company I…
The best waste management company I have ever met, professional and the staff are very dedicated to advising customers, perfect
19 juni 2024
Antwoord van Better Waste Solutions
Good afternoon,
Thank you for taking the time to leave such a great review. We loved hearing that you thought our service was perfect, we're looking forward to working with you :)
Kind regards,
The Better Waste Solutions Team
Excellent service very quickly respond…
Excellent service very quickly respond very helpful
10 juni 2024
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your feedback, it's great to hear how happy you are with our service, we have a dedicated Customer Service Team who are happy to help if needed :)
Kind regards,
The Better Waste Solutions Team
Antwoord van Better Waste Solutions
Good afternoon,
Happy Friday and thank you for your review :)
It's great to hear how happy you are with our service, we know how important this is and are happy to be working with you.
Have a lovely weekend.
Kind regards,
The Better Waste Solutions Team
I had the pleasure of dealing with…
I had the pleasure of dealing with Jolliene whilst setting up my account. She listened to what I needed made sure I had the contract that suited my needs. Highly recommend.
10 juni 2024
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your review, we know a business is unique and so is their waste needs, it's lovely to hear how we have been able to help.
Your kind comments have been passed on, especially to Jolliene, they have really made our day.
Kind regards,
The Better Waste Solutions Team
Super helpful and fast replies!
Super helpful and fast replies!! Made it really easy for me to set everything up as this is my first time
Thank you
30 mei 2024
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your review, it's great to hear how happy you are with our service. I'm glad we were able to help make the set up of your waste service easy, especially as this is your first time.
Good luck, if we can be of any help at all, please let us know :)
Kind regards,
The Better Waste Solutions Team
Very first they should really mention…
Very first they should really mention whose gonna be providing the service.
Just to get themselves a favour I strongly feel they on purpose do not reveal these until it's too late.
My service provider has a 1 star rating and made a mess right in the first week and still have another 103 weeks to go to bear this service.
25 mei 2024
Antwoord van Better Waste Solutions
Good morning,
Thank you for your feedback, we do take into consideration the thoughts of our customers. The name of the supplier is mentioned on the documents we send you from time to time, if any concerns are shared with us, we can look into them.
Occasionally, there can a little teething issue at the beginning of the service, however, we are confident this has been sorted and expect your service to improve. We will always aim to provide our usual 5* service for you.
Kind regards,
The Better Waste Solutions Team
Debbie has been great.
24 mei 2024
Antwoord van Better Waste Solutions
Good morning,
Thank you for your review, we love hearing how great are team are, I've passed on your kind comment :)
Our dedicated Customer Service team is here to help if needed.
Kind regards,
The Better Waste Solutions Team
The very helpful and constructive…
The very helpful and constructive advice offered by the company.
Both Donna Connor and Katie Person went out of their way to ensure that all our needs and requirements were listened to, understood and put into practice.
A great team!
21 mei 2024
Antwoord van Better Waste Solutions
Good morning,
Thank you for taking time to leave your feedback, it's great to hear you found we were able to help meets the waste needs of your business.
I've passed on your kind comments to the team, especially Donna and Katie, it's a nice start to the day :)
Kind regards,
The Better Waste Solutions Team
Successful collection, friendly team
Bin successfully delivered, waste collected and a friendly team to deal with (especially Dee!) - what more can we ask? :)
15 mei 2024
Antwoord van Better Waste Solutions
Good afternoon,
Thank you for your feedback, it's great to hear our team has met your expectations. It's nice to be friendly and have a chat with our customers, I've passed on your kind comments, especially to Dee who I know will be very happy :)
Kind regards,
The Better Waste Solutions Team
The employees are really helpful
The employees are really helpful. And the service is great. But just a request for the emergency collection there should be some supplier to provide this service.
15 mei 2024
Antwoord van Better Waste Solutions
Good afternoon,
Thank you for your review, it's great to hear how happy you are with our service and the team.
Your feedback is appreciated and all of your comments have been passed on, please contact us if you ever need any help or advice :)
Kind regards,
The Better Waste Solutions Team
Hi Everyone
Hi Everyone,
I am owner of small business.
They worked via third party collection service. As usual they missed the collection and next collection will be excess weights, so I am ending up with pay more money every month. I tracked my waste bin weight but they don't provide proper evidence.
My contract was end in may 2024, so I called them to cancel the contract two month early but they said that I have to called them six months early and written notice to them which does make a sense to me while they send me annual duty of care certificate review just one month before to review it.
Please think before joint with them.
Every month - they come with excess charge and collection of bin irregular, so you are paying more to them at last.
15 april 2024
Review zonder uitnodiging
Antwoord van Better Waste Solutions
Good afternoon Biren,
I’m sorry to hear your feedback. I have checked and can’t see any missed collections reported to us since February; this collection was recovered within 5 days and there was no excess weight recorded on the collection after this case. We’ve previously discussed excess weight with you, including offering suggestions on solutions to help. If you have had a recent missed collection, please let us know and we can look into this for you.
I can also see we spoke to you a couple of weeks ago regarding the contract, you spoke to the manager and said you were OK for now to continue your contract and were assured your comments would be passed on, which they have been. You did ask if you could call back, however, to date you have not called to discuss any further concerns. We have tried to call you to discuss your review further but have been unable to get in touch with you, so please do contact us at your earliest convenience.
Kind Regards,
The Better Waste Solutions team
Very bad service,I had use half year
Very bad service,I had use half year , they change excess weight all the time. When I ask send me excess weight evidence, they send me the GPS. I call back asking excess weight evidence, they said only have GPS. That’s really not fair.they set the limit weight. But they don’t show me how many weight they take every time.
1 mei 2024
Review zonder uitnodiging
Antwoord van Better Waste Solutions
Good morning,
I’m sorry to hear you feel the service has been bad, GPS tracking is provided to show the driver did attend for the service of the bin. However, I can see we have discussed your concerns and are working with the supplier to get additional information to help with your concerns.
We have explained how the bins are weighed when they are lifted, as well as explaining how important it is for the suppliers to ensure the scales on the trucks are accurate; this is to ensure they stay within the legal weight limit to be on the road. We have also discussed certain types of waste that can be surprisingly heavy, and offered suggestions that may help.
Kind regards,
The Better Waste Solutions Team
Great service
29 april 2024
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your review, it's lovely to hear how happy you are with our service.
Our dedicated Customer Service team are here to help if needed :)
Kind regards,
The Better Waste Solutions Team
Thank you Dee for a very easy…
Thank you Dee for a very easy arrangement!
Its so nice to be able to deal with a company in a efficient and courteous way!
19 april 2024
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your review, it's great to hear how you found our team to be efficient and courteous. I've passed on your kind words, it's the perfect end to a Friday.
Please let us know if you ever need any help.
Kind regards,
The Better Waste Solutions Team
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your review, it's always great to hear how happy our customers are with our service. We know communication is important, as is a nice friendly service.
If you ever have any questions, just let us know :)
Kind regards,
The Better Waste Solutions Team
Good Waste Service
Jolliene Cox has been very helpful in sorting our second site waste service. Many thanks.
Good company, very responsive and offer competitive pricing.
2 april 2024
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for taking the time to leave a review, it's great to hear how happy you are with our service, and have added a second site with us.
Your kind comments has been passed onto the team, especially Jolliene, they've made their day. If you have any questions, please just let us know,
Kind regards,
The Better Waste Solutions Team
Excellent services
I recently used the services and I must say I was thoroughly impressed. Their professionalism and efficiency were top-notch. Not only did they complete the task promptly, but their communication throughout the process was excellent. I highly recommend their services to anyone seeking quality and reliable assistance.
21 maart 2024
Antwoord van Better Waste Solutions
Good morning,
Thank you for your amazing feedback, we know how important it is to our customers for us to be efficient, and to ensure they are kept up to date as much as possible.
Your kind comments have been passed onto the team, they've really made their day :)
Kind regards,
The Better Waste Solutions Team
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your feedback, we love hearing how happy you are with our service. Our dedicated Customer Service Team are here to help if you need us.
Kind regards,
The Better Waste Solutions Team
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