This company is the worst I have seen They don't deserve any stars Be aware of the contract renewal no warning no phone call to tell you about Renewal we should avoid them they are middle man cu... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Would avoid at all cost, they fail to empty your bins when required, after being a customer of theirs for near on 2yrs and given them a hell of a lot chances to rectify there contractual promises... Toon meer
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Absolutely stellar service start to finish. The sales team were incredibly helpful and knowledgeable around what services were available and which ones would be best for me. The Customer Service team... Toon meer
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Since making contact with better waste solutions I have dealt with Robbie in Sales & Donna in customer services. Both have been very easy to deal with, even after some small teething problems with th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Please note we are no longer actively requesting Trustpilot reviews as we have switched to the Feefo platform. We are committed to deliver a service we are proud of, and Better Waste Solutions is all about just that – giving you a better waste solution, for the long term. We are a waste management service, which means we partner with licensed collection companies in the UK who we trust to represent us and deliver what you expect. Better Waste Solutions offers a range of national business waste services, and if we can’t give you what you need, we probably know someone who can.
Contactgegevens
Metropolitan House, Longrigg Road, Swalwell, NE16 3AS, Gateshead, Verenigd Koninkrijk
- 0330 390 7540
- csteam@betterwaste.co.uk
- betterwaste.co.uk
3,2
Gemiddeld
342 reviews
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Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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A job well done Jolliene
Jolliene was absolutely superb. We had our recycling bin nicked and Jolliene was able to contact the suppliers and get a new one out to us. When it arrived, it was a different model to the one we originally had and therefore we had no key for this. Although it took a few weeks to get the key from the supplier, Jolliene was relentless in the pursuit to get us the key as well as following up to ensure that we knew what was going on at every junction.
20 maart 2024
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for taking the time to leave your feedback, it's great to hear how happy you are with our service. I have passed on your kind comments to Jolliene, I know they have made her day.
Kind regards,
The Better Waste Solutions Team
My experience using take national…
My experience using this national broker is pretty dire. Communication at the start of the contract used to send with the driver. My road has access by sides it’s approximately 500m so not a huge road. Recently there have been roadworks resulting in one end being closed off. The driver decided nt to follow the diversion (which is 2 minutes drive, and the way he would have continued to travel to his next job). The mentality of Better Waste and their 3rd party suppliers isn’t customer focussed, it’s down tools and make no effort to communicate to complete their responsibilities. After this failure the first you know about their lack of work ethic is returning to a full bin. They then have the audacity to charge for the non collection even though they haven’t ventured off route to complete the job. I rang
Better Waste and provided an alternative route (basically follow the diversion sign like most people would do). They managed to follow these instructions and my bin was collected. Better Waste contacted me and assured me everything was now back to normal and the service I was paying for wouldn’t encounter anymore inconvenience.
5 days later when the routine collection was due again Better Waste failed to collect. They had managed days before? The information and communication is shocking. Steer clear of this outfit. Robotic responses and no common sense. Missing the qualities you expect from a service provider: Communication, Reliability, Professionalism, Customer Satisfaction
15 maart 2024
Review zonder uitnodiging
Antwoord van Better Waste Solutions
Good afternoon Jamie,
It is a shame you felt the need to leave this review and we are sorry if our service fell short of your expectations. You have been a customer of ours since October 2021 and not had any issues until the recent road works started.
When there is a road closure and diversion in place, driving a bin lorry (usually a 26 tonne truck) is completely different to driving a car, so following diversion signs “like most people would do” is sadly not always a risk the drivers are able to take without any pre-planning.
We did offer to change your supplier if you were not happy with the actions of this one, however you declined the offer.
We do make every effort to ensure customers’ collections run smoothly, but we are unable to monitor road works and road closures that prevent the driver getting to your site unfortunately.
Kind regards,
The Better Waste Solutions Team
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your feedback, We know great Customer Service is important to our customers, our dedicated team are here if you ever need us :)
Kind regards,
The Better Waste Solutions Team
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your review, we love hearing how you have found our team to be helpful and friendly, your kind comments have been passed on :)
Kind regards,
The Better Waste Solutions Team
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for taking the time to leave us a review, we know it's important for the set up of your waste service to be quick and easy.
Our dedicated Customer Service Team are here to help if you need us :)
Kind regards,
The Better Waste Solutions Team
Very smooth process
Very smooth process - from the sales team through to the customer service from Kerry it was all made very easy (they even managed a tricky bin location easily and kept me informed all the way).
21 februari 2024
Antwoord van Better Waste Solutions
Good morning,
Thanks for your review, it's great to hear how you found the set up of your waste service went smoothly, we know this is important to our customers.
I've passed your comments onto the team, we're looking forward to working with you.
Kind regards,
The Better Waste Solutions Team
Good service
16 februari 2024
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your review, it's great to hear you are happy with our service. Please let us know if you ever have any questions.
Kind regards,
The Better Waste Solutions Team
Great company
The Better Waste Solutions is a great company. I had a wonderful experience with the company; their staff is accommodating and polite, especially Kerry Bolam, who is a wonderful and helpful staff. Kerry Bolam helped me throughout the process and her dealing was very professional. I recommend this company.
12 februari 2024
Antwoord van Better Waste Solutions
Good afternoon,
Thank you for your feedback, it's great to hear that you have had a great experience with our company and that you would recommend us to other businesses.
We know how important Customer Service is, and your kind words have been passed onto the team, especially Kerry. You have really made our day :)
Kind regards,
The Better Waste Solutions Team
great service
7 februari 2024
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for taking the time to leave your review, we're so pleased to hear you've found the service to be great. We're looking forward to working with you :)
Kind regards,
The Better Waste Solutions Team
Dee was great!
Dee was great. She has been efficient and really helpful. I would definitely come back and use Better Waste again and in particular ask for Dee's help!
5 februari 2024
Antwoord van Better Waste Solutions
Good afternoon,
Thank you for your kind words, it's lovely to hear how happy you are with our service. We've passed on your feedback, especially to Dee who is very grateful, they have made our day :)
Kind regards,
The Better Waste Solutions Team
Very easy to setup our third site with…
Very easy to setup our third site with Better Waste. The other two contracts have been running for some time and deliveries are very reliable and we've had no issues.
5 februari 2024
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for taking the time to write your review, it's always a pleasure to hear from our valued customers.
It's great to hear that we are helping with the waste service for another site for you, and how happy you are with the service for your other sites.
We're here to help if you ever need any help or advice at all.
Kind regards,
The Better Waste Solutions Team
They delivered as promised and kept me…
They delivered as promised and kept me informed throughout the process
5 februari 2024
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your feedback, it's great to hear how happy you are with our service. We know it's important to keep you up to date with the progress of your order.
We're looking forward to working with you :)
Kind regards,
The Better Waste Solutions Team
Very smooth transition to this…
Very smooth transition to this provider. Customer service has been outstanding.
30 januari 2024
Antwoord van Better Waste Solutions
Good morning,
Thanks for your review, we love hearing you have found the transition ran smoothly, the cherry on the top of your feedback is your comments about our customer service.
We pride our self in providing the best possible customer service we can, your comments have made the team smile :)
Kind regards,
The Better Waste Solutions Team
Great service
The customer support was really helpful, efficient and friendly. Better waste managed to beat the price of other suppliers by quite a lot and rushed through the delivery of our bins quickly.
19 januari 2024
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for taking the time to leave your feedback. It's so good to hear how happy you are with the service we provided.
Our dedicated Customer Service team is here to help with any questions you may have, just pop us an email or call us and we're get back to you :)
Kind regards,
The Better Waste Solutions Team
Every thing good
4 januari 2024
Antwoord van Better Waste Solutions
Good morning,
Thank you for your review, it's great to hear you have found everything good with our service. We're here to help if you ever have any questions.
Kind regards,
The Better Waste Solutions Team
Cheaters 😡
They’re always changing extra on the every collection, not based on the contract , when I called them they said it over the kg limit. Cheating 😡
12 september 2023
Antwoord van Better Waste Solutions
Good morning,
I'm sorry to hear your comments, we do advise our potential customers of the weight allowance of the bin, and the charges applied when setting up the service.
The weight of a bin can be deceptive when looking at it, but certain kinds of waste can be surprisingly heavy. It is also vital the scales on the trucks are accurate to ensure the truck does not exceed the legal limit to be on the road.
I can see we have contacted the supplier to ask them to look into this, our customer service team will keep you informed of the details.
We have checked the progress of your case and can see we fully investigated your concerns and provided evidence to support the weight recorded.
Kind regards,
The Better Waste Solutions Team
Antwoord van Better Waste Solutions
Good morning,
Thanks for taking the time to leave us a review, it's great to hear how you are happy with our service.
Our dedicated Customer Service team are on hand to help if you ever need them :)
Kind regards,
The Better Waste Solutions Team
Great service freindly staff
5 december 2023
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for taking the time to leave your review, it's great to hear how happy you are with our service, and find our team friendly.
We're happy to be here to help if you need us :)
Kind regards,
The Better Waste Solutions Team
Staff is really helpful
Staff is really helpful, I will totally recommend to my friends.
20 november 2023
Antwoord van Better Waste Solutions
Good morning,
Thanks for your feedback, it's so good to hear you would recommend us to your friends.
Our dedicated Customer Service Team is here to help if you need us :)
Kind regards,
The Better Waste Solutions Team
Excellent customer service
Excellent customer service. Was helpful and professional and very friendly. Would defo recommend to anyone
6 november 2023
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for taking the time to leave your feedback, it's great to hear how happy you are with our service, and that you would recommend us too.
I've passed on your kind comments to the team, it's a great start to the week.
Kind regards,
The Better Waste Solutions Team
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