This company is the worst I have seen They don't deserve any stars Be aware of the contract renewal no warning no phone call to tell you about Renewal we should avoid them they are middle man cu... Toon meer
Bedrijf heeft geantwoord
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Would avoid at all cost, they fail to empty your bins when required, after being a customer of theirs for near on 2yrs and given them a hell of a lot chances to rectify there contractual promises... Toon meer
Bedrijf heeft geantwoord
Absolutely stellar service start to finish. The sales team were incredibly helpful and knowledgeable around what services were available and which ones would be best for me. The Customer Service team... Toon meer
Bedrijf heeft geantwoord
Since making contact with better waste solutions I have dealt with Robbie in Sales & Donna in customer services. Both have been very easy to deal with, even after some small teething problems with th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Please note we are no longer actively requesting Trustpilot reviews as we have switched to the Feefo platform. We are committed to deliver a service we are proud of, and Better Waste Solutions is all about just that – giving you a better waste solution, for the long term. We are a waste management service, which means we partner with licensed collection companies in the UK who we trust to represent us and deliver what you expect. Better Waste Solutions offers a range of national business waste services, and if we can’t give you what you need, we probably know someone who can.
Contactgegevens
Metropolitan House, Longrigg Road, Swalwell, NE16 3AS, Gateshead, Verenigd Koninkrijk
- 0330 390 7540
- csteam@betterwaste.co.uk
- betterwaste.co.uk
3,2
Gemiddeld
342 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Absolutely brilliant service
Absolutely brilliant service. They reacted to initial query very quickly and I believe within 1 hour of submission and explanation around what was required was very clear.
The communications were solid and within a few days we had a contract in place for the commercial bins required. Kerry and Ryan were superb and would highly recommend this company.
31 oktober 2023
Antwoord van Better Waste Solutions
Good afternoon Lola,
Thank you so much for taking the time to leave us this review. We have passed your wonderful comments back to Kerry and Ryan, as well as the wider team.
If you need anything in the future we are always on hand to help; please don't hesitate to get in touch.
Kind regards,
The Better Waste Solutions Team
Donna was particularly helpful
Donna was particularly helpful. Changes I needed to put in place with my company were done with ease. The company in general are very good to work with.
26 oktober 2023
Antwoord van Better Waste Solutions
Good morning,
Thank you for your feedback, it's great to hear you find us a good company to work with, we know helping our customers with their waste service is something we take very seriously.
Your kind comments have been passed to the team, especially Donna, they have made our Friday.
Kind regards,
The Better Waste Solutions Team
Dee Durrand! AMAZING!
I have been with better waste solutions for over a year now and Dee Durrand has been absolutely amazing. she has always been on point with all my queries and questions and always delivered on everything promised as well. Thank you for everything and appreciate all the effort and patience with putting up with some of my silly requests.
5 oktober 2023
Review zonder uitnodiging
Antwoord van Better Waste Solutions
Good morning,
Thank you so much for taking the time to leave a review, we know Customer Service is very important, and we don't think there can be a silly request :)
We agree that our Dee is amazing, I've passed on your kind words, they have really made her day, and the rest of the teams.
Kind regards,
The Better Waste Solutions Team
Antwoord van Better Waste Solutions
Good morning,
Thanks for your feedback, we know it's important to keep in the communication clear. We loved hearing how you find us a trusted partner, we're here to help you if you need anything.
Kind regards,
The Better Waste Solutions Team
Castleford Bins
Donna gave clear information and communicated well. she also dealt with any problems we had swiftly.
20 oktober 2023
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your feedback, it's great to hear you're happy with the service you've received. I've passed on your kind comments onto Donna, they've really made her day :)
Kind regards,
The Better Waste Solutions Team
Great customer service during account set up
Excellent to deal with when setting up a new account. Communication was clear, timely and pleasant. Very professional, good prices and one year contracts available unlike some other providers.
22 september 2023
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your review, it's great to hear how happy you are with our services. We know it is important to our customers to receive clear communication on the status of their order to keep them up to date.
Please let us know if you ever need any help :)
Kind regards,
The Better Waste Solutions Team
Recently signed up with Better Waste
Recently signed up with Better Waste. From the initial phone call enquiring to completion. Straight forward and clear. Thankyou Donna for your friendly and excellent customer service. :-)
20 september 2023
Antwoord van Better Waste Solutions
Good morning,
Thanks for your feedback, it's great to hear you found the process of setting up your waste service with us straight forward and clear, we like to make everything as easy as possible for our customers.
Our Customer Service team are happy to help with any questions you may have, please don't hesitate to get in touch if you need us.
Kind regards,
The Better Waste Solutions Team
Would Definitely Recommend
Betterwaste, have made this whole process easy and simple and were extremely patient. Thank you!
14 september 2023
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your feedback, it's great to hear we helped make the process of setting up your waste service easy, we know how important the correct service is for our customers.
Our dedicated Customer Service Team will be happy to help if you need us.
Kind regards,
The Better Waste Solutions Team
Betterwaste consistently miss…
Betterwaste consistently miss collections. It is the customers responsibility to advise of missed collections.
The customer service team are excellent to deal with but the business core values leave a lot to be desired. There is no formal complaints process. Even with missed collections, you will be charged for additional waste taken.
I will almost certainly shop around when this contract expires and go elsewhere.
The contract has not been in place for 12 months. I don't routinely check the bin, I am paying for a service that I expect to happen. I have very little confidence in BetterWaste and their ability to routinely complete the service as sold and charged.
14 september 2023
Review zonder uitnodiging
Antwoord van Better Waste Solutions
Good afternoon,
We are sorry to hear you aren’t happy with the service. I can see we have looked into your services and there were 3 occasions in the last 12 months where you reported the collection wasn’t completed. However upon investigation, the bin was empty when they attended on each of the occasions. If the collection was attended then the normal lift cost is applicable.
We are more than happy to investigate any collections you wish to dispute, however we would need you to advise us that you dispute it so we can do so.
I can see we are continuing to work with you on your case.
Kind regards,
The Better Waste Solutions Team
Prompt attention and good service
Prompt attention and good service. We hope you will continue with the same care and attention.
12 september 2023
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for taking the time to leave your feedback. it's great to hear you're happy with our service, we know prompt and good customer service is very important to our customers.
We're looking forward to working with you, please let us know if we can be of any help.
Kind regards,
The Better Waste Solutions Team
Super friendly and helpful
Everyone I spoke to was incredibly helpful in trying to solve our issues with getting the waste collection sorted. Due to some issues with our property location there were issues with getting the collection set up and not only were they very patient whilst we discussed this with the company managing the property, but also made sure that the solution worked with the local contractor.
23 augustus 2023
Antwoord van Better Waste Solutions
Good morning,
Thanks for taking the time to leave your feedback, it's great to hear by working together we were able find a solution for the collections.
Our dedicated Customer Service team are here to help if you ever have any questions.
Kind regards,
The Better Waste Solutions Team
Very Pleasant
Very Pleasant, Helpful and explained everything clearly. I have been shopping around for commercial waste management and have spoken to other providers prior to contacting Better Waste, the previous suppliers were rude and pushy which was off putting from the get go and I now receive constant spam from them. Dealing with Better Waste was a breath of fresh air and I am happy with the knowledge that moving forward I will be dealing with more approachable people.
21 augustus 2023
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your feedback, it's always great to hear how a customer feels about our service, it makes everything worthwhile. I've let the team know of your kind words, I know they've made their day.
Kind regards,
The Better Waste Solutions Team
Great service
Debbie gave great customer service and helped with any queries I had! Happy to do business :)
17 augustus 2023
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your review, it's great to hear how happy you are with our customer service. We're looking forward to working with you and are here to help if you need us.
Kind regards,
The Better Waste Solutions Team
Very very amazing service
Very very amazing service. Couldn’t ask for any better!! Helpful in anyways and quick service. No time wasted. Happy to join better waste solutions .
2 augustus 2023
Antwoord van Better Waste Solutions
Good morning,
Thank you for your review, and welcome to The Better Waste Solutions family :)
We love your amazing feedback, this has been passed onto the team, what a great way to start a Friday.
Kind regards,
The Better Waste Solutions Team
Great communication and prompt service…
Great communication and prompt service the experience was very smooth and extremely competitive pricing.
26 juli 2023
Antwoord van Better Waste Solutions
Good morning,
Thank you for your review, we love helping set up a customers waste services, it's great to hear how happy you are.
I've passed on your kind words, we're looking forward to working with you.
Kind regards,
The Better Waste Solutions Team
Katie, Dee and Pamela
Katie, Dee and Pamela across the customer services have been absolutely superb. They have kept me informed and everything has arrived when they said it would.
12 juli 2023
Antwoord van Better Waste Solutions
Good morning,
It's great to hear how happy you are with the set up of your service, thanks for taking the time to leave your review. I've passed on your comments to the team, we're here to help if you need us.
Kind regards,
The Better Waste Solutions Team
Best ones ever.
19 juli 2023
Antwoord van Better Waste Solutions
Good morning,
Thanks for your review, it's great to know you are happy with the service provided, we're looking forward to working with you.
Kind regards,
The Better Waste Solutions Team
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your review, we're pleased to hear how happy you are with our service, we're here to help whenever you need us :)
Kind regards,
The Better Waste Solutions Team
Kerry is so helpful
I dealt with Kerry, she was amazing from start to finish. Went out of her way to check the street and see where we could position our bin. Really friendly, helpful and after sales communication just as good. A big thanks Lisa.
17 juli 2023
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your feedback, it's great to hear how happy you are with our service. I've passed on your kind comments to the team, especially Kerry, they've really made their day :)
Kind regards,
The Better Waste Solutions Team
well explain,and asked about my…
well explain,and asked about my needs.Pricing was right .Give me a date.
4 juli 2023
Antwoord van Better Waste Solutions
Good afternoon Ali,
Thanks for your review, it's great to hear you were pleased with setting up your waste service; we're here to help if you need us in the future.
Your feedback has been passed to the team :)
Kind regards,
The Better Waste Solutions Team
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