This company is the worst I have seen They don't deserve any stars Be aware of the contract renewal no warning no phone call to tell you about Renewal we should avoid them they are middle man cu... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Would avoid at all cost, they fail to empty your bins when required, after being a customer of theirs for near on 2yrs and given them a hell of a lot chances to rectify there contractual promises... Toon meer
Bedrijf heeft geantwoord
Absolutely stellar service start to finish. The sales team were incredibly helpful and knowledgeable around what services were available and which ones would be best for me. The Customer Service team... Toon meer
Bedrijf heeft geantwoord
Since making contact with better waste solutions I have dealt with Robbie in Sales & Donna in customer services. Both have been very easy to deal with, even after some small teething problems with th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Please note we are no longer actively requesting Trustpilot reviews as we have switched to the Feefo platform. We are committed to deliver a service we are proud of, and Better Waste Solutions is all about just that – giving you a better waste solution, for the long term. We are a waste management service, which means we partner with licensed collection companies in the UK who we trust to represent us and deliver what you expect. Better Waste Solutions offers a range of national business waste services, and if we can’t give you what you need, we probably know someone who can.
Contactgegevens
Metropolitan House, Longrigg Road, Swalwell, NE16 3AS, Gateshead, Verenigd Koninkrijk
- 0330 390 7540
- csteam@betterwaste.co.uk
- betterwaste.co.uk
3,2
Gemiddeld
342 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Always very helpful and efficient
28 juni 2023
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your lovely feedback, it's great to hear how helpful you find our team. Lets us know if you ever need any help or advice, we're here to help :)
Kind regards,
The Better Waste Solutions Team
A Company That Supports Start-Ups
I've recently started a my own business and I'd had nothing but nightmares with suppliers, companies and councils since going solo. Before this I was head of operations for big events companies where I'd contract manage a lot of suppliers, all who'd bend over backwards and ensure we had a great business relationship because I was putting big contracts / orders their way.
But since I've decided to go solo and do a small startup (which personally financial wise is as massive for me as the contracts I used to manage) these companies and account managers have shown their true colours and its been a disgrace and opened up my eyes to the way I'll be conducting my business relationships moving forward, whether this business I started is long term or I end up going back to what I did before.
But all I've had with Better Waste is a positive experience, in particular Sarah Davidson, and felt supported by herself and the team and not felt outcasted by being a small startup. It has meant a lot as I've had to make a lot of changes due to needs of the business being sadly so quiet and its never been a problem.
In this climate post-covid, during cost of living crisis its such a real shame to see the lack of support for small businesses in these challenging times and its not a surprise to see so many businesses closing, so it's a relief to work with a company with integrity.
28 juni 2023
Review zonder uitnodiging
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your fantastic review, starting up a new business will have many challenges, to help set up the waste service for you is a pleasure, and knowing it was made easier for you is great to hear.
We appreciate how important the waste needs of a business are, and how different they can be for each business, we will always be here to support you. Our dedicated Customer Service Team are here to help when you need them.
I have passed on your kind words to the team, they have made them all smile and I know they appreciate you taking the time to leave the review.
Kind regards,
The Better Waste Solutions Team
A friendly and professional company…
A friendly and professional company offering an excellent service.
The set up of our account was straightforward, with the staff presenting a relaxed and knowledgeable service.
The rubbish bags arrived on time and the waste was collected on schedule. Would recommend.
19 juni 2023
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your review, it's great to hear you found setting up the waste service was straightforward, we're here to help help if you need us in the future.
Your kind words have been passed to the team :)
Kind regards,
The Better Waste Solutions Team
Debbie
Debbie, is very helpful and got my order sorted quickly with a follow up email to make sure it arrived on time and is always very helpful with any queries I have had .
25 juni 2023
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your feedback, I'm glad your order was in place quickly and you found us to be helpful.
Our Customer Service Team are happy to help with any help or advise you may need, just let us know :)
Kind regards,
The Better Waste Solutions Team
Great reliable service.
6 juni 2023
Antwoord van Better Waste Solutions
Good morning,
Thanks for your review, I'm glad you're happy with our service. We're here to help you is you have any questions :)
Kind regards,
The Better Waste Solutions Team
New waste contract - great service so far
Set up a new contract for waste collection - all very positive so far. All the information has been very clear, and details passed on quickly.
20 juni 2023
Antwoord van Better Waste Solutions
Good morning,
Thanks for your feedback, I'm glad you have found working with has been a positive experience. Making sure you waste service is the right one for you is important, as is keeping you up to date.
Our dedicated Customer Service Team are on hand to help you if needed.
Kind regards,
The Better Waste Solutions Team.
Excellent services
Started off a little rocky, but Dee is a legend always ready to deliver above and beyond. Would definitely recommend the services I will be using them for all my future business no need to elsewhere.
1 juni 2023
Review zonder uitnodiging
Antwoord van Better Waste Solutions
Good morning,
Thanks for leaving such a great review, it's great to hear Dee's legendary status has been recognised, your kind words have been passed on :)
We're here if you ever need any help or advice, and we're looking forward to working with you.
Kind regards,
The Better Waste Solutions Team
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your review, we believe that being proactive and replying to our customers as quickly as possible is very important.
We're happy to be working with you, please let us know if we can be of any help in the future.
Kind regards,
The Better Waste Solutions Team
SO EASY
It was a straight foward easy process from start to finish our advisor Sarah Davidson was amazing and helpful and answered any questions we had in regards to the product or the services they provide.
I would recomend better waste solutions in a heart beat.
15 juni 2023
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for the great feedback, we're love helping our customer out with any queries they may have, and arranging a waste service that suits their needs.
I've passed on you kind comments to the team, especially Sarah, I know they made her smile.
Kind regards,
The Better Waste Solutions Team
excellent
Customer service has been great from Debbie as she has always kept us in the loop regarding order updates from their suppliers.
11 juni 2023
Antwoord van Better Waste Solutions
Good afternoon,
Thanks so much for your feedback, we know keeping our customers up to date is an important part of Customer Service. Please let us know if you need any other help or advice.
Kind regards,
The Better Waste Solutions Team
Sales representatives were excellent…
Sales representatives were excellent from start to finish we now have out solution to our problem and hope we can work together as our business grows
7 juni 2023
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for taking the time to leave us some feedback. We know how important the waste services for a business are, and that they can be unique for each business.
We're looking forward to working with you, please let us know if you ever need any help.
Kind regards,
The Better Waste Solutions Team
Well priced and good service both for…
Well priced and good service both for set up and for changes.
23 mei 2023
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for taking the time to leave some feedback for us, it's great to hear you're happy with our prices and services. Anytime you need to discuss a change of service, just let us know and we will be happy to help :)
Kind regards,
The Better Waste Solutions Team
It's a lottery when bin will be removed
I'm retiring from catering so my commercial bin needed collecting and taking away. I was told it would be Tuesday 23rd as that was the only day the supplier was in my area. Well it's now Friday 26th and the supplier keeps running out of legal driving time according to Better Waste yet nobody bothers to update me. We ran the business from a residential address so our cars are parked on the road instead of our drive as we wait for these jokers to turn up. Communication between the bin supplier and Better Waste is terrible. It's now Friday and after speaking with Better Waste on Thursday they've no idea when the bin will be collected as their supplier keeps telling them dates and not fulfilling the task. They reckon on Saturday but with a Bank Holiday looming I very much doubt it. A smelly bin on my drive that should have been collected days ago. An absolute joke, avoid Better Waste because they're just not up to the task.
23 mei 2023
Review zonder uitnodiging
Antwoord van Better Waste Solutions
Good morning,
We appreciate how frustrated you are right now; unfortunately, we were not notified by the supplier that there had been any issues with the removal of the bin. However, our suppliers must adhere to the strict laws in place for their drivers’ legal driving hours. Their routes are planned very carefully, but factors can affect this route and cause the driver to be delayed. I can see we have chased this, and as we discussed on Tuesday, the bin was removed on Saturday as advised, your experience has been escalated to be looked into as this is not something we expect at all.
All the best for your the future.
Kind regards,
The Better Waste Solutions Team
Fantastic service fantastic customer…
Fantastic service fantastic customer support and service from Sarah D
She went above & beyond to make sure we where happy thank you
15 mei 2023
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for leaving such a great review, we're so glad to hear how happy you are with our service. I have passed on your comments to the team, especially Sarah, I know they have made her day.
Kind regards,
The Better Waste Solutions Team
super helpful and efficient
super helpful and efficient, quick, responsive and dealt with my enquiry immediately. really enjoy using better waste solutions. always a pleasure!
4 mei 2023
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your review, your kind words have been passed over to the team, it's a pleasure to be able to help you. What a great way to end the week :)
Kind regards,
The Better Waste Solutions team
Great customer service and was so…
Great customer service and was so helpful with our requests! Would recommend this company to any business :)
3 mei 2023
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your review, I'm so glad to hear we were able to help with your request, and that you feel we provide great Customer Service as this is very important to us.
Let us know if you ever need any further help or advice.
Kind regards,
The Better Waste Solutions Team
Excellent service from Debbi Golding
Initially I had difficulties with my collection service but then Debbi Golding took matters into her own hands. Debbi is a great asset to Better waste. Betterwaste has managed to retain my custom only due to Debbi. She kept constant communication and followed through in making sure bin collections happen as scheduled.
27 april 2023
Antwoord van Better Waste Solutions
Good afternoon,
Thanks for your great feedback, I'm so glad we have been able to retain you as a valued customer and sort out those issues for you. Your kind words have been passed to the team, they have really made our Friday.
If you ever need any help our team are here for you.
Kind regards,
The Better Waste Solutions Team
Really good and helpful company
Really good and helpful company and the customer service is fantastic! They are very friendly 10/10 definitely recommend!
25 april 2023
Review zonder uitnodiging
Antwoord van Better Waste Solutions
Good morning,
Thanks for your great feedback, we know customer service is so important to you, our dedicated team are here for you if you need us.
Kind regards,
The Better Waste Solutions Team
Great company to deal with
Great company to deal with. They constantly adapt the solution time and time again to changing needs within our business. They have always been helpful and happy to accommodate.
19 april 2023
Antwoord van Better Waste Solutions
Good morning,
Thanks for taking to the time to leave your review, we know there are times when your waste needs change, even if it is temporary and we're here to help when you need us.
Kind regards,
The Better Waste Solutions Team
Great service provided and very…
Great service provided and very efficient staff who are always friendly and polite.
20 april 2023
Antwoord van Better Waste Solutions
Good morning,
Thanks for your feedback, it's great to hear how happy you are with our service. Our dedicated Customer Service Team is here to help of you ever need us.
Kind regards,
The Better Waste Solutions Team
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