B Free Australia Reviews 49

This website is a scam! I purchased the bamboo tights and they are absolutely not as described. Cheap, poor quality, tacky see thru crap! I am entitled to a refund as the item is not as advertised. They will not refund me and are offering me a store credit (less a $10 admin fee to return) to buy some more of their cheap poor quality crap. I am currently in the process of having the charge reversed by my bank as this company is a scam - if you are reading this because you are also a victim to this scam, please apply for a change reversal through your bank if this horrible company are refusing to refund.

Always a pleasure to deal with it. Their customer service is amazing. Have loved every experience I’ve had with them. Would definitely recommend. All great reviews on the product. Great quality and lovely material.

I bought 2 items, the The Double support Full Bust Bamboo padded strapless bra thinking it would support my size 12 HH boobs when I needed to wear a strapless bra. It does not support someone with a smallish back with large cup size breast. I would imagine if you were simply a large size overall ie. Boobs were in proportion to back width...yes possibly, but not in my case. Still I can wear this with the clear straps so not a bad purchase.
My 2nd purchase was a Allover Tummy & Thigh firm control shaping shorts which doesnt hide bulges. It does stay up without rolling down but does nothing for hiding bulges.

Extremely comfortable and supportive nursing bras!

I purchased a product which was poor quality and when I tried to make a review via the website it did not allow me to do so even when I logged into my account. I then contacted the company to try and get them to give me access to make a review since there are so many reviews on the website with ‘5 stars’. They first told me an incorrect way of making a review (which I tried several times and it did not work). Then they advised me that I was supposed to get a link to review the actual product (which I did not receive) and then when I asked them to re send the link they did not respond back to me.

It’s been several emails back and forth as all I want to do is make a review and warn other customers that their product is not ‘5 stars’ at all and all of this makes me question their ‘verified reviews’ on their website as it was impossible for me to actually make a review even through I was a legitimate customer.

I am making a report to ACCC, hopefully they can ensure that the reviews on the website are real and that real customers are able to actually review.

Fast delivery of the cotton rich bralette. This is exactly what I’ve been looking for. It’s really comfy for relaxing and wearing to bed. I will be ordering more.

Grace was so helpful and very professional! Thank you so much! 😀

Helpful team, products are genuinely comfortable and exceed expectations. I was very cautious to spend money online for a product I couldn’t touch, and these are literally worth it! Love them

I got the cotton rich, low rise briefs (7 pack) from b free. When I received these last year I thought they were so pretty, however, I was a little confused to find that the material for the black ones were different to the other colours. The black ones were thinner, but more comfortable and stretchy. The other colours were a thicker and less stretchy material which was often uncomfortable for me. Right now, the tags have all fallen off the undies, the lace is fraying and the black ones are getting holes in the front. I’ve lost weight so I’m definitely not stretching them, but I’m quite disappointed that my Kmart undies outlast these ones by years… I wouldn’t recommend.

Inconsistency in sizing. I order actual bras (clip in the back) and Crop top bras. The bras were awful! Crop tops are suffice.
Annoyed you can't get a refund and only offer exchange or store credit so requested an exchange for some tanks/singlets but I had to pay another $10 to get the return label emailed to me. I have now been waiting about 6wks for the exchange to be processed and tanks received. Online chat seems to be never available and tell you that they'll reply via emial. Never happens but I do get some correspondence on the online chat out of hours but they keep wanting me to pay another $10 for the exchange which I've already done. I have now sent them a very long email demanding full refund of the products I returned and the $10 I had to pay.

Grace went above and beyond to help me with my query and make me feel more comfortable about my purchase and their products.

Extremely helpful with a return request!

Every time I have needed customer service they have been incredibly timely, very sensitive and always helpful. I have had a positive experience even when things haven't gone as expected and I continue to come back to shop here.

It is a pleasure to browse bfree austalia's website.

Beautiful underwear, modelled by "real" women with feminine curves.
The staff are helpful, going out of their way to help women find the correct size to meet their needs. The seam free bras are perfect for sugical scars whilst still feminine and supportive.

Received cups that didn’t fit me inside my correct sized bra. Customer service was very happy to quickly organise some replacements to be sent and were very apologetic for the mix up. Amazing comfortable and functional products and great customer service to match!

Amazing and very fast customer service. Slight negative it’s only exchange or store credit but staff were very helpful at sorting out the exchange for a different product.

The exchange process was simple and efficient. I chose the wrong style, so I used the online contact which was quick and very helpful, and was provided with alternative options to view. Great service and products found here, thank you BF Australia!

Poor quality (thin) product; doesn't stay up or support as promised. So I was then shocked to find there is a NO REFUND policy with this company. To add insult to injury, to return a product (just for store credit - and why would I want another cheap item??!!!) they want another $10 for a return label, so it will cost you even more. I wouldn't sell to anyone else as I have a conscience and any purchaser deserves better. So DO NOT BUY FROM THIS UNETHICAL COMPANY as you will be stuck with something you cannot use and cannot get a refund on.

Grace was a great help,answered all my questions in a timely manner and when she wasn't sure, went and found the answers for me

Exceptional Customer Service. If you have a problem, the team at B Free will help fix it. Also offered excellent product advise.