B Free Australia Reviews 49

Antwoord van B Free Australia

28 jul 2025

Hi Nyemady,

Thank you for your feedback. We’re sorry to hear that you were disappointed with your purchase.

We always aim to help our customers and provide fair solutions when there are any issues. Our customer service team has been in touch and offered a return option along with our return address to help resolve your concerns. We understand that every experience is unique and we're genuinely here to help where we can.

We usually receive very positive feedback about this particular garment, but we completely understand that fit and preference can vary from person to person. Everyone’s fitting experience is different, and we do our best to guide and support customers in finding the right product for their needs.

We’re a little disappointed the review doesn’t reflect the support already provided. If there's anything further we can do, please don’t hesitate to get in touch. As we understand it, we’ve provided the solution you requested; but if you have any other concerns, please let us know.

Warm regards,
The B Free Team

Antwoord van B Free Australia

Geüpdatet op 9 jul 2025

Hi Schmick,

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet expectations. Support and comfort are at the core of what we strive to deliver, so we completely understand how frustrating it must feel when a product doesn't meet your expectations.

We do offer a range of wirefree bras that provide high levels of support for many women across different shapes, sizes, and needs. Our team receives thorough product training and it would be very unusual for someone to say we have no supportive options available; we’d genuinely like the opportunity to look into this more closely.

We’re committed to ensuring our service and communication standards are met, and that every customer feels heard and supported. We would really appreciate the chance to review your case in full and see how we can assist you further. Please reach out to us directly at contact@bfreeaustralia.com.au.

We hope to hear from you soon.

Warm regards,

The B Free Team

Antwoord van B Free Australia

4 mei 2025

Hi Theresa,

Thank you so much for your honest and thoughtful review :) We’re so glad to hear you’re loving the comfort of the wireless sports bra pack! It’s fantastic to know they’re doing a great job for your walks, yoga, and Pilates sessions 🙌
We appreciate you taking the time to share your experience, and we’re always here if you need help finding something with a little more support for high-impact movement. 💪💜 We also stock a wide range of athleisure tops and leggings that might be of interest.

We look forward to serving you in future!

Antwoord van B Free Australia

21 jan 2025

Hi There,
Thank you for sharing your feedback regarding the Superfine 100% Cotton Tank Top - 2 Pack. We’re sorry to hear they didn’t meet your expectations.

The ultrafine fabric is designed for exceptional breathability and comfort, making it ideal for sensitive skin or warmer climates. While the lightweight nature enhances airflow. We understand it may not align with everyone’s needs for coverage or warmth. Your comments on the sheerness and fit are important to us, and we’ll share them with our design team as we continue to refine our products.

Our tank tops are crafted from BCI (Better Cotton Initiative) cotton, supporting sustainable farming practices that benefit the environment and farmers. Produced in a reputable factory in India, these tops reflect our commitment to quality craftsmanship and ethical production standards.

If the garments are unworn, unwashed with their tags attached we would be happy to help you arrange a return for store credit or exchange as per our policy. We’d be happy to assist you in exploring other style options.

Thank you again for your feedback—it’s invaluable in helping us improve. Should you have further questions or concerns, please don’t hesitate to contact us at contact@bfreeaustralia.com.au.

Warm regards,
B Free Customer Care

Antwoord van B Free Australia

Geüpdatet op 31 jan 2025

Hi Cheri

Thank you for your feedback. We’re sorry to hear that the strapless bra didn’t work as expected. We appreciate your feedback and acknowledge that fit and preference in fit can vary from person to person. You feedback has been passed on to our product development team.

In the meantime, we and would love to offer some fit tips that may help improve the fit of your current product:
✔ Ensure the strapless bra is pulled up nice and high—especially at the sides and back—then smoothed into place. If worn too low, it won’t be secure and may pull downward.
✔ Check the sizing—If it’s too tight, the pressure can cause it to shift. If it’s too loose at the top, it may not feel secure.
✔ Try folding the elastic band inside once, if the bandeau feels too long in the body. This provides extra hold under the bust.
✔ Consider using the optional straps—Every body shape is different, and while some customers don’t need them, they can add extra support and prevent rolling.

If you’d like further assistance with fit or an alternative style recommendation, our team would love to help! Please feel free to reach out at [insert contact info]. Your comfort is important to us, and we appreciate your support of B Free.

Warm Regards,

B Free Customer Care

Antwoord van B Free Australia

26 nov 2024

Hi Tracey,

Thank you for your honest feedback and for giving our bras a try. We’re so pleased to hear you found them comfortable to wear and appreciated the fast shipping! However, we’re sorry to learn the support didn’t meet your expectations.

As a wire-free bra, this style is designed for all-day comfort, but we understand that it may not provide the same level of support as underwired bras. That being said, many of our customers with larger busts have shared many positive reviews for this item, so we’re keen to help find the right fit for you!

If you’re specifically looking for wire-free solutions with added support, we’d love to recommend our Over Bra Support Layer. This secret trick works with our bras and any other wire-free to provide an extra layer of bust firm support while smoothing your back and sides. It’s a great option to enhance support while keeping the comfort of wire-free. You can learn more about it here: https://www.bfreeaustralia.com.au/products/over-bra-support-layer?srsltid=AfmBOorO965UnpDhZgKTou_2hC4_b0qEwHxDNegVVQ21ITRHu0n4mz8e

Additionally, if you’re open to exploring our other styles, we have a wide range of supportive bras, and our fitting experts are always happy to assist you with personalised recommendations to find your perfect match.

Thank you again for your review, and we hope we can help you achieve the comfort and support you’re after.

Warm regards,

B Free Customer Care

Antwoord van B Free Australia

3 okt 2024

Hi there,

We're very sorry to hear of your experience and would like to ensure that you have a more positive experience with our brand. We do accept returns for store credit or exchange for any fitting issues experienced. Please note that return garments must be unworn unwashed and still have their tags attached. We link our policy on all pages of the site before purchase, but I have linked our full returns policy below for your convenience: https://www.bfreeaustralia.com.au/pages/new-returns-policy

If you would like to arrange a return for the product, we would be more than happy to assist you with this. Please reach out to us via contact@bfreeaustralia.com.au and we can get the ball rolling. We look forward to providing you with a suitable solution.

Best Regards,

B Free Customer Care

Antwoord van B Free Australia

9 mei 2024

Hi Kerry,

We hope this email finds you well. We are writing to address the recent dispute you raised via PayPal concerning your purchase from our store.

First and foremost, we want to express our sincere apologies for any disappointment or inconvenience you may have experienced with your purchase. Customer satisfaction is our top priority, and we always strive to provide a positive shopping experience for all our customers.

Regarding returns, we want to clarify that we offer returns for store credit or exchanges for change of mind returns and fitting issues. We understand the importance of transparency, which is why we display our returns policy on all pages of our website prior to purchase. We highly recommend reviewing our returns policy before making a purchase to ensure a smooth shopping experience.

Additionally, we take pride in our commitment to sustainability, and our shipping bag is conveniently designed to be reusable, reducing environmental impact.

In addressing your concerns, we want to assure you that there were no delay tactics in our communication with you. We promptly responded to your query, providing detailed information about our returns policy. However, despite our efforts to resolve the matter directly, we did not receive a response from you. Subsequently, we were surprised to receive your dispute via PayPal.

We made every effort to work with you to find a satisfactory resolution through PayPal. Regrettably, our offers of resolution were rejected, and the case was automatically closed by PayPal. Please know that we did our utmost to address your concerns and reach a resolution.

We understand that this situation may be disappointing, and we sincerely apologise for any frustration it may have caused. Our goal is always to provide exceptional customer service, and we regret that we were unable to meet your expectations in this instance.
If you have any further questions or concerns, please do not hesitate to reach out to us directly. We value your feedback and are committed to continuously improving our services.

Thank you for your understanding.

Antwoord van B Free Australia

9 mei 2024

Hi Kerry,

We're truly sorry to learn about your recent experience. At B Free, our mission is to offer comfortable everyday solutions, and made using luxurious fabrics. It's disheartening to hear that you found our fabrics to be rough, as this isn't a concern we've encountered before.

We understand that the matter was settled via Paypal. If this is not the case, would you mind reaching out to us via email at contact@bfreeaustralia.com.au and providing your order details? This will enable us to delve deeper into the matter and work towards a resolution that satisfies you.

Thank you for bringing this to our attention, Kerry. We're committed to ensuring your satisfaction and look forward to hearing from you soon.

Antwoord van B Free Australia

20 feb 2024

Hello,

Firstly, we want to clarify that we are not a dropshipping company. This information is readily available on our website and can also be verified through a quick search on Google.

We understand that finding the perfect fit can sometimes be challenging, which is why we offer hassle-free exchanges or store credit with no expiry date.

In our commitment to providing a seamless experience, we offer an easy-to-purchase return label for $10 to simplify the returns process for our customers. This convenient option saves you the hassle of arranging shipping on your own. Furthermore, to demonstrate our dedication to your satisfaction, we cover the cost of sending your exchange, meeting you halfway in the process.

We want to assure you that we have been actively responding to your emails. Upon reviewing your account, we have identified that there might have been some oversight in following our initial email instructions, leading to miscommunication regarding the status of your return. We sincerely apologise for any inconvenience this has caused.

We are dedicated to ensuring that your experience with us is smooth and satisfactory.

Antwoord van B Free Australia

20 feb 2024

Hi Margaret,

Thank you for your review. We have received your email and we have replied to you the very next business day to help provide clarification on your concerns.

In regards to our returns process, we meet you halfway by offering FREE standard shipping to send your exchange parcel to you. Please note that although we do charge $10 for providing an Australia Post return label, this service is designed to save you a trip to the post office and ensure a quick and seamless return experience. As customer satisfaction is of high priority to us, we absorb the admin costs of processing and handling returns without any extra fees.

All this information is readily available at the top of our Returns Policy, ensuring that our customers can make well-informed decisions with ease.: https://www.bfreeaustralia.com.au/pages/new-returns-policy

I am genuinely sorry to learn of your disappointment with the bra, though it's regrettable that this concern wasn't conveyed in your previous email. Our seamless and wirefree bras are constructed to offer a flexible fit for ultimate comfort.

Due to its stretchy nature, this is best worn on the loosest hook so you have room to adjust when the bra naturally stretches out over time. If you are happy with the cup size, some of our customers have found it helpful to pair this with an extender to help add room when still new.

Since we haven't received any further communication from you, please don't hesitate to reach out to us at contact@bfreeaustralia.com.au. We're here to assist you and address any lingering concerns you may have.

Antwoord van B Free Australia

2 okt 2023

Hi Jasmin,

We appreciate your feedback regarding your recent purchase and we apologize for the issues you've encountered and would like to address your concerns.

We've thoroughly examined the photos you provided and determined that the lace fraying is likely due to wear and tear. We recommend lightly trimming the frayed edge and taking care not to cut too close to the edge.

Fraying of the lace is uncommon feedback for us, it can occur when another item that has a rougher feel has rub against in when washed in the same lingerie delicates bag. It can also be influenced by the texture of clothing worn over the bra. Although not a manufacturing fault, we've offered you a $15 discount as a gesture of goodwill to ensure your satisfaction.

We understand that the sizing based on our chart did not align with your expectations. Our size chart is the result of extensive fittings and wear trials. However, personal preferences and differences in bust shape can affect fit. To address this, we offer hassle-free exchanges and store credit with no expiration date. As a small business, we request customers to cover the return shipping cost, but we meet you halfway by providing free shipping for the replacement item. We appreciate your understanding that, as a small business, we must balance providing free returns with competitive pricing and free shipping.

Your feedback is invaluable to us as we strive to improve our products and services. We're committed to ensuring every customer has a positive experience with us. Please reach out if you have further questions or concerns. Thank you for shopping with us at B Free, and we hope to serve you better in the future.