BH Reviews 

Feed-back on quality, warranty and post sales service
In March 2020 I bought a "BH Fitness G152X Global Gym Plus with Leg Press".
In February 2021 one of the small pulley (part n. G152X055) broke down. Since then I haven't be able to use the machine.

Feedback:
QUALITY
Very poor.
I am a domestic user using the machine no more than twice a week.
The pulley didn't last even a year.
I am an engineer and I have checked the quality of the pulley. If you use that type of low quality pulley it is not a matter if it breaks down but rather when it breaks down.

WARRANTY:
Non Existent.
If you read the small print the warranty doesn't cover any moving parts of the equipment.
Since the parts that can potentially break are moving parts, the warranty has no use.

AFTER SALES SERVICE.
Non Existent.
Early February I have contacted the Online Store from where I bought the equipment that refers me to their Service/Warranty department that refers me to BH Fitness Distributor.
The Distributor told me that because of Brexit they won't take any more spare part orders.
I then (6 weeks ago) went to the BH Fitness Global Service and ordered via their website the replacement pulley.
I paid an additional €18.50 (£16) for international delivery with the promise to have it within 5-7 days.
It has been more than 6 WEEKS since I have ordered and paid for the small pulley and I haven't received it yet.
I have sent several emails asking for update to BH Fitness.
No replies.

CONCLUSION:
To the prospective buyers:
because of the QUALITY of the equipment it will break-down sooner rather than later.
because of the misleading WARRANTY you will not be covered.
because of the AFTER SALES SERVICE you will not be able to use your equipment for a long period of time (months rather than weeks)

Buyers beware. I would not recommend this company to anyone. I also note another reviewer's comments about negative posts being removed.
I am an NHS nurse and purchased a iSpada2 racing bike in Sept 2020 from Fitness Superstore. The aim was to provide some much needed stress relieving exercise on non work days.
I have only been able to use the bike for 2 out of the 6 months I have had it.
Fitness Superstore post sales service is appalling but in Dec 2020 they promised me a refund or replacement bike and confirmed this by email. BH Fitness refused to collect or replace the bike so it sits broken and unused.
The BH Fitness Sales Manager would not help and now fails to answer emails. The warranty terms are deliberately vague.
I found contact details for the company that services BH Fitness equipment. So far there have been 2 engineer visits when various parts were replaced...flywheel bearing, drive belts etc. Ongoing new issues and many emails and videos sent.
I have now been waiting for over 8 wks for the bottom bracket to be replaced. All parts are ordered from Spain and they are currently unable to locate where the parts are on the journey to UK.
BH Fitness still refuse to replace/refund the bike.
It is hard to explain the misery and stress that this situation has caused.
A legal opinion tells me that I have a very good case so am left with no option than to proceed down this route.
Shame on BH Fitness as a company.

Avoid at all costs unless- we suffered essentially a total loss on £500 we have given this “company” . My girlfriend and I bought a bike in early December. It arrived broken (the threads for the pedals were scratched and so couldn’t screw in one of the pedals). We asked for a repair/part replacement but we were met with responses contrary to U.K. law (namely that this is a manufacturer issue for them to resolve) but in frustration with how we were being fobbed off we agreed to pay for a replacement part. It has now been over 2 months, have not received this part and this is again being attributed to manufacturer. Spin Bike has sat unusable all during lockdown. We see little prospect of ever being able to use it so essentially they have taken our money and given us junk in return all the while not properly engaging with us. further edit- it is clear that BH is having negative reviews taken down en masse (I don’t know why Trustpilot allows itself to be complicit in that). So if you are wondering why there are so few reviews or how we got mislead into buying from this company the reason is they actively suppress honest negative reviews with apparent complicity of trustpilot. I hope this review isn’t also taken down as purpose of this website is to help consumers avoid being taken advantage of by spurious and unscrupulous retailers and service providers.

Please don't buy a BH product and expect a warranty
Faulty bearings and belt on I spada 2 bike,Kept promising parts would arrive but never did ,ended up stripping down myself and doing the repair, useless

I bought a BH exercise bike from Fitness Supermarket 11 weeks ago. It was supposed to be compatible with my iPad so I could run apps associated with the bike. The bike was supplied without the Bluetooth unit but Fitness Supermarket supplied that themselves. However, the Bluetooth unit can't be seen by my iPad either from the iPad settings page or from within the app. I tried another iPad and an iPhone and none of them could see the Bluetooth unit (they were all running latest iOS). When I tried an old Android phone, I could see the Bluetooth unit. Fitness Supermarket contacted BH UK on my behalf and I then took up direct contact. After several contacts the issue was referred to experts at BH HQ but has not been resolved. The best they have offered so far is to explain what should happen - which I already knew from the instructions. They do not appear to have any intention of doing any constructive trouble shooting and have not followed up.