Sam Watts always does the call outs/services for our office machines. He is knowledgeable helpful and always incredibly polite and professional. Sam took over from our previous technician a few years... Toon meer
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Lees wat reviewers zeggen
Bibo Nova was installed last Wednesday. All working great and then it started to leak. That is not a negative comment because they were out within 3 days and have now fixed the leaking machine. As... Toon meer
The sales service is excellent - what needs a bit of attention is the time it takes to refund returned cannisters. The website says 14 days - my experience is it is significantly longer than that. Onc... Toon meer
Bedrijf heeft geantwoord
Sam our engineer arrived on time and fixed the problem quickly with a professional friendly manner. He also gave us some excellent tips for getting the very best out of our BIBO. Delighted with the ou... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
BIBO strives to do good. Driven by a thirst to bring beautiful tasting water into people’s lives in a manner that has minimal environmental impact and supports health and well-being. We care about our planet, our customers and our products. For the morning brew, the post-workout refreshment, that much needed cuppa with a friend; BIBO rests in the heart of our customers homes and workplaces.
Contactgegevens
Unit 15 Blenheim Saw Mills, OX29 8ET, Oxfordshire, Verenigd Koninkrijk
- 01993880287
- customers@bibowater.co.uk
- bibowater.co.uk
4,6
Uitstekend
536 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 76% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Not very well as nobody contacted me to…
Not very well as nobody contacted me to return the old unit
1 mei 2026
Review zonder uitnodiging
Antwoord van BIBO Water
Thank you for your feedback. I'm sorry to hear that you have not been contacted in order to arrange a return of your old machine. If this is still outstanding, please contact our Customer Service Team, who will be more than happy to arrange this for you. You can reach the team by phone on 01993 880287, or via email at customers@bibowater.co.uk
Friendly and professional
Friendly and professional. A wealth of knowledge of BIBO products. Thank you
15 juni 2026
Review zonder uitnodiging
Antwoord van BIBO Water
Thank you for your feedback 😊
Excellent service
Sam arrived on time and completed the repair efficiently. He had a very friendly attitude.
4 juni 2026
Review zonder uitnodiging
Antwoord van BIBO Water
Thank you for your great feedback. We're so pleased to hear that you had a positive visit with our lovely engineer, Sam 😊
Excellent
Excellent customer service before purchase. At installation Sam was also excellent, friendly and knowledgeable and completed the installation quickly and competently. Thank you.
9 juni 2026
Review zonder uitnodiging
Antwoord van BIBO Water
Many thanks for your feedback. We're so pleased to hear that our engineer, Sam, provided great service during your recent installation visit 😊
The whole team have made us feel very…
The whole team have made us feel very welcome from first enquiry, through to service visits and to finally closing our account. Closing our office has meant that we no longer require our Bibo which has been much loved & appreciated by staff & visitors alike. Would not hesitate to use again or to recommend.
11 juni 2026
Review zonder uitnodiging
Antwoord van BIBO Water
Thank you for your very kind feedback. We're so pleased to hear that you have enjoyed your time with BIBO over the last few years, and we are sad to hear that due to an office closure, you no longer require our services. We wish you all the best! 😊
the work who come to my house
the work who come to my house. Excellent job, 100% good service
10 juni 2026
Review zonder uitnodiging
Antwoord van BIBO Water
Thank you for your feedback 😊
First class visit
Jason was friendly, professional and informative throughout his visit. Fault finding and problem solving techniques were pure class!
28 mei 2026
Review zonder uitnodiging
Antwoord van BIBO Water
Thank you for your feedback. We're so pleased to hear that our engineer provided a great service during a recent visit 😊
Easy communication & prompt booking of…
Easy communication & prompt booking of engineer (Sam)
Friendly, sociable & knowledgeable re the Bibo systems.
Quick diagnosis & repair, full after repair testing to his & our satisfaction.
Final invoice, pleasant surprise 😮
28 mei 2026
Review zonder uitnodiging
Antwoord van BIBO Water
Thank you for your positive feedback 😊
The engineer was friendly and extremely…
The engineer was friendly and extremely helpful; he was clear about the issue and the options available to me.
26 mei 2026
Review zonder uitnodiging
Antwoord van BIBO Water
Thank you for your great feedback 😊
Bibo Nova review.
The engineer was first class and very approachable. I am still evaluating this Nova against my Classic and, so far, it’s not going well. The flow rate fluctuates between 1.3 and 0.8 bar. The chilled water is usually around 8-11 degrees and rarely goes down to the preset 4 degrees. Perhaps it is not coping too well with the hot weather!
28 mei 2026
Review zonder uitnodiging
Antwoord van BIBO Water
Thank you for your review, and your considered feedback. The chilled water that is dispensed from the machine, will be a slightly higher temperature than the stored tank temperature, as it will naturally warm once it has left the tank. Environmental factors will also affect this. During times of hot weather, when the incoming water temperature is higher than normal, the time in which the water takes to chill will be slightly slower. Please do continue to provide us with your feedback, or contact the Customer Service Team if you'd like further support 😊
Bibo is always on point!
Always on point! I'm happy with my decision to go with Bibo. Everyone I’ve interacted with so far has been wonderful, and the engineer Tasha is brilliant! Thanks, Bibo.
20 mei 2026
Review zonder uitnodiging
Antwoord van BIBO Water
Thank you so much for your great feedback! 😊
All good here arrived with in the…
All good here arrived with in the allocated time period very polite and friendly did the job in no time can highly recommend.
18 mei 2026
Review zonder uitnodiging
Antwoord van BIBO Water
Thank you for your kind feedback 😊
Jasmine and Kayleigh in the office are…
Jasmine and Kayleigh in the office are very helpful and great ambassadors for the company. The engineer, Sam who came to install the machine was really efficient and took time to set the machine up and explain the controls to me. A very good experience
22 mei 2026
Review zonder uitnodiging
Antwoord van BIBO Water
Thank you very much for your positive feedback. We're so pleased to hear that you have received great service from our Customer Service Team, as well as our engineer 😊
Fantastic machine…Nova is a huge upgrade over older machine
Fantastic machine…upgraded from older model and worth every penny…Jason the installer was very professional and knowledgeable and done a fantastic job and a real credit to BIBO
12 mei 2026
Review zonder uitnodiging
Antwoord van BIBO Water
Thank you for your feedback. We're so pleased to hear that you are enjoying your new BIBO Nova, and that Jason provided a great service 😊
this company is very good and reliable
this company is very good and reliable, I've been with them now for about 8 months and I'm very happy with the soda water machine.
8 mei 2026
Review zonder uitnodiging
Antwoord van BIBO Water
Thank you for your feedback. We're so pleased to hear that you have been enjoying your BIBO 😊
Problem with software
Problem with software sorted out although it took time.Sam was very helpful and polite
13 mei 2026
Review zonder uitnodiging
Antwoord van BIBO Water
Thank you for your feedback. It's great to hear that the software issue with your BIBO has now been resolved 😊
Sam is the epitome of an engineer and…
Sam is the epitome of an engineer and deserves all the credit he receives, I hope he stays with your company for some time and continues to serve the extreme reaches of your company ie. The south west of England.
Thank you Sam!
12 mei 2026
Review zonder uitnodiging
Antwoord van BIBO Water
Thank you for your feedback. We're so pleased to hear that you have received great service from our lovely engineer, Sam! 😊
Great engineer
Lewis was a very polite and skilled engineer who used his initiative to ensure that the new part would fit the Bibo when the design of the machine had changed slightly.
8 mei 2026
Review zonder uitnodiging
Antwoord van BIBO Water
Thank you for your feedback. We're really pleased to hear that Lewis has provided great service, and was able to resolve the issue with your BIBO 😊
Engineers were extremely polite and…
Engineers were extremely polite and talked about their plan, kept me updated from start to finish, they really do care!
21 april 2026
Review zonder uitnodiging
Antwoord van BIBO Water
Thank you for your kind feedback! 😊
In one word!: PERFECT 😍
From start to finish the whole process was perfect! Easy to purchase! Quick installation window.
The machine is a huge upgrade on my previous different brand that I have been loyal to for over 10 years!
Sam the installer was a true gentleman and super professional! Cannot recommend enough!
13 mei 2026
Review zonder uitnodiging
Antwoord van BIBO Water
Thank you for your feedback. We're so pleased to hear that you are enjoying your new BIBO Nova, and that our engineer, Sam, provided a professional service! 😊
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