Not a good experience with Karen at Bicton travel. Our concerns were brushed aside when raised. Very defensive , she just didn’t seem interested! We read many reviews before we went to this travel... Toon meer
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Thanks so much Bicton for your reply (sorry, couldn't address you as you did not leave a name/contact). I did not cancel (but, as you say, the cruise was cancelled). I asked for a refund. I thought th... Toon meer
Comparing to other travel agents, Bicton Travel is very average . Nothing outstanding.
Excellent customer service. One thing I will mention though. When Jasmine tried to email us our account, she had written down our email incorrectly. She kept getting bounce backs. Instead of calling u... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
In 1998 Bicton Travel, a family-owned West Australian owned and operated travel agency, began sharing its passion and expertise in luxury travel. Founded by Carole Smethurst and her son Phil Smethurst, what started with a team of two has steadily grown to become Australia’s most awarded travel agency. Not a claim we take lightly. No other agency can claim the number of professional awards that Bicton Travel has won. Today, we remain a WA-based Family run company operating from our offices in Bicton, Western Australia. We are proud members of Independent Travel Group, Cruiseco, Virtuoso, CLIA (Cruise Lines International Association) and are committed to ongoing AFTA (Australian Federation of Travel Agents) ATAS accreditation. Booking with an ATAS accredited agent means you’re in safe hands and can travel with confidence. Further details about ATAS accreditation and what this mean can be found HERE In 2016 Carole Smethurst was inducted into the CLIA Cruise Hall of Fame for her service to the cruise industry. The CLIA Hall of Fame Award is a formal recognition to honour an individual whose efforts and accomplishments represent a significant contribution to or noteworthy achievement that has positively impacted the development of the cruise industry.
Contactgegevens
259 Canning Highway, 6158, East Fremantle, Australië
- (08) 9339 0277
- info@bictontravel.com.au
- bictontravel.com.au
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367 reviews
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excellent service
excellent service, reliable and prompt response, team effort is very good and support of each other so that if a member is away someone else has responded and helped us with our queries
29 mei 2019
Review zonder uitnodiging
Excellent service
Excellent service, friendly, helpful, encouraging, make recommendations. customise holidays to suit your needs.
29 mei 2019
Review zonder uitnodiging
Jasmine is always helpful and efficient
29 mei 2019
Review zonder uitnodiging
Our favourite Cruise Company Bicton…
Our favourite Cruise Company Bicton Travel. Regards Nigel &Marie.
29 mei 2019
Review zonder uitnodiging
Not just a ‘ticketing’ Agency
Quick response to enquires , satisfaction with their recommendations
Professional agency
29 mei 2019
Review zonder uitnodiging
Very professional
Very professional. Had knowledge of the trip. Initial steps made easy
29 mei 2019
Review zonder uitnodiging
Very responsive !
29 mei 2019
Review zonder uitnodiging
Friendly
Friendly, very efficient service, accompanied by helpful advice.
29 mei 2019
Review zonder uitnodiging
Very helpful
Very helpful and answered all of our questions at this stage. We are yet to take the cruise but based on what we have experienced so far all should be fine. Time will tell
29 mei 2019
Review zonder uitnodiging
Staff have always been friendly
Staff have always been friendly, efficient and knowledgeable and taken care of all our needs.
29 mei 2019
Review zonder uitnodiging
Bicton Travel are brilliant.
Bicton Travel have always been very helpful and efficient, as well as being courteous. Anytime I have phoned or emailed them I have always had a quick response to any query I have had and find them to be very knowledgeable with regard to cruising. They obviously do a lot of research into all the different cruise lines and I have never known a question they can't answer. Bicton Travel are brilliant.
29 mei 2019
Review zonder uitnodiging
Thank you, Jasmine Kyle, Bicton Travel
I recommend chatting to Jasmine Kyle for personal or professional travel plans - she listens well and gives great advice!
29 mei 2019
Review zonder uitnodiging
Byron has been very helpful with our…
Byron has been very helpful with our last two holidays, providing a quick and efficient service and response to all our requests. We have always used Bicton Travel when arranging a holiday through an agency.
28 mei 2019
Review zonder uitnodiging
Service plus
Julie was very helpful, prompt and efficient, with a pleasant manner
This was excellent service.
28 mei 2019
Review zonder uitnodiging
easy to deal with
We had no problems with booking our cruise.
Told them what we wanted for 8 people and it was organised.
Very easy.
28 mei 2019
Review zonder uitnodiging
Travel assistants very knowledgeable &…
Travel assistants very knowledgeable & helpful
Response to enquiries is very promot
28 mei 2019
Review zonder uitnodiging
Extremely helpful and knowledgeable
Extremely helpful and knowledgeable. Very professional to deal with but with a personal touch.
28 mei 2019
Review zonder uitnodiging
Great Travel Agent
Great service from Jen Parker. Have recommended to friends who have also been happy with Jen. She is always helpful with recommendations or doing some research.
28 mei 2019
Review zonder uitnodiging
Best cruise travel agency
Best cruise travel agent we have ever used. Very professional, very efficient, and wonderfully helpful staff.
28 mei 2019
Review zonder uitnodiging
Excellent prompt service on all occasions
Excellent prompt service on all occasions - despite the fact we live in a regional area 300 kms from Bicton travels offices.
28 mei 2019
Review zonder uitnodiging
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