Not a good experience with Karen at Bicton travel. Our concerns were brushed aside when raised. Very defensive , she just didn’t seem interested! We read many reviews before we went to this travel... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Thanks so much Bicton for your reply (sorry, couldn't address you as you did not leave a name/contact). I did not cancel (but, as you say, the cruise was cancelled). I asked for a refund. I thought th... Toon meer
Comparing to other travel agents, Bicton Travel is very average . Nothing outstanding.
Excellent customer service. One thing I will mention though. When Jasmine tried to email us our account, she had written down our email incorrectly. She kept getting bounce backs. Instead of calling u... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
In 1998 Bicton Travel, a family-owned West Australian owned and operated travel agency, began sharing its passion and expertise in luxury travel. Founded by Carole Smethurst and her son Phil Smethurst, what started with a team of two has steadily grown to become Australia’s most awarded travel agency. Not a claim we take lightly. No other agency can claim the number of professional awards that Bicton Travel has won. Today, we remain a WA-based Family run company operating from our offices in Bicton, Western Australia. We are proud members of Independent Travel Group, Cruiseco, Virtuoso, CLIA (Cruise Lines International Association) and are committed to ongoing AFTA (Australian Federation of Travel Agents) ATAS accreditation. Booking with an ATAS accredited agent means you’re in safe hands and can travel with confidence. Further details about ATAS accreditation and what this mean can be found HERE In 2016 Carole Smethurst was inducted into the CLIA Cruise Hall of Fame for her service to the cruise industry. The CLIA Hall of Fame Award is a formal recognition to honour an individual whose efforts and accomplishments represent a significant contribution to or noteworthy achievement that has positively impacted the development of the cruise industry.
Contactgegevens
259 Canning Highway, 6158, East Fremantle, Australië
- (08) 9339 0277
- info@bictontravel.com.au
- bictontravel.com.au
2,2
Slecht
367 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Such an easy way to book a holiday
Such an easy way to book a holiday. We are so impressed with the efficiency our holiday has been organised and now all we have to do is pack.
21 oktober 2019
Review zonder uitnodiging
Excellent service
21 oktober 2019
Review zonder uitnodiging
Everything was done for us and…
Everything was done for us and explained in detail what was going on regarding our cruise
21 oktober 2019
Review zonder uitnodiging
I have recently booked 2 trips with…
I have recently booked 2 trips with Matt Clements, 1 to Europe including a cruise to Iceland & Ireland and just recently a trip to Canada. Bth trips were in the last 8 weeks! Matt was an amazing help with getting help with our hotel in London due to renovations that we were not aware of. Thank you Matt. I have booked multiple cruises over many years with Bicton Travel and referred many friends and relatives.
21 oktober 2019
Review zonder uitnodiging
Nardia at Bicton Premium
Nardia is professional, knowledgeable and efficient. A pleasant consultant to deal with.
21 oktober 2019
Review zonder uitnodiging
Always good service and prices
Always good service and prices if available.Jen Parker is tremendous
21 oktober 2019
Review zonder uitnodiging
Excellent service
21 oktober 2019
Review zonder uitnodiging
Great service by Jen Parker
Great service by Jen Parker, thanks
21 oktober 2019
Review zonder uitnodiging
Responsive and expert
Responsive, informative, and expert service. Authoritative source for information and access to hard to find bookings
21 oktober 2019
Review zonder uitnodiging
Excellent service and friendly staff 👍
21 oktober 2019
Review zonder uitnodiging
Trip to Holland
All the bookings where good and my seats very good.
21 oktober 2019
Review zonder uitnodiging
Long time client of Bicton Travel
Have been a client of Bicton Travel Premium for 30 years. Still use them even now that we live in Tasmania!
have always been very well looked after in friendly & professional manner.
21 oktober 2019
Review zonder uitnodiging
Best and friendly service especially…
Best and friendly service especially from Holly
21 oktober 2019
Review zonder uitnodiging
Our recent holiday included a coach…
Our recent holiday included a coach tour of Canada and a cruise along the north east coast of USA . Both experiences were excellent !! Our accommodation was very good and the attention to detail...airline arrival times + departures... free time allowances factored in... transfers.... addition tours ( if desired) arranged without fuss.... certainly made for an enjoyable experience. No hassles makes a BIG difference!!!
Many thanks to Bryon and his team....😀😀
21 oktober 2019
Review zonder uitnodiging
Happy and caring
Happy , chatty and makes you feel important and like one of a family.
they try to find the best deal for your needs.
21 oktober 2019
Review zonder uitnodiging
This is the 4 tour we have book with…
This is the 4 tour we have book with Michele at Bicton Travel, no issues excellent service. We have already booked 3 more Scenic Eclipse tours,well done Michele
21 oktober 2019
Review zonder uitnodiging
A wonderful start to the planning of…
A wonderful start to the planning of our 2020 European holiday. Thank you Bronwyn.
21 oktober 2019
Review zonder uitnodiging
Nothing outstanding
Comparing to other travel agents, Bicton Travel is very average . Nothing outstanding.
21 oktober 2019
Review zonder uitnodiging
Always great service and details for…
Always great service and details for travel enquiries.
21 oktober 2019
Review zonder uitnodiging
Bicton travel has always been there to…
Bicton travel has always been there to assist. What a friendly and helpful team. Well done
21 oktober 2019
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.