Not a good experience with Karen at Bicton travel. Our concerns were brushed aside when raised. Very defensive , she just didn’t seem interested! We read many reviews before we went to this travel... Toon meer
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Not a good experience with Karen at Bicton travel. Our concerns were brushed aside when raised. Very defensive , she just didn’t seem interested! We read many reviews before we went to this travel... Toon meer
Bedrijf heeft geantwoord
Thanks so much Bicton for your reply (sorry, couldn't address you as you did not leave a name/contact). I did not cancel (but, as you say, the cruise was cancelled). I asked for a refund. I thought th... Toon meer
Comparing to other travel agents, Bicton Travel is very average . Nothing outstanding.
Excellent customer service. One thing I will mention though. When Jasmine tried to email us our account, she had written down our email incorrectly. She kept getting bounce backs. Instead of calling u... Toon meer
In 1998 Bicton Travel, a family-owned West Australian owned and operated travel agency, began sharing its passion and expertise in luxury travel. Founded by Carole Smethurst and her son Phil Smethurst, what started with a team of two has steadily grown to become Australia’s most awarded travel agency. Not a claim we take lightly. No other agency can claim the number of professional awards that Bicton Travel has won. Today, we remain a WA-based Family run company operating from our offices in Bicton, Western Australia. We are proud members of Independent Travel Group, Cruiseco, Virtuoso, CLIA (Cruise Lines International Association) and are committed to ongoing AFTA (Australian Federation of Travel Agents) ATAS accreditation. Booking with an ATAS accredited agent means you’re in safe hands and can travel with confidence. Further details about ATAS accreditation and what this mean can be found HERE In 2016 Carole Smethurst was inducted into the CLIA Cruise Hall of Fame for her service to the cruise industry. The CLIA Hall of Fame Award is a formal recognition to honour an individual whose efforts and accomplishments represent a significant contribution to or noteworthy achievement that has positively impacted the development of the cruise industry.
259 Canning Highway, 6158, East Fremantle, Australië
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Bicton Travel have helped ourselves and friends with organisation of a couple of holidays with great success and we look forward to working together with future holidays
Always have very helpful advice and service from Bicton Travel.
We have used this Travel Agent for many years and have never had any reason not to be completely satisfied with their service and attention to detail.
The particular staff member with whom I dealt, Alisha Wilkes, was highly effecient in dealing with all aspects of my enquiry as well as having an approachable manner coupled with a pleasing personality.
I should have no hesitation in contacting Alisha at Bicton Travel again should I require the services of a competent travel advisor.
Experienced and very helpful during our first ever visit to Bicton Travel. Although we have not yet finished with arrangements with our upcoming holiday we certainly will make Bicton Travel our first point of contact on future holidays.
I have been helped to plan my holidays many times by Bicton Travel,They are excellent very helpful. A pleasure to deal with. Thanks Bicton Travel.
Bicton has always been extremely professional and helpful when looking at holiday plans
Carole and her team are “Simply the best“
We used Bicton Travel early this year, and the service was great. We have since booked 2 more cruises for 2021 Fremantle to Tilbury London and then a week later to Norway
Have dealt mainly with Carole Smethurst and found her and her office staff knowledgeable and efficient. Consequently I have booked quite a few holidays through the company.
Matt at bicton Travel is one of best travel agent that we have ever used and will always use bicton travel
We are first time customers and our experience with Bronwyn has been excellent. I would recommend Bicton Travel.
Lee and the crew at Bicton Travel and cruisefinder.com.au make a refreshing change from the major travel agents operating in Australia. Nothing is too much trouble and everything works smoothly. Highly recommended!
This was my first time booking through Hollie and I was impressed as she identified the lowest prices for the back to back cruises I wanted to do and even came up with some On Board Credit for the first cruise which wasn't showing any. She continued to provide the same excellent service that I have come to expect from Bicton Travel in relation to sending the paperwork through in a timely manner, answering queries, sending a reminder when the final payments were due and forwarding my travel documents when ready, 7 weeks before my cruises depart.
Have used Bicton Travel on three holidays so far.Hollie has been great with all aspects of our travels.Offers alternatives but always flexible and listens to our requests.
Highly recommend.
Steve
Canning Vale
Have used Bicton Travel to book major holidays. They have some really value for money packages. Most recent booking was done with Bronwyn. She provided the highest level of service and made the booking a pleasant experience.
Nadia gives me prompt answers to any questions I have whether it be about flights, cruises or visas. Excellent service from Bicton Travel. I would not go anywhere else for my cruise or travel needs.
Bicton Travel can be relied upon to get the best price and to look out for what’s best for you. Very experienced and always there to help. Only travel agent for us.
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