bigamart.com Reviews 282

A few weeks ago, I ordered a radio through BigaMart.com. It was a radio that I saw when I was visiting the UK. I then realized it was a radio that was specifically wired for the UK, not for the states. I contacted BigaMart immediately and their customer service representative, Mia, kindly helped me through the long process of returning the radio. It involved filling out Customs form, after Customs form, after Customs form, and Mia, in customer service, helped me through the entire process, even contacting my local UPS store when there was a snag with Customs. Mia handled the entire process with kindness, professionalism, and the kind of white glove service that one finds in only the finest of shoppes. I highly recommend BigaMart, and a raise and promotion for Mia💗.

Service and communication were superb. My item met my expectations in every way save that unfortunately it was damaged. A replacement was arranged at no charge, promptly, courteously, without question and with utmost professionalism. I would not hesitate to purchase from them again, and highly recommend every aspect of their service.

WOW!!! What can I say. If there were more people in this world like Mia, It would be a better place. I work in thecustomer service industry here in the US and if she was a little closer I would be trying to steal her. Prompt response..Recognizing the problem and working to resolve it amicably for both parties...That's what I'm talking about...Well done Mia..Thank you again

If I could, I would give 0. I ordered your face pillow, and it was delivered in completely ruined package.
So, the 2,000 dollars pillow was damaged. No one takes responsibility to resolve the problem.

BigaMart in my opinion does everything well - better than well.
I bought three ceiling bulbs a week ago no longer available in Australia. The delivery was efficient and quick.
Unfortunately two of the bulbs were flawed. I decided to not proceed with further bulbs being sent - I will now have the whole lighting apparatus changed within the week. I contacted Customer Service today to ask if they could possibly return the cost of the two flawed bulbs to my account.
This was taken care of within half an hour and the money returned.
Mia from CS was incredibly helpful and regretfull that I had been disappointed.
Any company that deals with such situations immediately and without fuss is a company of excellence.
irene Armstrong - Melbourne

I reached out to the customer service since I had an issue with my order. They were very responsive and solved my problem. Very pleased with their action.

Great customer service

My dragon statue came in awesome condition and was packed thoroughly and snugly and quickly. No notes! Keep up the good work

I was very happy with my purchase. What I bought is impossible to buy in the US but bigamart.com had plenty. They shipped quickly and arrived much faster than I expected. Thanks again.

Finding out the exact time of the delivery was very helpful in finding the item. Thank you again.

Their customer service was very efficient and helpful, they solved an issue I encountered (which wasn't their fault) in no time.

I recently placed an order with Bigamart, and while there was a minor error with the initial shipment, I am incredibly impressed with how the company handled the situation.

I reached out via email to highlight the mistake and the support team responded almost immediately. Not only was their communication professional and courteous, but they also honoured my request for a reasonable discount to rectify the issue without any hesitation. It is rare to see a business take such quick, accountable action. I highly recommend Bigamart for their integrity and commitment to a positive customer experience.

This company is a joke. They shipped me a glass lamp with virtually no packing...and guess what it was broken when it arrived. They dragged their feet about a refund and offered to send another...guess what...broken again...not quite as many pieces this time...goody for them. Finally agreed to a PARTIAL refund which I never received. Sent me an email saying they had processed it...no record on my credit card. Poor service...poor everything. Worst buying experience ever.

I am very happy with the customer service that I received. Communication was professional, quick and thorough. Thank you.

I placed an order with Bigamart on November 22, 2025 (Order #14131944) for the following product:

UP rotary dimmer 1000 W – all-in-one – frame with flush-mounted insert + cover (Series G1 pure white)
Quantity: 3 pcs
Total amount paid: $353.97

More than 3 months have passed and the goods were never delivered.

Bigamart repeatedly claimed that the payment was “on hold”, even though the money was already taken. Later, they promised a refund, but no refund was ever sent.

Instead, I only received automated and misleading messages claiming that the refund was “being processed”. They even sent false payment and refund confirmations that never appeared on my bank account.

Financial loss: $353.97
No product, no refund, no real customer support.

Based on my experience:
• goods never delivered
• money never returned
• misleading and false information
• strong indication of a fake or fraudulent webshop

Bigamart is completely untrustworthy.
I strongly warn others: do NOT order from this company unless you want to lose your money.

After initially sending me the incorrect product, Big A Mart took responsive steps in correcting the error and sending me the correct product. They were timely, polite, and service-oriented.

They went above and beyond to try and help us find exactly what we needed.

I purchased a game and asked to ship it to israel. Due to unknown circumstances the shipment didn’t arrive and actually was lost.
I wrote to Bigmart’s customer support and which accompany the process of reshipping the item until it finally arrived.
I got polite and quick feedback to every mail. I felt a genuine effort to solve the problem till it was finally solved.
Although the problem with shipment, I strongly recommend the firm due to its customer support service.

Sigalit

Stellar customer service.
Delayed shipment of product led me to order elsewhere.
As a result, Bigamart refunded 25% of my purchase price and still shipped the product.
This is a company that I would order from again