Bigbang Reviews 

Pegla s parnom postajom je pukla prilikom nošenje(nosi se za ručku),a oni da je napravilno rukovanje. Na moje pitanje kakvo je to nepravilno rukovanje , samo se izvalče i nisu htjeli snositi posljedice. Nova pegla. Užas

We ordered and fully paid for a Xiaomi Pad 8 through the Big Bang online store. The website stated that the tablet was in stock at the Varaždin store and available for pickup on September 18, 2026.

We came to the store to collect it, and the tablet was indeed in stock, but we were unable to receive it because the online order had not been processed and we had not received the “ready for pickup” confirmation.

This was not a technical problem, but an inefficient, careless and illogical order fulfillment process. We wasted our time and had to cancel the order.

In the end, we found the exact same Xiaomi Pad 8 €50 cheaper at another retailer in Rijeka and bought it there.

Very disappointing customer experience. I cannot recommend a store that takes payment, has the product physically in stock, but still cannot provide it to the customer because of its own inefficient internal process.

Naručila online pametni sat od garmina jer je cijena bila najpovoljnija kod njih i slušalice. Nakon napravljene narudžbe sam tek pročitala sva loša iskustva koja su ljudi imali no moje je evo pozitivno. Naručeno u nedjelju, stiglo u četvrtak, sve ispravno.

They have a false delivery information on their web shop. 1-3 working days turns into weeks, basically a scam Webshop.

Naručio klimu s cashback opcijom. Kad sam probao dobiti cashback nema tog modela za cashback. Teška prevara i izbjegavajte.

Najgora dostava koju imaju,narucili smo tv ,konstatno su pomjeravali datum dostave,nemoze se pratiti posiljka,a kad ih zovnemo nitko nezna objasniti gdje je paket,za ovakvu trgovinu zalosno je da imaju losu dostavu,ipak se radi o vrijednim stvarima.

Klima naručena i plaćena prije dva tjedna (sa montažom). Danas dobili poruku da su nas montažeri za naše područje (Rijeka) odbili te da nam ne mogu instalirati klimu.
Vi ste stvarno najgori dućan koji postoji na našim područjima i treba vas pod hitno zatvoriti.

Perilica stara 6 mjeseci se pokvarila. Proces zamjene za novu traje već 7 tjedana. U to vrijeme su uspjeli izgubiti staru perilicu koju su odvezli i novu koja je trebala stići. Označili su da je perilica dostavljena na adresu u nedjelju. Osoblje nema nikakve vještine odnosa s kupcima.

Terrible delivery experience and no clear support
I ordered a Samsung OLED TV from Big Bang, order no. 5486259, worth €1,225. The shipment was marked as sent on 03.06.2026, but after around 10 days I still have not received the TV.
The biggest problem is not only the delay, but the lack of clear information. Customer service said they would check and get back to me, but I received no follow-up. Nobody can clearly tell me where the TV is or when it will be delivered.
As a customer, I bought the product from Big Bang, not from the delivery company, so I expect Big Bang to take responsibility and resolve this. At the moment, I have no TV, no refund, and no reliable information.
For a serious company and an expensive order, this is unacceptable.

I bought a faulty mouse, after returning it to the store I had to wait 2 weeks for them to verify that the mouse was indeed faulty before they would accept my return of the faulty goods, during which time I had to buy another device to be able to use my computer, if this is behavior for something that costs 15 euros, how could it be for, for example, a television...

My experience with the Big Bang web shop was extremely disappointing.

On 27/04/2026, I placed and paid for an online order using my credit card.

On 07/05/2026, the shipment was marked as "Delivered" in both the retailer's and the courier's tracking system. However, the product was never delivered to my address, and I never signed for or received the package.

After multiple attempts to resolve the issue and find out what had happened to the shipment, I requested cancellation of the order and a full refund on 14/05/2026 due to non-delivery.

The retailer accepted the cancellation request and informed me that the refund would be processed once the shipment was returned to their warehouse. On 19/05/2026, I was further informed that the process should be completed "within a few business days".

Despite these assurances, the refund was still not processed within the stated timeframe. As a result, I was forced to initiate a chargeback procedure through my bank and file a complaint with the State Inspectorate.

The funds were eventually returned, but only after weeks of waiting, numerous emails, and the involvement of both my bank and the relevant authorities.

The most concerning part of this experience was not the delay itself, but the fact that the shipment was marked as delivered even though it never reached me, and that recovering my own money required such a lengthy and unnecessarily complicated process.

This was my personal experience, and because of it I will not use the Big Bang web shop again and cannot recommend it to others.

Hebem vas i vaš hebeni marketplace, naručio robu i platio 30.04, još uvijek je u pripremi za slanje iz 3pm valjda. Užas, izbjegavati u što širem luku.

Kriminalno loše poslovanje. Obični prevaranti. Korisnička podrška nepostojeća, kao i rješavanje reklamacija.
Kupili smo uređaj premium brenda koji je nakon samo mjesec dana korištenja prestao raditi. I tu kreće agonija. Prebacivanje odgovornosti, navodno poslali u servis, ali na upite ne odgovaraju ni nakon 15 dana. Ne možeš doći do informacije, nemaš uređaj jer si ga vratio, nemaš novac jer si ga njima uplatio, a nemaš ni informaciju što se događa. Nakon 15 dana ogorčen tražiš povrat sredstava, idući dan stiže obavijest o isporuci servisiranog uređaja, bez ikakva objašnjenja. U međuvremenu smo zaključili da je jedino prihvatljivo rješenje raskid ugovora i povrat sredstava. Obavještavam ih mailom, a mail ne prolazi, korisnička podrška blokirala. Sramotno.

Katastrofalno iskustvo. Naručio i platio proizvod koji nije bio na stanju, o čemu sam obaviješten tek nakon višednevnog natezanja. Ostao sam danima bez novca i bez proizvoda, a kao rješenje mi je ponuđena slabija zamjena. Povrat sredstava ide sporo i bez jasnih rokova. Neprofesionalno poslovanje i loša komunikacija. Ne preporučujem.

Najgora poslovnica sa kojom sam imao nezadovoljstvo poslovati. Narucim nov novcat laptop prije par mjeseci i šta god napravio nece da vrti windows. Dakle problem je ocito do hardvera jer ne podrzava ni starije operacijske sustave windowsa. Trebalo im je 4. Tjedna da mi posalju prvi mail (Ja sam im prije toga poslao 2 pitajuci di je laptop i kako je stanje popravka) te su mi u tom mailu rekli da problem mog laptopa ne pokriva garancija jer je dosao bez operacijskog sustava

Jedno od najgorih i mučnijih iskustava na webshopu ikad.
Tjedan dana slanja poruka/zvanja da mi objasne i potvrde tako jednostavnu stvar da na kraju mislim da je sve ovo samo trolanje sa njihove strane jer toliko nesposoban nitko ne može biti.

Da nemam HT bon od 50 eura ne bi mi palo na pamet da išta kupim od njih.
Naime, imam HT bon od 50 eura, 15 eura kod od pretplate na newsletter.
1. Dva koda su mi poslali od 15 eura, ne radi niti jedan, nakon pet dana poruka da mi objasne zašto ne radi, nitko ništa.
2. Tako sumnjiva praksa oko HT bona, ja to nisam u životu doživio. U 2025-oj godini, uskoro 2026-a njihova stranica nema sustav da upišete kod koji ste dobili te da vam sukladno time ako je bon važeći, umanje visinu bona za cijenu za koji imate bon naravno. Kod njih upišete kod, morate platiti punu cijenu proizvoda te ako je kod važeći navodno skinu taj iznos, a ako nekim slučajem kod ne radi, nikome ništa, platiti ste puni iznos iako to niste htjeli.
Doslovno kriminalno dijelo.

Tjedan dana od njihove web zaposlenice pokušavam dobiti potvrdu da u slučaju da ako kod nije valjan da će mi stonirati kupnju i tjedan dana žena izbjegava odgovor na to pitanje. Ukoliko postoji neka stranica gdje mogu pokazati dokaze, sve imam skrinšotano.

Uglavnom, ako ne morate nužno tamo kupovati, nemojte.