Bigbustours/sydney Reviews 323

I bought my tickets online (3) and tried to get a refund for 1 ticket because one person was unavailable to do the tour. No solutions where available even in the office. Please people don’t get your tickets online.

The audio was poor and uninteresting.
The route of bus overlapped and was repetitive.

cool thing to explore the city in one day

Very nice tour with an experienced and knowledgeable man. We visit a lot of places, but we could have had a bit more time at the last place with the three sisters and the cable cars.
All in all a great trip!

Everything was perfect except when it rained....there were no raincoats available...that would've put this tour to another level!

A good way to get an overview of the sights of Sydney, but in comparison to other city tours I have been on, there is comparatively little information about the different points of interest and their history. The recorded messages are often out of sync with what you see at a given moment, presumably because of differences in traffic. Together with the low quality of the recordings, this makes it difficult to follow the commentary.

Good frequency, suggest to extended the last bus from Sydney Opera house to 8:00 P.M.

Great Tour! Highly recommend.

Pros:
- Great way to go around Sydney on a short stay

Suggestion:
- Maybe the app can show the bus locations

Don't waste your time or money on this bus. The prerecorded content did not match where we were driving and the music in between the commentary was the same snippets of 5 songs over and over (Waltzing Matilda). We waited over 45 minutes for the bus back (almost an hour before the supposed end of service), and it never came so we had to walk back to our stop near the Opera House. The drivers were rude and clearly did not want to be there. In contrast, we did the same tour in Christchurch and thoroughly enjoyed the experience.

This was extremely overpriced activity, and we wish we hadn't spent our money or wasted the hour+ out of our day.

Buses not frequent enough. Audio was poor quality.

Great way to see the City - I would recommend to do the tour within the first few days of the vacation. This would give you a good idea on the sites of the city and were they are.

From start to finish, almost worthless.
Bus was late to the start -- 20+ minute wait for "Bus comes every 15-20 min"
Not offered headphones at this point. Got some at a later stop when we realized they were needed.
Not that it really mattered, the headphones were such poor quality one could barely hear; some plug points were not working anyway, requiring seat changes.
When I could hear, by holding a earbud in my ear, the recorded commentary was extremely basic, adding little to what we could see. It was punctuated by the same three pieces of music, over and over again. I used to like Waltzing Matilda and Land Down Under, now I never want to hear them again.
Later in the day near Darling Harbour, the wait for the "15-20 minute" bus had extended to 35 minutes (even the staff member was apologizing). We covered 5 stops to Circular Quay, where the driver pulled over and got out. No explanation of why or how long. Turned out it was to have a smoke with several other drivers, check his phone, etc. OK, drivers need breaks, but why not on a rotating basis (driver goes on break, relief driver for one loop), rather than simply leaving the paying customers sitting for... 30 minutes!
Back on the road... only to grind to a stop in traffic. After another 30 minutes to go a few blocks, I was so frustrated that I got off and walked the 3 km back to our hotel. My partner stayed aboard; we arrived at the same time.
My partner's been on hop on - hop off tours elsewhere. She commented that this was by far the worst she'd ever experienced.
This company needs to pay some attention to the customers, rather than simply taking a fare and ignoring them, wasting our time by cutting the schedule back and not using relief drivers, and provide a commentary with interesting information and stories, that is audible.

Excellent service. Always on time. Very kind staff and driver. Great that we could listen to all in Spanish! :)

waiting times were sometimes a bit long. Having the same three songs being played over and over got a bit annoying after a while. Other than that pretty much what you can expect from a hop on hop of bus tour .

I think it is too expensive for us. However, tour of Sydney was great experience for us and bus drivers are always kindness. Thanks.

I travel a few times a year, sometimes for business and sometimes for pleasure. Whenever I am in a new city, whether in the US or internationally, my go-to tour bus company is Big Bus Tours. The cost is reasonable, ordering online is easy, and the tour route usually showcases the major tourist locales. I like the narration when it is available because it provides me with history and background of the site. I love the convenience of being able to hop on and hop off as it allows me to visit several places for one price. From Toronto to Paris to Sydney, I have enjoyed being a Big Bus patron!

Great experience i would recommend this company to anyone

You were late, not just once, all day long. Left people waiting in the burning sun.

We had you take public transport to assure we would not mis our flight.

Such a waste of money ☹

The lady in central station at 9.48 am on 2 Dec issued the wrong day ticket.
I bought the deulex tickets but she issued 1 day only.
Although another busdriver fixed it, it ruined our moods.