From my very first consultation, I felt listened to, understood and never rushed. The clinicians took the time to explain everything in a way that was easy to understand, answering all of my que... Toon meer
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Lees wat reviewers zeggen
I’ve been taking HRT for over 3years with BIOID, I’ve had regular blood tests, dosage adjustments and professional and timely service without pressure. I recently stopped taking my medication to see... Toon meer
I listened to the ad’s all very professional unfortunately not the feeling I got from dealings two blood tests fine understand need to be done. The consultation Chris Markey tells me different informa... Toon meer
Im just turning 40 but for the past 6 months i didnt know it was my hormones that were depleting when my life totally changed. Nhs diagnosed me with fibromyalgia so now iv found bioD and started some... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Bio ID Health is a leading online hormone clinic specializing in Bioidentical Hormone Replacement Therapy (BHRT), dedicated to helping individuals restore balance and vitality. With over 3,000 patients served, our clinic takes pride in providing personalized, cutting-edge care tailored to your unique needs. At Bio ID Health, we focus on delivering safe, effective, and science-backed solutions to help you feel your best. Whether you’re struggling with fatigue, mood swings, or hormonal imbalances, our team of experts is here to guide you on your wellness journey. We use only the highest quality bioidentical hormones, ensuring a natural, balanced approach to hormone therapy. Join thousands of patients who trust Bio ID Health for their hormone therapy needs—because your health deserves the best.
Finally, Feel Like Yourself Again
Geschreven door het bedrijf
- We're commited to our customers!
- We truly believe that everyone deserves to feel their best. This is why we prioritise the highest standard of care for all our patients and continuously strive to improve how we do things at BioID Health. We ensure all patients have regular check-ins and follow up blood tests at certain periods in their treatment plan which is all covered as there are no hidden costs.
Contactgegevens
Verenigd Koninkrijk
- 0330 460 9999
- info@bioidhealth.com
- bioidhealth.com
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579 reviews
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These people are awful!
These people are awful! My previous experience with Re-Enhance in Hale was amazing and I achieved my optimum Testosterone Levels through a cream product. Their(BIOiD) product wouldn't dispense properly and was an awful texture that wouldn't absorb. Nobody wants to help as soon as they've had your money. Don't go anywhere near them if you value your health!!
20 februari 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
We’re really sorry to read that you feel this way and appreciate you taking the time to share your feedback.
We have looked carefully into your case and can confirm that the appropriate investigation steps were followed in line with our clinical and customer care procedures. However, we completely understand that you are unhappy with your experience, particularly regarding the product dispensing and texture, and we’re sorry this did not meet your expectations.
Your request for a refund will now be reviewed in accordance with our Terms and Conditions. If there is any additional information you would like us to take into account as part of that review, please do reach out to us directly so we can ensure everything is considered.
We always aim to provide both safe clinical care and high-quality products, and we regret that this was not your experience on this occasion.
Kind regards
Bio ID Team
Great team and service 👏
The team is so great. I cannot believe they were so nice. I had two follow up appointments with Miss Chantel Francis in the same day and she was so nice and patient and sooo calm.
Also, admin team is marvelous ( some names, Anna and Julie), I called and left a message. They came back to me quickly and explained what they are going to do. They are really good team 👏 👍 I would recommend them to my friends 🧡
20 februari 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for sharing this! We’re so happy to hear that Miss Chantel Francis made your appointments feel calm, patient and supportive. She really cares about each person she sees. It’s also wonderful to hear that Anna and Julie from our admin team could get back to you quickly and explain everything clearly.
It really means a lot to us that you’d recommend our team to your friends. Hearing that our care has made a difference for you genuinely makes our day. Thank you again for taking the time to share your experience.
I felt heard listened to and could ask…
I felt heard listened to and could ask lots of questions without judgement . All of which were answered in a way that made me feel we were on the same page .
The company is very up to date with the lastest science & holistic in its approach . Jenifer was really warm & professional the communication was excellent with keeping in touch , getting me appointments ect . Could not be more delighted with the service . I spent the whole day literally sighing with relief feeling someone could finally take some of this complex task & weight from me . Thsnkyou .
14 februari 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Wow. Thank you so much for taking the time to share this.
Reading this honestly means a lot to us. We’re so glad you felt heard, supported, and able to ask questions openly. That’s exactly how it should feel. No judgement, just real conversations and clear answers.
Jennifer will be so happy to hear this. She truly cares, and it shows.
We’re really grateful you trusted us with something that’s felt heavy and complex. Thank you for letting us be part of your journey.
Knowledgeable and Understanding
Knowledgeable, Understanding, listened to me.
12 februari 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
That really means a lot, thank you. We truly appreciate you taking the time to share that. We always want our patients to feel heard, understood, and supported, so knowing that you felt listened to and cared for makes us very happy.
I definitely gonna give them no star…
I definitely gonna give them no star but I have to give them 1 I pay them £9.99 book appointment with doctor but no one call me back or not even reply me with me email regarding my appointment
So I advise to everyone very be careful with them don’t pay them any single penny coz them look like scam
As I mentioned before I already emailed multiple time on day I booked appointment but none of get reply back I also call to this receptionist and she confirmed someone called me as soon as possible but till today no one called me back. I also dispute my credit card as well to ask for the get my money back so I hope I get my money back as soon as possible.
Asim Zafar
12 februari 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience, we understand how frustrating and worrying it must have felt to book and pay for an appointment and then not receive a call or email response.
Please be assured that we take comments like this very seriously. We would never want any patient to feel ignored or misled. In order for us to properly investigate what happened and resolve this for you as quickly as possible, we’ll need a few more details so we have requested these through the Trust Pilot system.
We genuinely value our patients and are committed to providing a reliable and professional service. We hope you’ll give us the opportunity to look into this and make things right.
Kind regards
Bio ID Team
Cannot speak highly enough of the team!
Ros and the team made me feel completely supported from day one. They listened to everything I was going through without judgement which has resulted in a truly person centred treatment plan of which I am already seeing and feeling amazing results!
14 januari 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
This is so lovely to read, thank you so much for sharing this. It truly means the world to us.
We’re so glad you felt heard and supported from the very beginning, and even happier that you’re already seeing and feeling such amazing results. That’s exactly why we do what we do.
Super efficient
I had my initial call this morning with Lorraine who was brilliant and super efficient. All booked in for my bloods to be taken next week. Thank you so much Lorraine.
13 februari 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you for sharing this. Lorraine will be so happy to hear your kind words, she really does care about making those first calls feel reassuring and clear. We're so glad you’re all booked in for your bloods and moving forward. It’s such a positive first step.
Having just joined bio health from a…
Having just joined bio health from a previous clinic, it’s night and day difference, very helpful and professional answered all my questions.
Jodie who has been helping me has been amazing very helpful and quick to reply , I would definitely recommend this company for men and women who need trt or hrt .
12 februari 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for taking the time to share this. It honestly means a lot to us, especially knowing you’ve experienced care elsewhere and can truly see the difference.
We'll make sure Jodie sees your message. She’ll be so happy to hear this. She genuinely cares about the people she supports, so it’s wonderful to know that came through in your experience.
We’re really grateful for your trust and your recommendation. Supporting both men and women on their TRT and HRT journey is something we take seriously, and feedback like yours reminds us why we do what we do.
Antwoord van Bioidhealth
That’s great to hear. Fingers crossed the kit arrives with you very soon. If you need anything at all while you’re waiting, just let us know.
It doesn’t happen overnight but it’s worth it!
I have been BioID now for 18 months.
It took a while to get me balanced partly due to me being ultra sensitive to also most everything & having an auto immune disease that I need to keep an eye on. So finding a service that’s online and so convenient with the blood test happening at my own home has been a god send as I was a full time care giver for my husband and I have to say my energy levels, strength & mood improved significantly when Dr Norton & her Team worked together to get me on the right prescription.
Onboarding & settling into the medication was probably a little longer for me as I expected but Lisa Baker has been fantastic in ensuring that I remain on plan and discuss my options. I chose to pay annually to get the discount & also take the supplements.
At first I thought it was a little expensive but it has been worth the investment in myself and give me a much better quality of life. Even my kids have made some comments.
What really stood out to me was the level of care from Dr Norton who overlooked my treatment due to my complications, she didn’t give up because I’m a complex case. They stuck by me and haven’t let me down.
Thank you to the BioID Team - it’s great to see your growth & improvements over time.
5 februari 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for sharing your experience. Reading your story really means a lot to us. We know how challenging it can be to manage your own health while caring for a loved one, and it’s wonderful to hear that your energy, strength, and mood have improved since starting your treatment.
Dr Norton and the team will be thrilled to hear your kind words. It’s exactly why we strive to provide personalised care, especially for patients with complex needs. Lisa will also be happy to know her support has made a difference in helping you stay on track.
Investing in yourself is never easy, but it sounds like it’s truly paid off, not just for you but for your family as well. Thank you for trusting us and for recognising the effort we put into each patient’s journey.
We’re so glad to have you with us and look forward to continuing to support your health and wellbeing.
From the initial consultation with Ros…
From the initial consultation with Ros to my bloods which were taken at home I then had a one to one call with Tayyub who went through all my blood results in detail and now my symptoms make sense. I now know where my levels have been low on the HRT side and also on the vitamin side. I'm excited to receive my tailor made prescription and am hoping to see big improvements. Thanks all for a first class, personal service!
3 februari 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for sharing this, it really means a lot to us.
We’re so glad to hear that your journey so far, from your consultation with Ros, to your home bloods, and your one-to-one call with Tayyub, has helped everything start to make sense. That moment when the results finally connect the dots with how you’ve been feeling can be incredibly validating.
It’s great to hear you now have clarity around where your HRT and vitamin levels have been low, and we’re excited for you as you begin your tailor-made prescription. We truly hope you start to see the improvements you’re looking for very soon.
Thank you again for trusting us with your care and for taking the time to leave such thoughtful feedback. It really does mean a lot to the whole team.
Shocking customer service
Still no response to let me know if you have looked into this a week later ??? Again customer service is shocking!! You say all the right things but action speak louder than words. I would expected someone from your company to at least have been in touch with me for an explanation and I would like to know why your company thinks I’m not entitled to a refund ?? I paid for the consultation I paid for the blood test I paid for the medication and have had to repeat the full process AGAIN and pay for it with a new Doctor due to your company’s incompetence! Can you please explain why you think I don’t deserve an explanation and a refund when in your PUBLIC answer you have said you will review the case!
Please be extremely careful with this company. While the product worked for me when it arrived it was not labelled to what I should be taking just had blank stickers on the bottles. Once I had made a payment with this company the response was always slow or sometimes I was ignored. Then I would be told my email went to spam (funny that never happened before you got paid) it was Nothing like the service I had before they got my money. I feel the customer service is terrible and they don’t care all they are interested in is getting a full payment for the year and then dont respond to emails. So much so I ran out of medication on holiday after asking serval times did I have enough for my holidays!! I was told yes I did but as suspected I ran out of cream on Xmas Eve. It was a nightmare. I’ve asked for a refund but have been told no! It’s a disgrace and I will be taking it further Edit Delete Share Reply from Bioidhealth 5 days ago We’re very sorry to read about your experience and thank you for taking the time to share this. We completely understand how frustrating and stressful it must have been to run out of medication while on holiday and to feel ignored when you needed support. We sincerely apologise for the issues you’ve raised, including the unlabelled products, slow responses, conflicting information about your supply, and the difficulties you faced when trying to get a refund. This is not the level of service we aim to provide, and we understand how concerning this must have felt. We would very much like the opportunity to look into this properly and understand exactly what went wrong. We will review your case in detail and take appropriate action to ensure this does not happen again. Thank you again for bringing this to our attention. We genuinely value feedback like this as it helps us improve, and we hope we can resolve this matter with you. Kind regards The Bio ID Team
28 januari 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you for your patience while we raised your concerns with our Senior Management Team.
Following a further review, we confirm that your refund request was fully investigated in accordance with our refunds policy, details of which were provided to you at the time your request was submitted. I can confirm that all services covered by your payment have been provided, including blood testing, consultations, and prescriptions.
In line with our Terms and Conditions, once a private prescription has been dispensed and the medication dispatched, it is not eligible for return, exchange, or refund except in limited circumstances. This policy is consistent with the Human Medicines Regulations 2012, the professional standards of the General Pharmaceutical Council, and relevant health and safety regulations. Furthermore, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, dispensed prescription medications are exempt from the right to cancel, as they are individually prescribed, unsuitable for return, and intended for human consumption. Refunds are therefore only considered in exceptional circumstances, such as where the medication supplied does not match the prescription, arrives damaged or defective, or where a dispensing or clinical error attributable to our service has occurred.
In light of the above, we confirm that all processes and procedures were followed correctly and in accordance with the treatment plan offered and agreed to within your signed consent form, which also confirms your understanding that dispensed prescriptions are non-refundable.
Should you require any further clarification, please do not hesitate to contact us.
The staff very helpful and…
The staff very helpful and knowledgeable. Put me at ease with the whole process .made it very easy to decide what to do.
26 januari 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
That’s wonderful to hear! We're so glad our team could put you at ease and make the process feel simple.
A game changer!!!
I contacted Bio ID due to constantly being tired and worn down. The booking process was quick and easy and I was blown away by the service. I’m 6 months in to treatment and have never felt better. Can’t recommend enough!!
18 juli 2025
Review zonder uitnodiging
Antwoord van Bioidhealth
We're so happy to hear this! It’s wonderful that the treatment has helped you feel so much better, and we're glad the booking process was easy for you. Thank you for sharing your experience!
Such a great experience with this…
Such a great experience with this company! I've been really struggling with my hormones and this completely changed my life. Great team, loads of support. Would highly recommend.
20 januari 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
We're thrilled to hear this! Knowing that the treatment has truly changed your life and that our team could support you means so much. Thank you for sharing your experience. It’s incredibly rewarding to see such a positive impact!
Considered switching to Biodhealth
Considered switching to Biodhealth. Had a good phone call with Chris from customer service, had an email response, about a week later I followed up with a couple of questions and have no response. I copied and resent the same email again. Again no response. I checked the reviews and several negative reviews at the exact same thing. A real shame as it had a good start.
23 december 2025
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience, particularly after such a positive initial conversation with our customer service team.
We understand how frustrating it is to follow up with questions and not receive a response, and we sincerely apologise for the lack of communication you’ve encountered. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention.
We would welcome the opportunity to look into this further and understand what may have gone wrong. If you would be able to provide us with further information to allow us to identify you on our internal systems, we will do our best to find out what has happened and provide you with some answers.
Thank you again for your feedback, it helps us identify areas where we need to improve, and we hope we can restore your confidence in our service.
The Bio ID Team
BioID hormonal health consultation.
I would highly recommend this service for anybody wondering about their hormonal health and related matters.
A blood test was arranged where a nurse came to my house and after a swift and efficient, pleasant exchange, the samples were taken. This was followed by a telephone video consultation with the lovely Dr. Jayne, who talked me through each of the results on the full blood panel taken and their implications, if any. I then opted to be referred to their Dr. Jodie Care who run through the options for prescriptions to remedy the needs exposed by my tests and backed by my symptoms.
I was sent by email a copy of the blood panel results and a copy of the options and payment plans for the prescriptions and future consultation packages. These were all very reasonable and explained so well. 
The bio identical nature of the products offered is very appealing to me.
I would strongly recommend these services.
22 januari 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for sharing your experience! We’re really glad everything went smoothly, from the blood test to the consultations, and that you felt well supported throughout. It means a lot to hear that you found the process clear and the treatments helpful.
I never received my order
I never received my order. I tried contacting them but didn’t get a reply.
14 januari 2026
Antwoord van Bioidhealth
Thank you for bringing this to our attention, and we’re very sorry to hear about your experience. We understand how concerning it is not to receive an order and then be unable to get a response.
Please accept our sincere apologies for the inconvenience caused. We are currently looking into this matter as a priority and will be contacting you directly using the contact details we have on file to resolve this as quickly as possible.
Thank you for your patience, and we appreciate you giving us the opportunity to put this right.
Kind regards
The Bio ID Team
Easy to understand what it is about
Easy to understand what it is about. In very simple steps explained.
20 januari 2026
Antwoord van Bioidhealth
Thank you for the feedback. We’re happy to hear it was easy to understand and explained in simple steps.
Brilliant service with no pressure or obligation.
Very informative chat with the Dr/Nurse although quite a lot to take in. However there was help with any questions after the consultation that make everything clear.
There was no pressure after the call to commit or to see where I was with possibly purchasing.
Jodie was very understanding of my financial situation and there for once I decided.
I came back after getting clear results on an issue with my doctor and paid for the plan.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for sharing this. We’re really glad you felt supported and never pressured, and that Jodie took the time to understand your situation. It means a lot to hear you felt comfortable coming back once you had clarity, and we’re pleased to be supporting you moving forward.
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