Bioidhealth Reviews 

Very informative chat with the Dr/Nurse although quite a lot to take in. However there was help with any questions after the consultation that make everything clear.
There was no pressure after the call to commit or to see where I was with possibly purchasing.
Jodie was very understanding of my financial situation and there for once I decided.
I came back after getting clear results on an issue with my doctor and paid for the plan.

I contacted BIO ID Health as I was suffering with severe menopause symptoms and although though on standard HRT, I felt as though I was deteriorating. From initial consultation, blood test, medical appointment, treatment plan, receipt of medication - I have had a wonderful experience. I am now due for my first review after being on my medication for the past 10 weeks. I feel so much better and finally feel like I'm getting my symptoms under control and my life back!

I signed up Nov but decided to cancel after further advice from my Gyne Consultant. My prescription arrived few weeks into December and I didn’t open the package. I rang to make an exit interview (which you have to do to cancel) 14/12/25 at that point and I was given a date of 14/1/26 then received a text to change the time. My appointment was yesterday, however, they then said it wasn’t a cancellation appointment it was just to catch up. They said yesterday that they would send me an appointment however I received an email confirming my prescription. I’m hoping this is not going to be a drawn out issue as they are so quick to arrange but not to cancel- just putting it out there to warn people

Friendly team, answered my questions, couldn’t fault the service

Easy straightforward

Clear, comprehensive conversation with Lorraine, who explained everything (and repeated when requested!) in ways that connect with my own experience. I would advise anyone wanting to know more about their health and hormones to contact Bioidhealth. Finally, I feel there is better way forward to better health.

There was a miscommunication with the blood test. The website said at home blood test but then I got a phone call to say i had to go to a lab. I had to miss a few hours of work to go to the lab. Also I got an email from bioid saying I should have received my at home blood test(I never received at home blood test)to be sure and send the results back. Very confusing

I’ve been using the HRT hormones for 8 months and feel I’ve gone backwards.
The initial call and blood tests went well, the ladies all seemed lovely, one saying they’d be a coach and support. I’ve had none. I’d did one blood after taking it a few months to check my hormones. Changed slightly to add testosterone cream, but nothing since. They promise a huge amount and for the huge price tag not a lot of backup. I will be going back to my nhs patches, as I become all the things I was before. Tied, irritable but with more spots on my face, my husband said it isn’t worth the money, as he’s noticed the difference.
Ladies don’t waste your hard earned money. Very disappointing to say the least. Reading all the reviews that have 4 stars, they haven’t been using it expect for one. I’m going back to the doctor.

Paid my money and received nothing

I turned to Bio Health after 2 years at least of struggling with the NHS for HRT. It was the best decision I made and I was happy to pay for it to feel better. From the moment I reached out I was met with kindness and understanding. Blood tests were arranged and I started with DHEA and Testosterone to supplement my existing 50mg patch. A further blood test given and I was offered Progesterone after safe monitoring.
1 year later and I feel like me again. My brain is operating, my sweats are a lot less and I am back to living again. Am only leaving the service as the NHS have eventually caught up and given me the HRT i need. But I will be back if I struggle again.
Thank you so much Guys!

Useless, got one of their “discounted” testosterone blood test kits, posted my sample, next day got an email saying “ Due to my results” I had to buy another test at £150, total rip off.

** I have been contacted via email by BioID and asked to call ar have a call back to discuss my results. I have explained my situation and I’m happy to just see my results, I am capable of making an informed decision when I see them. I have had this test done before twice and received results via a link or email. I understand what the results mean. I have not received a response to my email reply. All I want is my results so I can see them for myself and take things from there. You haven’t offered me a copy of my results which I think I’m perfectly entitled to receive.

What a beautiful team so understanding I had Jennifer an Yasmin both helped so patient and understanding no question was to much to ask detailed so well and felt so comfortable with them both so gratful I feel so much more at ease now thanks so much x

Professional and helpful. Quick to fix any issues I have or any questions.

Teat kit quickly dispatched.. easy instructions included.

Always quick to respond even on weekends

it all seemed ok to start with, did my initial consult and had blood tests then things started falling apart.
1st clinician appointment to discuss results did not even look at the patient looking at another screen, the high speed of the consult was concerning and then I was passed over to sales and asked to sign a contract while I was on the zoom should have seen the red flag, offering discounts only available for another day etc etc which from the reviews is the standard pricing. I had already decided to give try but to others it would feel a pressurised situation for something so important. I was then booked on for a 10 week follow up for 6 weeks after my medication would arrive. strange but must be because of the 2 week wait for medication. I was sent an email saying my bloods would be retested at 8-10 weeks. I was sent my consultation notes and my test results via a portal link. This is where it :started to raise questions. The clinician in his speed to get a sale and move onto the next patient had sent out a male patient letter, I would have thought when dealing with hormones and people that getting the sex you are prescribing for would be paramount. My weight and height had been recorded incorrectly and the medication I was currently taking was not correctly spelt or dose listed.The letter and consultation form for my GP was was updated and resent only to say I had my bloods taken at day 21 of my period I then had to contact them again ( no one answers the phone so had to try several times to get through) and say there was an error and the clinician needed to review, they couldn’t allocate any errors and asked me what the issue was, I was post menopausal and had not menstruated for 22 months I would have thought the clinician would be able to identify this! Again an important piece of information for this type of treatment. The medicine arrived and it looked very amateur, the labels were all misprinted with half of the top line missing and no dosing guidelines if they can print my name they must understand my dosing . The vitamins provided had not even been discussed with me. I started the treatment and from the label on the testosterone could not understand the formulation strength or amount I was dosing from the pump I would bring this up on my 2nd consult. I was also informed that they no longer do bloods at 8-10 weeks and work off symptoms only for adjustments isn’t this what the NHS do and one of the reasons I opted for private so I was monitored correctly to take out guess work. After reading another review I will be looking at my contract to see next steps. I had my second consult - opening line was so you have been on the medication for 10 weeks - i had to correct the clinician and point out it was only 6 weeks from receipt of the prescription surely this is on my notes! again rushed no time to properly discuss anything, told them of the side effects previous history etc is the clinician an expert on these hormones if she has to refer to a senior clinician and get back to me on next steps as she initially wanted to raise it further which I refused after detailing sensitivity to which is concerning as the whole premise is being with experts when you pay for private support and it to be based on data eg blood-work, I was also asked about my periods sorry but the patient is post menopausal. I also asked what strength the testosterone cream was showed the clinician the label 1mg cream x 50ml and a cap showing a dose of 0.5ml the clinician kept saying I was on 1mg but could not understand that I was asking for the strength of the cream in %w/w or mg/ml etc which is a standard on prescription medicines I would think doctors would understand dosing, further doubts started to creep in. She asked me to send photos. I sent photos with very clear request of how much active ingredient and what the actual dose was as at this time we cannot cross reference against what was prescribed to ensure it is correct. I received a phone call from the clinician the next day to tell me it was 1mg per dose, so I asked her for the the strength of cream and dose amount which she could not answer told me if I was not happy to not use it, I asked what the impact for me would be she said it was only 2 days till the pharmacy would be back open and it would not impact me. I asked her to put her advice in writing via email to me so I have a record of the advice and no email has been received. Overall I wish I had not parted with the annual fee currently. Trust in the people treating you and accuracy for me is required when dealing with my health and I don’t feel I have received either in my interactions with the clinicians. I would avoid this company it’s more like NHS 2.0 with a much higher price tag. Try somewhere else. After sending evidence they have agreed to cancel my subscription and offered a part refund which is still waiting to be processed

Really informative-well explained from bloods results to medication plan
Great staff friendly and very knowledgeable

Ordered a TRT at home kit for my partner. Received an order confirmed email, followed by a ‘we hope you’ve received it’ email a few days later. However, kit had not arrived so 9 days after order placement I called customer service; was told the kit hadn’t been sent due to a few reasons; ‘we don’t send TRT kits to females’, or maybe it was because ‘it’s the holiday season’… frustrated at no communication on either point. Even more worrying, no order had been found in the system at all. Have been told it’s now on its way but will again be delayed…

This company ahve literally changed my life!!!! I feel like myself again. They are professional, kind, responsive. Everything works as they said it would. Incredible company Ikra my consultant is knowlwedgable and understanding.

I had my initial consultation booked only to get a phone call on the day cancelling it. The lady who called was very obviously not in the uk. She stated she needed to rebook, then told me she couldnt open the diary, then the system had maintenance and she'd call back in the new year, then monday, then within 2 to 3 hours. When i questioned all this she couldnt give me answers, she'd mumble a response but when asked to repeat it wouldnt, i stated many times i wanted a refund as i couldnt tryst what she was saying, she stated she would after literally a 20 minute conversation asking for one, when i ask where she was based she said manchester but couldnt tell me the street, this was all incredibly concerning given that this is meant to be a private medical company. She said I'd get an email confirming my refund request, but thats not arrived, i have opened a case with my bank, please dont waste your money with this company, its definitely not what they try to sell it as online.