Franchement je m’attendais pas à voir mon corps qui change en seulement 2 mois, je suis ravie d’avoir acheté votre le bionicgym. Le service client ( DOHA et LEIL) sont a l’écoute surtout au début je s... Toon meer
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Lees wat reviewers zeggen
After losing 85 lbs. and getting down to a bmi of 20 on glp-1 in my mid-60's, I lost a lot of muscle, mostly in my hips and thighs, and became osteoporotic. Falling is a big concern for me, naturall... Toon meer
Bedrijf heeft geantwoord
My Bionic gym never worked, contacted customer service and years later out over 700 for a machine that wouldn't turn on. The customer service just kept responding with what is it doing? It is not work... Toon meer
Je valide le produit ça m'a vachement aidé moi qui avait du mal à faire du sport, je le recommande fortement. Merci beaucoup à Doha pour son assistance.
Bedrijfsgegevens
Info over BionicGym - Helping the world to exercise
Geschreven door het bedrijf
Our mission is to make the world fitter, healthier and hopefully even a little happier through our tech.
We all need exercise, to feel good, train hard or just to burn extra calories for weight loss. If you already have BionicGym, wonderful! thank you! We really appreciate you taking the time to visit us. If you have an issue or a problem please contact us at hello@bionicgym.com . We've a very small team but they are always happy to help. If you're new to BionicGym, welcome! please help us spread the word that there is a new form of exercise that people can do. Others find your experiences not just useful but often an inspiration in their own fitness journey.
Discover the future of fitness with BionicGym, the pioneering wearable cardio device that's transforming at-home workouts and personal health regimes. Engineered for individuals who value efficiency, convenience, and innovation in their exercise routine, BionicGym stands at the forefront of fitness technology. Our mission is simple yet profound: "Improve the world through exercise, one shiver at a time."
BionicGym is not just another fitness gadget; it's a scientifically proven method to burn calories, elevate heart rate, and enhance energy levels without disrupting your daily life. Whether you're a fitness enthusiast, a busy professional, or someone seeking an accessible exercise solution, BionicGym offers a groundbreaking approach to staying fit. It's ideal for those looking for an effective cardio workout, weight loss support, and a modern tool to enhance their fitness journey.
Our product caters to a diverse audience, ranging from 25 to 60+ years old, including busy parents, individuals with mobility challenges, and athletes seeking innovative training methods. BionicGym's wearable technology is designed to be gentle on joints, making it a perfect solution for people with knee or back concerns, offering a low-impact yet high-efficiency workout.
As a brand committed to authenticity, wellness, and community, BionicGym emphasizes real results and genuine customer experiences. Our social strategy revolves around empathy, motivation, and the inspiring stories of our users. We've built a supportive community where individuals can share their progress, challenges, and victories, encouraging others to embark on their fitness journey with confidence.
Embrace a new era of exercise with BionicGym, the only wearable cardio that integrates seamlessly into your lifestyle. Achieve your health and fitness goals with our innovative solution, backed by over two decades of research. Whether you're looking to enhance your current workout regime or find a practical way to start exercising, BionicGym is your partner in fitness.
Join the revolution in wearable fitness technology with BionicGym and experience the convenience and effectiveness of our unique cardio solution. Let's make the world a healthier, fitter place, one workout at a time.
Thanks for reading and your interest in BionicGym. It is greatly appreciated.Contactgegevens
Dublin, Ierland
- +1 (213) 259 8831
- hello@bionicgym.com
- bionicgym.com
4,0
Goed
731 reviews
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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This company is nonsense
This company is nonsense. they sell way overpriced mass produced extra large gel pads (essentially tens units) and classify it as "high-end" to make the consumer feel as if they will lose weight.
I would NOT recommend if you have any disability or form of EDS especially.
They also dont require consumers to agree to their $128 restocking return fee before purchasing and insist on lecturing consumers post return that it was the "basic common sense responsibility" to review such policies prior to purchase. Most restocking fees are 30-50 dollars not 128. The company doesn't even offer the return policy link in their online purchase steps. It's hidden within their faq web page. So in other words they bait and switch consumers if you try it 'free' like their ads say. Screw bionic gym. I'm sad these types of companies exist.
I gave them constructive criticism by offering to bolster themselves up by enacting a return policy agreement prior to purchase but essentially they just spat in my face in return.
I recommend to NOT buy this product or waste time and or money with this company.
****my reply, to the company reply****
-do you see how caddy their reply to my review was? in affirming their position on their over rated product and their overpriced restocking fee?
who cares.
they just proved my original review right. apparently all they like to do is fight and argue with consumers and not do the right thing.
I'll repeat... DO NOT ENGAGE WITH THIS DEGRADING COMPANY FOR ANY REASON.
8 mei 2025
Review zonder uitnodiging
Antwoord van BionicGym - Helping the world to exercise
Hi Arhen,
We’re sorry to hear you’re disappointed, but we need to clarify a few things for anyone reading this.
The $128 return/restocking fee was not hidden. In fact, it’s clearly linked on our checkout page—alongside our refund, shipping, and cancellation policies, and was also explained to you directly by email before your return was approved. You agreed to it in writing.
BionicGym is a patented product backed by research and science. It’s not a generic TENS unit, and it’s helped thousands of users worldwide, many with specific needs—improve their fitness in a way that’s convenient and low-impact.
We did review your feedback about making return terms even more prominent, and we’re looking at that. But we stand behind how we communicated everything in your case.
We wish you all the best moving forward.
The BionicGym Team
Spent a lot of money with zero results…
Spent a lot of money with zero results so disappointing
25 maart 2025
Antwoord van BionicGym - Helping the world to exercise
Hi Renee,
Thank you for your review, and we are really sorry to hear that you’re feeling disappointed. We truly want every customer to get the most out of their BionicGym experience, so we’ve reached out to you via email to better understand what happened and how we can help.
Sometimes the results take a bit of time — especially in the early stages — and we’d love to learn more about your routine and goals to see if we can guide you more effectively.
Looking forward to hearing from you soon and doing what we can to turn this around for you.
Warm regards,
The BionicGym Team
I have repeatedly requested the address…
I have repeatedly requested the address to return and there is no response. This item is unopened and I provided a photo as requested.
5 mei 2025
Review zonder uitnodiging
Antwoord van BionicGym - Helping the world to exercise
Hi ST,
Thanks for your review we’re genuinely sorry for any frustration caused. I’ve looked into your case, and I can confirm that your email came in outside of our working hours, which is why there was a slight delay in our response. We replied first thing this morning with the return instructions and appreciate you providing the requested photo.
We’re a small team doing our best to respond as quickly as possible, and I truly understand how important fast service is when you're trying to return an item.
If there’s anything else we can do to make things right or clarify the process further, please don’t hesitate to reach out again. We really do care about our customers' experience and hope you'll consider updating your review once the issue is fully resolved.
Warm regards,
The BionicGym Team
Outstanding Customer Support
When I received the first unit for some reason the control unit would not turn on. The support I received was excellent and I received a new one which worked great. The support team was responsive and very easy to work with.
2 mei 2025
Review zonder uitnodiging
Antwoord van BionicGym - Helping the world to exercise
Hi Ken,
Thank you so much for your kind words and for taking the time to leave a review! We're really glad we could get things sorted quickly for you and that your new unit is working great. It means a lot to hear that you found our support responsive and easy to work with that’s exactly what we aim for.
If you ever need anything else or have questions down the line, we’re always here to help!
Wishing you the best on your BionicGym journey,
BionicGym
The customer service was great
The customer service was great! I got the answers I needed and was able to take care of my issue quickly. So grateful for the help I received!
1 mei 2025
Review zonder uitnodiging
Antwoord van BionicGym - Helping the world to exercise
Hi Etrnale,
Thank you so much for the kind words! 😊 We're thrilled to hear that you had a great experience and were able to get the help you needed quickly.
It truly means a lot to us and we're always here if you ever need anything again.
Wishing you the best with your BionicGym journey!
Warm regards,
The BionicGym Team
Great device/good use of your time
Great device! If BionicGym could make it even easier/quicker to put it on, one can get really "hooked" using it as you look forward to the tingling vibrations once we get used to them. Great way to exercise while reading or watching a film!
26 april 2025
Review zonder uitnodiging
Antwoord van BionicGym - Helping the world to exercise
Hi Marcel,
Thank you so much for the great feedback — we’re thrilled to hear you’re enjoying your BionicGym sessions (especially paired with a good book or movie)!
We totally agree the more convenient it gets, the more addictive those "tingly" workouts become. One quick tip to make setup even faster: you can leave the gel pads attached to the wraps after your session, and just cover them with the plastic sheets — that way, they’re ready to go next time with minimal fuss.
Making the experience even easier is something we’re always working on, and your suggestion is noted and appreciated.
Thanks again for being part of the BionicGym community! 💪
Warm regards,
The BionicGym Team
Every email was answered in a timely…
Every email was answered in a timely manner.
18 april 2025
Review zonder uitnodiging
Antwoord van BionicGym - Helping the world to exercise
Hi Jennifer,
Thank you so much for your review!
We’re really happy to hear that our team was able to respond quickly and keep things running smoothly. Great service is something we genuinely care about, and your feedback means a lot to us.
Don’t hesitate to reach out anytime we’re always here to help!
I received my Bionicgym within the…
I received my Bionicgym within the timeframe indicated on their website. Also I am using the bionicgym for 3 weeks now I'm noticing some changes. With the way I feel after every use and now noticing some recent changes in my weight. So currently still a newbie and so far enjoying my journey to weight loss. I would definitely recommend this product for people who do have limitations to over exertion when working out or physical disability's.
20 januari 2025
Antwoord van BionicGym - Helping the world to exercise
Hi Eliana,
Thank you so much for sharing your experience! We're thrilled to hear that you've been enjoying your BionicGym journey and already noticing changes in how you feel and in your weight. It’s great to see that it’s making a positive impact for you!
We truly appreciate your recommendation, especially for those who may have limitations with traditional workouts. Keep up the great work, and if you ever need any tips or support along the way, feel free to reach out we’re always happy to help!
Wishing you continued success on your fitness journey! 💪
Best,
The BionicGym Team
This app is bad
This app is bad. Spun for days. Then delete and reinstall and now won't pair. Is a shame. I paid 750 for this?
17 december 2024
Antwoord van BionicGym - Helping the world to exercise
Hi Ana,
We are sorry to hear that you’ve been having trouble with the app and pairing your BionicGym. That’s definitely not the experience we want for our customers.
We have already contacted you via email to help troubleshoot this issue. In most cases, reinstalling the app and ensuring Bluetooth permissions are enabled can resolve pairing problems, but we’re happy to guide you through the process step by step.
Please check your inbox, and we’ll work on getting this sorted for you as soon as possible!
Best,
BionicGym Customer Support
I received this on Friday
I received this on Friday, Charged it on Saturday Morning an spent two hours just trying to get it on just 1 leg. In that 2 hours I tore 1 of the gel pads with sch ease it just sickened me that i was willing to fork out $800 dollars for this product after taxes.
Supposed to have 24/7 Support, yet the only support i could find was to schedule a zoom type call in the wee early mornings when on the east coast we are either sleeping or getting ready for work.
23 februari 2025
Review zonder uitnodiging
Antwoord van BionicGym - Helping the world to exercise
Hi Jason,
We sorry to hear that BionicGym wasn’t the right fit for you. We appreciate your feedback and understand your frustration.
Regarding the gel pads, they shouldn’t tear that easily unless they’re being removed too harshly. A good tip to prevent this is to spray a bit of water on them before use or gently peel them off rather than pulling too quickly.
As for customer support, we are a small team doing our best to respond to all customer inquiries as quickly as possible. We strive to be available across different time zones to accommodate our customers worldwide. While we offer scheduled Zoom calls for troubleshooting, we are always available via email, and we aim to respond to all inquiries within 24 to 48 hours.
We’re sorry to see you go, but we appreciate you giving BionicGym a try and sharing your experience. Your feedback helps us improve, and we truly value it.
Best,
BionicGym Customer Support
So helpful and FAST too!
The people at Bionic Gym were so helpful and responded very quickly to my questions about my charger, which had stopped working. They worked with me over email and eventually decided to replace my battery charger at no cost to me, which was excellent. I’m so happy with their service, in particular Doha and Leil. Thank you so much to the staff at BG!!
16 februari 2025
Review zonder uitnodiging
Antwoord van BionicGym - Helping the world to exercise
Hi Kaira,
Thank you for your wonderful review! We're so glad to hear that you’re enjoying your BionicGym workouts and finding it easy to use. It’s great to know that it’s giving you a fantastic workout experience!
If you ever have any questions or need any tips to enhance your sessions, feel free to reach out we’re always happy to help.
Happy Shaking! 💪
Best,
The BionicGym Team
This company is absolutely amazing
This company is absolutely amazing
Service or correspondence within 24 hours
No excuses
They will sort it out for you, and if you’re not happy, they will repay your money again no problems
Been dealing with this company now for quite a long time sometimes I’ve been rude. I’ve had a few problems with orders.
But most of the problems wasn’t their fault it was beyond their control
Always very courteous, even though customers can be very rude to them
Which I’m afraid to say I was
They will still do everything they can to sort your orders
5 december 2024
Antwoord van BionicGym - Helping the world to exercise
Hi Josephine,
Thank you so much for your thoughtful and honest review! We truly appreciate your continued support and understanding. At BionicGym, our goal is always to provide the best service possible, and we’re glad to hear that you’ve had positive experiences with our team, even when challenges arose.
We understand that sometimes things don’t go as expected, but we always strive to resolve any issues quickly and professionally. Your recognition of our efforts means a lot, and we’re grateful for your trust in us over the years.
If you ever need anything in the future, we’re always here to help! Thanks again for taking the time to share your feedback.
Best regards,
The BionicGym Team
Quick responses to my questions when I…
Quick responses to my questions when I reached out to support. Friendly support staff
22 januari 2025
Review zonder uitnodiging
Antwoord van BionicGym - Helping the world to exercise
Hi Trip,
Thank you for your feedback, we always strive to provide our customers with the best support; we are glad that you had a good experience with us.
Best wishes,
The BionicGym Team
Your new daily companion for success
This machine is incredible. After witnessing the transformation of my cousin, Tate, I knew this would help me. This system fits so well in my daily life. The workouts are exhilarating, and you genuinely feel the intensity each workout. After 25-30 sessions, the gel pads and shocks will fade, and it is time to change them for out. No mess! No fuss! No creams or ointments. Just great fitness on your schedule. I am so grateful for the bionic gym being a daily part of my life.
22 november 2024
Antwoord van BionicGym - Helping the world to exercise
Hi Rachel,
Thank you so much for sharing your experience with BionicGym! We're thrilled to hear how much you're enjoying it and that it's fitting seamlessly into your daily life. Witnessing transformations like Tate’s and now your own is exactly why we do what we do.
It's fantastic that you’re feeling the intensity and exhilaration of the workouts your dedication is inspiring! Changing gel pads regularly is indeed key to keeping the experience smooth and effective, and we're glad you found the process hassle-free.
We’re grateful to have you as part of the BionicGym family and look forward to continuing to support you on your fitness journey. If you ever have questions or need assistance, we’re just a message away!
Thank you again for your amazing feedback!
The BionicGym Team
Starting off slow and steady
Starting off slow and steady! Just so happy to do something more than usual. I feel I'm doing my best. Customer service is great! I don't feel alone. I'm excited!
12 januari 2025
Review zonder uitnodiging
Antwoord van BionicGym - Helping the world to exercise
Hi Vanessa,
Thank you so much for sharing your experience! We’re thrilled to hear that you’re starting off strong and feeling supported by our customer service team. Taking things slow and steady is a great approach it’s all about building momentum and consistency over time.
We’re excited to be part of your fitness journey and are here for you every step of the way. If you have any questions or need assistance, don’t hesitate to reach out. Keep up the amazing work you’ve got this!
The BionicGym Team
The unit has been returned
The unit has been returned. Had great CS to proceed.
Shipped and received by Michael. I have tried multiple times to make contact with Doho. I tried to call the phone number from my CC receipt. It disconnected.
I even pulled out another phone to down load the WhatsApp and text the recommended number via the not chat. Received a message not part of the app???
All I am requiring verbal acknowledgment of unit and a bit of communication.
No viable contact to reach a real person with a real phone call is not a proactive business model.
I have all information. BOT messaging is not communication.
13 januari 2025
Review zonder uitnodiging
Antwoord van BionicGym - Helping the world to exercise
Hi Kathy,
We sincerely apologize for any frustration or confusion caused during this process. We always strive to provide clear and timely communication, and we regret if we fell short of your expectations.
Our team has been in continuous contact with you regarding your return. We confirmed via email that we had received your tracking information and that your returned package was expected to arrive today which it has. As mentioned, and as per our policy your refund will be processed within 24 to 48 hours from receiving the shipment.
We deeply value your patience and understanding. If you have any further questions or concerns, please don’t hesitate to reach out to us directly.
Best regards,
The BionicGym Team
Just received and I am having full…
Just received and I am having full support from the bionicgym team. I will leave more comments along the way
11 januari 2025
Review zonder uitnodiging
Antwoord van BionicGym - Helping the world to exercise
Hi Stefane,
Thank you for your review! We're delighted to hear that you've just received your BionicGym and are finding our team supportive. 😊
We’re here every step of the way to ensure you have the best experience possible. Don’t hesitate to reach out if you have any questions or need assistance.
We can’t wait to hear more about your journey with BionicGym. Keep us updated as you go!
Best wishes,
BionicGym Team
This is amazing and great love it. Amazing stuff
This is amazing and great love it. love using it
6 november 2024
Antwoord van BionicGym - Helping the world to exercise
Hi Michelle,
Thank you so much for your kind words! We're thrilled to hear that you're loving your BionicGym and enjoying using it. If you ever have any questions or need assistance, we're here for you. Keep up the fantastic work!
Best wishes,
The BionicGym Team
I’ve been using BionicGym for over 3…
I’ve been using BionicGym for over 3 years now. It’s not only helped me lose weight but also to keep it off. It’s also very energizing. The muscles in my legs have become stronger and more pronounced. I’ve found that I still see benefits after using it at low levels for 3-5 hours while sitting and working at home. However, when I’m up for it, I like to build up a sweat at a higher intensity for 1-2hrs. The only times I haven’t seen results of some sort is when I haven’t used it. It’s too easy to use, so it’s a shame not to!
4 december 2024
Antwoord van BionicGym - Helping the world to exercise
Hi Joanna,
Thank you so much for sharing your experience with BionicGym! 🌟 We’re thrilled to hear how it has become such an integral part of your routine, helping you not only lose weight but also maintain it while boosting your energy levels.
Your dedication to both low-intensity and higher-intensity sessions is inspiring, and we love hearing about how it fits seamlessly into your work-from-home routine. It’s true consistency is key, and your results speak for themselves! 💪
If there’s ever anything we can assist you with, please don’t hesitate to reach out. We’re so grateful to have you as part of the BionicGym family. Keep up the amazing work!
Best wishes,
The BionicGym Team
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