B&F is the ONLY way to purchase high quality THC products! Amazing customer service, super fast delivery , pricing is the best of any site I've looked at. Pretty much purchased every chocolate item... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I love B+F so much, I’ve been ordering from them since 2020. They have an incredible selection with lots of discounts and promos going on constantly. They’re quick to deliver and their customer servic... Toon meer
I had been trying to replenish my supply of Bliss Tropical 375 for a while and found other websites very hard to use or to get value for $. Birch and Fog was easier, a good price and their customer... Toon meer
I have purchased from Birch +Fog many times and have been thrilled with their products, fast shipping and outstanding customer service! Any time I have contacted them for advice, questions, etc I hav... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Experience Premium Cannabis with Exceptional Service! At BIRCH+FOG, we pride ourselves on offering top-quality cannabis products carefully curated for your wellness and enjoyment. Whether you’re seeking relaxation, pain relief, or simply a moment to unwind, our selection has something for everyone. Why Choose Us? 🌿 A wide range of premium cannabis products tailored to your needs. 🚚 Free Shipping on all orders over $125, because convenience matters. 🤝 A team dedicated to providing friendly, knowledgeable, and discreet service. Shop with Confidence With BIRCH+FOG, you’re not just a customer—you’re part of our community. Your satisfaction and trust mean everything to us, which is why we strive to exceed your expectations every step of the way. Join thousands of happy customers and discover the difference today!
Contactgegevens
Canada
- birchandfog.biz
4,1
Goed
78 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
They had no stock of what I ordered
They had no stock of what I ordered, which was not mentioned. Took them a week to ship. Now it's been 15 days since I ordered and my items are finally "out for delivery". I get drop shipped from China quicker than that.
28 september 2026
Review zonder uitnodiging
Why this company has got so many 5 star…
IT IS ABOUT 3 WEEKS LATER. THIS COMPANY HAS STILL NOT PHONED ME NOR REACHED OUT AS THEY SAID THEY WOULD IN THE RESPONSE OF THE COMPLAINT,....THEY DO NOT RESPOND. SO SO BAD ON SO MANY LEVELS. TIME FOR BBB. THIS IS WHAT THIS COMPANY IS ABOUT. Thank u for a reply. If writing a very bad review (and telling u (I am starting my negative reviews after multiple times and different email addresses (as with still no results) is what it takes to get a reply,...a negative review is well deserved. I see the exact same things in your other one star and unhappy customers about my issues as well. When I clicked the button to finalize my order,.... it was $20 less than a second before I pushed send so something is really wrong here. I just tried it again ,....and it is a different form/format where u got click/choose your shipping. At no time, in any of the, at least 6 times trying to fill out the form (so frustrating/continually glitching) to get an order to go through,....did I ever click/choose to pay for shipping. U are not listening to my words I mention several times and I am not lying here,...I specifically did a huge order ,.......to NOT pay for shipping. U refuse /ignore my requests too many times with no answers in hopes I am going to go away is my guess here as with it being problematic. U still refuse to refund the shipping, nor as I requested to return the products after asking me for my personal government information and me saying, "no",...Either refund immediately, (charged 2-3 days prior)or send the products immediately),.. In your email of yesterday (it says it was sent 3 days ago) a member would contact me "today". This never happened and there are no messages from u 3 days later. Also, on the age verification, u mention, "it is a legal requirement, not a preference",..and u sent it anyways. This appears u are not in compliance with government regulations. so what do u feel is a reasonable amount of time to expect that call that was supposed to come to me 3 days ago??? My next review will be with BBB later today. This company has got so many 5 star reviews is astonishing to me as my experience was a the worst customer service I have had in a very long time. Firstly I filled out the form maybe 8 or more times as it was always glitching something to start all over again again again. Was so fed up I said if I have to fill this out one more time,..forget this company. It finally worked after so much frustration. I tried to contact company many many times but,...(THEY DO NOT ANSWER EMAILS)and will leave u hanging with no answers. A phone number that is out of service,..emails to several different of their addressed and still nothing. CHAT,...is horrible with me begging to talk to a human being with no avail. Round and round and round with no results. NOW,...they want my personal documents for age verification. ABSOLUTELY NOT,....and that was enough for me that I am willing to give them my personal government information. I said either send it or immediately refund my money and we can chalk this up to a complete waste of my time. No answer again but a day later to my surprise it arrived. I specifically ordered over the 135 for the free shipping,....to avoid shipping and every single time I tried to order I opted for the free shipping. When I finalized my order,....it did not put the shipping on it when I check out the total,and then ,....voila,.....now I go back and check,...and there was a 20 shipping charge to my shock. I sent 2 another emails and there was a reply that I did not understand and pressed the reply button,...and got no reply to my inquiry again. Sent it again,.....just now to ask for the $20 refund. No reply hence this review. TERRIBLE CUSTOMER SERVICE. This company needs to immediately refund the $20 as the last thing I saw was what I was charged an it did not show the $20 shipping charge otherwise I would not have ordered over $135 to get free shipping. This is now 3 emails just on the surprise charge of somehow them adding the shipping. And them refusing to come to this outcome. I have just read other 1 star reviews and agree absolutely about what they are saying. This is a problem for sure with this company.
15 augustus 2026
Review zonder uitnodiging
Antwoord van BIRCH+FOG
Hi Rena,
Thank you for the feedback. We apologize for the frustrating experience. We'd like to correct one point publicly, because it affects how others read our shipping offer.
Our free shipping promotion on orders over $135 applies to ground service only. At checkout, express shipping is offered as an optional upgrade at a discounted flat rate of $20 — well below the standard express cost. Your order was placed with express selected, so the $20 discounted express rate applied. The charge was not added after the fact, and it was not an error: it's the reduced rate for a faster service you chose to upgrade to. Ground shipping remained free and available on your order.
On age verification: we're a federally regulated retailer and ID checks are a legal requirement, not a preference. We understand nobody enjoys them.
Where we did fall short is response time. You wrote to us more than once without a timely reply, and your last messages went unanswered. That's on us and we're addressing it. A member of our team will be in touch directly today about your account.
— BIRCH+FOG
Birch & Fog steals from new customers, Admitted packing error but refused refund or exchange
Absolute worst customer service. I paid a $25 premium for 1-day express shipping to protect my chocolate bars from melting during the hot weather.
The order arrived completely melted, liquidity and ruined.When I contacted customer support, the csr (Stella) explicitly admitted to me via email that their company protocol is to use ice packs for these shipments, but stated that "the packers didn't put any in mine."Even after explicitly admitting that their own team forgot the ice packs and broke protocol, they are completely refusing a refund. They claimed the bars are slightly melted which they were actually liquidity. They hardened back up after I put them in my fridge immediately & informed them. These 5 bars are completely ruined. Melted chocolate completely destroys the product's tempering and causes the active ingredients to separate, creating a dangerous and uneven dosage hazard.They took my $149 ($124 for product + $25 shipping), admitted they made the packaging mistake that destroyed the items, and told me "too bad." Avoid Birch & Fog at all cost they dont care about new customers. They block you if you complain. Do not pay etransfer with them if you go ahead to make a purchase. You will regret it!
31 mei 2026
Review zonder uitnodiging
Antwoord van BIRCH+FOG
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience and understand how disappointing it would be to receive your order in the condition you described, especially after paying for expedited shipping during warm weather.
We strive to package temperature-sensitive products with appropriate protective measures, and we regret that your experience did not meet the standard we aim to provide. We also understand your frustration with the outcome of your support request.
We'd like the opportunity to review your order and the communication with our customer service team again to ensure all of our policies were applied correctly. If there is anything we may have overlooked, we want to make it right where possible. This issue will be further escalated for management review and we will be in touch shortly.
Even though this issue is between the customer (you) and the shipping company, we will extend a full refund for your shipping in the form of an in store credit. As you didn't pay insurance, this is the best we can offer. We do our best to mitigate this by adding cold packs during peak months, your order was just prior to us rolling this out this year. Your coupon code for $25.00 is KIM.BRITTON.25
In the future, to avoid any possible mishaps, you can request any limit of insurance by asking us in the buyer's notes. We would be happy to apply that to your shipments going forward, the extra fee would be passed on.
We value all of our customers, including first-time customers, and appreciate feedback that helps us improve our processes. We hope you'll allow us the opportunity to revisit your concerns.
Best,
Jenny
Find another company
I would recommend finding another company with very similar product lines. The customer service and reply time as well as honouring discounts is horendous. They have an AI messaging system that still doesn't even get back to you for days. Constantly out of stock and even when you check the box to send simaliar product they don't send anything and wait for you to figure it out. The good of this website gets far out weighed by the negative. Basic customer service does not even apply to this company
1 juni 2026
Review zonder uitnodiging
Antwoord van BIRCH+FOG
Hi Daniel,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand how frustrating delays in communication, out-of-stock items, and issues with discounts or order fulfillment can be, and we appreciate you bringing these concerns to our attention.
We created the ai support alternative to try to help our customers reach out 24-7. Its great for such things as helping you verify your ID, reset your password, cross reference our entire catalogue with your specific use case, recommending products or solutions based on your history. Staff reviews Every ai / customer interaction to guarantee that its working as intended, and not generating distress for our clients.
There are some things it is not permitted to do, to protect the business and the customer: it can not "get back to you", our hours of human operation are Monday to Friday 9am - 6pm. We review each interaction during the next business day. It cannot create coupons, although it can let you know if you have a pending coupon in your account that you can use. It cannot handle clients who seem aggravated or ask for human assistance. Its programmed to automatically hand off to a human agent should the customer need order adjustments or is in distress.
We'd appreciate the opportunity to review your concerns regarding your order and any discount you expected to receive. If you're willing, please reply to your existing support ticket or contact us with your order number and request a management review. We value your feedback and are continually working to improve both our response times and the overall customer experience.
Best,
Jenny
Customer Service is NOT extinct. I have proof.
What made my experience great?
I'll tell you.
"Birch+Fog Customer Support"
Birch+Fog provided me some of the most professional, friendliest, competent and nicest customer service I've EVER received on-line.
Period.
I've used these THC products on and off for about 47 years.
The mistake Birch+Fog made that brought me here to write my first Internet product review is one that anyone could make.
Wrong product shipped.
I reached out immediately by email.
The first of my team, we'll call her "Lady S" responded the next day to my email outlining the mistake that had been made on my order our journey to customer to satisfaction began. 👍
Once the error was acknowledged and corrected, we were full speed ahead.
Lady S sent a new order to Lady E.
Lady E was all over it.
I mean the transit👌
She was all over the transit 😊
With the new order created and loaded up on the truck 'it was "on the road again🎶" 🚚
Throughout the process Lady St. personally followed up with me
Making sure that I was a happy customer and pleased with the outcome.
I was.
Ladies S, E & St. rock!
My team was with me the whole the way from BC to Mississauga On-line.
And there You go - order arrived.
Needless to say, I was both surprised, thrilled and somewhat inspired with the way this whole thing played out.
So, I'm hoping this review, written from the heart, helps some of you more sophisticated seniors make an informed decision about from whom you buy.
That sounded very seventies.
Birch+Fog delivered my product within 3 days!! Remember, that's good 'olé Canada Post - no charge
Well done.
3 november 2025
Review zonder uitnodiging
I keep trying to send an email on the email address that you say to use and when I do that it takes me to your products.
Attn Jenny,
You say I owe $ ….please inform me as to what I owe? I paid all the transactions that were taken away on the visa when I was on the phone with Annalise when the problem occurred? Please let me know….I would really appreciate a phone call and I could work it out that way?
I will be home tomorrow after 2:00 my time…3:00 your time. I will be home all day Thursday and Friday. If I happen to miss your call I will return your call when it shows on display.
Thank you
Rita
3 december 2025
Review zonder uitnodiging
Antwoord van BIRCH+FOG
Hi Rita!
My name is Jenny
Accounting shows me you are responsible for an unpaid chargeback, they say more than one. This is why your order is cancelled, they reached out and you ghosted us. When you do a chargback, and dont repay, your points are forfeight unless you repay the balance owed, and use of our checkout systems is confined to EMT until the outstanding balance is resolved for obvious reasons. We also get a surcharge from the bank you know, so we didnt just lose the sale, the shipping and the profit, this is called in the industry Friendly Fraud, google it, its harmful to our company.
Im not sure why they marked you 'banned', and not 'chargeback'. Banned users my not access the Support desk, (read below.. thank Keith for that new feature). Users marked as 'chargeback' have an opportunity to correct it if this is indeed a mistake. Im going to go ahead and adjust your role to Chargeback so you can reach the people at the support desk, and work out repayment at your convenience.
This may be a simple issue of our emails are getting into your spam box, and you did not recieve the numerous requests to help us settle that. Chargeback role does allow you to continue shopping from our store but with EMT. Should a user decide to try to make a new account and continue with the chargebacks, we alert the card issuer of fraud, and the electronic crimes division of the RCMP in Surry BC, as that is a federal offence.
I infer by your seemingly honest confusion and irritation, your emails from support are likely in your spam box, and you simply didnt recognize our charges on your cc. I have gone ahead and marked your role as 'chargeback', so you may continue to buy from our store, and connect with support to resolve the outstanding chargeback if you choose to do so.
If anyone else is having a "ghosting" issue, please check your spam folder, we dont ghost people unless they are abusive to our team, or clearly have intentionally defrauded us, which I expect is NOT the case with you Rita.
You may also email us directly at jenny@birchandfog.com to resolve this directly with management & accounting should you be concerned about the teams lack of response. Im going to find out why you were marked banned, I think somone just didnt understand the distincion between the two very different roles and their purpose, as they are recent additions to our system (re: Keith below).
We would never cancel a good faith order, or ghost a many time customer such as yourself. This is just a misunderstanding I'm sure. I can see you have been with us since January 2020, and have about 92 orders with us. This certainly does not fit the profile of a fraudster, some heads are going to role here. We are so sorry for this lack of intelligence with respect to your current circumstances. Some heads are going to roll here!
Please get in touch Rita..
Have yourself a blessed holiday!
Jenny
Birch & Fog - prepare to be GHOSTED!
Birch & Fog has the WORST shipping\Customer Service I have had the displeasure to experience. After messing up 2 orders and literally taking well over a month to deliver on both occasions (after numerous call and emails), my 3rd order (what was I thinking) did not arrive at all. I started the 'where is my order' process after the order not arriving and this time they simply did not respond to emails. I had to escalate the issue through VISA to get my money back. In my dealing with their 'Customer Service' I was lied to about my order status numerous times..when I insisted my issue be escalated in their organization, I was told there is no escalation... unbelievable. In my digging I did find others that have left reviews of a similar experience. If you place an order, you are at risk of late delivery or none at all..and no way to contact other than emails that don't get answered...STAY AWAY, there are better suppliers.
***UPDATE***
Based on your below 'sincere' request to reach out, I did. December 10 through your Customer Support channel, again directly to your email December 11 and again directly to your email December 17! GHOSTED AGAIN!! NO RESPONSE, NOTHING, ZERO!!!
Are you serious?? Have I not already wasted enough time on Birch & Fog? Why would you make such a ridiculous plea to just NOT RESPOND??
Go elsewhere people, be treated with respect, no one deserves this..at least they aren't holding my money this time, forcing me to engage VISA to pursue them.
Beware of Birch and Fog, there are obviously issues all the way up the line.
19 oktober 2025
Review zonder uitnodiging
Antwoord van BIRCH+FOG
Hello!
Consider this issue escalated!! You did not leave any information by which I can identify your journey through our systems, and hold those responsible accountable. Please DM me here so I can resolve this for you. As per the previous 1 star reviews, I can assure you the staff responsible have already been dealt with. The only thing thats left, is to make this right with you.
Our business model is built upon recurring support from people just like you! You are the reason we exist at all. I am very sorry for the issue you experienced, and unfortunatly, recently you are not alone.
Let me explain a couple of things that have been happening. We expaned our warehouse system to a new location to better serve, and have had hiccups with wrong items being sent due to staff training. In addition, you may have noticed, we changed our chat system, and there was a misconfiguration, where widget conversations were not corresponding with email replies, and gave many the "ghosted" impression. (we have since resolved that)
In addition, the constant cp strikes, put undue strain on the remaining couriers, who can and do mess up because of then extra volume, and in turn have at times ghosted us because of messing up orders such as yours. Send me your details, chargeback or not, you have a significant compensation awaiting your reply. These cirumstances not withstanding, you should have been escalated properly and politely to the highest levels upon request, and for that I am truely sorry for your negative experience with us. Anyone who has had any difficulty that customer support did not resolve, or any problems with customer support directly, simply ask for Jenny, and this results in immediate maximum escalation to the Solutions & HR department, well beyond the Customer Service team. Also jenny@birchandfog.com is my inbox if you need to reach out directly.
Bless you and your family in this holiday season, please excuse the late reply :)
This company has the best service and…
This company has the best service and product.
Period.
They do care about customers.
Fast response to email questions and delivery is fast.
I will continue to order from here.
Thank you, guys.
25 juli 2025
Review zonder uitnodiging
Top Notch Customer Service
I’ve bought from B+F a couple of times. Their prices are fair and provide exceptional customer service, AND it’s Canadian! 😁
The CSR’s (Annalise) communication was very professional and friendly from when my order shipped, to the minor hiccup w/ shipping info, to ensuring I received it. The messages I received were directly from her, not an automated email.
19 augustus 2025
Review zonder uitnodiging
Great quality
The products are great quality, easy to shop for and the delivery is super quick! Never been disappointed with my purchases
20 augustus 2025
Review zonder uitnodiging
Review for Birch and Fog
Your products I have tried are amazing and this is the best store I have ever ordered from. Customer service is exceptional and I’ve never had an issue with any of the products I’ve ordered from you. I will continue to order your products.
14 mei 2025
Review zonder uitnodiging
Product is great and with so much…
Product is great and with so much variety. Delivery is fast and the items are very well packaged and discreet. Website is friendly and inviting. Just a very good experience all the way around!
1 april 2025
Review zonder uitnodiging
Good Products, Good Deals, Fast Shipping.
Very fast shipping, no hassle with orders. Good Company.
22 juni 2025
Review zonder uitnodiging
B&F are my goto for CBD CBG and THC
B&F are my goto for CBD, CBG and THC
The selection and value are fantastic and the delivery is fast and safe.
As someone with chronic pain issues, I value B&F's products, accessibility and information.
22 juli 2025
Review zonder uitnodiging
Lots of great selection
Lots of great selection not available on OCS. Reasonable prices. Much stronger THC options than what is avaialble on OCS as well.
23 oktober 2024
Review zonder uitnodiging
Great experience
The products are reasonably priced and high quality. Searching on the site, and ordering are easy processes, no issues whatsoever.
17 maart 2025
Review zonder uitnodiging
Product Quality and prices GREAT!!!
Birch and Fog is great to deal with, easy website to navigate, variety of products is great!!! Prices are reasonable, love the frequent sales!! Love the Quality of products!! The CBD products and oil are fantastic!!!Also vegan options appealing!
27 mei 2025
Review zonder uitnodiging
Great
I got a sample pack of a bunch of things I’ve never tried before and I was so happy with everything I received. Shipping is always quick and I trust this brand!
1 april 2025
Review zonder uitnodiging
Happy customer here!
I have been dealing with Birch+Fog for a few years and what stands out most for me is the customer service. Immediate. Caring. Productive (aka gets it done!). The products are perfect for what I am looking for and the convenience of ordering and how quickly I get my orders is the best. Could not be happier.
1 mei 2025
Review zonder uitnodiging
Very satisfied
I've ordered several times, the items are always well packaged, discrete and good quality. I remember I once ordered during a heat wave and the items were packaged with little dry ice packets, so my gummies didn't melt.
24 november 2024
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.