I have been a Birchbox customer for many YEARS...over a decade! I have moved, changed addresses, had babies, and stuck with you throughout your issues. Today, I received another box with 3 items that... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
My experience with my years of membership with Birchbox, almost since its beginning, has been genuine. The products are carefully chosen with current trends in mind and with each box of sample size go... Toon meer
Bircbox is so much fun every month! It has introduced me to many, many brands and products I would never purchase full size without having tried first. I've been turned on to brands with products that... Toon meer
I would give 5 stars but Birchbox loses 1 star because the shipping takes forever and the tracking never updates right, so it's a guessing game on when I will see it in my mailbox. Also, this month, a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness products, organic-based products, and other cosmetics. This membership makes it easy to try out a new makeup trend, be introduced to a new skincare brand, or discover a new favorite product. With Birchbox Customization, our customers now have the exciting opportunity to hand-pick the exact samples they want to receive each month, including the size, and can even opt for a few full-sized products! Join Birchbox today to unlock a world of beauty exploration tailored just for you!
Contactgegevens
Verenigde Staten
- info@birchbox.com
- birchbox.com
3,5
Gemiddeld
1K reviews
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
For 16 years, I HAD birchbox. I just canceled.
I have been a Birchbox customer for many YEARS...over a decade! I have moved, changed addresses, had babies, and stuck with you throughout your issues. Today, I received another box with 3 items that I received at LEAST 5 times each. At this point, you are hopeless. No one cares what I put on my preferences, and No one is keeping track of what has been sent to your customers. Pathetic. I don't want any more of the same crap. I'm here to discover NEW beauty products...shame on you for telling us that you promote new products when I have been getting the same JUARA crap every month for years. Birchbox gives you maybe one new item and then the other 4 are filler that they have too many samples of. They save money and pretend like you are getting such fun new products. It's a scam now! Do not buy anything from Birchbox. Save your money and get Sephora samples on a regular purchase.
21 januari 2026
Review zonder uitnodiging
Antwoord van Birchbox
We’re so sorry to hear that your recent Beauty Box arrived with missing items. Based on your review, it appears there was a fulfillment error with your Monthly Beauty Box. We can confirm each monthly Beauty Box still includes at least 5 items, and while each box is carefully packed, occasional warehouse errors can unfortunately occur. Please know this is quite rare, and we sincerely apologize that your box did not arrive as it should have.
We take great pride in our fulfillment process and in delivering a great experience to our members. A member of our team has already reached out to you directly so we can quickly make this right.
If you ever experience an issue in the future, please don’t hesitate to reach out to us directly as we’re always happy to help. You can contact our support team anytime at info@birchbox.com, and we typically respond within just a few hours. We also offer a comprehensive Support Center at help.birchbox.com, including live chat (you’ll always be connected to a real person!) available Monday–Friday from 7 AM to 4 PM PST.
Thank you for all of your incredible support through the years, and we look forward to making things right for you.
where do i even start
where do i even start. im still chasing items from october and the last 3 boxes i had to chase to get them in the first place. boxes always sent well into the next month when they should have arrived earlier. items received that you received last month already. support telling you they will send replacements which never arrive. support are supposed to respond within 24 hours but its been 4 days. whole subscription was an absolute shambles.
29 september 2025
Review zonder uitnodiging
Antwoord van Birchbox
Thank you so much for taking the time to share your experience, although we’re truly sorry to hear you encountered any issues or delays. We completely understand how frustrating that can be.
I’m really glad to see you were able to connect with our support team to help get things resolved. While replacement orders can sometimes be delayed during active box fulfillment periods, we recognize that your delay wasn’t typical of the experience we aim to provide. I can confirm that our Head of Fulfillment followed up directly with our fulfillment center to address the issue.
As a token of our apology, I’m happy to see our team provided your entire recent Market order free of charge. We hope you loved the items included and that it brought a bit of brightness to your experience.
We’re so grateful you gave us the chance to make things right, and we truly value your feedback.
Horrendous
Horrendous. Restarted my subscription from a few years ago and well, I wished I hadn't bothered. First box, item missing. Customer service wanted proof via photo which tbh felt like a snub already but I did this. Promised delivery of item and two months later no item has ever arrived, even after several chases. Constantly told it will be dispatched shortly.
Second box, payment taken beginning of July, only dispatched after many chases on 1st August! Some July box! What a joke. This has turned up today, again with an item missing. This means the company is always a payment in hand for a box not yet issued and is not delivering all items as promised. My subscription is over. All customer service do it repeat how your items are due to be despatched whilst speaking to you in a provocative fashion. I am not reaching out I am telling you I am unhappy and you have made a mistake so try apologising and fixing the error. If you can't give me a refund.
2 augustus 2025
Review zonder uitnodiging
Customer Service Non Existent
I have a monthly subscription to Birchbox. Evri have been waiting on my last box for over a week. I contacted Birchbox to explain there has been no movement/update. I felt Birchbox response was dismissive advising there should be an update soon. The customer service is non existent, there is no empathy or willingness to rectify issues. As a direct result I have now cancelled my subscription.
13 mei 2025
Review zonder uitnodiging
Are Birchbox still in business
Are Birchbox still in business? I’ve messaged them three times as I have still not received my March box.
I have sent three messages to the online chat function and have had no reply and I have emailed twice but no reply to anything
Just wanted to update that Birchbox have been in touch and have sent the missing box out and apologised for the delay x
1 april 2025
Review zonder uitnodiging
Antwoord van Birchbox
Hi! We're sorry to hear you’ve had any trouble reaching our team. As we are caught up with emails, it sounds as though we may not have received your messages (or perhaps you are not receiving ours). We kindly ask you please be sure you are sending messages to info@birchbox.com. Additionally, our comprehensive support center at help.birchbox.com includes a live chat feature, where you can connect with a member of our team for instant answers from 7 AM to 4 PM PST, Monday to Friday. We hope to connect with you soon!
Waste of money
The monthly boxes are a true waste of money. There is a short window to “pick” your favorite items, every time I’ve tried, most of the better looking items were sold out so they make your box with the leftover junk. Most items are sample size items which are tiny and worthless and you could get for free. I absolutely regret signing up for the 3 month subscription- complete complete waste of money!! I didn’t get even one item that was worth anything- again, most are no-name brands and sample sizes that are useless type junk, that I just put in the garbage. Also, once you sign up, you cannot cancel with a refund- which is also complete BS.
19 maart 2025
Review zonder uitnodiging
Antwoord van Birchbox
Thank you for sharing your feedback. We’re truly sorry to hear that your recent Beauty Boxes didn’t meet your expectations. We couldn’t find a conversation with our team regarding your concerns, but we did reach out to you via email last week to see how we can help turn things around. We’d love to hear from you if you get a chance.
Just to clarify, each Beauty Box includes a mix of sample-sized, travel-sized, and even full-sized products. Our goal is to make it easy for you to try out new makeup trends, discover exciting brands, and find your next favorite product. Often times just one item in the box exceeds the value of the entire box! We also offer customization so you can select products and sizes based on your preferences.
For renewing members, customization is available from the 1st to the 5th of each month, providing five full days to customize, with email reminders sent to make sure you don’t miss it.
While we do not see any cancellation or refund request from you, as you did purchase your subscription with a gift card, the gift card itself would not be refundable, but again, we would love to see what we can do to best assist!
I have been receiving Birchbox for the…
I have been receiving Birchbox for the past 4 years. I love the products and being able to tailor each box to my wants and needs. They work with so many great brands. Last month I received a beautiful eyeshadow palet and a 30 day sample of the fragrance Sexual Noir. So many amazing skin car products, brushes and tools. I rate them 10 out of 10
24 februari 2025
Review zonder uitnodiging
Literally don’t think they could try…
Literally don’t think they could try and make the experience any more awful if they tried. From not shipping the full orders in the first place to then gaslighting the customer saying the order was fulfilled thank god the delivery company took photos when delivered otherwise they’d have just fobbed me off.
Response is pathetic and laughable AVOID at all costs you’ll just waste weeks of your time. I sent multiple photos of proof and still wasn’t resolved for weeks and you are acting like I did the chargeback and still got a product? No you recharged me last week hahaha I’d rather have just kept my money box wasn’t even worth it.
30 januari 2025
Review zonder uitnodiging
Antwoord van Birchbox
Thank you for sharing your feedback, and we’re truly sorry to hear about the issue with your shipment. To clarify, it looks as though you had purchased two subscriptions in December with a promotional code which provided a free Advent Calendar Box. A couple weeks after one of the shipments was delivered, we were notified that the December Beauty Box seemed to be missing, with only the Advent Calendar arriving in that shipment. We were happy to arrange a replacement, but we needed a few additional details to confirm which shipment was missing the item and requested a photo of the packing slip for internal reporting. We're sorry to hear that at any time you thought a replacement may not ship.
Due to the timing of the initial communication, the replacement request was handled the following Monday. However, we also noticed a chargeback had been initiated in the meantime. While typically we don’t arrange replacements after a chargeback, we decided to proceed and send the replacement December Beauty Box as a courtesy, even though the payment had been reversed.
We’re glad to see the replacement arrived, but we completely understand how frustrating it can be to experience any shipping issue, especially around the holidays. We take every measure to ensure such issues are rare, and we’ve already reported this incident to our head of fulfillment for review. We truly value your feedback
Birchbox is NOT the company they used to be
I give Birchbox 2 stars because I still like and/or use about 65-75% of the products they send, so I'm mostly "satisfied." However, I have recently received in my December box 2 samples that were unusable. One was the Jura body cream. It had a giant hole at the top and completely dried up the product. The other product was a lip pencil from Laritzy. Not only was the color NOT for my skin tone or to my liking, the minute I opened it up, the tip of the pencil fell out. I tried sharpening it, only to find the next bit of pencil fell out. It was an old dried up sample. It's not even available for purchase, so what is the point of providing a sample in my box, unless it's to give away old expiring samples that nobody wants. Which brings me to my next point, there is NO WAY to purchase anything on the website. How is this even a business? Suppose I like or even love a product I sample. I have no way of purchasing it through the Birchbox website. I have to purchase full size products through Birchbox's competitors, like Amazon and Sephora. On top of all of this, I don't even know how to communicate with Birchbox re: the fact that I got damaged and expired samples in my box. There's no "contact us" tab anywhere on the website. Seems like after they were bought out, the new owners have ZERO desire to run a beauty e-commerce brand and just want to unload a ton of inventory on people who are willing to still pay $16/month for it.
14 januari 2025
Antwoord van Birchbox
Hi Tina,
We’re so sorry to hear that your recent Beauty Box arrived with a damaged item. We take great pride in ensuring each Monthly Beauty Box arrives in excellent condition, so we’re truly sorry to hear there was any issue. We’ve already made sure to have a member of our team reach out to you directly so we can make sure to quickly make this situation right.
If you ever experience an issue with your box in the future, please don’t hesitate to reach out to us directly. Our support team is always here to assist, and you can contact us anytime at info@birchbox.com. We typically respond within just a few hours. Additionally, our comprehensive support center at help.birchbox.com includes a live chat feature, where you can connect with a real person for instant answers from 7 AM to 4 PM PST, Monday to Friday.
Regarding the sale of full size items on our site, I want to be sure to share that we’ve recently launched the Members Market, which allows customers to purchase full-size items—often ones featured in recent boxes—at exclusive prices only available to Birchbox members. It’s a great way to grab your favorites at a discount!
Thank you for being a valued Birchbox member, and we look forward to making things right for you.
If I could give 0 stars I would
If I could give 0 stars I would. Placed an order for Christmas - no acknowledgement of order, money taken, no delivery and no response when tried to contact.
24 december 2024
Review zonder uitnodiging
Antwoord van Birchbox
We are sorry to hear of any issue. To clarify, the first box in new subscription purchases, as well as orders from our Members Market, typically ship within 2-5 business days.
We did try to look into your order, but unfortunately, we couldn't locate a recent purchase under the information linked to your review. We’ve also attempted to contact you for more details, and we’d be happy to assist further once we hear back from you.
Poor customer service
I received my 1st subscription box and the quality of the products were terrible (looked old). Therefore, I cancelled my membership. Well, I thought I did. Apparently, they will process your order on the 1st of every month so even though I got a confirmation of cancellation, they placed ONE MORE ORDER! And I didn't know until it shipped and they don't accept returns. Their chat person (Jason) kept giving me a note about how they respect my feedback, but were actually unwilling to do anything about it. I told them I would return the box unopened at my expense - nada. Then I told them to delete my account, credit card number, everything. I wanted an email confirmation and they said I would get it in 5-10 days. Pretty poor customer service overall.
26 november 2024
Review zonder uitnodiging
Antwoord van Birchbox
While we are sorry to hear of any issue, we are very happy to see you were able to get a hold of our support team to successfully resolve the situation to your satisfaction.
We should also be sure to note that if any item is ever received in less-than-perfect condition, please don’t hesitate to contact our support team right away. We take great pride in our curated boxes and always want to ensure they arrive in top-notch condition.
Regarding cancellations, to help clarify, as noted at checkout and in the account, when you cancel a membership plan, it will prevent any future subscription renewals from processing. However, it does not trigger a refund for a box that has already been paid for and processed. Many of our customers choose to cancel after a recent purchase to avoid further renewals while still receiving the box they’ve already paid for. If a customer forgets to cancel before the renewal date, we’ll always be happy to look into making an exception for a retroactive refund, as long as the monthly beauty box hasn’t entered the fulfillment process yet. To request this, we ask the customer to please reach out to our support team or chat with us right away, and we’ll do our best to help!
We’re so glad that our team was able to make an exception for you, and we hope you’ll consider giving us another try in the future!
Unable to customize/poor communication
I canceled my subscription but still have several boxes to receive because I prepaid for a year. Birchbox has apparently written me off because I no longer receive any emails and now I'm having difficulty with Birchbox allowing me to customize my remaining orders. As of today, Birchbox is not letting me customize my November beauty box. I'm still waiting for their customer service to reply to my emails. I'm unlikely to resubscribe - there are better subscriptions out there.
11/14/24 I'm updating my review based upon Birchbox's response. I still do not receive any emails from Birchbox and haven't in two months or so. I did not receive emails on either 11/5/24 or 11/10/24. I told customer service that I'm not receiving emails anymore. I was told that matter was going to be looked into but I still don't receive the emails. The 11/2/24 contact from Birchbox did not solve the problem but I did finally hear back from Birchbox on 11/3/24 with a link to customize. Now we'll see if I get what I'm supposed to get.
1 november 2024
Review zonder uitnodiging
Antwoord van Birchbox
We’re really sorry to hear about any frustrations with your recent customization experience. We see our support team was able to reply to your email within a few hours, and provided you with an alternative form to customize your November Box straight away.
To provide a bit more context, to make things easier and more streamlined, we fully integrated customization into our website this month. As this was the first month for this new feature, we did experience a small delay in opening the customization window on the 1st. Instead, customization opened on November 4th and remained open through November 10th, giving everyone plenty of time to make their selections. Once customization opened, you were emailed a notice on November 5th, with a final reminder email sent on November 10th.
We’re happy to confirm that the customization feature is now running smoothly, and moving forward, the customization window will be open from the 1st to the 5th of each month. As always, we’ll be sure to keep you informed about your customization window via email. The delay in opening on the 1st is why you received your customization email a few days later than usual this month.
We truly hope we can win you back this year and that you absolutely love love your November Box, filled with all the products to keep you glowing through the holiday season ✨
PROBLEM WITH WEBSITE
I am modifying my review. The website seems problematic when you try to manage two subscriptions from the same device, so I am canceling one of them.
3 oktober 2024
Review zonder uitnodiging
Antwoord van Birchbox
We’re really sorry to hear about your experience as we absolutely understand how frustrating running into any account issue can be, but we’re glad our support team was able to assist you in the end! Just to clarify, our team usually replies to all emails within a few hours during normal business hours. You can also reach us right away through our live chat feature on our support page, available Monday to Friday from 7 AM to 4 PM PST.
We see you wrote in overnight on Friday, and we are happy to see our support team followed up later that morning. We are also thrilled to hear you will be keeping one of your subscriptions in place. If you have any more questions or need further assistance, just let us know! We truly hope you love your October Box curation with products to add a touch of autumn magic to every glance🍂✨
The August Box was soooo great
The August Box was soooo great! All the products were huge and felt very luxe. Things are turning around!!
15 augustus 2024
Review zonder uitnodiging
Amazing
Amazing! Love the selection of products and how you can easily customize every box.
1 augustus 2024
Fun Monthly Treat!
Birchbox is a fun treat that I love getting each month. I'm impressed with the variety and number of products I'm able to choose from each month and have been seeing more full size options available which excites me!
5 augustus 2024
Customer service A+, the rest is an F
Customer service is stellar, everything else has pretty much been a disappointment. It was nearly impossible to find anything on the website that was in stock or actually available, the shipping is hard to track and takes ages, and when I finally got my order one of the two items wasn't what I had ordered. Customer service was very prompt and said they'd send me the correct product, only to find out later that they don't actually have the product I ordered at all and never did. Even customer service wasn't aware of that. I was ready to discontinue my several year membership after months of a disappointing subscription and this experience didn't change my mind.
18 maart 2024
Antwoord van Birchbox
We’re really sorry to hear about your experience, but we’re glad our support team was able to assist you. It seems there was an unfortunate fulfillment error—though these are rare, they do occasionally happen. The warehouse accidentally sent you the sample size of the full-size item you ordered, and unfortunately, the item sold out before we could arrange a replacement.
We’re happy to see that a full refund and a future discount were processed for you. We genuinely apologize for the inconvenience and for this experience, which is not reflective of our usual Birchbox standards. We appreciate your feedback and hope you might consider giving us another chance in the future.
5+++++ Star Review!
I love looking forward to new beauty products each month and it's really nice to see a full size item in at times!!! Plus the customer service is AMAZING!!!
17 juli 2024
Antwoord van Birchbox
We’re absolutely thrilled to hear that you’re enjoying your membership! Your incredibly kind feedback means the world to us and we can't thank you enough for taking the time to share your thoughts! 🌟
Love this subscription
Love this subscription - I get to try new things and always love being able to customize for my needs/preferences.
17 juli 2024
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.