Birmingham Bank Reviews 50

Frances is the star of this review.
Professional , polite and shows great humanity when dealing with people who have unexpected difficulties.
Cannot express how much he helped.i can only put this down to a Bank that treats people as humans and not as difficult objects that upset the way Banks operate..

Only bank I've experienced that asked me to provide "valid ID and proof of address" - to be sent by email. What made matters worse was they didn't tell me what they wanted as proof of ID.
Turned out to be passport, driver’s license (their spelling, not mine - last time I looked, Birmingham was in the UK), or national identity card, none of which I've ever been asked for before, and, in any case, wouldn't send through unsecured email.

Edit 25/09
I've contacted Birmingham, but I'm still waiting for a response.

I wanted to open a savings account. The website was easy to navigate and the interest rate was excellent.

Very easy to open and operate our fixed rate account.

so easy and simple to open up the account compared to all others

Didn't have to wait too long & my problem of not being to log on wad quickly & easily fixed

Very easy set up and good rates

Thanks

Great, all good

Easy to use on site to set up an account. Quick to confirm money had been received and invested

Very easy procedure to open an account

It was so easy to set up my account and pay in and obtain a good rate of interest.

Straight forward, no messing about
I’m 81 years old so anyone can easily fill out the application form
Dee S

Terrible experience trying to open a fixed rate account.
Having now read the reviews it seems I had a lucky escape.
There are much better online banks with better rates and much better customers services.
I will never deal with these people again.

My experience of opening and transferring funds to a competitive 2 year fixed rate account with Birmingham Bank was very impressive!
I transferred £1 to authenticate the account before transferring a larger amount.
The opening was quick and slick as was every other stage which was completed in quick time and confirmed by a reassuring email.
Well done to Birmingham Bank for providing an outstanding customer service experience!
Please make sure that you also provide this high level of service when you are experiencing large volumes of business.
Many thanks to all at Birmingham Bank for this outstanding positive experience!

I just opened a 5 yr fixed rate account with them and funded the account. Everything was simple and funds showed up in the account within seconds of the transfer.

The only complaint is I use a password manager so I can have complicated and unique passwords. Bham bank's website doesn't allow pasting in of passwords when logging in. This encourages using weak passwords.

I accidentally deposited funds to an account for which the deposit window has closed and received an email saying it had been sent back to my linked account but the funds have not been returned several hours later.

I opened my first account with Birmingham Bank in June 2024. They were not online then but the ladies on the telephone were very efficient and helpful. This week I opened a new account with them and Jody the lady who helped me went way beyond helpful to enable me to open the account I wanted. I think they are an excellent bank and I will be using them again. I thoroughly recommend them. Hilary

First time logging into account with the password that I had written down, 3 attempts later I'm blocked for 24hours! Can't understand that when I opened the account two days ago.