Useful website with information. Quick response back when I registered for an account. Just having some problems with logging into my online banking. Which was dealt with very quickly by sending me a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
You answered the questions about annual interest earned. However, you are the slowest of about 8 organisations I use, And the descriptors of the accounts were omitted plus their start and end dates -... Toon meer
Bedrijf heeft geantwoord
So efficient I had tried to set up an easy access account with our existing current account bank - Virgin - we had been with them since the 1980s (originally as Clydesdale)! 3 months later and... Toon meer
Bedrijf heeft geantwoord
I did not have to wait days for a response to my question in fact it was minutes and I had a clear answer. Quite exceptional for a bank to be so responsive nowadays . Usually banks bury their telepho... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.
FSCS Protected
UTB customers are protected by the Financial Services Compensation Scheme.
And because we don’t share a banking licence with any other bank, you’ll get the full benefit of the protection up to the scheme’s limits wherever you have other savings put aside.
Contactgegevens
One Ropemaker Street, EC2Y 9AW, London, Verenigd Koninkrijk
- 0800 083 2228
- customerexperience@utbank.co.uk
- utbank.co.uk
4,7
Uitstekend
4K reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A prompt informative response.
15 mei 2026
Always find online banking with United…
Always find online banking with United Trust, easy, clear and straightforward.
15 mei 2026
Why can you not access your annual…
Why can you not access your annual certificate of interest directly from the website?
14 mei 2026
Antwoord van United Trust Bank
Mr Ross, we really appreciate your review. We are hoping in future that we will have an online document system that allows you to access your documents directly from your online banking. we will keep our customers posted on updates as and when they happen. Thanks Alex
Being asked for a response before UTB…
Being asked for a response before UTB had responded to my enquiry.
I requested a removal of a signor, it would have been nice is I had been told that the request was actioned.
14 mei 2026
Antwoord van United Trust Bank
Thank you Mr McLean for your review, I’ve taken a look at the correspondence between yourself and my colleague, and I understand that we asked you to complete a change of details form to update the signatories on the account.
I’m sorry if this wasn’t clearly communicated, and that you were invited to review our service before your query had been fully completed. Thanks Alex
Antwoord van United Trust Bank
Mr Lock thank you so much for your review, it is always great to see customers appreciating our service. Thanks Alex
Useful website with information customer service.
Useful website with information. Quick response back when I registered for an account. Just having some problems with logging into my online banking. Which was dealt with very quickly by sending me a text to contact the bank between working hours. I need to follow up on that advice.
16 mei 2026
Antwoord van United Trust Bank
Nandita we thank you for leaving a review. it is great to see you thought our website was useful. i hope you were able to contact us about your online banking when convenient to yourself. Thanks Alex
The staff were extremely helpful in…
The staff were extremely helpful in helping me to submit the relevant information on line.
15 mei 2026
Antwoord van United Trust Bank
Thank you so much for your review Olive, it is great to see our staff were able to help you. Thanks Alex
Our experience with United Trust Bank…
Our experience with United Trust Bank has been extremely disappointing and frustrating from start to finish.
The handling of our mortgage application felt completely unfair and highly unprofessional. Despite providing extensive documentation, proof of funds, solicitor checks, and having the gifted deposit already transferred into a UK bank account, the application was ultimately declined due to the origin of the funds being from Turkey.
What makes the situation even more unacceptable is that the bank still proceeded with arranging and sending a surveyor for the property valuation before communicating the decline. This resulted in unnecessary delays, wasted time, false expectations, and additional stress throughout the process.
At no stage did it feel like there was transparency or consistency in the underwriting approach. If the source of funds was always going to be an issue regardless of evidence provided, this should have been identified much earlier instead of allowing the case to progress to valuation stage.
The overall experience has left us feeling extremely frustrated, disappointed, and unfairly judged based solely on the country the funds originated from, despite everything being fully traceable and compliant.
Unfortunately, this has been one of the most stressful and negative mortgage experiences we have ever encountered.
15 mei 2026
Review zonder uitnodiging
Antwoord van United Trust Bank
Hi Serhat,
Thank you for getting in touch, and I’m sorry to hear about your frustrations with your mortgage experience.
I really appreciate you taking the time to share your feedback, and I’ve taken this on board. If you’d like to discuss this further, it may be helpful to reach out to your broker, or alternatively you can email us directly at customerexperience@utbank.co.uk with any additional details about your experience.
We’d be happy to look into this further for you.
Kind regards,
Alex
You mainly answered the questions about annual…
You answered the questions about annual interest earned. However, you are the slowest of about 8 organisations I use, And the descriptors of the accounts were omitted plus their start and end dates - would have been very useful
14 mei 2026
Antwoord van United Trust Bank
Thanks Mikes for your review, I’ve taken your feedback on board regarding the time taken to produce Annual Interest Statements, as well as the additional descriptors and dates you mentioned.
I will share this with the relevant teams to support any future improvements. Thanks Alex
Antwoord van United Trust Bank
Thank you so much for your 5 star review. Thanks Alex
It was so easy to transfer money from…
It was so easy to transfer money from one account into a newly opened isa
11 mei 2026
Antwoord van United Trust Bank
Jenny we really appreciate you reaching out in regards to your experience. It is great to see the transfer was so easy. Thanks Alex
Extremely difficult to set up a new…
Extremely difficult to set up a new investment account on-line. I ended up telephoning to get a result. Please make the setting up of a new account easier. United Trust keep sending me phantom messages, unwanted and time wasting. please stop.
14 mei 2026
Antwoord van United Trust Bank
Mr Brooks I’m sorry to hear that you experienced issues with the account you set up online. I have reviewed the correspondence between yourself and my colleagues, and I’ve recorded this as feedback to support potential improvements going forward.
We aim to ensure that the account opening process is as smooth and straightforward as possible for all our customers.
Thank you,
Alex
Your efficiency.
13 mei 2026
Antwoord van United Trust Bank
Thank you Val for your review it is great to see you liked our service. Thanks Alex
Antwoord van United Trust Bank
Thank you so much for your 5 star review. Thanks Alex
Antwoord van United Trust Bank
Simran we really appreciate your review, great to see you like our service. Thanks Alex
No one replies to your emails!
No one replies to your emails!
Sent several emails and received no reply!
Only received a reply from the company after leaving this review!
Now been advised the below not sure why it can take up to 20 days!
We can confirm that we began working your account for closure on 5 May 2026.
Please be advised that we have a maximum of 20 working days to full work your account for closure and to action a refund to yourself if one is applicable to be returned.
11 mei 2026
Review zonder uitnodiging
Antwoord van United Trust Bank
Tim thank you for updating your Trustpilot review. Thank you for updating your Trustpilot review, and I’m sorry to hear about your frustration. Please accept my apologies for the delay in responding to your emails. We did request some additional information from you to help us investigate the matter further, but you can also contact us directly at customerexperience@utbank.co.uk, and we’ll be happy to assist. Thanks Alex
Prompt response
Following a phone call and further emails I am very pleased that my problem has been resolved and I would like to thank all the team at UTB for their assistance
13 mei 2026
Antwoord van United Trust Bank
Mr Beale it was good to catch up with you today regarding your query. I am glad we managed to get to the bottom of the situation with some quick investigation. I hope the actions today have resolved the matter and restores some faith in the service UTB delivers. Thanks Alex
Excellent customer services
Excellent customer services. I spoke to two advisors, getting through to a human contact was easy and fast. My queries were answered and actioned immediately. I would highly recommend.
12 mei 2026
Antwoord van United Trust Bank
Mrs Fox we really appreciate you leaving a review, it is great to see you were impressed with our customer service. it is great to see your queries were answered and actioned immediately. Thanks Alex
I always manage to speak to a 'real'…
I always manage to speak to a 'real' person when I ring and that is really important I think and they are always helpful and polite, a joy to deal with, plus good interest rates on savings accounts
12 mei 2026
Antwoord van United Trust Bank
Thank you Mrs Appleby for your review, it is always nice to hear when customer are impressed with our service. I am also glad to see you are happy with your interest rates on your savings accounts. Thanks Alex
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