Useful website with information. Quick response back when I registered for an account. Just having some problems with logging into my online banking. Which was dealt with very quickly by sending me a... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
You answered the questions about annual interest earned. However, you are the slowest of about 8 organisations I use, And the descriptors of the accounts were omitted plus their start and end dates -... Toon meer
Bedrijf heeft geantwoord
So efficient I had tried to set up an easy access account with our existing current account bank - Virgin - we had been with them since the 1980s (originally as Clydesdale)! 3 months later and... Toon meer
Bedrijf heeft geantwoord
I did not have to wait days for a response to my question in fact it was minutes and I had a clear answer. Quite exceptional for a bank to be so responsive nowadays . Usually banks bury their telepho... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.
FSCS Protected
UTB customers are protected by the Financial Services Compensation Scheme.
And because we don’t share a banking licence with any other bank, you’ll get the full benefit of the protection up to the scheme’s limits wherever you have other savings put aside.
Contactgegevens
One Ropemaker Street, EC2Y 9AW, London, Verenigd Koninkrijk
- 0800 083 2228
- customerexperience@utbank.co.uk
- utbank.co.uk
4,7
Uitstekend
4K reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy to ask a question, poor response caused issues
It was easy for me to ask a question about the status of the second signatory on the account, however having been told all was well and she just needed to register, it appears information was not transcribed correctly which prevented her from actually registering.A bit of unnecessary toing and froing before. It was sorted. Hassle like this is not appreciated!
8 mei 2026
Antwoord van United Trust Bank
Mr Watson I'm sorry to hear about the initial registration for online banking. Looking now I can see this was resolved by updating some information our side. It is great to see this is now sorted. Thanks Alex
Antwoord van United Trust Bank
Thank you for taking the time to leave your comments, it is great to see you were so impressed with our service. Thanks Alex
I was kept well informed with regards…
I was kept well informed with regards to my account with United Trust and would certainly recommend them.
8 mei 2026
Antwoord van United Trust Bank
Alistair we really appreciate you leaving a review, it is great to see you were kept informed regarding your account with us.
Thanks Alex
Antwoord van United Trust Bank
Chris it is lovely to hear you are so pleased with your experience so far. Thanks Alex
Hi Utb I asked a question and I got…
Hi Utb I asked a question and I got all the help I needed, I am very happy thankyou..
8 mei 2026
Antwoord van United Trust Bank
Mr Burke i am glad to hear that your question was answered and you were happy with the answer. Thanks Alex
Easy to set up and straightforward
Easy to set up and straightforward to fill all the details in. The account was arranged by the following day. Good and essential for security to have a nominated bank account.
6 mei 2026
Antwoord van United Trust Bank
It's great to hear that set up was so easy and straight forward when completing an application with us. Thanks Alex
Staff on phone were helpful
7 mei 2026
Antwoord van United Trust Bank
Claire thank you for your review, we love to hear our staff were helpful when called upon. Thanks Alex
Antwoord van United Trust Bank
Thank you so much for your 5 star review Rex. Thanks Alex
Fast and clear response from United Trust Bank
I did not have to wait days for a response to my question in fact it was minutes and I had a clear answer. Quite exceptional for a bank to be so responsive nowadays .
Usually banks bury their telephone number in a maze of faqs and, when you do ring them you get the pathetic’we are experiencing…..’message.fast and cl
7 mei 2026
Antwoord van United Trust Bank
We really appreciate you taking time to leave a review. It is fantastic to hear your questions were answered swiftly. we are also glad you like our fast service. Thanks Alex
Service is great
Service is great, interest rates great - withdrawals are within a coupe of hours.
7 mei 2026
Antwoord van United Trust Bank
Fred it is great to see you like our service and rates, we appreciate your comments. Thanks Alex
Antwoord van United Trust Bank
Thank you Miss Shah for your review, it is great to see you were able to amend your contact details at your own convenience. Thanks Alex
Speed of response
6 mei 2026
Antwoord van United Trust Bank
Thank you Chris for your review, it is great to see you were impressed with our speed of response. Thanks Alex
Antwoord van United Trust Bank
Thank you Mohan, I'm glad you found our advisors helpful and friendly. Gina
Everything went well 👍🙂
1 mei 2026
Antwoord van United Trust Bank
Thanks for the 5 star review Ben, so pleased to hear that everything went well. Gina
Opening accounts was straight forward…
Opening accounts was straight forward and worked as it was said it would. Online banking works well.
27 april 2026
Antwoord van United Trust Bank
Thank you for your lovely review, I'm pleased to heat that everything was straightforward and our online banking works well. Gina
Guidance by a real person who i spoke…
Guidance by a real person who i spoke to before opening an account
28 april 2026
Antwoord van United Trust Bank
Thank you for the 5 star review review Richard, Gina
I was having a problem setting my…
I was having a problem setting my maturity instructions on line so I rang your number and the lady on the other end set it up for me and was most helpful
1 mei 2026
Antwoord van United Trust Bank
Thank you for the 5 star review Laraine and I'm glad to hear the lady you spoke to was most helpful. Gina
Requested Tax certificate sent prompty
28 april 2026
Antwoord van United Trust Bank
I'm pleased to hear that your tax certificate was sent promptly, Thanks Gina
Antwoord van United Trust Bank
Thanks for the 5 star Review! Gina
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.