Used to be a lot better rewards. Has changed again not for the better .. knew what you were getting and build up of rewards. In last week the app has frozen every day .. seems to be not as reliable as... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I like to be able to log our (myself and Buddy) walks and have a comparison of similar breeds. I enjoy taking part in the quizzes and test my knowledge as well as learning new facts. Biscuit support... Toon meer
Bedrijf heeft geantwoord
Big changes have ruined this app This used to be a great app for earning biscuits (rewards) that you could exchange for vouchers as an incentive to walk your dog. Since the changes made on 1st... Toon meer
Bedrijf heeft geantwoord
Absolutely great app. I use it everyday with both of our dogs. Would recommend to everyone. Follows our everyday walks, with different advice. Plus the great opportunity to earn biscuits to cash in fo... Toon meer
Bedrijfsgegevens
Over Biscuit Pet Care
Geschreven door het bedrijf
Biscuit is the pet care app that rewards you for helping your dog thrive.
Track your walks, build your Care Score, complete Quests, enter exciting competitions and earn Biscuits, as you make every step count. Unlock Treat Mode to enjoy everyday perks like tastecard dining out, Coffee Club and double competition entries.
From healthier routines to little rewards along the way, Biscuit helps you care for your dog with confidence while making every walk a little more rewarding.
Download the Biscuit app
Contactgegevens
Cromwell Road, SW7 4AF, London, Verenigd Koninkrijk
- support@biscuitpetcare.com
- biscuitpetcare.com
3,5
Gemiddeld
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Had an issue with the app
Had an issue with the app, the team at Biscuit went over and above to sort it out, first class service.
4 juni 2026
Review zonder uitnodiging
Antwoord van Biscuit Pet Care
Hi Ian, thanks so much for this. We're chuffed the team could get things sorted and turn a wobble into a win. Going over and above is exactly what we aim for, so it means a lot to hear it landed that way. If you ever need a hand again, we're only an email away at support@biscuitpetcare.com. Happy walks, The Biscuit Team
Great to earn whilst walking your dog.
Great to earn whilst walking your dog.
Thank you so much for the free coffees at Costa...
1 juni 2026
Antwoord van Biscuit Pet Care
Hi Alison, free coffees on your walks? That's the dream. We love that Biscuit's turning your everyday strolls into little Costa treats, and there's plenty more where that came from. Thanks so much for the lovely words, and keep those steps (and your pup) happy. Anything you ever need, we're at support@biscuitpetcare.com. Happy walks, The Biscuit Team
Great rewards
14 mei 2026
Antwoord van Biscuit Pet Care
Hi Alun, short and sweet, just like a good treat. We're thrilled you're loving the rewards. Keep walking, keep earning, and if you ever need us we're at support@biscuitpetcare.com. Happy walks, The Biscuit Team
Have been with biscuit from the…
Have been with biscuit from the beginning. It makes so much sense to get freebies for walking your dog when you would do it anyway. We like to use our points at miller and carter and always reward our dog with some steak.
I have recommended this to several friends who have all joined and are happy.
14 mei 2026
Antwoord van Biscuit Pet Care
Hi Dawn, what a brilliant review, thank you. Having you with us right from the beginning means the world, and we love that your dog gets a steak at Miller & Carter for all those walks. That's rewards done right. A huge thank you too for spreading the word to your friends, it's walkers like you who make Biscuit what it is. If you ever need anything, we're at support@biscuitpetcare.com. Happy walks, The Biscuit Team
Changed payments
Was really happy but they have changed payment to monthly i liked annually not sure i will stay
12 mei 2026
Antwoord van Biscuit Pet Care
Hi,
Thanks for your feedback, and we completely understand why that change might feel frustrating. We know annual plans can feel simpler and easier to manage, especially if that’s what you originally signed up for.
We’re always reviewing how we offer subscriptions and pricing so we can keep improving Biscuit and adding more value for dog owners. We really appreciate you being part of the journey so far, and we’d genuinely hate to see you go.
If there’s anything specific that’s made the change difficult for you, please drop us a message at support@biscuitpetcare.com. We’re always listening to feedback and sharing it with the team. 🐾
I get rewarded for walking my dogs
2 mei 2026
Antwoord van Biscuit Pet Care
Hi Lyn, that's what it's all about, getting rewarded for the walks you'd be doing anyway. Thanks for taking the time to leave a review, it really does mean a lot. Keep enjoying those walkies, and we're always here at support@biscuitpetcare.com if you need us. Happy walks, The Biscuit Team
Absolutely great app
Absolutely great app. I use it everyday with both of our dogs. Would recommend to everyone. Follows our everyday walks, with different advice. Plus the great opportunity to earn biscuits to cash in for vouchers. Definitely would never do without it.
5 mei 2026
What have you done to this app
Gave it 2 because when it works, its quite good.
The trouble is, it hardly works.
I have uninstalled and reinstalled so many times because I can't end a walk, or it doesn't record any distance.
I probably lose 3 or 4 days of walks every week.
You send an email and you get a standard response asking you to record this, do this, stop that.
It takes hours each go and still doesn't work.
I bet I lose 100 biscuits a week at the moment.
Quick to take my £3.99 a month though. Not any more. Simply not worth it l.
Was brilliant when it came out.
3 mei 2026
Review zonder uitnodiging
Antwoord van Biscuit Pet Care
Hi Peter,
Thanks for taking the time to share this, we’re really sorry to hear how frustrating the app has been for you lately.
It’s especially disappointing to hear that your walks aren’t recording properly and that you’ve been losing progress, we know how important it is that every walk counts. From what you’ve described, this sounds like a tracking or saving issue that we’d really like to investigate properly.
We’ve reached out to you directly to gather a few more details so our team can dig into what’s going wrong and get this resolved. If you’re happy to share a couple of recent examples of failed walks, we’ll take it from there and do our best to turn this around for you.
We completely understand your concerns around value, especially if the app isn’t working as it should, and we want to make this right.
Please do drop us a message at support@biscuitpetcare.com if you haven’t already, and we’ll prioritise this for you.
Thanks again for your feedback, it really helps us improve.
The Biscuit Team 🐾
Wonderful idea to be rewarded for…
Wonderful idea to be rewarded for walking your dog. Great to see the walks completed.
14 april 2026
Since upgrade it is not recprding my…
Since upgrade it is not recprding my distance most of the time. Really annoying because it worked great previously.
16 april 2026
Review zonder uitnodiging
Antwoord van Biscuit Pet Care
Hi Jeanette,
Thanks for your feedback, and we’re really sorry to hear this has been happening, especially if things were working well before the update.
That definitely doesn’t sound right. Walk tracking, including distance, should be recording consistently, so we understand how frustrating it is when it doesn’t, particularly when it affects your progress and rewards. 
We’ve recently made some improvements to how walks are processed in the background, which helps performance overall, but it can sometimes lead to issues like this for certain users. We’d really like to take a closer look at what’s going on in your case.
If you’re happy to, please drop us a quick message at support@biscuitpetcare.com with a bit more detail (device type, app version, and when it tends to happen). That’ll help us get this sorted for you as quickly as possible.
We appreciate you flagging this, it really helps us improve, and we’re on it.
The Biscuit Team 🐾
Antwoord van Biscuit Pet Care
Hi Nicola,
Thanks for taking the time to share this, and we’re really sorry it’s been a bit hit and miss.
It sounds like your walks are either slow to update or not recording properly while you’re out, which we know can take the fun out of it. Walk tracking should feel smooth and reliable, so this isn’t the experience we want for you.
We’ve recently made some behind-the-scenes improvements to how walks are processed, which means updates can occasionally take a little longer to come through while everything syncs up. That said, it definitely shouldn’t feel inconsistent.
If you can, please drop us a message at support@biscuitpetcare.com with a bit more detail about when this happens. For example, if it’s in low signal areas or happens on every walk. That’ll help us pinpoint what’s going on and get things running as they should.
Thanks again for flagging it. We’re on it.
The Biscuit Team 🐾
It’s a great app making sure my dog…
It’s a great app making sure my dog gets his exercise and is fun.
2 april 2026
Love this app
Love this app. Perfect for anyone who has a dog. So much fun for doing what we do naturally
23 februari 2026
I absolutely love biscuit
I absolutely love biscuit! I have always been the sort of person who walks my dogs regularly and make sure that their breed needs are met, they have daily enrichment as well as enriching Walks, weals do some dog sports such as , scent work, tracking and even Agility however Biscuit always keeps me mindful of exactly how much exercise every day my dogs do and I get rewarded for doing it! It’s a win win for me and for them and I’m really delighted, thank you very much. We look forward to more walks and rewards in the year ahead!
12 maart 2026
This is a good little app
This is a good little app, when the GPS works. Regularly have issues with it not recording the distance correctly or at all. Good choice of rewards.
24 februari 2026
Review zonder uitnodiging
Antwoord van Biscuit Pet Care
Hi Kelc,
Thanks so much for your feedback, we’re really glad to hear you’re enjoying the app and making the most of the rewards.
We’re sorry to hear about the issues with GPS and distance tracking, though. We know how frustrating it is when a walk doesn’t record properly or misses the mark. That’s not the experience we’re aiming for.
We’re actively working on improving walk tracking to make it more reliable and consistent, so every step you take counts the way it should. Your feedback really helps us focus on what needs fixing.
If the issue keeps popping up, feel free to drop us a message at support@biscuitpetcare.com, and we’ll be happy to take a closer look for you.
Thanks again for being part of the Biscuit journey
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