We are into our 3rd year with the trackers. I have 2 dachshunds that like to chase rabbits, so on numerous occasions, usually daily the trackers are put to use. I would be absolutely lost without... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
AVOID if you live in the countryside! Bought in November for a farmdog who is partial for going missing - we are in a rural area with what is supposed to be good reception - always 5g on phones -... Toon meer
Bedrijf heeft geantwoord
I take my dog Jenny out on a walking trail every day, for an hour plus. One of the other groups are constantly handing out treats, and if Jenny, the former street dog, gets their scent, she is gone... Toon meer
Bedrijf heeft geantwoord
I chose PitPat because of great reviews and a one off payment. It’s been great to see how much fun my pup has been having- I love achieving her goal every day but the reality is that can now feel reas... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over PitPat
Geschreven door het bedrijf
PitPat is a pet wellness company that creates products and services to support and inspire pet parents to keep their dogs, happy, healthy and safe.
PitPat began because we recognised that our relationship with dogs has changed.
The traditional animal-owner relationship does not apply.
Dogs are no longer possessions but a member of the family and we’re no longer owners but pet parents.
Naturally, we want to keep them happy, healthy and safe by giving them the best care possible. But with so much to consider and so much conflicting and contradictory advice, pet parents are overwhelmed.
That’s where PitPat comes in. We take away the guesswork and give pet parents the confidence to know they’re doing the right thing for their dog.
Our connected world means we’re there for pet parents through every step of their dog’s life.
We're removing the guesswork with propositions that inform, inspire and support pet parents to make better, more individual choices, that improve the lives of not only their pets but all pets.
- Reliable GPS tracking with no subscription
- Food that’s good for you, good for your dog and good for the planet
- Uncomplicated Insurance that rewards healthy dogs
- Affordable activity monitoring to keep your dog healthy
So don’t worry pet parents, we got you!
What's the bigger picture?
Well, one day, we see a future where having a little device on your dog’s collar that helps you look after them better will be the norm.
We see a world where pet care is active not passive, proactive not reactive and individual not general.
Need more convincing?
The population-level insights we’re gathering from the hundreds of thousands of dogs that have already joined us are going to completely revolutionise pet care. So having a PitPat doesn’t just benefit your dog but all dogs!
42-day FREE returns
42-day FREE returns
We mean it. Put PitPat to the test.
If you’re not happy with your purchase for any reason, we’ll give you all your money back, including return shipping!
And we'll make it easy too. Just fill out a simple form on our website or talk to our super-friendly, UK based customer support team and we'll get it sorted for you in no time.
Contactgegevens
5 Brooklands Avenue, CB2 8BB, Cambridge, Verenigd Koninkrijk
- 01223 967 305
- Help@pitpat.com
- pitpat.com
4,4
Uitstekend
4K reviews
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Battery life is very poor
Battery life is very poor. I have to charge daily and it takes forever to charge.
I tried to amend the activity level, when the tracker died from poor battery, but it didn't work.
The tracker takes an age to lock on when wanting to actually track. The reason I bought it was to locate my dog when she sneaks out and turns her ears off!
17 april 2026
Antwoord van PitPat
Hello Zoe
Thank you for getting in touch.
I'm sorry to hear you are having an issue with the battery on your device and the speed of connectivity when live-tracking.
I have managed to locate your account using an alternative email address. It looks like you used to have an Activity Monitor from us. This just relies on a Bluetooth connection. Your new GPS device relies on mast coverage in the area in order to work as we'd hoped.
Looking at your logs for the new GPS tracker, this does seem to be location related and would explain why you aren't having a great experience with us so far.
I have reached out to you using this alternative email address and hopefully we can establish what might be happening and, if not, we can arrange to return it to us for a refund.
Lauren - Customer Support
I take my dog Jenny out on a walking…
I take my dog Jenny out on a walking trail every day, for an hour plus. One of the other groups are constantly handing out treats, and if Jenny, the former street dog, gets their scent, she is gone no matter what I say. She can be several hundred yards away before I even know she has disappeared. The pitpat has made all the difference, as I know in which direction to proceed, to link up with the "snack pack" as I term them. John Goyder
23 april 2026
Review zonder uitnodiging
Antwoord van PitPat
Hello John
Thank you so much for your review regarding Jenny and the snack pack!
Great to hear that she is now enjoying a lovely life with yourself and also enjoying some much-deserved snacks on your adventures together.
Simple and effective
13 april 2026
Antwoord van PitPat
Hello John
Thank you for your review.
I'm glad you find everything simple and effective, sometimes simplicity is key :)
Great at seeing how far my dog has…
Great at seeing how far my dog has travelled Also great at seeing where my dog is.
My only concern is, this is my third unit in the the last 4 years. Just replacing it now as it has stopped working
17 april 2026
Antwoord van PitPat
Hello Kevin
Thank you for your review.
I'm glad to hear you are happy with the device showing the distance and your dogs location for peace of mind.
I'm sorry to hear that your device failed out of our 1 year warranty period. We do offer the option to sign up to PitPat LIFE™ during the warranty period for extra member benefits, including extending the warranty. However, I can see you did contact us and received a 50% discount off a new device for your dog.
Paws crossed this device has a long happy life aiding you and your dog.
I find it great keeping achievement track of both…
I find it great keeping track of both dogs and gives me encouragement through my illness to get out with dogs an achieve threre goals
10 april 2026
Antwoord van PitPat
Hello Roger
Thank you for your review.
I'm so glad that the PitPat gives you that extra support needed to make sure the dogs achieve their goals while helping to get you out of the house at the same time.
I lost my dogs pitpat in the park
I lost my dogs pitpat in the park as the velcro had worn, the app took me straight back to where she had lost it, pitpat recovered I ordered new velcro from pitpat, very reasonably priced and very quick delivery meaning I could get back to exercising my dog knowing I could track her if needed
17 april 2026
Antwoord van PitPat
Hello Neil
Thank you for your review.
I'm so glad you were able to recover your lost PitPat in the wild and found it easy to order the replacement Velcro to help keep it safe and secure in the future :)
Does what it says on the packet
Easy to use works well nice to see the walks you do and how far you’ve been
16 april 2026
Antwoord van PitPat
Hello Hazel
Thank you for your review.
Yes it is interesting seeing what our dog's have got up to during the day and amazing how far they do travel in a day.
A great product and fantastic customer service
I've been so impressed with both the PitPat tracker and the customer service I've received. The tracker itself is easy to set up, and has proved a valuable tool in keeping an eye on my rescue dog. Charging is equally easy and the battery itself lasts a long time.
For some reason my tracker stopped charging recently and I called the company to see what my options were. Not only did they answer the call within a few minutes but Nathalie found my order, sorted out a replacement and sent me directions on how to detach the previous tracker and set up the new one - all within about five minutes of talking to her! The new tracker arrived 48 hours later and is now installed and working perfectly. Thank you very much to the PitPat team :-)
20 april 2026
Review zonder uitnodiging
Antwoord van PitPat
Hello Joanne
Thank you for your review.
I'm so glad that PitPat has given you that peace of mind needed while having a rescue dog in your pack.
I'm so glad our lovely helpful hound Nathalie could lend a paw and get you back up and PitPat-ing again :) She really is pawsome!
Brilliant tracker . Excellent Company to interact with .
Very pleased with my tracker .
Does it's job very well ( subject to adequate coverage , which is an obvious requirement ) .
Customer service department , Paws Support , cannot be faulted .
I had a small issue with my tracker ( it turned out not to be a problem with the tracker but instead a problem with the way that I was trying to operate it 🤦 )
RUSSELL at customer support was amazingly helpful . He sorted out the issue and even contacted me again later to check that all was well .
Thanks RUSSELL . ( I hope that you have good weather on your Wedding Day )
Cheers ,
Rowan Dog 🐶🐕
16 april 2026
Antwoord van PitPat
Hello MerricK
Thank you for your review.
I'm so glad that we managed to get a few technical issues ironed out for you, it can be very confusing initially with different technologies!
I will pass on your wishes to Russell. Keeping paws crossed for sunshine on the wedding day :)
Sometimes takes a little time to pick…
Sometimes takes a little time to pick up a satellite but accurate once connected
9 april 2026
Antwoord van PitPat
Hello David
Thank you for your review.
I'm glad to hear that, once the tracking does start up, you do have a positive experience.
We would always recommend selecting Start A Walk before heading out on any adventures so that, if you do need to use Find My Dog, you should find it much quicker. Just remember to End A Walk when you return.
You can also adjust the settings of the PitPat by clicking on your dog's photo at the top of the app.
Please do get in touch with us if you require any help with the live-tracking.
Website is easy
Website is easy, I order two, they arrived the next day. Customer service is always very good, with polite friendly people at the end of the phone. 🙂
8 april 2026
Antwoord van PitPat
Hello Janice
Thank you for your review.
I'm happy to hear that you've had a speedy delivery and positive responses from our lovely Support Hounds over the phone :)
Fabulous service
Really impressed by the very quick response to my email enquiry.
Very helpful indeed.
From enquiry to receiving goods took just four days.
That's brilliant service!
15 april 2026
Antwoord van PitPat
Hello Pauline
Thank you for your review.
I'm glad to hear you received a whippet-response from us regarding your query. We are always here to lend a paw.
Delivery was quick and on time
Delivery was quick and on time. Helpline was excellent when needed. It's a fun thing to use.
8 april 2026
Antwoord van PitPat
Hello David
Thank you for your review.
I'm glad that we were on hand when you needed us for support. It is really interesting seeing what our doggos get up to when out on their adventures.
Easy to navigate and very quick deliver
7 april 2026
Antwoord van PitPat
Hello Maxine
Thank you for your review.
I'm glad to hear you are having a positive experience with PitPat so far. Please do reach out to us if you need any further help.
Delivered next day and is an overall…
Delivered next day and is an overall great device. Highly recommended.
14 april 2026
Antwoord van PitPat
Hello
Thank you for your review.
I'm glad to hear you are having a positive experience with your PitPat and as always thank you for the recommendation!
Great customer service
Always great service they do all they can to help with any issues you may have.
14 april 2026
Antwoord van PitPat
Hello Marion
Thank you for your review.
I'm glad to hear we were on hand when needed to give help and advice.
I just got this not long have it just…
I just got this not long have it just get use too and take time for get know this PitPat
So far it good
14 april 2026
Antwoord van PitPat
Hello
Thank you for the review.
Welcome to The Pack. We hope you continue to have a positive experience with us and please do reach out if needed.
great reviews, one off payment and peace of mind
I chose PitPat because of great reviews and a one off payment. It’s been great to see how much fun my pup has been having- I love achieving her goal every day but the reality is that can now feel reassured that if she runs off I’ll be able to find her. Ive got into a routine of recharging the tracker once a week to ensure it’s over half full just in case she gets lost. I haven’t had to use customer service yet, but believe they would respond effectively. I haven’t had to ordered new Velcro and it was better value than I’d anticipated and arrived promptly
7 april 2026
Antwoord van PitPat
Hello Lucy
Thank you for the lovely review.
Yes our support hounds are on hand 7 days a week if you ever do need us.
It really is amazing to see how much activity our doggos do in a day! Also, knowing you have that peace of mind in case they take off on their own adventure.
We would be absolutely stressed to the max without our trackers
We are into our 3rd year with the trackers. I have 2 dachshunds that like to chase rabbits, so on numerous occasions, usually daily the trackers are put to use.
I would be absolutely lost without them.
We did however loose a tracker, (probably down a rabbit hole) rang PitPat customer services, I received a voucher code and replacement the following day.
Great product and customer care, would highly recommend if you have dogs that go on a wander.
Also great to see your dog’s activity and mileage everyday.
7 april 2026
Antwoord van PitPat
Hello Louise
Thank you for your review.
I'm glad to hear that, when your PitPat was lost during investigative adventures, we were on hand to help and get you back up and PitPat-ing again.
Love PitPat
Love PitPat, enjoy seeing the map of the walk. Great food. Only problem is connectivity (not PitPat fault) sometimes it’s doesn’t record the full walk
14 april 2026
Antwoord van PitPat
Hello
Thank you for your review.
I'm so glad your dog enjoys the whole PitPat experience from tracking walks to the food.
Thanks for being such a loyal member of The Pack :)
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.