We are into our 3rd year with the trackers. I have 2 dachshunds that like to chase rabbits, so on numerous occasions, usually daily the trackers are put to use. I would be absolutely lost without... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
AVOID if you live in the countryside! Bought in November for a farmdog who is partial for going missing - we are in a rural area with what is supposed to be good reception - always 5g on phones -... Toon meer
Bedrijf heeft geantwoord
I take my dog Jenny out on a walking trail every day, for an hour plus. One of the other groups are constantly handing out treats, and if Jenny, the former street dog, gets their scent, she is gone... Toon meer
Bedrijf heeft geantwoord
I chose PitPat because of great reviews and a one off payment. It’s been great to see how much fun my pup has been having- I love achieving her goal every day but the reality is that can now feel reas... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over PitPat
Geschreven door het bedrijf
PitPat is a pet wellness company that creates products and services to support and inspire pet parents to keep their dogs, happy, healthy and safe.
PitPat began because we recognised that our relationship with dogs has changed.
The traditional animal-owner relationship does not apply.
Dogs are no longer possessions but a member of the family and we’re no longer owners but pet parents.
Naturally, we want to keep them happy, healthy and safe by giving them the best care possible. But with so much to consider and so much conflicting and contradictory advice, pet parents are overwhelmed.
That’s where PitPat comes in. We take away the guesswork and give pet parents the confidence to know they’re doing the right thing for their dog.
Our connected world means we’re there for pet parents through every step of their dog’s life.
We're removing the guesswork with propositions that inform, inspire and support pet parents to make better, more individual choices, that improve the lives of not only their pets but all pets.
- Reliable GPS tracking with no subscription
- Food that’s good for you, good for your dog and good for the planet
- Uncomplicated Insurance that rewards healthy dogs
- Affordable activity monitoring to keep your dog healthy
So don’t worry pet parents, we got you!
What's the bigger picture?
Well, one day, we see a future where having a little device on your dog’s collar that helps you look after them better will be the norm.
We see a world where pet care is active not passive, proactive not reactive and individual not general.
Need more convincing?
The population-level insights we’re gathering from the hundreds of thousands of dogs that have already joined us are going to completely revolutionise pet care. So having a PitPat doesn’t just benefit your dog but all dogs!
42-day FREE returns
42-day FREE returns
We mean it. Put PitPat to the test.
If you’re not happy with your purchase for any reason, we’ll give you all your money back, including return shipping!
And we'll make it easy too. Just fill out a simple form on our website or talk to our super-friendly, UK based customer support team and we'll get it sorted for you in no time.
Contactgegevens
5 Brooklands Avenue, CB2 8BB, Cambridge, Verenigd Koninkrijk
- 01223 967 305
- Help@pitpat.com
- pitpat.com
4,4
Uitstekend
4K reviews
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent customer service
Excellent customer service. Great to be able to email or call and to actually get a quick response and get the issue resolved. Polite, professional team and a great product.
9 april 2026
Antwoord van PitPat
Hello
Thank you for your review.
I'm so glad that our Support Hounds were on hand to lend a paw when needed and you were able to reach us easily.
Positive experience
The tracker works, logs activity and allows, in most areas, you to track your dog. Products are of a high quality, loved by my dog.
Little rewards are generated by continually monitoring and also by using their pet insurance. Staff always supportive and keen to help.
Overall, a truly positive experience.
8 april 2026
Antwoord van PitPat
Hello
Thank you for such a lovely review.
I'm so glad that you are enjoying the device and app so far and that it gives you that peace of mind in case your dog heads off on their own adventures.
Great devise to see how much my pooch…
Great devise to see how much my pooch does on a walk each day. When my devise broke the customer services were really helpful.
8 april 2026
Antwoord van PitPat
Hello Tracy
Thank you for your review.
I'm glad to hear that we managed to get you back up and PitPat-ing again. It really is fascinating how many steps our doggos do :)
Lost a pit pat device so contacted the…
Lost a pit pat device so contacted the company who responded quickly with a 50% discount on a replacement device . Fast delivery so very happy with the service
1 april 2026
Antwoord van PitPat
Hello Beryl
Thank you for your review.
I'm so glad to hear we were able to assist with a replacement device to keep an eye on your dog.
The pitpat gps tracker is great and…
The pitpat gps tracker is great and I've been using it since it was released and before that the activity tracker. I've been using them since may 2020. The customer service when you have any issues is fantastic. I'm also using the pet insurance and the service is also exemplary. I'd give them 6 stars if I could.
8 april 2026
Antwoord van PitPat
Hello Christopher
Thank you for your review and for being such a loyal member of Our Pack :) Your dedication to us is really appreciated.
I will pass your feedback onto our Insurance team as well.
Thank you for trusting us to help with the health and well-being of your dog.
Lauren - Customer Support
Amazing in every aspect
Great product, & customer service is top class.
Called regarding an inquiry, phone was answered in seconds & the gentleman was so helpful & took the time to help in every way.
Can’t recommend enough.
Thank you PitPat team.
8 april 2026
Antwoord van PitPat
Hello Gavin
Thank you for your review.
I'm glad to hear our Support Hounds were on hand when needed to assist and get you back up and PitPat-ing again :)
I will pass your lovely feedback onto the team.
I just got Kitty a replacement PitPat…
I just got Kitty a replacement PitPat because the battery gave up after several years of service in the UK and different European countries.
A great little gem of kit for us travelers.
8 april 2026
Antwoord van PitPat
Hello Eva
Thank you for your review.
I'm glad to hear the PitPat gives you peace of mind for your adventures abroad with Kitty :)
Antwoord van PitPat
Hi Mr Taylor,
We're glad you found it quick and easy. Thank you for your feedback; we appreciate it a lot.
It is easy to use and provides…
It is easy to use and provides interesting info about our dogs activity. We have had one for three years. However the first one suddenly stopped working but Pitpat replaced it which was good. Now the second one has stopped working. So both units lasted about 18 months. I don't know whether this is typical or are the units only able to last that long? If so, it makes a bit expensive!
13 april 2026
Review zonder uitnodiging
Antwoord van PitPat
Hi Mike,
Thank you so much for being a loyal member of the PitPat pack for the last three years!
With any sort of technology device, it is difficult to know how long it will last - but we are here 7 days a week to be there wherever you need us to get you back up and ready for walkies again.
We will always offer you the best we can in terms of replacements, and we can see that we have replaced one as a gesture of goodwill, as it was out of warranty at the time.
We also have an optional upgrade with our LIFE membership programme, which will extend your warranty in case of any damage or loss, enabling you to get a free replacement sent out straight away so you can carry on with your adventures!
Thank you again for being such a loyal customer and for taking the time to leave us this review. We hope that you will continue with us for many more years to come.
Best woofs,
Customer support.
Excellent Customer Service
Slight problem with the PitPat Tracker that the Company overcame for me in a polite, friendly & prompt way.
2 april 2026
Antwoord van PitPat
Hi Tina,
Thank you for taking the time to leave us this review.
We're happy to hear that we could resolve the issue you experienced with the PitPat Tracker.
Wonderful to hear that you felt the service was polite and friendly too!
customer service from PitPat excellent
The customer service from PitPat is excellent. They responded to my query quickly and efficiently. PitPat is a great non-subscription based tracker which fits on any collar unlike some others. Fits my wide hound collar which not all trackers do.
7 april 2026
Antwoord van PitPat
Hi Janice,
Thank you for taking the time to leave us this review!
We are so delighted that you feel so highly about our product, and for emphasizing that our wearables are suitable for all sorts of collars and harnesses alike!
All without needing a subscription too!
Excellent
Excellent, I know exactly where my dog is. She has tendency to follow/chase Roe Deer and can be a fair distance away and we are not looking for her in the completely wrong place.
Never lost signal.
6 april 2026
Antwoord van PitPat
Hello Alex
Thank you for your review.
I'm so glad to hear that the GPS tracker is helping with peace of mind when your dog is heading off on their own adventures :)
My pitpat gps tracker failed after 15…
My pitpat gps tracker failed after 15 months and they kindly replaced it
6 april 2026
Antwoord van PitPat
Hello Brenda
Thank you for your review.
That is great news. I'm glad to hear we were able to get you back up and PitPat-ing again :)
Antwoord van PitPat
Hello Roger
Thank you for your review.
I'm glad to hear that our detailed FAQs answered any potential queries you had prior to purchasing :)
Accurate recording of distance on a…
Accurate recording of distance on a walk. I walk 1.27 miles and Bailey is on a long lead with me but it records 0.4 or 0.8 miles for Bailey ,so very dissapointed
4 april 2026
Antwoord van PitPat
Hello Caralynn
Thank you for your review.
I'm sorry to hear you are having issues registering the distance correctly on Bailey's device.
I've taken a quick look at the logs and it looks like you've adjusted the distance estimate by quite a substantial amount. This will affect the readings significantly and give you incorrect data. Any adjustments should always be assessed by our Support Team. We can then advise on how much to adjust by and if it is increase/decrease.
I am keen to rectify this for you so have reached out to you directly.
Lauren
Sent very quickly
Sent very quickly; device works really well; reassuring to have it on our dog
4 april 2026
Antwoord van PitPat
Hello Theo
Thank you for your review.
Great to hear the PitPat is giving you that reassurance for when your dog heads off on their own adventures.
Ethical and trustworthy
When you start reading on this company's website, it rapidly becomes clear that they are ethical and trustworthy. My GPS tracker arrived quickly and was well-packaged and in good condition. The PitPat app made it easy to set the tracker up and it looks like we are good to go.
4 april 2026
Antwoord van PitPat
Hello Linda
Thank you for your review as well. Honest reviews are what help to give new users peace of mind, so thank you for taking the time.
I'm so glad we lived up to your expectations and the device is giving you peace of mind for those off-lead adventures.
Bought this for my Daughter and Son in…
Bought this for my Daughter and Son in Law for Harry a Cocker Spaniel needed to make sure he was easily found if he ran off
3 april 2026
Antwoord van PitPat
Hello
Thank you for your review.
I'm so glad to hear the GPS tracker will be handy for Harry the Cocker Spaniel and keeping tabs when he takes himself off on adventures.
v.poor speed of connection
v.poor speed of connection
slow app operation.
These combine to allow dog to be 400yards away.
completely out of sight .
When position was eventually posted it was in error, giving as being on the other side of an 8 ft wall in an industrial estate. A position impossible to be correct.
27 maart 2026
Antwoord van PitPat
Hello Brian
Thank you for getting in touch.
I'm sorry to hear you are having a poor experience with the live-tracking.
It doesn't look like you've reached out to us directly.
In order to save battery on your dog’s GPS tracker, it sits in a 'sleep' state, even when they are out on a walk and their activity is being logged. When starting a live-tracking session, the PitPat GPS is required to wake up and start to locate your dog. This can take a few minutes.
There are two things you can do in order to speed up this process:
Firstly, you can adjust how often the PitPat GPS gets in contact with us at HQ. Open the PitPat app and click on your dog’s profile at the top. Under PitPat Device Attached please select Adjust Setting. You can now select Urgent as an option and select Save in the top right hand corner
Secondly, the Start a Walk option. Go to the Location tab within the app. Before each walk select Start a walk.
This will wake the GPS up before leaving for your walk. We recommend clicking this just before leaving your house. Once live-tracking has begun, you’ll be able to find your dog almost immediately for the next three hours.
Just remember to End a Walk when returning home, in order to save battery.
The two above steps may mean that the GPS needs to be charged more regularly, but it should help to increase the speed to locate your dog.
Please do reach out to us if you have any further issues.
such great customer service
always such a great experience when i have to contact PitPat customer service team
2 april 2026
Antwoord van PitPat
Hello Antony,
We're happy to hear that you had a great experience with our customer service team. We appreciate you taking the time to share your feedback!
Nina - Customer Support
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.