Baseball Lifestyle 101 Reviews 

If I could give a 5+ I would!!! Here goes: yesterday, my grandson lost his left slide in the ocean. We got him other slides but not exactly this kind. I decided to see if we could replace the lost ones but got a different style (and a better size!). On the website I was offered 20% off. What a deal, right? I placed the order but my phone was stuck on processing. Naturally I thought the order didn't go through so I reordered but without the discount. I found out that the first order did go through and my second order was refunded within seconds!!!!
That's what I call customer service and I will not hesitate to order in the future. Thank you so so much!!!!

I never knew the store existed in Roosevelt Field and went to different retailers to purchase! I have to say I walked in and the assistant manager T, and Jalen were extraordinarily helpful. I don't think I would purchase anywhere but the store itself since there's really a great selection I wouldn't find otherwise, and even with online shopping it's really worth checking it out in person. The staff being as accommodating to me and my kids make it that much more worth it. I am now certainly a loyal customer not only to the brand, but to the retail store itself!

Customer Service is caring and prides themselves in excellence. 10/10!!

I am extremely disappointed with my experience with this company.

I placed an order and was excited to receive it, but after my package went missing, the entire experience turned into a stressful and time-consuming ordeal. My tracking showed that the package was out for delivery, then I received a “failed delivery” notification, even though no delivery attempt was made at my home. No one knocked on my door, no delivery vehicle came to my house, and my security cameras showed nothing.

Leading up to that, I spent days going back and forth between the company and the shipping carrier. Each side continued directing me to the other instead of taking ownership of resolving the issue. As the customer, I felt like I was doing all of the work trying to track down a package that I never received.

After finally being told the issue would be taken care of, I received a “delivered” notification a few hours later. However, the proof-of-delivery photo only created more confusion. Instead of showing my package sitting at my front door, it showed the driver holding the package with a house in the background. It did not show the package being left at my residence or prove that it had actually been delivered.

I immediately searched my entire property, checked my mailbox, spoke with my neighbors, and reviewed my security camera footage. There was absolutely no package anywhere, and my cameras showed no delivery being made to my home.

Despite all of this, I was then told I would have to continue waiting before the company would even consider issuing a refund because they wanted to wait on the shipping carrier’s investigation. At that point, I had already spent an unreasonable amount of time trying to resolve a problem that was completely outside of my control.

I understand that shipping carriers make mistakes. What disappointed me most was how the situation was handled. Instead of taking care of a customer who never received their order, I was repeatedly asked to wait, contact someone else, or accept proof that didn’t actually prove my package had been delivered.

Customer service isn’t judged by whether mistakes happen—mistakes happen to every business. It’s judged by how those mistakes are resolved, or lack there of. Unfortunately, this experience left me frustrated, exhausted, and without confidence in ordering from this company again. I sincerely hope they improve the way they handle situations like this so future customers don’t have to go through the same experience. I still am left with no package, and no refund.

Extremely frustrating experience. I placed my order on June 28 and still have not received a single pair of shorts. Their solution has been to keep sending more shorts, but those shipments also never arrive. Meanwhile, they continue to dodge my direct request for a refund. Instead of taking responsibility for repeated delivery failures, customer service keeps putting it on me to contact the shipping carrier and figure out where the packages are. I ordered and paid Baseball Life—not the shipping company. After multiple failed shipments and no product received, I should not have to investigate their delivery problems just to get my money back. The lack of accountability and refusal to directly address a refund has been incredibly disappointing.

I had an issue with my package being delivered and they instantly responded and assisted me. The customer service is flawless and made my experience with the missing package seamless. My boys love this brand and we will continue to be loyal to them as they showed loyalty to me as consumer!!

I had an issue with my order after the shipping carrier returned my package without ever making a delivery attempt. I emailed customer service on a Saturday morning, expecting to wait until the next business day, but they responded almost immediately, verified my information, and had a replacement package shipped out by the very next morning. The level of customer service was truly exceptional. They were kind, responsive, and made the entire process so easy. It’s rare to find a company that stands behind its customers like this. I’m incredibly grateful and will absolutely continue shopping with them. Thank you for going above and beyond!

It was great

The customer service department is extremely helpful and accommodating. I made a big purchase for my son and the package was sent to the wrong address. After following up with the US Postal Service and baseball lifestyle one oh one we were able to resolve the problem with a new order being shipped. The quality of the items is excellent. My son is always happy to get a new order. He loves the items. I highly recommend the company. I would personally buy directly from them. I know this third-party companies, but I know it’s not the same items or the same quality.

A great company with high quality items - their customer service is amazing! Like one person was assigned to my concern and saw it through - they have my business long term!

I had an delivery issue and was helped immediately upon writing to customer service. They assisted me with the best process to get in touch with the delivery service and even sent me a new pair. The product we ordered was of great quality but more importantly the company's customer service response and policies are what will make me continue to buy their products.

My son is obsessed with baseball lifestyle and let’s be honest, I’m probably just as obsessed as I eagerly wait for the next drop : ) In addition to the fun designs and high quality clothing material, I’ve been very impressed with their customer service. In one instance, the slides I got for my son started peeling after one time wearing them. I contacted customer service and they immediately responded letting me know they would make it right. Unfortunately, the slides I ordered were out of stock and took a couple months to get back in, but once they did, customer service reached out to me and issued me a code so that I could get replacement slides. In another instance, I accidentally ordered an adult small rather than a youth small. I didn’t notice the mistake until after the return window. While they were unable to issue a replacement or return, they were flexible in offering me store credit. In the most recent experience, I only received a portion of my order even though it said the whole shipment was delivered. I contacted customer service and they responded right away that they were correcting it. I’ve appreciated their quick response to emails, ownership on mistakes that are made, and eagerness to make it right. I will continue to support B101 because of the high quality product and customer service!

⭐⭐⭐⭐⭐

Baseball 101 has been absolutely amazing! The quality of their products is top-notch, and everything we’ve ordered has exceeded our expectations. What really stands out is their customer service. Any time I’ve had a question or needed assistance, they responded quickly and were incredibly helpful. It’s refreshing to work with a company that truly cares about its customers. Highly recommend Baseball 101 to anyone looking for great products and outstanding service!

I had placed an order and woke up next day realizing I was shipping to myself instead of the gift receipt. I contacted customer service first thing and they made the change! Swift and quickly prior to shipping it was awesome!

Their clothes are great quality but high prices and the shipping takes a while. If you return something be prepared to wait weeks to get the replacement item. The first time I got a tracking number and they never sent. Second time it literally tracked back and forth multiple times between my city and a city 2 hours away and never received it. Both times have been a nightmare for me. They need a ridiculous amount of info to locate your order and after you provide it multiple times still can’t find orders half the time. They’re annoying to deal with and need a better system.

A piece was missing from my order and the rectified it same day! Amazing customer service!

My son is absolutely obsessed with their clothing. Youth clothing is normally battered and roughed up a bit but their products are made with incredible quality.
We have had one single issue with a shirt that developed two holes after its first wash. I reached out to them just by chance to see if maybe it was washed wrong or something. Their customer service team immediately (like less than 10 minutes) got back to me had the order referenced and everything and sent a replacement no questions asked. I was shocked. We will definitely continue buying BL101 products and supporting the brand because of this!

I am extremely disappointed with both the quality control and customer service associated with your products.
We purchased two pairs of the exact same shorts in size Small, and they were noticeably different in both length and width. Thinking it may have been an isolated manufacturing issue, we also compared an Extra Small and a Small of the same style. The size difference was so significant that it resembled the difference between an Extra Small and a Large rather than an Extra Small and a Small.
To verify whether this was simply a one-off issue, we visited a retail store and examined multiple pairs of the same shorts. We found the exact same problem. We compared every Small available and discovered that the lengths and widths varied substantially from pair to pair. We repeated this process with other sizes and found the same inconsistencies.
This creates a major problem for customers, especially those ordering online, where there is no opportunity to compare multiple items before purchase. Even in a retail setting, these inconsistencies are unacceptable for a product marketed and priced as a premium brand.
What is most frustrating is that I can purchase a $7 pair of shorts from Walmart and expect every pair labeled Small to have consistent measurements. Yet your significantly more expensive products fail to meet that basic standard.
Adding to the frustration, I have emailed customer service multiple times and have not received a response. Premium pricing should come with premium quality and customer support. Unfortunately, based on my experience, your products and customer service have fallen far short of those expectations.
I would appreciate an explanation of how such significant sizing inconsistencies are occurring, what steps are being taken to address this quality control issue, and how you intend to resolve this matter.

This company and their products are top notch!! We’ve been a loyal customer for a while now and had our first issue with an order. They went above and beyond to make it right for my little baller. We’ll continue to be loyal to this brand!!

I had ordered my grandson slides. We had a bit of an issue. I contacted BL101 through email. They responded very quickly. They resolved the issue right away. Very friendly emails and again, the response time was amazing. My grandsons love BL101 apparel.