This company is in China. I wish I had checked Trustpilot before ordering, didn't even think about it because of the brand name (doh!). Anyway, the cheapest piece of rubbish for £29.99. (Swimming hat... Toon meer
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SEVERE WARNING - NO MATTER WHAT, STAY AWAY FROM BLACKNORWAY. Cant believe I have fallen for this scam. Like the other reviews, I should have read them before I bought a door bell from them. Upon o... Toon meer
Don’t bother! Advertising for poles that drill into the wall. String and sturdy not like the ones that attach by a spring mechanism! Paid £250 for four of these solid sturdy bars! What for an age for... Toon meer
Ordered a set of ‘bespoke’ iron covers costing £79.99 and when they finally arrived wrapped in a clear plastic bag with no literature at all including no receipt I realised I’d been mugged off.They ar... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
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Contactgegevens
Marokko
- blacknorway.com
1,2
Zeer slecht
250 reviews
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Ordered a heated gilet
Ordered a heated gilet, it took about two weeks to arrive. During this time I checked reviews and was worried I may have been scammed I emailed the company and received a prompt and helpful response from Jeannie. The product arrived a few days later, it is exactly as described so I cannot fault this company at all.
4 oktober 2024
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Thank you very much for your review.
We want to clarify that we do not actively invite our customers to leave reviews outside of our website. As a result, it’s often only a small percentage of customers who may not have been fully satisfied that choose to share their experiences on external platforms with lower ratings.
While we always strive to provide the best service possible, we are human, and we understand that we may not meet 100% of expectations every time on the first try. However, we are committed to continuously improving and addressing any concerns to ensure a better experience for all our customers.
Thank you for your feedback—it helps us grow.
Ordered CD player
Ordered CD player. Arrived in good time only to find
Everything in Chinese including Chinese plug.
Contacted them along with photos as requested.
No response from them since, Requested instructions
for returning item for a full refund. Still no response
Despite a number of chasing emails from me.
15 oktober 2024
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
This is a Chinese Company
Their website makes out that they are a UK based company, but their products ship from China. I would not have ordered if I had known. I wanted my item in a few days not weeks or months. As I say, there is no mention of this at all, when you got to checkout it should clearly state that delivery will be e.g 3 weeks. Still not got the product yet, but I've already had to buy an alternative because I needed it pretty much right away. Wish I had checked Trustpilot beforehand.
24 oktober 2024
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Item was poor quality and took 3 weeks…
Item was poor quality and took 3 weeks to arrive, Company website shows free returns, yet they wanted to charge me to send the item back to China, EBay sell the same seat for half the price, I would never buy anything from this online retailer again . My credit card company is dealing with my full refund now.
20 oktober 2024
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Be aware this is a Chinese company and…
Be aware this is a Chinese company and if you are unhappy with the product you have no choice to keep it as the cost of returning is very expensive. They did offer me a 30% refund which is very little on an expensive pair of boots. Do not order from them
19 oktober 2024
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Product really not as described
Product really not as described. Was meant to be a powerful rechargeable torch. What I got was a cheap looking torch which can take rechargeable batteries if you wish. No instructions at all and several bits which I have no idea what they’re for. Poor communication and took weeks and weeks to come. Do not order from this company.
18 oktober 2024
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Product received is not not fit for…
Product received is not not fit for purpose, expensive, described as heavy duty but flimsy and useless all you are paying for are the shipping costs ftom China
17 oktober 2024
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Sent the wrong socks
Sent the wrong socks. Ordered 85% cashmere. Sent 35% wool. Have emailed requesting a switch . I should have checked Trustpilot before ordering. John Logan
10 oktober 2024
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
I ordered a 4xl fishing suit
I ordered a 4xl fishing suit. when it finally arrived it was nowhere near a 4xl size.After getting in touch and offering to return the under sized suit,I was told not to return the suit but they would send another suit when I submitted my size,which I did.After ordering in August I'm still waiting.
If anyone is thinking of dealing with this company DON'T They are obviously Frauds.
18 augustus 2024
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Disappointed with lack of communication and product
Disappointed with lack of communication. Item arrived, but was damaged. Damage not necessarily Black Norway’s fault. Kindly Offered a replacement , but it never arrived. Communication lacking now. No response to emails .
4 oktober 2024
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
SCAM WILL NOT GIVE ME A REFOUND FOR…
SCAM WILL NOT GIVE ME A REFOUND FOR CRAP GOODS RUN A MILE FROM THEM PLEASE PLEASE DO NOT BYE FROM THEM SCUM.NEED BANNING FROM FACEBOOK.
11 mei 2024
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
If I could give zero stars I would
If I could give zero stars I would. Wish I had tripled checked the reviews on here rather than trusting the reviews on the website. Spent circa £200 on a lumbar belt for my partner which was needed urgently (ordered in July and expecting dispatch within a few days). Had no email update on progress of order or delivery date, emailed and the customer service takes a while to get back. They said my order would be delivered ‘soon’, I chased again and asked for a refund as I had not received the good or received any delivery info. They sent a delivery link which shows the delivery company have been waiting to receive the good since the 1st of august (it’s now the 19th of august), I continue to ask for a refund and they say they can’t. I haven’t received the good and am requesting a refund (which I am entitled to) and I have had no response. DO NOT WASTE YOUR TIME AND MONEY ON THIS COMPANY!!!
25 juli 2024
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
DO NOT BUY OR SEND MONEY TO THESE…
DO NOT BUY OR SEND MONEY TO THESE THIEVES THEY ARE SCAMMERS. Well this is probably my third review of these thieves. TOOK MONEY AND VANISHED. READ THE REST OF THESE REVIEWS TO SEE HOW BAD THEY ARE. TOTAL TANKERS👌 I CANT TYPE THE WORD I TO WANT UNFORTUNATELY !!!!!!!!!!!UPDATE from company. It’s amazing how they contact you only after bad review. WELL KEEP MY MONEY ITS WORTH IT TO LET PEOPLE KNOW WHAT A LOAD OF THIEVES YOU ARE. Don’t bother contacting me again to try and get me to change review. ITS DONE 💪💪Oh another update from a different member, they apparently had a picture of the parcel being delivered, I asked to see this but that’s not possible apparently. It’s been that long now the two boys the hats were for have grown up and now have families of their own. Stop bothering me, I’ve told you to keep the money.This has been ongoing for months so I’ve lost count of the amount of times people at this company have asked me to trust them. The phrase rhymes with cluckingbell as Blackadder says.
17 april 2024
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Update 2: Dear Simon, I checked your conversation with our support team.
they requested from you to confirm the shipping address for the resend. but the support team couldn't get a confirmation from your side. and you claimed you no longer live in the shipping address we have on your order.
so we processed a full refund to you.
please accept our apology
Ben
update: i checked an order with the same name on your trustpilot account "Simon Jackson" and the package state as delivered, please if you are the same person and you believe you did not received the package contact me and i will do all my best
admin@blacknorway.com
we are here to provide help
Hello Dear Simon Jackson
My name Is Ben and I will try to do my best for you
we are not vanished we here to provide help for our customers
I couldn't verify your purchase please contact me at:
admin@blacknorway.com
AVOID THIS COMPANY
Ordered a lovely looking fishing rod in a case with lots of accessories for about £130, the order took about 10 days to come but was just the fishing rod, from China, no case or accessories.
I emailed and 'Jeannie' replied asking for photos of what had arrived, which I supplied. After that she said that a new set would be sent out immediately and there was no need to return the rod. That was about 5 weeks ago, nothing has arrived and they have stopped answering emails. SCAM company. AVOID.
22 mei 2024
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Hello dear customer, I'm very sorry for this terrible experience
please contact me at admin@blacknorway.com and I will give you the update about the replacement
my name is Ben and i will try to do all my best for your satisfaction.
waiting your email at admin@blacknorway.com
I bought an air purifier/ humidifier…
I bought an air purifier/ humidifier for £44.95 last July 3, 2024.when the lady, from Evri delivery Van handed the parcel to me , I was surprised how small is the package. When I opened it, it's the air purifier,I didn't expect that small. I thought it's a toy. For the amount of money that you pay, it's not worth it. I don't know how long it will last. I bought one in Dunelm ( air Purifier) just down the road where I live 50 times bigger than the one in Black Norway and it's more efficient and durable and a lot better than black Norway. I will never buy anything from Black Norway.It is right what other people write in the review that this on line company is a scam.
12 juli 2024
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Hello Dear Customer
I'm Very Sorry for the inconvenience
My name is Ben and i will Try to do my best for your satisfaction, please see the pictures in the description and how is it in the car, its clearly show is small.
You still have the right have the full right to return your package, if the package is the same as you receive it, contact me at
admin@blacknorway.com
to arrange the return
Ben
Returns to registered London address not to China
Mr Oussama Ben Zahra needs to review his on-line advertising, as he clearly wants people to believe Black Norway, part of icicosmetic Ltd., is a British company, when in fact he resides in Morocco. The London address registered with Companies House is also used by many other companies. As for ordered items coming from China, that is far less evident on his website, as is having to return items to China. No return labels supplied and having to pay return fees to China, contradicts his information on the website on how to initiate a return, where it clearly states WE WILL PROVIDE YOU WITH A RETURN SHIPPING LABEL. The one star is because I did get my refund, after refusing to post item to China, instead stating I would post to the registered address in London, as others should also do. The item took far too long to arrive, hence the return. However, I have had to cover the £8.95 return postage. He has an abysmal returns policy, evidently to put people off. Stay clear!
Edit: Ben, following your reply please read my review again. I stated the item was returned due to taking too long for delivery, not due to being broken, and that I did get my refund, thankyou. However, my complaint is that your website is misleading and contradictory in the information it supplies.
FAQs - HOW TO INITIATE A RETURN clearly states -
To start a return, please contact us - We will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent without prior authorization will not be accepted, and the return fee will be on you if you do not have a reason.
Misleading; the above statement also implies return fees are payable ONLY if you do not have a reason to return - and no mention that items are to be returned to China if not required - please check!
Update - Thank you Ben for the refund of £8.95 to cover the return postage I had previously paid. I now have a full refund for my returned item.
14 juli 2024
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
update: thank you very much for understanding and we apology for the issue
update: Oh, my mistake!!! the website editor mentioned that without get back to the return policy page!! please just contact me at admin@blacknorway.com to send you the compensation
your review will absolutely help us to improve our business and please accept my apology
Hello dear,
Ben himself with you,
Im very sorry for the experience you had with us, and i will absolutely do my best for your satisfaction
we clearly saying in the first Line of our shipping policy page that we ship from CHINA
https://blacknorway.com/pages/shipping-policy
and also we did not mentioned any return label in our Returns and Refunds policy page: please check
https://blacknorway.com/pages/refund-policy
I couldn't find your order using the name on your review so i can easily contact you
if you received the item damaged, so its not your fault to pay the return cost and you have to receive your compensation from us.
please contact me at admin@blacknorway.com
prove me that you received a damage item and send me your shipping invoice that you paid.
and i will send you the full amount you paid for the shipping.
my apologies for the bad experience you hade with us and i'm waiting your email:
admin@blacknorway.com
This company is a scam
This company is a scam. You send better your money to a charity of your choice .
They sent me slippers , (made in china) of ridiculous size for a 6’5” guy.
I have complained - demanded refund - they demanded pictures of that ridiculously small
Slippers, implying the fault is on my end.
Needless to say, I never received any refund or exchange item, they promised in their email.
This is simply theft. The worst sort of people doing business online.
Order number:
#BLXCK1462745
21 mei 2024
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
hello there, if you request return on time you are entitled to return and refund or replacement
please contact me and i will absolutely do my best for your satisfaction,
admin@blacknorway.com
Very Disappointed
Back in April I ordered a smart watch from black Norway in the colours black/grey. Some while later a received a damaged package from them and on the box it said fitness smart watch colour; black/grey. on opening the package I discovered that the watch was in fact pink this was not what I ordered i contacted black Norway and had a reply from Jeannie stating could i provide photographic evidence which I duly did. After I had sent in my photos Jeannie said it's okay don't worry you can keep the watch you already have and a replacement watch will be sent to you soon. It is now June 12th and after numerous emails back and to to Jenny I am still waiting for my watch, replying to my last email jenny said okay send the watch back but you will have to pay the postage. I am still waiting for my original watch which I have paid for and still not received. I do not think this is fair. Could you sort this out please Ben.
27 april 2024
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
hello there, if you received a wrong item please contact me at admin@blacknorway.com for full refund or replacement
we are very sorry for this
waiting your email at admin@blacknorway.com
Wouldn't recommend
I ordered a hammock but I changed my mind 2 hours later. I immediately requested they cancel the order. Someone called Jeannie replied 2 days later telling me the order was shipped. I started feeling suspicious after I received an automated email letting me know the order was shipped days after I was told it cannot be cancelled because it's been shipped.
The order arrived and I asked how to return it. Whilst waiting for the item I asked a few times how to return the item, no answer. I was then told to keep it and they will refund 30%. If I wanted a full refund I would have to send it to China at my expense. False information on returns as well. I usually do a very thorough research before ordering online but not this time.
30 mei 2024
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
hello there, if you requested to cancel the order you are eligible to return and refund, please contact me at:
admin@blacknorway.com
i'm waiting your email, please accept our apology for the mistake
kind regards
Caveat Emptor
Goods not received. Told my purchase had been returned to shipper. Appears never to have left China. Wouldn't touch this seller again - ever. Right now trying to get my money back. Cancellation/refund process not encouraging, but one lives in hope.
25 mei 2024
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
hello there i checked your name and i found an order match your name, the package states as delivered with the delivery picture, if you still believe the package has not been delivered contact me at admin@blacknorway.com
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