I'm extremely impressed with the service we've received from Black Sheep, particularly from Alice Labbett. We have been working on an extensive refurbishment project, which involves close coordinatio... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We have repeatedly requested this company not to call us. They just laugh. Latest scam attempt is, following a call when we yet again said we were not interested, for them email us requesting a 'pe... Toon meer
Bedrijf heeft geantwoord
Very impressed with this company, especially Jack Elvin. It's rare these days to find someone who is so ethical, friendly, but professional AND who really knows his stuff! Will definitely use Black... Toon meer
Bedrijf heeft geantwoord
Black Sheep requested an opportunity to quote for our business energy even though we are still in contract until November 2021. When our current agent heard of their interest in the account they... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Black Sheep Utilities Ltd is one of the UK's largest independent Business Utilities Consultancy's. Providing client-focused energy procurement services for businesses throughout the UK. Black Sheep Utilities is trusted by 1000’s of businesses large and small to deliver bespoke energy procurement solutions.
Contactgegevens
Telecom House, 125-135 Preston Road, BN1 6AF, Brighton, Verenigd Koninkrijk
- 01273 914 000
- info@blacksheeputilities.co.uk
- blacksheeputilities.co.uk
3,9
Goed
382 reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Black Sheep Utilities
Thank you for your review!
Very helpful dealing with British gas
11 februari 2022
Antwoord van Black Sheep Utilities
Thank you for your review!
They were very professional in there…
They were very professional in there approach, and keeping in touch to let me know how things were progressing.
3 februari 2022
Antwoord van Black Sheep Utilities
Thank you for choosing Black Sheep Utilities, if there is anything else we can do for you please get in touch!
Energy contract renewals.
We were given a number of price and contract length alternatives, alongside their suggested option. There was no pressure to accept their option. Once we had decided, the process was all dealt with on our behalf, with no fuss. Helpful and understanding guidance.
27 januari 2022
Antwoord van Black Sheep Utilities
Thank you for choosing Black Sheep Utilities, if there is anything else we can do for you please get in touch!
I have always received prompt
I have always received prompt, friendly and professional service.
24 januari 2022
Antwoord van Black Sheep Utilities
Thank you for choosing Black Sheep Utilities, if there is anything else we can do for you please get in touch!
Changed our payment instructions…
Changed our payment instructions without asking if it would be okay to do.
24 januari 2022
Antwoord van Black Sheep Utilities
We are really sorry that you have been left dissatisfied, this is not company practice as you can see from our other reviews.
If you would like me to look into this further, please could you email me at Complaints@blacksheeputilities.co.uk with your company name and contact details. I am very sorry we have disappointed on this occasion, it is never our intention and one of our customer services representatives will respond to your email as soon as possible once received.
There is nothing worse than receiving a…
There is nothing worse than receiving a call via your reception team from 'Black Sheep - she is expecting our call'. Yes you may have rung me about a year ago, but I do not keep a record of who has rung me and when you may be calling back. As a GP surgery we are battling with the everyday pressures of not only covid vaccinations, but staff isolating, patients demands etc. The attitude of the sales guy was horrendous - not a word of apology just a 'listen here' ... Customer service is not your forte obviously. Please do not ring us again.
20 december 2021
Review zonder uitnodiging
Antwoord van Black Sheep Utilities
We sincerely apologies for any inconvenience caused. If you could email customerservices@blacksheeputilities.co.uk we will personally listen to any phone calls associated with your company and ensure any necessary coaching, training is given to the member of staff in question.
If you could also email data.controller@blacksheeputilities.co.uk with your contact details then we will ensure your details are supressed from our system to avoid future contact from us.
Kind regards,
Heidi
Black Sheep review
Good product knowledge and useful information regarding the transfer of supplier. Friendly correspondence and prompt emails to keep me up to date with the process.
8 december 2021
Antwoord van Black Sheep Utilities
Thank you!
Persuasion to take out 3 year fixed contract
Through persistence they persuaded us to go for a three year fixed contract in late August which in hindsight will save us a considerable amount in view of the way gas prices have exploded. The only downside has been that our current contract had 6 months to run before the company went into liquidation.
2 december 2021
Antwoord van Black Sheep Utilities
Thank you for your review!
Very helpful arranging new contracts…
Very helpful arranging new contracts for my energy suppliers. Regular contact and kept me up to date as things progressed.
1 december 2021
Antwoord van Black Sheep Utilities
Thank you Shaun!
Antwoord van Black Sheep Utilities
We are really sorry that you have been left dissatisfied. The energy market prices have increased substantially in recent months. Although we are always seeking competitive current market prices for our customers, depending on your previous tariff they wont always be cheaper due to the current market conditions. Your available tariffs would have been clearly communicated before you committed to any contract.
If you would like me to look into anything further, please could you email me at Complaints@blacksheeputilities.co.uk with your company name and contact details. I am very sorry we have disappointed on this occasion, it is never our intention and one of our customer services representatives will respond to your email as soon as possible once received.
Always excellent service from Ryan
26 november 2021
Antwoord van Black Sheep Utilities
Thank you, I will pass this on to Ryan
Very helpful and efficient service and…
Very helpful and efficient service and very friendly and helpful staff that know what they are doing
19 november 2021
Antwoord van Black Sheep Utilities
Thank you, we spend alot of time developing the team to be 'outstanding in their field' product knowledge is very important to us.
Everything was set up in a professional…
Everything was set up in a professional manner.
16 november 2021
Antwoord van Black Sheep Utilities
Thank you for your review
Great customer service
Renewed my contract in Jan 2021 for 3 years (new prices to come in effect from Jan 2022). The best thing I did and Chris Keown was excellent in explaining the process.
15 november 2021
Review zonder uitnodiging
Antwoord van Black Sheep Utilities
Thank you for your review, I will pass this on to Chris.
I was mislead to believe contract was…
I was mislead to believe contract was set up for few weeks than I had no replies when attempting contact.
12 november 2021
Antwoord van Black Sheep Utilities
We are really sorry that you have been left dissatisfied.
If you would like me to look into this further, please could you email me at Complaints@blacksheeputilities.co.uk with your company name and contact details. I am very sorry we have disappointed on this occasion, it is never our intention and one of our customer services representatives will respond to your email as soon as possible once received.
I would highly recommend Blacksheep
I would highly recommend Blacksheep, they are very helpful, informative and efficient.
12 november 2021
Antwoord van Black Sheep Utilities
Thank you for your review
Antwoord van Black Sheep Utilities
Thank you for your review!
Ellie Potter was most helpful when…
Ellie Potter was most helpful when assessing our requirements and in her service to us as a customer
9 november 2021
Review zonder uitnodiging
Antwoord van Black Sheep Utilities
Thank you, I will pass your comments onto Ellie!
Grace Darcy has been most helpful in…
Grace Darcy has been most helpful in all of our dealings with Black Sheep.
She is always ready to help and advise, as well as being cheerfull and happy.
2 november 2021
Antwoord van Black Sheep Utilities
Thank you, I will pass your comments onto Grace.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.