Blinds Direct Reviews 

Ordered a white roller blind.Blind delivered was a shade of grey contacted customer services due to it not being white and sent photos as requested. Have spoken to 3 different people they are not interested just stating it is the room they are in even though I took photos in two different rooms with direct sun light, one of the clowns told me to buy another and they will give me 50% off the replacement. I'm still waiting for a sample which was going to be sent to see if it matched these are your genuine muppet show. Totally clueless DO NOT BUY FROM THESE DUMMIES. Was told by one of the Customer Adviser and I use the word Adviser very loosely that the grey should be on the outside as the blackout, what more can one say.

Nightmare, I paid nearly
Y £200 for a vertical blind, when it was delivered it was a box about 7 feet long, blind width, didn’t put any strengthening in the box so obviously something that length got bent, I got Intouch with blinds direct , they sent me a faulty claim form, I filled it in and sent pictures, waited 4/5 days no one had got back to me, so I managed to find a phone number where I spoke to Liam, my claim form hadn’t gone through, well well, what a surprise, so he sent me another claim form which I filled in and sent back within 10 minutes, now 3 days later still haven’t heard from them, still £200 out of pocket. The quality of the blind is absolutely ridiculous , I would never, ever dream of buying anything from this company ever again, they are rip off merchants, they obviously know that what they are selling is rubbish, not fit for purpose. Still not heard anything, doubt i ever will, so find a company that is some good, I usually use blinds to go, wish I had again

We received blinds that were not fit for purpose as you could see inside our house once we had them put in place. Who needs blinds you can see through. They refused to have them returned or to reimburse us for them. Terrible after sales responses now they have deleted their communications and we still have no recompense. Is this how you treat pensioners nowadays blinds direct. Shame on you.

this company clearly ride the back of Blindsdirect.co.uk catching unsuspecting customer who go to blinds-direct.co.uk , clever.

the blinds take alot longer to come then they advertise and they never reply until they want money. i canceled payment as there was no sign of the blind and no replys, soon after id arrived and the blind was good.

on expecting some reply with apology for long lead time etc i was just messaged with threats to pay and legal action

this clearly juding by the poor english is a foreign company that drop ships to UK and they have no customer service skills

DO NO USE!!

If I could give ZERO stars, I would. Even one star is far too generous. Blinds Direct is an absolute disgrace — a scam operation hiding behind a website. Stay as far away as possible!

I placed an order for replacement blinds on May 31st, paid EXTRA for fast-track delivery, and as of June 9th, I have received absolutely NOTHING. The tracking number they gave me? Completely fake — never worked from the start.

When I finally got through to someone today, they had the audacity to say my parcel was returned to them and they’re now “planning” to resend it. Planning?! It’s been NINE days. No update, no email, no notification — just silence. If I hadn’t called, I wouldn’t have heard a single word from them. That’s how little they care.

And let me be clear: their customer service is FULL of liars. Every single one I spoke to — from live chat to phone support — gave me a different excuse. Lies on top of lies. They’re either completely incompetent or deliberately misleading customers. Either way, it’s disgusting.

No delivery. No tracking. No refund. No responsibility.
Just a company that takes your money and hopes you’ll give up chasing them.

Never again. If you value your money and your sanity, do yourself a favor and STAY AWAY from Blinds Direct.

Rubbish quality and customer service . Ordered 3 blackout blinds for my VELUX windows. Blind material is sagging down and one keeps retracting so will not stay closed. All I am getting from customer service is to use both hands to close the blind. How stupid do you think I am regardless of closing with one or 2 hands it still keeps sliding back . No resolution and have wasted €400 on blinds that are no use . Company will not take them back to replace or refund so they are not interested in customer satisfaction. This is the second time ordering my first blind was too short and they never sorted it out for me . Feel stupid for using them again .

DO NOT USE THIS COMPANY I WISH I HAD RESEARCHED FIRST.

Not fit for purpose. I gave measurements and they sent blinds smaller in width but refuse to resend even though I paid extra for the Surefit insurance - just kept asking for photos and even though I sent just wanted more photos as if sending photos of the same two blinds showing the same gap would solve the issue...er no...sending the correct size blinds would solve the issue . In addition, even though they advertise that their blinds come with all fittings require for easy installation in their video on their site they refused to send! Sending an email stating I have to provide my own! So basically if you want blinds too small; you want no fittings and very bad customer service who just lie to you and refuse refund or acknowledge their mistake and charge you for an insurance not fit for purpose then this is the company for you. If you want blinds that fit, good quality and come with all fittings so that you can actually fit (as advertised on their site) and good customer service then I would recommend another company as once they have your money Blind Direct are not interested in solving any issue so I can only guess their so call 5 year warranty is going to be as useful as a chocolate teapot if they refuse to rectify their mistake from the start and refuse to send the correct fittings to install said blinds and their Surefit insurance is a con. I can see why others are complaining of the same issues. I actually do not believe any 5* reviews on here.

Rubbish customer service with loads of liar assistance.
I received 72cm drop blinds when I ordered 78cm , they sent me 72cm drop when I complained via chat they agree that I received wrong size as they deduct 4.7cm from the size on exact order, after that another advisor declined that I received wrong size , I provide pictures than they came up with another lie story. Please avoid them. I have screenshot of chat where they accept the mistake now making rubbish claims instead of arranging return of the item. They are after money only no customer service experience but they have experience of making stories to avoid their errors and blame customers

Ordered blinds, money taken ,called for delivery date,informed by them no record of my Order 2days later they arrived,by then I had ordered from another supplier. Blinds direct informed me I would not get my money back £78 wasted

Awful, avoids these cowboys, never answer the phone, sent product the wrong size damaged and no resolution. Dont order from them quality is horrific

Why didn’t I read the reviews previously making the order I don’t know 😔😵‍💫. If you want to have a terrible experience order from blinds-direct, absolutely nightmare. I’ve place my order in January, 3 week in I had to email to ask for update, the reply was: we don’t have the material in stock we apologise. After 1 month of waiting, the blind arrive and when we install it guess what: the chain was gold (ordered silver) and the material wasn’t blackout. I’ve emailed to enquire and I was told that the factory considered that gold goes better and sorry for blackout but we don’t have that. 😵‍💫absolutely gobsmacked 😶. In the end they said they will send me a new chain and 15% refund if I want. We went on and on emailing as the blind is no good for me , is not matching, they said is all they can offer. They went on asking for a video as how did I order from what device and if I can send them a video, tried bullying me in accepting their offer and just keep the blind as it is. On our last email I’ve told them is a matter of principle and although I understand as is made to measure is no good for them neither, when mistakes like this are made they need to rectify it , is not about the money as wasn’t more than £100, is about respecting their customers.
So definitely 100%, do not use, don’t buy, just don’t , there are other companies out there that are professional.

following my previous reveiw i contacted them via resolver, they then wanted evidence ( video) of the fault, being in our eighties not something we could do, more emails, then they said they would get a courier to collect blind only if it was correctly packaged and to choose a weekday for collection, this we did , waited in all day , no collection by courier, we again contacted them and they said we did not receive any chosen day, just more rubbish from the worst company going. we will throw blinds in the bin and start again with a grown up company who provide good products and services, again dont touch this company with a bargepole.

DO NOT USE!!!!
Ordered on 26th October, it’s now 15th December and still no sign. They were previously reassuring me that my blinds were on my way however now all methods to contact them are down so I can’t even get a refund. Absolute nightmare and £200 that I’ve lost so can’t afford to buy from another company.

Disgusting service. within 2 hours of ordering i cancelled to be told its in progress being made i can’t cancel. no way it was being made. i will never order anything from this company again nor recommend to anyone. customer service is a nightmare

Disappointing Experience – Sizing Confusion and Environmental Impact

I recently ordered a roller blind from this company, and while I appreciate the product itself, my experience was frustrating due to unclear instructions and the company's business practices.

When ordering, there was a small link to a measurement guide, which I unfortunately missed as a first-time user. It turns out that I was supposed to provide the exact width of the material plus an additional 3cm, as the blinds are made slightly smaller. This led to receiving an incorrect size for my blind.

The main issue here is that the measurement guide is not easily noticeable, and I feel the website could do a much better job of highlighting this important information. A more prominent banner or reminder would help ensure that new customers don’t make the same mistake.

When I called customer service to explain the situation, they offered me a 50% discount on a replacement. While I appreciate the gesture, it felt like more of a tactic to generate additional sales rather than addressing the root cause—clearer communication about sizing requirements. Furthermore, the company doesn’t accept returns on bespoke blinds, meaning I’m left with an extra blind that can’t be used, contributing to unnecessary waste. This approach seems to prioritize sales over customer satisfaction and environmental responsibility.

Overall, while the product quality may be fine, I’m disappointed with the lack of transparency in the ordering process and the company’s lack of consideration for waste. If you're planning to order, be sure to double-check the sizing guide, but I would also recommend that the company improve how they present key information on their site and reconsider their return policies to be more customer-friendly.

Would I recommend them? Probably not, unless these issues are addressed.

This is a dodgy company. Don’t get them mixed up with Blindsdirect (no hyphen) who are much better. These are cowboys.

If I could do zero stars I would.
On an order of £1600 the mistakes were quite a few but easily solvable.
Would have thought that with such a bad reputation they would have been only too eager to solve the problems and have a happy customer to give them 5 stars and that is what it literally would have taken
but no they did not want to know.
Well done you very silly people.
Unhelpful as if their lives depended on it.
Quoted some weird rule that when investigated was absolute rubbish.
Watch out for the insurance trap. They add the cost on automatically so you think why not. With this lot you will never be able to claim it. It is worded so that they can wriggle out of it in any way they choose....that is because they are untrustworthy whereas another blind supplier would not even think of it.
They need to be investigated by Trading Standards.

Cheap for a reason! The workmanship is shoddy to say the least. Ordered a set of 'designer' day and night blinds recently. Numerous chips, scratches and marks on fabric and metal bottom bar. Fabric cut wonky and the cutting of metal is outrageous with sharp edges and protruding screws. Need to invest in their quality and control procedures.
Requested left sided operating mechanism and supplied on the right. Yet to hear back regarding compensation

I ordered shutters from blinds direct , there are really nice but when i ordered the shutters i gave the right measurement but the advisors decided to take few a centimeters thinking it wouldnt fit, unfortunatly now my shutters has gap between window seal and shutters. Blinds direct did offer 15% off but considering it not my error i think its unfair have to pay again, i dont think i will recommend this company.

Be warned very poor customer service and they will not fix any significant faults or issues with blinds. I will not use this company again. They blatantly try to ignore the Consumer Rights Act.

Ordered wooden blinds and they delivered blinds that have the lift and tilt cords positioned very oddly toward the centre of the blinds and not at the edges. Clealy faulty and not matching what any reasonable consumer would expect. When I have contacted their customer services expecting a simple replacement or refund they have refused. They have stated because their blinds are made to measure they will not be refunded or replaced regardless of faults. They quoted their own website as stating "Products will vary from their pictures and they are for illustrative purposes only..." They said to fix the issue I will need to buy them again and they will offer 50% off. How ridiculous this is. Trying to get repeat buying by refusing to fix an issue and trying to force a customer to pay again to get their company product quality control issues fixed.