Useless company they got my measurement mixed up tbe sens the drop as width and witdh as drop ,customer seevice is non existent i clicked insure but they said i didnt ....dont order from this crowd ge... Toon meer
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Lees wat reviewers zeggen
Despite my order being due to arrive later than expected meaning I would no longer be in my previous address, the customer support team, specifically Marc, helped me all the way through so I could... Toon meer
Excellent service, Fastdelivery, Fantastic quality Competitively priced I had a small issue with one of the 3 blinds that I ordered. Contacted Jessica at customer services and the problem was resol... Toon meer
I have had two deliveries of blinds 8 blinds in total. They have been fantastic. I had a problem with warping in one of the very large blinds after about 6 months, I enquired about getting some repla... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MakeMyBlinds was founded with 3 primary objectives; Making high quality, made to measure window blinds affordable to the average consumer. Presenting our catalogue and pricing in an easily decipherable and comparable way to allow you to pick the perfect blind based on your taste and budget. Delivering top notch customer service, from order to delivery to remove as much stress from the process as possible. We believe that getting the blind of your dreams (you have weirdly boring dreams) should not be a hassle. It should be a happy time, full of possibilities and adventure as you find the perfect blinds to give your home that final polish. Now you know what we are about, you can help us on our quest with your wonderful feedback! Let us know what we did well, what we can do better and if we sounded hot on the phone. Loads of us are single. All feedback is greatly appreciated and actioned upon, so the 5 minutes you take to review us could make the world of difference to our customers in the future. We hope to make your blinds soon!
Contactgegevens
Quayside House, Basin Rd, BN41 1WF, Brighton and Hove, Brighton, Verenigd Koninkrijk
- 0117 463 0117
- info@makemyblinds.co.uk
- makemyblinds.co.uk
4,3
Uitstekend
14K reviews
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Excellent customer support
Despite my order being due to arrive later than expected meaning I would no longer be in my previous address, the customer support team, specifically Marc, helped me all the way through so I could change the address in the delivery and followed up every step of the process until the blinds were delivered to the new place.
Really happy with the support and the blinds are perfect.
5 augustus 2026
Review zonder uitnodiging
⭐☆☆☆☆
⭐☆☆☆☆
I am extremely disappointed with my experience and would not recommend this company.
I spent a significant amount of money ordering made-to-measure blinds and expected a professional service. Unfortunately, the blinds were delivered to the wrong address, which caused unnecessary stress and inconvenience.
After reporting the issue, I had to wait several days for a response. During that time, I still needed privacy in my home, so I had no choice but to purchase alternative window coverings myself. Instead of resolving the situation promptly, I was then told I couldn’t receive a refund because I had already bought alternatives while waiting for them to deal with the problem.
To make matters worse, the company started production on replacement blinds without my confirmation or authorisation. I was never asked to approve production before it went ahead, despite the fact that once production starts, they say the order cannot be changed or cancelled.
The customer service throughout this process has been slow, unhelpful, and disappointing. I felt ignored, and at no point did I feel like my concerns were being taken seriously.
Overall, this has been a frustrating and stressful experience, especially considering the amount of money I spent. I am very dissatisfied with both the service and the way my complaint has been handled.
5 augustus 2026
Review zonder uitnodiging
Excellent service
Excellent service, Fastdelivery, Fantastic quality Competitively priced
I had a small issue with one of the 3 blinds that I ordered. Contacted Jessica at customer services and the problem was resolved within a couple of days. I highly recommend this company and would not hesitate to use their services again.
31 juli 2026
Review zonder uitnodiging
Make my blinds - make my day!
We measured, we ordered, it came, we fitted it and it looks fantastic. We were especially impressed with the workmanship as well as the excellent customer service. The whole experience was faultless
29 juli 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Roger,
Thank you for your wonderful review.
We're delighted to hear that your experience with Make My Blinds was faultless from start to finish. It's great to know that your blind was easy to measure, order and fit, and that you're so pleased with the finished result.
We're especially grateful for your kind comments about the workmanship and customer service. We take great pride in both the quality of our products and the support we provide, so it's fantastic to hear that this was reflected in your experience.
Thank you for choosing us, and we hope you enjoy your new blind for many years to come.
Kind regards,
The Make My Blinds Team
I would not recommend this company.
I ordered made-to-measure blinds in the colour Linen, expecting a neutral grey-beige shade as shown on their website. Instead, I received blinds labelled Bella Butter, which have a strong yellow/olive tone and look completely different.
The company claims that Bella Butter is simply the manufacturer’s name for Linen, but that is not acceptable. I ordered Linen, yet the label says Bella Butter. Had Bella Butter been shown on the website, I would never have placed the order.
The customer service has been extremely disappointing. Rather than acknowledging that the website images do not accurately represent the product, they repeatedly insisted that the correct blinds had been supplied and referred me to their disclaimer about colours varying on different screens.
To make matters worse, they refused to accept a return or provide a refund because the blinds are made to measure. I have spent almost £300 and have been left with blinds that I do not want because they do not match what was advertised.
If you are ordering from this company, I strongly recommend requesting fabric samples first. Do not rely on the website images alone.
29 juli 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi,
Thank you for your review. We are sorry to hear that you are disappointed with your experience.
We take all customer feedback seriously and would like the opportunity to investigate your concerns further. Last week, we contacted you to request some additional information to help us review the matter in more detail, but unfortunately we have not yet received a response.
Our records show that the fabric supplied was the correct fabric selected at the time of ordering, with "Bella Butter" being the manufacturer's name for the fabric marketed on our website as "Linen". We appreciate, however, that colour perception can vary and understand your disappointment if the shade did not meet your expectations.
We would welcome the chance to look into this further and review all the details of your order. Please respond to our previous correspondence or contact our Customer Care team directly, and we will be happy to continue our investigation.
Kind regards,
The Make My Blinds Team
Useless company they got my measurement…
Useless company they got my measurement mixed up tbe sens the drop as width and witdh as drop ,customer seevice is non existent i clicked insure but they said i didnt ....dont order from this crowd get someone out to house to measure correctly and fit them properly
27 juli 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Dear Don,
Thank you for taking the time to leave a review. We're sorry to hear that you've been left disappointed.
We take comments such as these very seriously and would like to investigate the concerns you've raised regarding the measurements and the insurance option selected at the time of ordering.
To help us do this, we have requested some additional information from you and are currently awaiting your response. Once we receive this, we'll be able to review the details of your order fully and determine what options may be available to help resolve the situation.
We appreciate the opportunity to look into this for you and hope to hear from you soon.
Kind regards,
The Make My Blinds Team
Great blinds and excellent customer…
Great blinds and excellent customer service (Marc). Would definitely recommend!
24 juli 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Karen,
Thank you for your fantastic review.
We're delighted to hear that you're pleased with your blinds and that you received excellent customer service from Marc. Providing a great experience from start to finish is always our goal, so it's wonderful to know we delivered on that for you.
We'll be sure to pass your kind comments on to Marc, who will be delighted to hear your feedback.
Thank you for your recommendation and for choosing Make My Blinds. We hope to help you again in the future.
Kind regards,
The Make My Blinds Team
I ordered 8 sets of blinds which…
I ordered 8 sets of blinds which arrived quickly. The quality is excellent and they were easy to install.
I did have a slight issue with one blind (entirely my fault) as I entered the wrong length when ordering same. Marc (customer service advisor) responded quickly via email and resolved the issue with a new blind being sent out promptly.
I requested a couple of additional pelmets which again Marc arranged without issue. Updates were regular with nothing being too much hassle. Communication was polite, friendly and professional.
The blinds are excellent value for money and make such a difference to my house. The customer service is fantastic as well. Would have no hesitation recommending this company to anyone!
23 juli 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi,
Thank you for taking the time to leave such a detailed and wonderful review.
We're delighted to hear that you're so pleased with the quality of your blinds and that all eight were delivered quickly and easy to install. It's also great to know that they have made such a difference to your home.
We're especially pleased to hear about your experience with Marc. Providing friendly, professional, and helpful support is something we pride ourselves on, and we're glad he was able to quickly resolve the issue with your order and assist with your additional pelmet request. We'll be sure to pass your kind comments on to him.
Your recommendation means a great deal to us, and we're grateful for the trust you've placed in Make My Blinds. Thank you for choosing us, and we hope you enjoy your new blinds for many years to come.
Kind regards,
The Make My Blinds Team
Awful experience and false advertisers
Poor company this….
Firstly, I chose to use these because I use TopCashback which helps to gain small financial reward for shopping with these businesses. They offered 10% cashback and on my order of over £1200 I was due to receive in the region of £120. After my purchase, they declined the cashback and i lodged an appeal. This appeal has also been declined as I ‘did not meet the terms of the offer’… I did follow this process, I used no other discount codes. So they’ve basically stolen £120 from me to get a sale.
On top of this, some of my order won’t be delivered until October, absolutely scandalous.
Their customer car are useless and do not listen to basic instructions..
Do not shop with these… criminals
20 juli 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Dear Paul,
Thank you for taking the time to share your feedback. We're sorry to hear that you have been left feeling disappointed.
Having reviewed your order, we can see that a 10% promotional discount code was applied at checkout. Unfortunately, the terms and conditions of the TopCashback offer state that cashback is not eligible when a promotional code has been used, which is why the cashback claim was declined. We appreciate this is frustrating, but the decision is based on the offer terms rather than an attempt to mislead customers.
We would also like to clarify the position regarding your electric blinds. Following your discussions with our team, it was agreed that individual remote controls would be supplied, and we can confirm that the blinds are now in production and scheduled for dispatch as soon as manufacturing is complete.
We're sorry that our service did not meet your expectations on this occasion. While we understand your frustration, we do always aim to provide clear information and support throughout the ordering process, and we regret that you feel we fell short.
Kind regards,
The Make My Blinds Team
I ordered my blinds online on Thursday…
I ordered my blinds online on Thursday evening but I missed one off by mistake,so rang the company first thing on Friday morning to try and add it to my order .
I was told this wasn’t possible so Ime very disappointed.So as far as customer service is concerned I wouldn’t recommend them !!
17 juli 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Dear Alan,
Thank you for taking the time to share your feedback. We're very sorry to hear that you were disappointed with your experience.
Having reviewed your order, we can see that the additional seven blinds were ordered separately the day after your original order was placed. As all of our blinds are made to measure, orders are sent into production and allocated manufacturing slots very quickly.
Your original order was placed on Thursday afternoon, and by the time you contacted us on Friday morning it had already been scheduled for production, which meant we were unfortunately unable to amend it.
We completely understand that this was frustrating, especially as the omission was spotted so soon after placing the order. While we always try to accommodate changes where possible, once production has been arranged we are unable to add or alter items without affecting the manufacturing process.
We apologise for any inconvenience caused and appreciate you bringing your concerns to our attention. Feedback such as yours helps us review how we communicate these limitations to customers.
Kind regards,
The Make My Blinds Team
Make my blinds is the best company ever
Make my blinds is an absolute top company. I really cannot fault the quality, fit and their services. Their guarantee is first class.
We bought a set of blinds 5 years ago and the large one had broken. They have replaced the whole set, as the colour was no longer available, at no cost to me.
Jessica in customer services has been absolutely amazing, so helpful, always polite and sorted things in a timely manner.
Would I recommend make my blinds? 💯
Would I use them again? Absolutely.
I would not use any other company as they are so worthy.
Thank you for an amazing experience.
17 juli 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Tracey,
Thank you for taking the time to leave such an amazing review.
We're absolutely delighted to hear about your experience and your kind words mean a great deal to us. Knowing that you're so pleased with the quality, fit, and service you received is exactly what we strive for.
We're especially pleased that we were able to help when your blind developed a fault after five years. While the original colour was no longer available, we're glad we could honour our guarantee and provide a suitable replacement at no cost to you.
Jessica will be thrilled to read your comments. We'll be sure to pass on your thanks and recognition for the excellent support she provided throughout the process. Delivering friendly, timely, and helpful service is something she takes great pride in.
Thank you for your recommendation, your loyalty, and your continued trust in Make My Blinds. We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
The Make My Blinds Team
Help with a faulty blind.
Having purchased blinds for all the rooms in our house 6 years ago we found we had a problem with one of them. We contacted Make My Blinds to see if there was any advise they could give us to rectify the problem and they replied to our emails very quickly and offered solutions for us to try, when all these failed they sent us a replacement blind FOC, they are an amazing company and I would highly recommend them.
21 juni 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Jane,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that, even after six years, you chose to get in touch with us when you experienced an issue with one of your blinds. Providing ongoing support to our customers is incredibly important to us, so it's fantastic to know that our team was able to respond quickly, offer troubleshooting advice, and ultimately provide a replacement when the issue couldn't be resolved.
Your kind words about our service and recommendation mean a great deal to us. We're especially pleased that we were able to deliver a positive outcome and demonstrate the level of aftercare that we strive to provide.
Thank you for choosing Make My Blinds and for your continued trust in us over the years.
Kind regards,
The Make My Blinds Team
Terrible product, Useless customer service.
terrible product.. we ordered 1 blind which on delivery we were VERY disappointed. the blind was listed in the wooden blinds section, but did have wooden/faux wooden options. we got the faux wooden thinking they would look and feel like wood but maybe made of a composite material. when they arrived they are simply very cheap flat plastic, with not connection at all to wood. On requesting a refund due to them simply being cheap plastic the company flatly refuse with loads of smart arsed answers to how they were not being dishonest about the material and saying we should have ordered a sample to see that faux wood is cheap plastic.. terrible product and useless customer service. We have contacted Trading Standards as they are misleading you to thinking your buying something that relate to wood.
Also be aware that they make the blinds small than you actually order (read the small print!!! on a different page on the web site!!!)
1 juli 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Dear Mr Bryce,
Thank you for taking the time to share your feedback.
We're sorry to hear that the blinds did not meet your expectations.
We appreciate that product descriptions and terminology can sometimes be interpreted differently. Our faux wood blinds are manufactured from a PVC-based material rather than natural wood, and this is outlined within the product specification and material information available on our website. We also offer free samples to help customers assess the colour, finish and material before placing an order.
As your blinds were made to your exact measurements, they fall under our made-to-measure policy and are therefore not eligible for return simply because the material was not what you expected. However, we are sorry that this outcome left you disappointed.
Regarding the size of the blinds, recess-fit blinds are manufactured with a small deduction to allow for smooth operation within the window opening. This information is included within our measuring guides and ordering instructions, as it is standard practice for made-to-measure blinds.
While we respect your right to raise your concerns with Trading Standards, we do not believe the product was misrepresented and are disappointed to read your comments regarding our team, who sought to explain the specifications and policies applicable to your order.
We regret that we were unable to provide the outcome you were hoping for and thank you for sharing your experience.
Kind regards,
The Make My Blinds Team
Excellent service…
What can I say about make my blinds.the Jessica at customer service was excellent cannot thank her enough. I had a fault on my blinds I emailed and explained the problem.she replied straight away all sorted within a few days .best customer service around .I def recommend them.
I had new blinds of them in my previous address, when I moved no hesitation I ordered again .. once again Jessica thankyou
14 juli 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Janet,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that you've continued to choose Make My Blinds and that Jessica was able to provide the excellent service you've come to expect from us. We're sorry to hear there was an issue with your blind, but it's wonderful to know that Jessica responded quickly and was able to get everything resolved for you within just a few days.
Your kind words and recommendation mean a great deal to us, and we'll be sure to pass on your feedback to Jessica, who will be thrilled to receive your recognition.
Thank you again for your continued loyalty and for choosing Make My Blinds for your new home.
Kind regards,
The Make My Blinds Team
Great service received by Marc
Marc, was top tier. Provided me with excellent customer service. Was polite, attentive and resolved my matter excellently. Great service received.
13 juli 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Nathan,
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that Marc provided you with excellent customer service and was able to resolve your enquiry so effectively. Being polite, attentive, and ensuring our customers receive the support they need is exactly the standard we strive for, so it's fantastic to know Marc delivered such a positive experience.
We'll be sure to pass your kind comments on to Marc, who will be thrilled to receive your feedback.
Thank you for choosing Make My Blinds.
Kind regards,
The Make My Blinds Team
I have had two deliveries of blinds 8…
I have had two deliveries of blinds 8 blinds in total. They have been fantastic.
I had a problem with warping in one of the very large blinds after about 6 months, I enquired about getting some replacement slats however I was happily informed that as they were guaranteed they would send a whole new blind. Fantastic customer service from Tim who kept me informed.
15 juni 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Angie,
Thank you for your wonderful review.
We're delighted to hear that you've been so pleased with both of your orders and that the blinds have met your expectations. While we're sorry to hear that one of the larger blinds developed a warp after several months, we're pleased that our guarantee gave you peace of mind and that we were able to provide a replacement quickly and hassle-free.
It's especially great to hear that Tim kept you informed throughout the process and delivered the level of service we strive for. We'll be sure to pass your kind comments on to him – he'll be delighted to receive your recognition.
Thank you for choosing Make My Blinds, and for trusting us with your window coverings.
Kind regards,
The Make My Blinds Team
They produced & issued my blind in good…
They produced & issued my blind in good time. No fault of their's, the delivery company damaged the blind during transit.
When i reported this to Make My Blind, they promptly built & issued another blind to me without any issues.
Excellent Customer Service. Jessica (one of their Client Service Advisors) kept on top of the order, providing me with regular updates.
A big Thank You to all at Make My Blinds for your help.
8 juli 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi David,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that, despite the issue with the courier damaging your blind in transit, our team was able to resolve things quickly and without hassle. We understand how frustrating situations like this can be, so we're pleased the replacement process was smooth and that you were kept informed throughout.
Jessica will be especially pleased to hear your kind feedback. We know how much she cares about providing excellent service, and we'll be sure to pass your comments on to her and the rest of the team.
Thank you again for your patience, your kind words, and for choosing Make My Blinds. We hope you enjoy your new blind for many years to come.
Kind regards,
The Make My Blinds Team
Great company
Great company. Good quality at decent price. First class customer service from Mark who was so helpful and sorted out my measuring blunder with no hassle. Highly recommend.
9 juli 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Sheena,
Thank you for your wonderful review!
We're delighted to hear that you're happy with the quality, value, and service you received. Mark will be especially pleased to know that he was able to help resolve the measuring issue quickly and without any hassle. We understand that mistakes can happen, so we're always happy to do what we can to help our customers achieve the perfect result.
Thank you for your recommendation and for choosing Swift Direct Blinds. We truly appreciate your support and hope to assist you again in the future. 😊
Best Wishes
Kind regards,
The Make My Blinds Team
I ordered made to measure curtains and…
I ordered made to measure curtains and a blind. They were pricier than other brands but had faster delivery and better reviews so I thought it would be worth it as I was moving soon and had no other curtains.
I received no dispatch or tracking information and when the shipment arrived the curtains were missing. It took a couple days for them to let me know that the curtains hadn’t even been shipped. For some reason it was then going to take up to 2 weeks more for the curtains to arrive even though they claimed they had been made already.
I was offered a refund on shipping even though I’d got free shipment because I’d spent over £500.
2 weeks later and still no dispatch notification or tracking information and no response from customer service. Really disappointed given how much money I spent with this company. Even if the lack of curtains is the factory’s fault, the customer service to rectify the mistake has not been good.
14 juni 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Tor,
Thank you for bringing this to our attention. We are very sorry to read about your experience and can understand how frustrating this must have been, particularly when you were relying on your order for an upcoming move.
We take concerns regarding communication, delivery updates, and customer service very seriously, and we would like the opportunity to investigate what has happened and review the support you have received so far.
Unfortunately, we have been unable to identify your order from the details provided in your review. If you could please contact us or reply to this message with your order number and postcode, a member of our team will look into this as a priority and provide a full update.
We sincerely apologise for the disappointment caused and would welcome the opportunity to resolve this matter for you.
Kind regards,
The Make My Blinds Team
Terrible experience
Terrible experience, and it seems their ‘stock reply’ to these bad reviews have showed they haven’t taken onboard any feedback because we’ve had exactly the same issue as everyone else. The 4mm tolerance is hidden in a very inconvenient place that isn’t obvious, so the blinds came and they were 4mm out. Have refused a refund or the return of said blinds that don’t fit and have put the blame fully on us. Disgusting behaviour if you ask me, I would recommend staying very clear of this company! And no, I don’t want one of your “after care team” to get in touch and tell us all over again about how you will not take any responsibility for this.
7 juli 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Sam.
Thank you for your feedback.
We're sorry to hear that you remain disappointed with your experience. Having reviewed your case, we would like to reassure you that our intention is not to dismiss your concerns or avoid responsibility, but to fully understand what has happened so we can reach the right resolution.
Following a review of the correspondence, we recently contacted you to request some additional information and photographs to help us investigate the fitting issue further. At present, we do not yet have the evidence required to determine whether there is a manufacturing issue, measurement discrepancy, or another factor affecting the installation.
We genuinely want to help resolve this for you and would be grateful if you could respond to our latest email with the requested photographs and measurements. Once received, we will review everything as a priority and work with you towards a suitable outcome.
We appreciate that this situation has been frustrating and we remain committed to assisting you. We hope to hear from you soon so that we can move things forward.
Kind regards,
The Make My Blinds Team
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