Useless company they got my measurement mixed up tbe sens the drop as width and witdh as drop ,customer seevice is non existent i clicked insure but they said i didnt ....dont order from this crowd ge... Toon meer
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Despite my order being due to arrive later than expected meaning I would no longer be in my previous address, the customer support team, specifically Marc, helped me all the way through so I could... Toon meer
Excellent service, Fastdelivery, Fantastic quality Competitively priced I had a small issue with one of the 3 blinds that I ordered. Contacted Jessica at customer services and the problem was resol... Toon meer
I have had two deliveries of blinds 8 blinds in total. They have been fantastic. I had a problem with warping in one of the very large blinds after about 6 months, I enquired about getting some repla... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MakeMyBlinds was founded with 3 primary objectives; Making high quality, made to measure window blinds affordable to the average consumer. Presenting our catalogue and pricing in an easily decipherable and comparable way to allow you to pick the perfect blind based on your taste and budget. Delivering top notch customer service, from order to delivery to remove as much stress from the process as possible. We believe that getting the blind of your dreams (you have weirdly boring dreams) should not be a hassle. It should be a happy time, full of possibilities and adventure as you find the perfect blinds to give your home that final polish. Now you know what we are about, you can help us on our quest with your wonderful feedback! Let us know what we did well, what we can do better and if we sounded hot on the phone. Loads of us are single. All feedback is greatly appreciated and actioned upon, so the 5 minutes you take to review us could make the world of difference to our customers in the future. We hope to make your blinds soon!
Contactgegevens
Quayside House, Basin Rd, BN41 1WF, Brighton and Hove, Brighton, Verenigd Koninkrijk
- 0117 463 0117
- info@makemyblinds.co.uk
- makemyblinds.co.uk
4,3
Uitstekend
14K reviews
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Great product for tilt and turn window…
Great product for tilt and turn window and ease to install yourself. I had a small issue with blind and Michael was very helpfully and a replacement was sent promptly. Would order again from them Nikki
6 juli 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Thank you, Nikki, for taking the time to leave such a wonderful review.
We're delighted to hear that you're pleased with your blind and found it easy to install on your tilt and turn window. It's also great to know that Michael was able to assist quickly and ensure your replacement was arranged promptly.
Providing both quality products and excellent customer service is incredibly important to us, so your feedback means a lot to the team.
Thank you again for choosing us, and we look forward to helping you with any future window dressing projects.
Kind regards,
The Make My Blinds Team
Fast and professional after-sales support
I had a great experience with Make My Blinds. The original headrail had a fault, but after contacting customer service, Michael was very helpful and arranged a replacement straight away.
The new headrail arrived quickly, was easy to install, and now everything works perfectly. Excellent customer service, quick resolution, and great communication throughout.
Thank you, Michael, for your help. I would definitely recommend Make My Blinds.
3 juli 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Ruta,
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that you had a great experience with Make My Blinds and that our after-sales team was able to resolve the issue with your headrail quickly and efficiently.
While we're sorry the original component was faulty, it's fantastic to know that the replacement arrived promptly, was easy to install, and that everything is now working perfectly.
Thank you also for your kind words about Michael. We’ll be sure to pass your feedback on to him, as he'll be pleased to know that his help and communication made such a positive difference to your experience.
We really appreciate your recommendation and thank you for choosing Make My Blinds.
Kind regards,
The Make My Blinds Team
Fantastic all round service from start…
Fantastic all round service from start to finish. Quick turnaround, answered queries and helped when an issue arose with a replacement blind, no fuss whatsoever.
1 juli 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Steve,
Thank you for your wonderful review.
We're delighted to hear that you received fantastic service from start to finish and that you were pleased with the quick turnaround on your order. It's especially great to know that when an issue arose with your replacement blind, our team was able to resolve it quickly and without any hassle.
Providing helpful, efficient service is something we pride ourselves on, so it's fantastic to receive such positive feedback.
Thank you for choosing Make My Blinds, and we hope to help you again in the future.
Kind regards,
The Make My Blinds Team
My order was perfect
Hi
I made an online order from Make My Blinds for 10 wooden blinds and when I received my order it was brilliant
All sizes were bang on correct and also the packing of my products was great and delivered on time as promised.
Online ordering is very easy
Customer service is very good and replied to my emails very quickly thanks to Jessica in Customer service .
I honestly can't complain about anything
Brian Heffernan
30 juni 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Brian,
Thank you for taking the time to leave us such a fantastic review.
We're delighted to hear that your wooden blinds arrived on time, that the measurements were spot on, and that you were pleased with the quality and packaging of your order. It's also great to know that you found our website easy to use and that the ordering process was straightforward.
Thank you as well for your kind words about Jessica. We're proud of the service our team provides, and we'll be sure to pass your feedback on to her.
We really appreciate your recommendation and are thrilled that you couldn't fault your experience with us.
Kind regards,
The Make My Blinds Team
So happy with my experience.
So happy with my experience.
Purchased real wood blinds and I am delighted with them.
The quality is perfect and they are exactly to the size ordered.
The dispatch and delivery was speedy and very good value for money 5 stars from me 👍
25 juni 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi,
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that you're so pleased with your real wood blinds and that the quality, sizing, and finish all met your expectations. It's also great to know that you found our prices competitive and that your order was dispatched and delivered quickly.
Thank you for your 5-star recommendation. We really appreciate your support and hope you enjoy your new blinds for many years to come.
Kind regards,
The Make My Blinds Team
Affordable good quality
First class service and quick delivery, shutters are high quality and fit perfectly, the price was fantastic compared with other online shops, fitting instructions are very easy to follow, I would recommend VERSELO Low Profile handles as an alternative to standard espag that are fitted to most upvc windows to enable a close fit😁
30 juni 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Stevie,
Thank you for taking the time to leave us such a fantastic review.
We're delighted to hear that you found our shutters to be affordable, high quality, and a perfect fit for your windows. It's also great to know that the ordering process, delivery, and fitting instructions all met your expectations.
Thank you as well for sharing your recommendation regarding the VERSELO Low Profile handles. We're sure other customers with uPVC windows will find this tip helpful when looking to achieve a closer fit.
We really appreciate your recommendation and thank you for choosing Make My Blinds.
Kind regards,
The Make My Blinds Team
Make My Blinds UK has provided a great…
Make My Blinds UK has provided a great service on 3 separate orders.
There was a small issue with the last order, which Christian quickly resolved.
I will certainly use them again.
27 juni 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Chris,
Thank you for taking the time to leave us a review and for your continued support across multiple orders.
We're delighted to hear that you've been pleased with both our products and service, and that you would choose to shop with us again. While we're sorry there was a small issue with your most recent order, it's great to know that Christian was able to resolve it quickly and efficiently.
We'll be sure to pass your kind comments on to him, as we're sure he'll appreciate the recognition.
Thank you again for choosing Make My Blinds. We look forward to helping you with any future projects.
Kind regards,
The Make My Blinds Team
Excellent Customer Service - no quibbles
I have now bought 2 blinds from MakeMyBlinds. When I placed the orders they were very helpful.
With the second one, we had a problem with a clip that holds the strings in place breaking after a short while. I went onto the chat and sent them some photos.
They said they’d send some replacements and asked me how many to send.
I had an email saying they would take 5 - 7 working days - they actually arrived the very next day!!
All through the very short process they were great to deal with, friendly and efficient. If only all companies were like this!!!
Thank you so much - I highly recommend them.
26 juni 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Nancy,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you've had such a positive experience with us and that our team was able to assist you with both of your orders. While we're sorry to hear there was an issue with the clip on your second blind, we're pleased that the replacement parts reached you quickly and that the process was straightforward and hassle-free.
It's especially great to hear that you found our team friendly, efficient, and easy to deal with throughout. Providing excellent customer service is something we take great pride in, so your kind words mean a lot to us.
Thank you for your recommendation and for choosing Swift Direct Blinds. We hope you enjoy your blinds for many years to come.
Kind regards,
The Make My Blinds Team
I ordered two blinds
I ordered two blinds. One for front room one for bathroom.
Front room blind is great quality and fast service.
I made a mistake on bathroom one so have reordered. Mark has been great with helping with this order and always comunicates if delay on product.
Thank you for your help and kindness.
25 juni 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Linda,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're pleased with the quality of your front room blind and the service you received. We also appreciate your understanding regarding the bathroom blind and are glad we could assist with getting a new order placed.
A special thank you for your kind words about Mark. We're pleased to hear that he kept you informed throughout the process and was able to help resolve the issue. We'll be sure to pass your feedback on to him.
Thank you for choosing Swift Direct Blinds. We look forward to receiving your bathroom blind and hope you enjoy both products for many years to come.
Kind regards,
The Make My Blinds Team
Amazing service
Amazing service. My blinds were made exactly to order, quality is superb and they look incredible. Do not hesitate to buy from this company, they are the best price above all others in search results.
23 juni 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Kerry,
Thank you for your fantastic review.
We're delighted to hear that you're so pleased with your new blinds and that they were made exactly to order. It's wonderful to know that you're happy with both the quality and the finished look.
We're especially grateful for your kind recommendation and your comments about our pricing. We work hard to offer high-quality made-to-measure blinds at great value, so it's rewarding to hear that we stood out from the competition.
Thank you for choosing Make My Blinds. We truly appreciate your support and hope you enjoy your beautiful new blinds for many years to come.
Kind regards,
The Make My Blinds Team
Customer service absolutely disappointing
Unfortunately I had very bad experience with the customer service. The way they treat you at first is not bad, but when a problem arises you're being pushed of the rail.
I've ordered 5 different sized blinds back in 2024. Within this time, from then (Nov-DEC 2024) until the moment when I've contacted them (April 2026) one of the blinds stopped shutting properly. It felt like the motor or the mechanism inside was not holding the blind in place when you pul it to shut. This blind was in adult bedroom, 2 other ones at childrens bedrooms and the kitchen are absolutely fine until now.
The company has 5 years blind warranty and in this case I have messaged them asking whether this issue falls under their warranty. They asked me to take pictures, record short video of the issue. They said yes, it falls under their warranty, because it seems like the motor may not be installed properly and sent me a troubleshooting instructions. We, my husband and I, cheked on the mechanism and all seemed to be fine by looking at the troubleshooting instuctions. I emailed them saying that all seemed to be ok with the installation, but the issue still occurs. They said they can send me a mechanism for me to change it myself or they can make another blind. I did not feel comfortable changing the mechanism as not being professional I was afraid I will damage it more than it is. I'm not even sure if this is appropriate request from the company. Ok, then they asked me for the measurements of the broken blind which I gave them. around week or two later the blind came. So happy that we will sleep in the darkness again we opened it and tried to install it, but it was too short, it was not hanging on the original hooks that are already installed within the window gap. I have emailed them back saying that the blind they've sent to me is too short. In reply they said because the measurements I've given them are the RECESS ones so they take a few milimaters off the blind so it fits properly. I did understand it, because this is the way I have ordered them originally, but when I was asked for measurements the recess was not mentioned, I was asked for the measurements of the blind and not the window gap where the blind is installed. But the guy who handles emails with me said that he requested measurements with recess, so I had to screenshot our conversation to proof him that he asked me for the measurements of a blind, no recess mentioned. And from then on I am being ignored, my complains are ignored. Apparently the blind is being made, but the case itself takes now 2 months, the proper blind is being produced 2 weeks. It's just so unprofessional and disappointing. I have requested a full refund for all the blinds as if I want to order one with another company I want them to be all the same, and not 4 the same and 1 odd. I will see what they'll say, but I am so tired of dealing with them and their incompetency, disappointed and frustrated at the same time. Just for ignoring me and not being reliable they don't deserve more than 1 star
15 juni 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Dear Anna,
Thank you for taking the time to share your feedback.
We're very sorry to read about your experience and the frustration caused while trying to resolve the issue with your blind. We appreciate that, after initially being advised the fault was covered under warranty, the process that followed did not meet the standard of service you rightly expected.
We understand your concerns regarding the replacement blind measurements and the length of time it has taken to bring this matter to a satisfactory conclusion. Clear communication and timely resolutions are extremely important to us, and we're sorry that this has not been your experience on this occasion.
One of our team members will be reaching out to you to discuss the concerns you've raised, review the history of your case in full, and work towards a suitable resolution. We value your custom and appreciate the opportunity to address this matter with you personally.
Kind regards,
The Make My Blinds Team
Shocking.
Shocking.
Extremely long wait time to begin. Blinds were very poor quality, loose stiching, permanent stains fresh out the box, wobbly fittings, creased and generally 0/10 quality. Don't bother.
18 juni 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Dear William,
Thank you for taking the time to share your feedback.
We're very sorry to hear that you've been disappointed with both the quality of your blinds and the time taken to receive them. We understand how frustrating it must be to finally receive your order and find issues such as loose stitching, stains, creasing, and concerns with the fittings.
This is certainly not the experience we want our customers to have, and we appreciate you bringing these concerns to our attention.
A member of our Aftercare Team will be contacting you shortly to discuss the issues you've raised in more detail and work with you towards a suitable resolution.
Kind regards,
The Make My Blinds Team
Antwoord van Make My Blinds
Hi Wendy,
Thank you for your review.
We're delighted to hear that you found us to be a great blind supplier and would recommend us to others. Knowing that you'd encourage others to check us out for their window covering needs means a great deal to the team.
Thank you for choosing Make My Blinds. We appreciate your support and hope to help you again in the future.
Kind regards,
The Make My Blinds Team
Gorgeous blind and super helpful customer service team!
Brought my blind for new home in March, we didn’t start decorating until just recently so the blind had been in the box for quite some time. When we put the blind up I realised that I had got the measurements slightly wrong. I called make my blinds and the team were so helpful and got me a new one.
The new one came today and it’s perfect. I can’t thank the team enough, gorgeous blinds really good quality, heavy and look super expensive. I will definitely be ordering again.
Thank you.
18 juni 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Murray,
Thank you for your wonderful review.
We're delighted to hear that you're so pleased with your new blind and with the support you received from our customer service team. We understand how easy it is for measurements to be slightly off, and we're glad we were able to help get everything sorted for you.
It's fantastic to hear that the replacement blind is a perfect fit and that you're so happy with the quality and appearance. We take great pride in offering beautifully made blinds along with great customer service, so your feedback means a lot to us.
Thank you for choosing Make My Blinds. We truly appreciate your kind words and look forward to helping you with future projects in your new home.
Kind regards,
The Make My Blinds Team
A great experience from make my blinds
A great experience from make my blinds, Joshua from customer service was a great help getting needed parts which came quickly
16 juni 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Chris,
Thank you for your great review. We’re delighted to hear that you had such a positive experience and that Joshua was able to assist you with the parts you needed.
It’s great to know they arrived quickly and everything was resolved smoothly — we’ll be sure to pass your kind comments on to Joshua.
We really appreciate your feedback and hope to assist you again in the future.
Kind regards,
The Make My Blinds Team
I ordered a pair of venetian blinds…
I ordered a pair of venetian blinds from a sample. When they arrived they were a different colour to the sample. On contacting the company they agreed that the samples had been labelled incorrectly. So I had to wait for new samples to arrive and choose again- then they emailed to say the colour I had chosen was not in stock until mid July (maybe!) so I asked for a refund. They were responsive to the issue but it took quite a while to find they could not do the job I had paid for. I am waiting for my refund. I would also say that the blinds themselves were also a bit flimsy in construction in my opinion.
16 juni 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Dear Armanda,
Thank you for taking the time to share your feedback.
We’re very sorry for the inconvenience caused, particularly with the sample being incorrectly labelled and the delays this created for you. We completely understand how frustrating this must have been.
We also apologise for the subsequent stock issue after you had taken the time to select an alternative — we appreciate that this meant we were unable to fulfil your order as expected.
In regard to your refund, we can confirm that this was processed 6 days ago, so it should now be appearing in your account depending on your payment provider.
Your feedback has been taken on board, as it highlights areas where we need to improve both our processes and communication.
Kind regards,
The Make My Blinds Team
Beautiful blinds and excellent quality…
Beautiful blinds and excellent quality . There was an issue with delivery but once the issue was flagged up with the customer service department the issue was dealt with swiftly.
17 november 2025
Antwoord van Make My Blinds
Hi Jacqueline,
Thank you for your lovely review. We’re delighted to hear that you’re happy with the quality of your blinds and found them to be both beautiful and well made.
We’re sorry to hear there was an issue with delivery, but we’re really pleased our customer service team were able to step in and resolve this swiftly for you.
We truly appreciate your feedback and support, and we hope to assist you again in the future.
Kind regards,
The Make My Blinds Team
Great price & lovely blinds
Great price, lovely blinds with speedy delivery and excellent customer service, in part Michael who was especially helpful.
12 juni 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Kim,
Thank you for your wonderful review. We’re delighted to hear that you’re pleased with your blinds and found them to be great value, with speedy delivery and excellent service.
It’s especially lovely to hear your kind feedback about Michael — we’ll be sure to pass your comments on to him.
We really appreciate your support and hope to assist you again in the future.
Kind regards,
The Make My Blinds Team
Very happy with makemyblinds
Very happy with makemyblinds. Ordered 3 blinds and the quality was excellent. Had a slight issue with the size of one but I contacted customer service and Michael was exceptionally professional and helpful in resolving the issue. Would highly recommend make my blinds
1 juni 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Mark,
Thank you for your kind words.
We’re so pleased to hear that Michael was able to resolve the issue for you. I will of course pass on your review to him.
We really appreciate you taking the time to leave your feedback.
Kind regards,
The Make My Blinds Team
Ordered a replacement clutch for…
Ordered a replacement clutch for day/night blind which arrived today and is now fitted. Very good service from Jessica. Will not hesitate to use them again and recommend them to others.
8 juni 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Michael,
Thank you for your review! We are really happy that Jessica was able to resolve the issue for you. I will of course be passing on your feedback to her as well.
We really appreciate you taking the time to share your feedback, and we hope you enjoy your blinds for many years to come.
Kind regards,
The Make My Blinds Team
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