Useless company they got my measurement mixed up tbe sens the drop as width and witdh as drop ,customer seevice is non existent i clicked insure but they said i didnt ....dont order from this crowd ge... Toon meer
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Despite my order being due to arrive later than expected meaning I would no longer be in my previous address, the customer support team, specifically Marc, helped me all the way through so I could... Toon meer
Excellent service, Fastdelivery, Fantastic quality Competitively priced I had a small issue with one of the 3 blinds that I ordered. Contacted Jessica at customer services and the problem was resol... Toon meer
I have had two deliveries of blinds 8 blinds in total. They have been fantastic. I had a problem with warping in one of the very large blinds after about 6 months, I enquired about getting some repla... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MakeMyBlinds was founded with 3 primary objectives; Making high quality, made to measure window blinds affordable to the average consumer. Presenting our catalogue and pricing in an easily decipherable and comparable way to allow you to pick the perfect blind based on your taste and budget. Delivering top notch customer service, from order to delivery to remove as much stress from the process as possible. We believe that getting the blind of your dreams (you have weirdly boring dreams) should not be a hassle. It should be a happy time, full of possibilities and adventure as you find the perfect blinds to give your home that final polish. Now you know what we are about, you can help us on our quest with your wonderful feedback! Let us know what we did well, what we can do better and if we sounded hot on the phone. Loads of us are single. All feedback is greatly appreciated and actioned upon, so the 5 minutes you take to review us could make the world of difference to our customers in the future. We hope to make your blinds soon!
Contactgegevens
Quayside House, Basin Rd, BN41 1WF, Brighton and Hove, Brighton, Verenigd Koninkrijk
- 0117 463 0117
- info@makemyblinds.co.uk
- makemyblinds.co.uk
4,3
Uitstekend
14K reviews
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Antwoord van Make My Blinds
Hi Tatiana,
Thank you for your review! We’re so pleased to hear you’re happy with your new blinds.
We really appreciate you taking the time to share your feedback, and we hope you enjoy your blinds for many years to come.
Kind regards,
The Make My Blinds Team
Excellent Company, above and beyond
Read until the end:
Firstly let me say, from ordering my obscure sized blinds to delivery was exactly 1 week.
2 of my blinds were oversized. I had tried 3 different companies before I found this company to find one who would make extra long blinds. None of the regular companies would go that 10cm over for my windows, I ended up searching ‘oversized blinds’ and ‘make my blinds’ came up top.
I was able to order all 7 of my blinds, recess, in grey. I did take out the insurance incase I had any errors but every single blind fitted 200% perfectly.
The fitter (who I employed to fit them) said “these blinds are better made and finished than mine” he said “the quality is very good and the blinds are well made”.
I did try a well known company beginning with H and they wanted 5 times the price for the same blinds.
I am so pleased with the quality and the exact bespoke sizing, I can’t thank this company enough.
Ignore any negative reviews, Make My Blinds Made My Blinds in a week. Spot on.
2 mei 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Kevin,
Thank you so much for your incredible review – it really means a lot to us.
We’re absolutely delighted to hear how pleased you are with your blinds, especially given the more unusual sizing requirements. It’s great to know we could provide a solution where others couldn’t, and that everything arrived so quickly and fitted perfectly first time.
We also really appreciate you sharing your fitter’s feedback on the quality and finish – that’s fantastic to hear and something we take great pride in.
It’s wonderful to know you felt confident throughout the process and that the value, quality and service all met your expectations. Feedback like yours truly makes all the hard work worthwhile.
Thank you again for your support and recommendation – we’d be delighted to help you again in the future.
Kind regards,
The Make My Blinds Team
Excellent service from Make My Blinds
Excellent service from Make My Blinds. I was originally advised that delivery would take 1–2 weeks, but after speaking with Tim in customer service, my order was being delivered within a week at a small additional cost. Communication was prompt and professional throughout. Thank you, Tim, for your outstanding customer service. Highly recommended! and will purchasing more blinds.
2 juni 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Dear Mr Tierney,
Thank you so much for your fantastic review.
We’re delighted to hear that you had such a positive experience with us, and that Tim was able to help bring your delivery forward – we’ll be sure to pass on your kind words to him.
It’s great to know that the communication was prompt and professional throughout, and that your order arrived in time for your needs.
We really appreciate your recommendation and look forward to helping you again when you’re ready for your next set of blinds.
Kind regards,
The Make My Blinds Team
Thank you Jessica for all the support
2 juni 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Lenuta,
Thank you for your kind words.
We’re so pleased to hear that Jessica was able to support you — we’ll be sure to pass on your thanks to her.
We really appreciate you taking the time to leave your feedback.
Kind regards,
The Make My Blinds Team
Sooo easy to order from this company!
Sooo easy to order from this company!
The product quality is fantastic and delivery super quick!
Very happy with my faux wooden blinds😃
25 mei 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Sharon,
Thank you so much for your lovely review.
We’re thrilled to hear that you found the ordering process so easy and that you’re pleased with the quality of your faux wooden blinds. It’s great to know they arrived quickly and met your expectations.
Thanks again for choosing Make My Blinds – we really appreciate your feedback.
Kind regards,
The Make My Blinds Team
I was about to commit to buying made to…
I was about to commit to buying made to measure blinds from Dunhelm, thinking they'd be cheaper but they were plastic looking like wood. I then started to look online & came across 'Make My Blinds' & another website where the prices were pretty much on par. I went with MMB as the lead time was shorter.
I didnt receive any purchase invoice & when I queried this, I'd given the incorrect email. This was soon rectified & a copy was emailed to me & I could still track even though I couldnt change the address. The customer service were polite & efficient. I waited seconds for my call to be answered.
The delivery guy was also very helpful & carried 6 boxed up blinds inside for me. I was very happy with the quality & sturdiness of the make & they were packed well. It was so easy to measure up (Dunhelms 'how to' seemed a lot more daunting). The process was quick but I did measure each window a few times to be sure.
The blinds went up and look amazing. I ordered a matching blind out of plastic for my ensuite sower room. Just two things - for some unbeknown reason each head cover was 1-2 mm too long and had to be sawn off. Not a problem for me as I have an angle grinder.
Also the confusion of thinking they'd sent out an incorrect blind. One end of the box had my measurements but the other read 100cm x 135cm. This really threw me, so just check each end for the correct size you ordered!
Overall still a quick service & I'm very happy. Six blinds cost me less than £400.00, they were on sale plus another 10% off for spending a certain amount. A great service.
20 mei 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Roz,
Thank you so much for your detailed and thoughtful review.
We’re delighted to hear that you chose Make My Blinds and that you’ve been so pleased with the overall experience – from the ordering process and customer service through to delivery and the final look of your blinds. It’s especially great to know you found the measuring process straightforward and achieved such a fantastic result across multiple windows.
We’re also really pleased that our team were able to quickly resolve the email query and provide the support you needed, and we’ll be sure to pass on your kind comments.
Thank you as well for highlighting the points around the headrail covers and packaging labels. Feedback like this is incredibly valuable and helps us continue to improve both our products and the overall experience.
It’s wonderful to hear how happy you are with the quality and value, and we truly appreciate your recommendation.
Kind regards,
The Make My Blinds Team
blinds haven’t showed up
Delivery should’ve been yesterday, waited home all day. Nothing. Out for delivery today, due between 15.21 - 17.21. Nothing. They just turned off the tracker and went home. Chat shuts @5pm which is useless. Not even so much as a phone call from the driver - £15 next day delivery charge, now entering the weekend on day 5 without my blinds. Need to use a more reliable delivery company.
29 mei 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Josh,
Thank you for taking the time to share your experience, and I’m really sorry for the frustration caused by the delay to your delivery.
We completely understand how disappointing it is to wait in for a delivery that doesn’t arrive as expected, especially after paying for next day delivery and then facing further delays without clear communication. That’s certainly not the level of service we aim to provide.
This isn’t the experience we want for our customers, and we take feedback like this seriously.
One of the after care will be investigating to see what happened and will be back in touch with you.
Thank you again for bringing this to our attention.
Kind regards,
The Make My Blinds Team
Absolutely brilliant blinds
Absolutely brilliant blinds, take hardly anytime to fit, look fantastic and are high quality.
Customer service is excellent too 😊
26 mei 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Rosemary,
Thank you so much for your lovely review.
We’re thrilled to hear how pleased you are with your blinds and that you found them quick and easy to install. It’s also fantastic to know our customer service made a positive impression.
Thank you again for your kind words and for choosing Make My Blinds.
Kind regards,
The Make My Blinds Team
These guys really saved my bacon
These guys really saved my bacon, I needed custom blinds quickly and Mark organised it over the bank holiday weekend to have the factory expedite my order, he went above and beyond and they were manufactured on the Tuesday shiped at 5:00 p.m. and arrived at 7:30 a.m. on the Wednesday morning... just in time for me to travel to the property to get them fitted.
Moving house is incredibly stressful and Mark removed all the stress from this part of the process, the blinds I wanted were on sale, so my order was excellent value and yet I was treated like a valued customer throughout.
Now they are fitted they are the perfect sizes and I'm very impressed with the quality and ease of installation.
I couldn't be happier so I would definitely recommend these guys to anybody who needs custom blinds at reasonable prices, and importantly, impeccable customer service. Something I value just as much as everything else.
A huge thank you to Mark and the team,
David B
22 mei 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi David,
Thank you so much for your fantastic review.
We’re absolutely delighted to hear how pleased you are with both your blinds and the service you received. Moving house can be a stressful time, so it’s great to know that Mark was able to step in, support you, and help make this part of the process as smooth as possible.
We’ll be sure to pass your kind words on to Mark – he’ll be thrilled to know his efforts made such a difference, especially arranging everything over the bank holiday to meet your timeline.
It’s also wonderful to hear that the blinds arrived in time, fit perfectly, and met your expectations for quality and ease of installation.
Thank you again for your recommendation and for choosing us – it really does mean a lot.
Kind regards,
The Make My Blinds Team
Joshua the customer service man I asked…
Joshua the customer service man I asked for help from was so helpful and courteous. I must say I was pleasantly surprised. Nothing was too much trouble. My request was dealt with by Joshua who went to a lot of trouble on my behalf and came to a very satisfactory conclusion.
24 mei 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Tina,
Thank you so much for your kind review.
We’re delighted to hear that you had such a positive experience with our customer service, and that Joshua was able to support you so effectively. I’ll be sure to pass on your lovely comments to him – he’ll be thrilled to know his efforts made such a difference.
It’s great to know your request was resolved to your satisfaction, and we really appreciate you taking the time to share your experience.
Kind regards,
The Make My Blinds Team
Followed the measuring instructions on…
Followed the measuring instructions on their website for the Clic fit blinds, ordered the size of visible glass between the gaskets/seal. When we received the Clic fit blinds and tried to fit one by following their fitting instructions, we discovered they do not fit because they aren't wide enough. Tried getting hold of customer support on live chat was told to email, did not receive a reply, sent another email, did not receive a reply, so tried the live chat again and was told to be patient and rest assured they will provide assistance as soon as they can. After 5 days of no response, not even we have you email and will get back to you asap, I decided to ring them, spoke to a person called Tim, who basically lied to me, said he would reply to email after the call, and he would call the factory to see why all my blinds were 4mm narrower than I ordered and also asked me to send pictures of the the brackets fitted and with the blinds attached to make sure I was fitting them correctly, he never replied to the email. So I tried to the live chat again and spoke to Marc, who told me Tim would try and ring me Friday afternoon or Saturday morning, he didn't. Finally after 12 days I receive a reply from Joshua, saying "I have taken a look at the website and we state there is a 4mm manufacturing tolerance on all our products. This is a legal tolerance for all made to measure products." I don't think they understand what tolerance means. No offer of help on how I can fit my blinds as they aren't wide enough, just if I can provide evidence of the size of the blinds by taking pictures they can review it internally. Also we paid for the measuresure cover, I would not recommend anyone buying it as it doesn't cover anything, even though it says "Measuring for your blinds is easy with our helpful guides and videos - but mistakes can happen!"
Terrible experience, £500 out of pocket and stuck with blinds that don't fit as they instructions say they should.
14 mei 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Dear James,
Thank you for taking the time to share your experience, and I’m very sorry to read how frustrating this has been for you.
We completely understand how disappointing it is when blinds don’t fit as expected, particularly when you’ve followed the measuring guidance and added MeasureSure cover for peace of mind. This is clearly not the outcome you were expecting, and we appreciate how concerning this must feel.
I’m also sorry to hear about the delays in communication and the lack of follow-up you’ve described. That’s not the level of service we aim to provide, and we understand how this would add to your frustration.
While manufacturing tolerances do apply, we would always expect to fully review any concerns like this in detail and provide clear, timely support to help reach a resolution. It’s important to us that every customer feels supported throughout the process.
Please be assured that your case is now being looked at by our aftercare team as a priority. We would really like the opportunity to review everything thoroughly with you — including the measurements, fitting, and the cover you’ve purchased — and work towards a fair and practical solution.
Thank you again for your feedback — it’s incredibly valuable in helping us improve both our products and our service.
Kind regards,
The Make My Blinds Team
Service as seamless as their blinds by Amy
All good things to say about this company. Heard about from a recommendation and ordered a very large blind 165 wide by 250 drop which was costing a fortune elsewhere. It arrived quickly and had a minor but annoying fault with a mark on it. I emailed customer service where Amy helped me out. She was great got details of what had happened and was immediately on to finding a solution. She contacted the factory team and they were happy to remake the product straight away and apologised for the inconvenience. Will definitely be using for all the future blinds and telling my pals. Thanks!
25 mei 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Harris,
Thank you so much for your fantastic review. We’re delighted to hear that you had such a positive experience and that your blind offered great value compared to elsewhere.
We’re sorry to hear there was a minor issue initially, but it’s great to know that Amy was able to step in and resolve this quickly for you. We’ll be sure to pass your kind words on to her and the factory team — they’ll really appreciate it.
It’s wonderful to hear that you’ll be returning to us and recommending us to others. Thank you again for choosing us.
Kind regards,
The Make My Blinds Team
Exceptional customer service.
I have fitted 6 full houses from Make My Blinds. Service and quality has always been excellent. Special mention to Jessica where nothing was too much trouble during a recent request for assistance. 5 star service.
18 mei 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Mike,
Thank you so much for your fantastic review. We’re delighted to hear that you’ve consistently been happy with both the quality of our blinds and the service you’ve received.
It’s especially great to see your kind mention of Jessica — we’ll be sure to pass your feedback on to her. She’ll be really pleased to know she was able to help.
We truly appreciate your continued support and your 5‑star recommendation.
Kind regards,
The Make My Blinds Team
Excellent service
Excellent service and pricing. Products were of great quality and were delivered quicker than we expected. Highly recommended.
13 november 2025
Antwoord van Make My Blinds
Hi Dirk,
Thank you so much for your fantastic review. We’re delighted to hear that you were happy with the quality of the products, the pricing, and that your order arrived quicker than expected.
We really appreciate your recommendation and thank you for choosing Make My Blinds.
Kind regards,
The Make My Blinds Team
Make my blinds saved the day.
I had made a right blunder on my order of 3 blinds ie 200mm too short on each. I was way passed the cut off time for alterations but Make My Blinds pulled the stops out and saved the day for me. I’m so very grateful and have no hesitation in recommending them. The quality is superb as this is second lot I have ordered from them and so easy to install
16 mei 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Tina,
Thank you so much for your fantastic review. We’re delighted to hear that we were able to help put things right for you and “save the day” — it’s exactly what we aim for.
It’s also great to know this is your second order with us and that you’re pleased with both the quality of the blinds and how easy they were to install. Your recommendation really means a lot to us.
Thank you again for choosing us.
Kind regards,
The Make My Blinds Customer Team
they take you money but then...
they take you money but then...? nothing. after 3 days, nothing. no response on the telephone, no response on the webchat...nothing. Wish I'd ordered with one of their competitors who promised to ship in 24 hours...
Have upgraded from 1* as i did in fact eventually manage to get through on the webchat. But there are no excuses for not answering the phone, and their response makes no mention of the fact they don't bother to man their phone lines.
As for delivery times, if they had made it obvious when I might expect to see my blinds before I'd paid (like, say, Amazon do on every order), I might not had pressed the pay button, or I would have looked for someone who might be able to deliver more quickly, as time is an issue for me. It might not be for others. If they really want to manage people's expectations and avoid irritating paying customers, then being super-clear about delivery waits would be better. But I'm guessing they would worry it might put people off?
6 mei 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Dear Simon,
Thank you for your review, and we’re sorry that you felt disappointed with your experience.
We’d like to clarify that we were able to respond to you via webchat yesterday, where we confirmed your expected dispatch date as 11th May, in line with the information shown on our website at the time of ordering. We apologise if you were unable to reach us by phone — we were experiencing a higher than usual call volume.
We understand how important clear communication is and appreciate you raising this. If you have any further questions about your order or delivery timescale, our team would be happy to help.
Kind regards,
The Make My Blinds Team
Ordered 3 times and 2 of the 3…
Ordered 3 times and 2 of the 3 experiences have been bad:
First issue: blinds made too big for space and after back and forth agreed to re-make them. I had to chase for 5 weeks and eventually they delivered *plot twist* the same faulty blinds.
Second issue: automatic blinds controller doesn't work and looks like it was designed in the 90's
28 april 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Harold,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience — particularly as a returning customer.
We completely understand how frustrating it must have been to encounter repeated issues, especially with the remake not resolving the original problem and the concerns you’ve raised regarding the motorised controls. This is certainly not the standard of product or service we aim to provide.
One of our aftercare team will be contacting you to discuss your concerns in detail and work towards a suitable resolution.
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
Kind regards,
Make My Blinds
Excellent Customer service
I would really recommend this site blinds were received in a good time scale and lovely quality also for there customer service, I had a faulty blinds and they happily replaced it without any bother, if you have a problem they are happy to help with there easy to use customer service number. So anyone wanting blinds this is your site
22 april 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Dawn,
Thank you so much for your excellent review. We’re delighted to hear that your blinds arrived within a good timescale and that you’re happy with their quality.
It’s especially great to know that our customer service team was able to help quickly when you experienced an issue and that the replacement was sorted without any hassle. We always aim to make resolving problems as easy as possible.
Thank you again for your recommendation and for choosing Make My Blinds.
Kind regards,
The Make My Blinds Team
Absolutely best customer service
Absolutely best customer service. Paul Was fantastic polite and so knowledgeable. The quality of the blinds was super. Will always buy my blind from here. Thank you Paul.
26 februari 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Samim,
Thank you so much for your fantastic review. We’re delighted to hear that you received such great service and that you’re happy with the quality of the blinds.
We’ll be sure to pass your kind words on to Paul — he’ll be really pleased to know his knowledge and support made such a positive impression. Thank you for your recommendation and for choosing Make My Blinds.
Kind regards,
The Make My Blinds Team
Great quality and great customer service
I have ordered 5 blinds from this company, they are great quality.
The directions and instructions were easy to follow and I was able to install them on my own.
I did come across a few user issues where I needed advice however these were swiftly sorted out.
Aftercare is brilliant, one of my blinds became damaged and when I contacted make my blinds to see if they could help they sent out replacement parts asking if I was happy to do the repairs, which I was and I did.
I would like to give Kate a special mention, her customer service is second to none.
9 april 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Jo,
Thank you so much for your fantastic review.
We’re delighted to hear that you’re pleased with the quality of your blinds and that the instructions made installation straightforward.
It’s great to know that any issues you came across were resolved quickly and that our aftercare support met your expectations. We’re especially pleased to hear your kind words about Kate — we’ll be sure to pass this feedback on to her, as it will mean a great deal.
Thank you again for choosing Make My Blinds and for taking the time to share your experience.
Kind regards,
The Make My Blinds Team
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