Bloomex Reviews 

⭐☆☆☆☆

Unfortunately, my experience with Bloomex was extremely disappointing.

I ordered a Blooming Planter Basket for my sister and selected a specific delivery date. After placing the order, I was informed that Bloomex could not deliver to her location on the date I had paid for and that delivery would be delayed by approximately five days. To compensate for the inconvenience, I was promised a complimentary upgrade.

When the planter finally arrived, it looked nothing like the product advertised on the Bloomex website. The advertised arrangement was a colourful mixed planter basket with several varieties of flowering plants. The planter delivered was significantly smaller, much less attractive, and did not resemble the advertised product.

To make matters worse, the promised “upgrade” turned out to be a package of chocolate-covered marshmallow cookies - Wagon Wheels. Most customers would reasonably expect an upgrade to mean an enhancement to the floral or plant arrangement itself, not a small package of cookies.

Bloomex offered either a replacement or store credit. When I requested a replacement, I asked for a delivery date. I was then informed that they could not provide one, effectively leaving store credit as my only option.

Between the delayed delivery, the misleading product representation, and the inadequate upgrade, this experience fell well below expectations. I would not order from Bloomex again and cannot recommend them based on my experience.

The promise below is exactly opposite to what you will be subject too if you ever use this Company. Don't be fooled thinking you will get your correct order if you booked directly with an agent over the phone. Just more lies before and after. They also never respond to emails to their Customer Care as they request you to do.
Here is their promise (Bloomex delivers Flowers, Gift Baskets and Plants Coast-to-Coast. You can trust us to deliver the best quality product at the best price. We have locations across Canada to ensure that the freshest flowers and the tastiest treats are delivered on time. You can trust us with your most important moments)
They promise and charge you for early delivery. They then deliver whatever gift they have in their storage at whatsoever time they feel like. Promise refunds that never happens. When you get them on the phone, it's never the department that can help, they promise to transfer to the right Department only for the phone to hang up while you wait.
The Government needs to look into the practices of this Company. Seriously, pay a little more and use any other outlet but Bloomex

Please don’t use this service. Delivery is awful and poorly coordinated. The customer service leaves much to be desired.
I had a terrible experience when I placed an order for flowers for my sister’s graduation ceremony. I waited at home all day and didn’t get the flowers I ordered for a graduation ceremony I was attending the following morning. Called customer care and the representative was extremely rude. I was told that the driver arrived at 6pm and couldn’t get in so they left. I asked why no one called or messaged me and she said “well its the driver who should have messaged you when he arrived.” I gave them my number for a reason and no one used it. Funny thing is that when I added items to my cart and hesitated to place the order I got a call from Bloomex so quickly. Guess no one at the company cares after you part with your money. I was told no refunds, they will try to deliver it the next day but it won’t be in time for the ceremony.

Ordered their largest bouquet of flowers for our Granddaughter and paid extra to have it delivered on Mother's Day. The bouquet that arrived was less than half the size of the one pictured on the website, but the worst thing was...they delivered in three days late and will not offer a refund.

On Thursday, May 7, I ordered a bouquet of flowers with a vase, to be delivered on Sunday, May 10 - Mother's day
I was charged $25.00 extra to be delivered on Sunday.
The flowers arrived the following Wednesday, almost dead, totally diferente bouquet, there was no vase, just a small glass.
I called to complaint and after almost 30 minutes waiting on the phone, the girl that answered the phone said she couldn't do anything. She could just avoid the delivery.
She said will send back pn my credit card but I never got back.
Don't order anything from them they are scammed.

HEARTBREAKING DO NOT ORDER FROM BLOOMEX OR ANY ASSOCIATED BLOOMEX BRAND FRONTS If you are considering ordering flowers for anything important, especially a funeral or time sensitive occasion, stop and read this first. Bloomex (under brand front From You Flowers that has just changed brand front name to Bunches and Stems, probably due to being outed as scam-like under other brands, don't be fooled by unscrupulous brand front, its all Bloomex), Bloomex failed at every stage of my order and the only reason I received a refund was extreme escalation through my bank, Consumer Affairs Victoria, and a report lodged with the ACCC. There was no meaningful communication at any point. I ordered a $130 sympathy bouquet of white and pale roses for delivery before a funeral. What was delivered was nothing like what I ordered. The flowers did not match the description at all. Because they failed to deliver on the correct day, an unapproved “gourmet” upgrade was added and the substitute was a packet of plain Arrowroot biscuits. These were purported to be a gourmet upgrade. It was completely inappropriate, not requested, and deeply upsetting given the circumstances. From the beginning, the experience was misleading. The website appeared to be a local florist, but the service is a centralised fulfilment system rather than an actual local florist. Delivery dates changed repeatedly, tracking information contradicted itself, and communication was inconsistent or automated. Customer service was effectively unusable Chat drops off if it cannot resolve an issue Phone support is practically unreachable with excessive hold times Emails are ignored or answered with scripted responses After the failure, I was offered a $40 store credit. This was not acceptable in any way. On a $130 order that was not delivered as described, store credit is not compensation, and I would not use it even if it covered the full amount. I would still have to pay delivery again, which made it meaningless. I would never use this company again, even with store credit or “goodwill” offers. To actually resolve the issue I had to escalate through multiple channels: corporate(at)bloomex.com.au; sydney(at)bloomex.com.au; florist-ops(at)bloomex.com.au; care(at)customerservice.bloomex.com.au; corporate(at)bloomex.ca; publicrelations(at)bloomex.ca; melbourne(at)bloomex.com.au I also contacted Bloomex Australia directly via LinkedIn. No one ever communicated with me. I simply received a refund notification without explanation. I still do not know which contact triggered it. Bloomex has previously been the subject of regulatory action by the Australian Competition and Consumer Commission for misleading and deceptive conduct relating to online pricing and advertising practices in its flower sales operations, including issues around delivery fees and promotional claims. From mine and other people’s recent experiences nothing seems to have changed. The refund only came after escalating through Consumer Affairs Victoria, my bank dispute process, and a report lodged with the ACCC. Their substitution and delivery policies are effectively designed in a way that does not hold up to Australian Consumer Law protections and in practice function to disadvantage customers rather than protect them. Given these repeated issues and ongoing consumer complaints, it is difficult to understand how these practices continue. It is surprising the ACCC is not able to take stronger action to prevent this pattern of harm from continuing to affect customers repeatedly. Key issues: Incorrect flowers delivered, nothing like what was ordered. Unapproved substitution of “gourmet” upgrade with biscuits. Misleading product description. Unreliable delivery timing. Customer service inaccessible or non responsive. Refund only achieved through extreme escalation. Store credit offered instead of proper refund, but not acceptable and not used. This was not a minor service failure. It was a funeral order that failed at every critical point, then required regulator level escalation just to resolve. Even after refund, there was no accountability or communication. I would not use Bloomex under any circumstances, even with store credit, and I strongly advise others to avoid them for any important occasion.

I placed an order on May 4th for delivery on May 10th (Mother’s Day). They confirmed my order and took my payment. A couple of days later I received an email stating that my delivery date has changed. I stated “no I want delivery on Mother’s Day” which is why I paid extra. They proceeded to cancel my order, but did not issue me my refund. I am still waiting for my refund and the date is June 3rd. No order was ever issued from them.
Horrible company, do not trust them.

I will NEVER use this service again. Ordered flowers for Sarurday delivery, they changed my delivery day to the friday as it would "be too expensive" to do the Saturday. No body will be in the house on the Friday. Asked them to refund me, they REFUSED, even though I did not consent to the order change. Stopped replying to my emails and changed it anyway. Worst customer service I have EVER recieved. If I could give 0 stars, I would.

I ordered flowers and paid in full. They never delivered the flowers, no refund. I let them know. What a FRAUD - DO NOT ORDER FROM BLOOMEX.

Deceptive, wrong delivery, extremly impolite and unprofessional customer service

I ordered a bouquet of flowers and chocolate truffles to be delivered the day before Mother's Day, which was confirmed several days prior. On Mother's Day, they emailed to say the order would be delayed by three days. On the day of the delayed delivery they emailed to say they had fulfilment issues and they would be delivering a bouquet of orchards. What arrived was one 'mini' orchard about 2 inches in size. They are refusing to refund me, only offering a resend or credit. After almost 20 emails I'm getting the same cut and paste/AI reply. I'm not sure if actual humans work there but regardless their business and customer service are shocking. Avoid using them at all costs!!

Absolutely terrible service. Please stay away. We ordered a sympathy arrangement for a funeral and upgraded to deluxe as wanted something beautiful. The flowers were wilted, did not look like what we ordered off the site (see pictures) and worst, the arrangement was left ON THE FLOOR of the church. We were horrified when we saw what was delivered as it was for a dear family member. They refused to even give a partial refund (only kept offering a store credit which we don't need as the funeral has passed). I will be opening a dispute with my credit card company. Simply terrible.

Jai commander des fleurs pour faire livrer hier le 30 mai pour livrer chez ma fille pour son anniversaire quant il on reçu mon argent il m'ont dit ne pas livrer dans se secteur cette journée et m'ont dit quil allait livrer le mardi suivant, jai demander un remboursement , il veulent me créditer pour une prochaine commande ou livrer a une autre adresse mais il est trop tard. Je veut etre remboursé car cet eux qui ont mal fait. Je recommendrsi jamais a cette endroit BLOOMEX SERVICE 0 Finalement après plusieurs demandes il m'ont remboursé

I ordered my basket over two weeks ago and it still has not arrived. I receive the same automatic email message that an investigation is going on. ! Do not order from this business

Wish I had checked TP before ordering. I ordered a bouquet for a friend. I received an email saying they did not have the bouquet and were sending an orchid plant and mug instead. Not: would you like to accept this sub or get a refund. Just, this is what we’re doing. You cannot reply to that email, so I wasted time trying to find their CS email. I said I did not want that replacement and wanted refund. I never received an acknowledgement or reply. My friend received the plant and chocolates (do they couldn’t even get that detail right!) and was appreciative but I am furious the company thinks it is okay to just not deliver on what people paid for. Especially with plants where there may be allergies or personal preferences at play. I wish I had ordered from a local flower shop and will never order from this site again.

AVOID THIS COMPANY!!!
Delivery delayed, flower arrangement was substituted with a planter basket. If I wanted a basket I would have ordered that.
No option, simply an email apologizing for not reaching out sooner.
Item arrived damaged. Planter basket was warped and won’t sit flat, leaves were broken and soil was leaking out of the basket inside the delivery box.
Called customer services - 4 calls, on hold for 1.5 hours until I finally spoke with someone who assured me they would issue a refund to my credit card.
Received email 3 days later offering a store credit which I declined again asking for a refund by credit card. No reply since so I’m disputing the charge.

Je suis extrêmement déçue du bouquet reçu, puisqu’il ne correspond ni à la photo affichée sur votre site ni à la grandeur commandée. J’ai payé un supplément de 12 $ afin d’obtenir la grande taille du bouquet. Pourtant, le bouquet livré est très petit, peu rempli et n’a absolument pas l’apparence du bouquet annoncé. Les fleurs et les couleurs sont également différentes : il manque notamment les fleurs blanches et l’effet volumineux présenté sur le site.La différence entre le produit annoncé et celui reçu est majeure, surtout considérant le prix payé pour la version “grande”. Le remboursement n'est pas permis et un robot répond aux courriels... Pas moyen d'être écouté comme il se doit. C'est irritant.

Terrible!
I sent a fruit basket to my friend in hospital. Their site said it was delivered but it turns out it never was. After looking for it everywhere I called (had to wait a long time to talk to someone) and they said it was not delivered. After days, they sent it to my house but by then the fruits were no longer fresh.
They gave me a pathetic $20 credit (for future purchases, as if!) for a $100+ stupid basket of apples and oranges for which I had to replace the fruits, deliver myself after 7 days because they couldn't deliver it properly - and spend countless hours trying to figure out what was going on.
If you want to send something to someone you care about, stay away from Bloomex.

Mother’s Day bouquet was 10 days late and they sent a tiny orchid instead of the colourful bouquet I ordered. I paid $78. I asked for a refund a number of times but they ignored my request. They finally delivered the correct bouquet but, like I said, it was 10 days after Mother’s Day.

They are a scam therefore avoid from using. We ordered flowers for mothers day and they did not deliver what we ordered. Instead they sent a few flowers (felt they picked them from an open field) and not near to the value we paid for. When I called their excuse was that they ran out of the flowers we ordered and delivered something else without even asking. I asked them for a refund and they refused to do so. We are taking them to the small claims.