The speed was very good, as was confirmation of receipt of my samples at the lab. The equipment provided for me to draw my samples was insufficient. My first attempt was a failure, due to my own a... Toon meer
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Emailed with a welcome back code as had not ordered a test for a while, when I went to place an order it added it accepted the code but then on next page removed the discount. It said it had already b... Toon meer
2nd time using Blue Horizon. So easy to select & order tests. The instructions for finger testing is extremely clear & helpful so no problem in doing it. The results were back within 2 days. The added... Toon meer
From ordering the sample kit to receiving the results was very efficient, together with the doctors report. Samples take Jan 8th and results received Jan 10th My only negative point is that... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 2009, our website has offered individuals the convenience of ordering home blood test kits online for health screenings, thyroid function assessments, and various other health conditions. Dr. Graham Johnson, our Medical Director, leads our small, friendly team. We are dedicated to providing you, the patient, with timely private pathology blood test results at home. We take pride in understanding your needs and helping you select the appropriate tests. Just follow the provided instructions, and let Team Blue take care of all your home blood testing requirements.
Contactgegevens
Verenigd Koninkrijk
- assistance@bluehorizonbloodtests.co.uk
- bluehorizonbloodtests.co.uk
4,2
Goed
400 reviews
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Antwoord van Blue Horizon Blood Tests
Thank you so much for letting us know your feedback Kelly, we really do appreciate it!
Nickie :)
Antwoord van Blue Horizon Blood Tests
Thank you for recommending us Lisa, we are so happy that you found our service worthwhile!
Nickie :)
Professional company
The test was good value, straightforward to do at home and the results were emailed to me 2 days after posting the test back. Highly recommend.
17 januari 2025
Antwoord van Blue Horizon Blood Tests
Thank you so much for your kind feedback, it really does mean a lot!
Nickie ; )
Quick and easy
Quick and easy! Absolutely stress free. Loved the option of booking a nurser come to my house to take the sample and post it. Results received in just over 24 hours of receiving my blood samples. Appreciate comments made to help understand the results. Great service and will use again.
15 januari 2025
Antwoord van Blue Horizon Blood Tests
Thank you so much for your lovely feedback!
We're delighted to hear that your experience with us was stress free and straightforward.
It's great to know you found the option of having a nurse visit your home convenient and appreciated the quick turnaround of your results.
We're especially pleased that our comments on your results were helpful in providing clarity. It's always our aim to make the process as easy and informative as possible.
We truly value your kind words and look forward to supporting you again in the future.
Becky : )
Antwoord van Blue Horizon Blood Tests
Thank you so much for your five star review!
We really do appreciate it and it motivates us to continue to improve!
Becky : )
The nurse ....
The nurse came to my home to take my blood is totally unprofessional. She made me pain during blood drawing and even dropped one of the tubes on the floor! Also how dare she said that I should not be painful! I'm the one feel the pain, not her! Promise you I would not take the same service again and will definitely not refer your company to any of my friends
7 januari 2025
Antwoord van Blue Horizon Blood Tests
We are really sorry to hear about your experience and completely understand why you’re upset.
What you described is far from the standard we expect, and I sincerely apologise for the discomfort and frustration this caused you.
Please know I’m taking this seriously and will be passing your feedback on to the relevant team to ensure this is addressed properly.
Thank you for bringing this to my attention.
Feel free to email me personally if you have any questions or queries at rebecca@bluehorizonmedicals.co.uk Meanwhile I will look into this and email you back.
Becky :)
Highly recommend
The whole process from initial contact to test results, very professional, queries handled very promptly and efficiently, with good advice. All relevant information noted, for Dr’s response.
Very knowledgable comments from the Dr on the test results too. Clearly understands thyroid very well, a rarity in the medical profession.
10 januari 2025
Antwoord van Blue Horizon Blood Tests
Thank you so much for your lovely feedback Julie!
We are really glad to hear you felt supported throughout the process and that the doctor’s insights were helpful. We always aim to provide clear, thorough care, so it’s wonderful to know that came through for you.
Becky :)
Sadly I found communication to be poor…
Sadly I found communication to be poor after purchasing 2 tests and before my blood was taken.
The lab they use did a good job in letting me know the samples had arrived and I received my results quickly which I'm grateful for.
10 januari 2025
Antwoord van Blue Horizon Blood Tests
Thank you for sharing your experience with us Lisa.
We are truly sorry to hear that communication fell short after your purchase, that’s certainly not the standard we strive for.
We’re glad to share that we’ve improved our process by sending acknowledgments to patients once their samples have arrived at the laboratory.
Additionally, we’re very happy to hear that you received your results promptly.
However, I completely understand how frustrating the initial lack of communication must have been.
For any future questions or concerns, please feel free to reach out to us via email or use the live chat feature available on all our sites.
We’re here to support you every step of the way.
Your feedback is truly appreciated and will help us continue improving our services moving forward.
Becky ; )
From ordering the sample kit to…
From ordering the sample kit to receiving the results was very efficient, together with the doctors report.
Samples take Jan 8th and results received Jan 10th
My only negative point is that Spire Hospitals are no longer used.
Then was no need to make an appointment nor take your own sampling kit, and no need to post your sample laboratory yourself via the Post Office.
Have been using Blue Horizon since 2011 and have always been very pleased with the efficient service.
8 januari 2025
Antwoord van Blue Horizon Blood Tests
Dear Geoffrey,
Thank you so much for your kind words and for being a loyal Blue Horizon customer since 2011, it truly means a lot to us!
I’m delighted to hear that you found the process efficient and the doctor’s report helpful.
We operate across four websites to provide flexible testing options:
bluehorizonbloodtests.co.uk: Our postal service site.
privatebloodtests.co.uk: Partnered with Spire Hospitals for testing and phlebotomy services.
londonbloodtests.com: For patients near Central London, offering walk-in appointments at our clinic at 76 Wimpole Street.
bloodtestscanada.com: Serving clients in Canada.
You may have used our postal service for this recent test. We truly appreciate your feedback it helps us continue improving our services.
Thank you again for your ongoing support!
Becky : )
Fast posting and results
Fast posting and results. I had questions and the staff came back to me quickly. Convenient service, would highly recommend!
10 januari 2025
Antwoord van Blue Horizon Blood Tests
Thank you so much for your lovely feedback Tina!
We are thrilled to hear you had a smooth and speedy experience with us.
It’s great to know our team could help answer your questions quickly and make things convenient for you.
Really appreciate your recommendation!
Becky :)
Stressful Expensive
The process was stressful from the beginning and very expensive.
The problem was that blue, Horizon and Superdrug are two different companies and the customer has to broker between the two.
This caused a lot of stress
The blood draw booking with Superdrug was difficult because of lack of availability. Also booking has to be done separately after paying for the test.
Additionally I was informed by you that my blood test needed to be taken early in the morning, and Superdrug do not have staff in the early morning.
There was an additional charge of having to send the blood test recorded delivery which I wasn’t informed of at the outset.
30 december 2024
Antwoord van Blue Horizon Blood Tests
Hi Elaine,
Thank you for sharing your experience.
I’m truly sorry to hear how stressful and costly the process has been for you.
Your feedback is incredibly important to us, and I’ll make sure it’s shared with the team to help improve our service moving forward.
We offer several phlebotomy options through bluehorizonbloodtests.co.uk:
Home Nurse Visit
Superdrug Clinics
Circle Health Clinics
At-home Fingerprick Tests (for selected tests)
Regarding the additional charge for returning blood samples, we do include advice in our emails for certain tests to be upgraded to next-day delivery to prevent blood spoilage. However, I appreciate your feedback, and we’ll review how we can make this information clearer.
Thank you again for taking the time to share your thoughts.
Warm regards,
Becky :)
Antwoord van Blue Horizon Blood Tests
Thank you for your kind words and feedback.
We are so glad to hear that you had a positive experience and found the process efficient.
Your satisfaction truly means a lot to us.
Becky :)
Decided to have the wellman gold blood…
Decided to have the wellman gold blood test, after feeling run down for a while. I wanted to check if anything showed up to explain it, before going to the doctors. Glad I did, as it showed a deficiency in my vitamin d. Ordered the test at the weekend and the nurse rang on the Monday, to arrange to collect my blood on the Thursday. Slight confusion as I was expecting the kit to be sent by post, but she said she would bring it with her. The nurse, Jenny, arrived as arranged and was very pleasant and professional, collected my blood without any problems and also arranged sending it back. I received a message the next day, to say that the laboratory had received it, and received the results by email on the Sunday. Very quick and easy to use service.
22 december 2024
Antwoord van Blue Horizon Blood Tests
Thank you for sharing your experience.
It sounds like you made a proactive and sensible choice with the Wellman Gold blood test, and I’m glad it helped pinpoint the vitamin D deficiency.
It’s great to hear how smooth and efficient the process was, especially with Jenny’s professional support and the quick turnaround on your results.
Becky :)
Just Easy and Briliant !
Easy test. Gives you greater knowledge and the opportunity to alter life style slightly to improve health and prevent issues later.
Wonderful service and great information quickly.
20 december 2024
Antwoord van Blue Horizon Blood Tests
Thank you for your kind words Carl!
We are glad to hear that the service was helpful and that you found the information valuable.
It's great to know that it has provided you with useful insights for improving your health.
Becky :)
Efficient Service
The blood kit arrived within two days of ordering and the results came through three days after the lab had received the bloods.
An excellent efficient service with suggestions on actions to be taken regarding any of the results which are out of range.
20 december 2024
Antwoord van Blue Horizon Blood Tests
Thank you for your kind feedback Debra!
We are delighted to hear that the service met your expectations and that the results were provided promptly.
It's great to know that the suggestions for actions were helpful as well.
Becky :)
Antwoord van Blue Horizon Blood Tests
Thank you so much Sabrina fro your kind words and five stars!
Becky ; )
Serum Pregnenolone test
Cheapest I've been able to find this specific test anywhere with a national phlebotomy service. Turned around in 8 working days which was exactly half of the advertised time.
16 december 2024
Antwoord van Blue Horizon Blood Tests
Thank you for the five star review Jason.
It’s good to hear you found us having the best price and that the turnaround time was quicker than expected.
Becky :)
Slow service
Slow service. Emailed customer service to ask how far along my test was and werent very helpful. Thank god I ordered another test the same day as I ordered this one as I got my result from the other company within 2 days. If I had waited for the results from this test my surgery wouldve been cancelled.
16 december 2024
Antwoord van Blue Horizon Blood Tests
Thank you for sharing your experience, and I sincerely apologise for the delay and lack of clarity from our customer service team.
I completely understand the frustration this has caused, especially given the urgency of your surgery. I’m glad to hear you were able to secure the results you needed in time, and I truly regret that we didn’t meet your expectations.
Please feel free to email me with anything else I can help you with regarding this at rebecca@bluehorizonmedicals.co.uk
Becky :)
Excellent service
Excellent service. I have been a long time user of another large company offering similar tests for years but recently they have struggled to maintain their standards.
6 december 2024
Antwoord van Blue Horizon Blood Tests
Thank you so much for your kind feedback Michelle, we are really pleased to hear that you’ve had a positive experience with our service, especially after your previous challenges with another provider.
We truly appreciate your support.
Becky :)
Antwoord van Blue Horizon Blood Tests
Thank you so much Hilary for your five stars!
Becky : )
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