Quick and easy from order to delivery I ordered non slip strips for my decking great product Only downside,, maybe countersink the screw holes so screws are flush ,, we did go through A LOT of co... Toon meer
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Lees wat reviewers zeggen
my order slipped through the cracks, and was missing some bits, waiting to be resolved guys at the Sittingbourne depot great and very helpful
Ordered materials 2 days before pick up . Arrived at the depot went to reception.The staff at the reception were very efficient and dealt with my order right away.Left reception and into the steel yar... Toon meer
The guy in the warehouse was polite, cheerful, and very helpful. When I ordered online, I wanted the steel bars cut in half to get them in my vehicle. I mistakenly ticked the box saying I didn't wan... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are BM Steel Barclay & Mathieson is a long established steel stockholder with depots across the UK. We have a feel for steel We stock it, we process it, we deliver it We pride ourselves on our product knowledge and our customer service.
Contactgegevens
Shieldhall Works, Hardgate Road, G51 4TB, Glasgow, Verenigd Koninkrijk
- 01795 905666
- websales@bmsteel.co.uk
- bmsteel.co.uk
4,5
Uitstekend
1K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Website was easy to navigate and the…
Website was easy to navigate and the staff were friendly and pleasant on the follow up phone call. The delivery driver was friendly, helpful and knowledgeable although I found the delivery charge expensive there is the alternative to collect, will definitely be using them in the future and have already passed their details on to a friend.
5 juni 2025
Great service with great communications
5 juni 2025
customer service second to none
customer service second to none. delivered as instructed. delivery driver helpful and efficient what more do you need.
4 juni 2025
Very helpful
29 mei 2025
Good quality & Friendly Service
Good quality. Just what we ordered.
Friendly and helpful staff.
Thank you
22 mei 2025
I am glad I chose to buy from BM Steel
I am glad I chose to buy from BM Steel. They are trustworthy and open to please any customer. I will definitely use their services when I need their products again. And the delivery part was excellent. I didn't have to stay at home to receive the goods. Thank you BM Steel!
25 mei 2025
Excellent service.
23 mei 2025
A great Service
Great service from start to the end, quick delivery and very helpful staff at the phone.
Can't be happier, thank you!!
22 mei 2025
1st class service
After ordering some handrail and accessories , I discovered I and BM had made a mistake in the order , but once i rung and spoke to Andrew the items where sorted and exchanged with no problem , would recommend BM steel for their excellent service and will be buying from them again .
Once again a big thank you to Andrew for all his help and updates on delivery etc .
John oughton
22 mei 2025
good customer service
despite errors in the order (miscut pieces) they sorted it all out to my satisfaction. Good customer service. Many thanks.
17 mei 2025
Antwoord van BM Steel
We're really sorry to hear about the issues you experienced with your order, and we appreciate you bringing this to our attention. We understand your frustration regarding the miscut pieces and the use of your marked waste material. This is certainly not the standard of service we aim to provide.
There may have been a bit of confusion at the time, but just to clarify, you're more than welcome to come and collect the remaining 1.5m piece that's due to you at any time, we can get it cut and ready for you to collect if you let us know (bangor@bmsteel.co.uk) . When we spoke, we explained that we could rectify the issue by cutting replacements from the original pieces, and the incorrect parts that couldn't be used were also given to you. We offered to cut a replacement piece for the missing offcut, but you mentioned that the existing cut pieces were enough for what you needed for your welding class.
While we did try to rectify the situation on the day, we clearly fell short of your expectations, and for that, we sincerely apologize. We're always looking to improve our processes, and your feedback is invaluable in helping us do so.
The staff i dealt with were very…
The staff i dealt with were very helpful and professional i had a slight issue with my order whicg was promptly dealt with
16 mei 2025
Great service..
Great service... ordered online with ease, got a very good price..2 days later got a call, my 3 steels were ready to collect..guys in the factory super helpful, thanks
15 mei 2025
Brilliant service and communication
Ordered Ecoscape cladding from BMSteel, was not only much cheaper than other sites but customer service was first class especially from Laurie-Ann who modified an order for me and organised super-fast delivery. All staff so helpful and polite on the phone. Website is also excellent and easy to use.
16 mei 2025
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