Quick and easy from order to delivery I ordered non slip strips for my decking great product Only downside,, maybe countersink the screw holes so screws are flush ,, we did go through A LOT of co... Toon meer
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Lees wat reviewers zeggen
my order slipped through the cracks, and was missing some bits, waiting to be resolved guys at the Sittingbourne depot great and very helpful
Ordered materials 2 days before pick up . Arrived at the depot went to reception.The staff at the reception were very efficient and dealt with my order right away.Left reception and into the steel yar... Toon meer
The guy in the warehouse was polite, cheerful, and very helpful. When I ordered online, I wanted the steel bars cut in half to get them in my vehicle. I mistakenly ticked the box saying I didn't wan... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are BM Steel Barclay & Mathieson is a long established steel stockholder with depots across the UK. We have a feel for steel We stock it, we process it, we deliver it We pride ourselves on our product knowledge and our customer service.
Contactgegevens
Shieldhall Works, Hardgate Road, G51 4TB, Glasgow, Verenigd Koninkrijk
- 01795 905666
- websales@bmsteel.co.uk
- bmsteel.co.uk
4,5
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service
8 mei 2025
Good customer service even if you are only buying the small stuff!
Friendly, accommodating and local
4 mei 2025
Good products but poor customer…
Good products but poor customer service. I ordered x2 raj's which I was told by Greg, would be delivered on the 30th of March. I would get email confirmation the day before and a call from the driver an hour before arrival, so it gave me time to get home and take delivery. I got a call from Greg on the afternoon of the 30th saying his driver had been, but there was no one at home. I received no confirmation email or phone call an hour before. Greg then said that they would re deliver on Friday, and it would be a pm delivery, I would get a call an hour before. on Friday at just after 11 which is AM I get a call from Greg saying his driver is at my house and there's no one in. Apparently the driver did try calling,I had no missed calls from anyone that day.
4 mei 2025
Antwoord van BM Steel
We are so sorry to hear about the inconvenience and frustration you experienced with our service. It's clear we didn't deliver the excellent service we aim for, and for that, we sincerely apologize. We understand how disappointing this must have been.
Please be assured that we are taking your feedback seriously. We are carefully reviewing the details of your experience to identify exactly where we fell short and to implement immediate improvements to prevent similar issues in the future. Our commitment is to provide all our customers with a positive experience, and we regret that we didn't achieve that in your case.
Best products from BM steel
Best products from BM steel, excellent consumer service and great delivery service 👏 👍
2 mei 2025
Great service.
Easy to use Web site allowing for different cut lengths and primer painting.
I called to arrange a particular day for delivery which they obliged me with and it was first drop.
Great service all round.
4 mei 2025
Great service
Great service! Steel was spot on. Delivered on time. All round good experience. Will be using these guys again. WELL DONE 👏
1 mei 2025
Excellent Customer Service
Great price, excellent customer service at point of ordering. When collecting the product again, the staff member helped load the material into my car. Will definitely be a returning customer.
2 mei 2025
Excellent service
Easy on line ordering. Contacted next day to confirm local delivery time, to my convenience. Turned up when expected and delivery driver was excellent and friendly.
8 april 2025
Very good pricing
Very good pricing, nice people to talk to. Drivers are polite and kind too. They are local to my business and helped me out too. thankyou.
25 april 2025
Kept informed of delivery and turned up…
Kept informed of delivery and turned up on time. Excellent to be able to rely on a company to do exactly what they said they would.
19 april 2025
Best seller
17 april 2025
Good service
What more can I say, I needed steels 2 days later I had them. Great service and product.
16 april 2025
easy and straight forward transaction
16 april 2025
Materials are great ordering was easy…
Materials are great ordering was easy just DPD let you down by loosing the order.
Nottingham branch were great in tracing it down but DPD were a week late in delivering.
9 april 2025
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