BMS Transport Reviews 

467
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Brilliant service - the guys were great, worked very hard, were super efficient and got the job done without any hiccups. While we were waiting for the keys to our new house, they were patient and eve... Toon meer

Beoordeeld met 5 van de 5 sterren

I love how easy the whole process was - from getting a quote to the actual move. The video survey was quick but thorough, and from that, we got a quote which was very reasonable. On moving day itsel... Toon meer

Beoordeeld met 5 van de 5 sterren

Truly without doubt a brilliant experience from start to finish. The ease of getting a quote, the support pre-move date and the phenomenal effort of the team on move day was outstanding. Moving is und... Toon meer

Beoordeeld met 5 van de 5 sterren

We had an excellent experience with BMS Removals from start to finish. The quote process was quick, straightforward, and very competitive. We were able to set a tentative moving date with the fl... Toon meer

Bedrijfsgegevens

  1. Verhuizer
  2. Huisopruimingsdienst
  3. Opslagbedrijf

Geschreven door het bedrijf

We offer an outstanding removal service. We cater for home and office removals, we offer a man & van service, storage, and more. We cover removals South West London & Surrey, and beyond.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

467 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(467)

59 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Excellent service

I was recommended BMS to clear my late mothers house before completion of sale. The booking/survey process was straightforward and they kept in regular contact when the dates had to be put back. The guys were friendly and did a good efficient job in difficult circumstances. I would certainly recommend this company.

4 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I reached out to BMS on short notice…

I reached out to BMS on short notice and spoke to Siva. They were fully booked and they managed to find me a time slot.
When Paul, Mark and Reece arrived they were very friendly. They were fantastic disassembled the beds desks etc. Packed everything safely and when we arrived at the new place they made the beds and put everything in the correct rooms.
They were brilliant all round and would highly recommend them

4 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Speedy and careful move

Speedy and careful move. Good natured staff who were prepared to go the extra mile. Particularly good in terms of packing effectively. Did not take short cuts. Good value for money.....

7 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

BMS Transport were amazing

BMS Transport were amazing.
From initial contact to after we moved in, they were great.
The home visit (via video phone) was informative and helped us prepare for the move. Following the quote was super easy, and any questions were answered quickly.

The day of the move went smoothly, and this was down to the incredible team work of the team from BMS. I still cannot believe how efficiently they had moved us out AND got us into our new home, without rushing or damaging our possessions. They made a stressful life event, relaxed and not stressful.
Even after the move, we had a follow up call to ensure that everything went well and that we were happy.

We would definitely recommend BMS Transport for removals.

22 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The service was excellent!

The service was excellent! Our original moving team fell through and BMS gave us a very reasonable quote at short notice. The team were amazing, so quick, professional and helpful. I would highly recommend them. Thanks BMS!

3 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The whole process was seamless and…

The whole process was seamless and completely stress-free. They came in the morning, packed everything up taking great care of keeping everything well wrapped and boxed, and then delivered everything into the right rooms in the new place. Made the whole moving day much less of a worry or stress, and the team were polite and professional. Definitely recommend using them!

30 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Buckinghamshire to Cheshire

Kish was our contact point and he was always available and very helpful. Alex and his team packed and moved us and I couldn’t fault them. Mark and Paul came to assist pack on day 1. Mark wrapped all my china valuables and as promised it all arrived safe and sound. I had a great experience and would highly recommend them. Thank you BMS transport!

15 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We recently used BMS Transport for our…

We recently used BMS Transport for our move and found the experience to be very easy with a helpful and accommodating team eager to help.
They are a very professional outfit and would certainly recommend them.

1 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

We recently moved from London to Somerset with BMS Transport. It was the second time I have used them and the second experience was as good as the first. From the initial online quote stage with Madona and Kish to the actual move with Mark and Reece; everyone was a pleasure to deal with. Mark and Reece are an excellent team. Highly professional, efficient, positive and calming. They made the move so much easier. I can highly recommend BMS Transport.

30 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

BMS is the go-to home mover

BMS should be among the top of the moving companies. I had Googled for moving companies with high review rating. Approached 3 of them for quotations. BMS is the most competitive one. Upon request, they even agreed to refund to me any unused packing materials provided by them. Their communication is lightning fast and polite. 5 workmen who had served us in person in 2 separate occasions are all nice and wonderful guys. They made the usually stressful moving experience become smooth and pleasant. We would not have any hesitation to refer BMS to our friends who need moving service.

2 november 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Reading the reviews below you’d think…

Reading the previous reviews you’d think these guys wrote the manual on removals. However, we clearly got the clown service on our job! They didn’t turn up on time or with enough vans or people. We ended up with an entire kitchen to pack ourselves 2 hours before our move out deadline even though we’d paid for the full packing service (and they had come round the day before and insisted everything was fine and in hand). To top it off, some bright spark thought it was a good idea to wrap a glass framed picture in a cardboard box without any protection. So our most valuable possession wasn’t properly protected and is now completely damaged but to their credit they went to extreme lengths to wrap a cheap plastic cup in 3 sheets of paper. Go figure. Needless to say they are now refusing to pay to fix the issue. I would suggest avoiding at all costs if you care about your property and want a stress free experience.

Follow up response:
I’m all for small local family businesses. That’s why I chose you over larger more well known competitors. However, as a quid pro quo, you have to take full responsibility when things go wrong. Your negligent packing has cost me over £500 to repair a framed limited edition picture. And since then you have dodged responsibility. On that basis, I think 1 star is more than fair. What do you expect? Jam?

Your response below hiding behind small print T&Cs does you no favours and is clear for everyone to see - you think packing a picture in a cardboard box without protection is fine as long as the customer doesn’t realise for 7 days.

If you’d taken proper responsibility for the error and fully compensated you’d have received a much better rating from us.

Thank you for helping to prove my original point so well. 👍. People, you’ve been warned.

30 augustus 2023
Review zonder uitnodiging
Logo BMS Transport

Antwoord van BMS Transport

Firstly, we take all reviews as a way of learning and improving our services. Our goal is to provide a smooth and hassle-free moving experience for our customers, and we appreciate the time you have taken to leave us a review.

We are sorry to hear that your moving experience was not as you had expected, with this said we feel that your version of your experience has been a little exaggerated. The move into storage had gone as planned, granted on day 2 we were one person short due to an unforeseen circumstance, nevertheless our operation manager was on site to ensure that you were out of your property by 12.15pm. As you were not happy with the fact that we were one person short for couple of hours we compensated you for the inconvenience, but we had it all under control. At time of move out of store we ensured that we delivered everything into rooms of your choice and anything that was dismantled was reassembled and positioned accordingly. You were happy with the move out of store and you signed off stating there was no damage, to our surprise we receive an email from you almost 2 months later stating that a picture frame was damaged. At the time of booking you were presented with our terms and conditions which you agreed to, this clearly stated that any damages must be informed within 7 days after move is complete. Unfortunately, due to the time that has passed, we are unable to process a claim for the damaged picture frame, which you were not happy with.

In conclusion we feel we have completed the move as per our quote, so a 1 star review we feel is unfair. We are small family run business and reviews such as this only damages the reputation we have worked hard to gain. We can only apologise for the inconvenience caused and will do our best to improve our services going forward.

Beoordeeld met 5 van de 5 sterren

This is a superior removals company.

This is a superior removals company.
Professional, polite, honest and inexpensive for the service they provide compared with their competitors.

I would recommend this company to anyone looking to minimise the stress of a move.

A definite 5 STARS.

The

27 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Recommended by our estate agent

Recommended by our estate agent, we experienced highly professional service from first contact, visit for quotation, office admin and over two days for packing in South London to unpacking in North Yorkshire.

11 oktober 2023
Review zonder uitnodiging

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