Its not often i write a review for an item i didn't keep. But i do a lot of online shopping and i really rate this company.I ordered some shorts that unfortunately they were too small. They were... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I contacted Ocean Sports in need of some advice. I’d signed myself up for the Arun 3.8km river swim having never swum in a river and with no idea about wetsuits. A short visit later, guided throug... Toon meer
Super speedy dispatch and delivery and well packaged. Unfortunately there was a small fault with the wetsuit - reported fault, sent photos and received response almost immediately. Ultimate test of on... Toon meer
Wonderful staff who were only too happy to help and assist. Everyone was very friendly and we were impressed with the products for sale, something for everyone no matter your level of expertise. A par... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Specialists in Surf, Swim, SUP, Snow and Skate - Online and a store located on the south coast road in Hove, near Brighton. Free parking right outside, Open 7 days a week! Top Wetsuit brands and Surf lifestyle clothing brands. O'Neill, Rip Curl, Billabong, Carhartt, Patagonia, Zone3,C-Skins and loads more.
Contactgegevens
368 Kingsway, Hove, East Sussex, BN3 4QT, Hove, Verenigd Koninkrijk
- 01273 411141
- info@boardriders.co.uk
- boardridersguide.com
4,9
Uitstekend
2K reviews
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Quick delivery nice thing.
23 juli 2022
Size guide is way off!
I used the measurements in the size guide so I could be accurate in ordering the correct size. They are way off! The shorts are so big they won't stay up and are probably 2 sizes too big, even though I measured myself to be sure. What a waste of time.
23 juli 2022
Antwoord van Ocean Sports Boardriders Guide
Hi Julie,
Sorry to hear the shorts didn't fit you. We've just double checked with Roxy and the size guides match their current size guide exactly. We will take up this matter with them but as
far as we can see the sizing guide is correct and as provided by Roxy themselves. Please see this link showing measurement guides.
https://www.roxy-uk.co.uk/new-pop-surf-2%2522-board-shorts-for-women-3613377055824.html
Kind Regards
The Boardridersguide Team
Pay for your returns...
Product arrived in decent time but I'm only giving 3 stars as having to pay postage for returning an item that is too big is a bit archaic these days and is the reason I wouldn't shop online with them again as other competitors have a similar range of products but free returns.
18 juli 2022
Antwoord van Ocean Sports Boardriders Guide
Sorry to hear you weren't happy to pay return costs. I think you'll find lots of high street stores are now charging for returns. Retailers need to change systems for the sake of the environment. We do hope you understand.
C skin shoes
Very efficient service from purchase to delivery. No complaints present for family member.
16 juli 2022
So wonderfully straight forward.Placing…
So wonderfully straight forward.Placing an order was easy, the shorts were dispatched immediately and arrived on time.
11 juli 2022
Fast and reliable
10 juli 2022
Excellent service
Excellent service, purchase delivered quicker than most online orders, would definitely shop with them again
7 juli 2022
Good quick service on a couple of…
Good quick service on a couple of online orders, thanks.
26 juni 2022
Excellent service
24 juni 2022
Super speedy dispatch and delivery with great customer service.
Super speedy dispatch and delivery and well packaged. Unfortunately there was a small fault with the wetsuit - reported fault, sent photos and received response almost immediately. Ultimate test of online retailers is how well they respond when things go wrong - they excelled, with prompt comms from Ollie and excellent customer service. Replacement suit dispatched as soon as faulty one received back at shop; and new one arrived the next day. Great outfit - defo use again.
21 juni 2022
Ordered item for next day delivery 6…
Ordered item for next day delivery 6 days ago still not recieved it
Payed extra for the speedy delivery also.
No Information sent to me as to where my order is
21 juni 2022
Antwoord van Ocean Sports Boardriders Guide
Hi Dustin,
We had no idea you hadn't received this order until you did this 1 star review 6 days later! It's such a shame you didn't inform us immediately so we could resolve for you. As you can see we have an outstanding customer service record and we would of resolved instantly had we known about it. This item was collected from us on time for the scheduled delivery but unfortunately has been lost by DPD.
Now this issue has been bought to our attention we are resolving. Our customer service team are here 7 days a week to resolve any issues and would of been only to happy to speak with you and resolve this at the time.
The Boardridersguide.com Team
Body Glove
I ordered a Body Glove bodyboard bag and changing robe. Got a great deal and was delivered in a few days and well packaged. I'll definitely be shopping with them more now, highly recommend, thank you, Dai 👍🏽
20 juni 2022
Women’s O’Neil Thermal Rash Vest - a keeper
I bought the O’Neil thermal rash vest. It is superb. I sea swim a couple of times a week. I wore it for the first time on Saturday, being a little unsure as to what to expect.
Initially it felt similar to wearing a wetsuit in as much that it traps water between you and the garment. The difference compared to my swim wetsuit was that I had total flexibility whilst keeping my core warm.
I have been cold water swimming in just a swimsuit for a couple of months.
I was looking for a garment that would allow or help me stay in the water for longer especially if the wind is coming in from the sea.
This does the job !
20 juni 2022
Quick delivery,excellent product
Quick delivery,excellent product. Very roomy inside,I can fit two bodyboards and a few toys for my daughter in to the main compartment and still got room and happy with the zip pocket for the wetsuit and wet shoes. Dries quickly on the washing line. Very practical,totally recommended.
14 juni 2022
Item was too small but no problem returning
Item was too small but no problem returning item & getting refund.
8 juni 2022
Reef flip flops & Vans sunglasses
Top notch service & products delivered in the blink of an eye.
7 juni 2022
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