Bob Jane T-MartsReviews 

The Team at Browns Plains are amazing! Highly recommend their services.

They’re apparently running a deal for 40% of Pirelli tyres. Problem is and I guarantee it after working in the tyre industry, their Australian distributor, Ceva logistics doesn’t have any stock and most likely never did.

The scam comes into play when you pay a deposit on their website - then the store calls you up the next day and says there’s “no stock” and if you need tyres you have to either pay full price for the other good brands. Which is a great way to leave a sour taste in someone’s mouth. I had to settle paying an extra $300 over the Pirelli deal for the same Continental tyres I already have on my car which aren’t as good compound and a whole category less in speed rating too. They also come from Ceva logistics.

I don’t think there’s any honest businesses left. Good luck everyone.

AVOID AT ALL COST… DO NOT USE THEM, THE OWNER & MANAGER ARE NOT HONEST. IF THEY CAN, THEY WILL TAKE ADVANTAGE OF YOU – BUYER BEWARE.
They basically Conned my 80year old elderly mother, who was clearly confused about all things tyres and didn’t understand what the staff were saying, so she called my brother and he clearly said to the manager, we DO NOT want to buy new tyres at this stage, simply swap her flat tyre with the spare, place the flat tyre back in the boot, and give mum a QUOTE and we’ll then chat further over the weekend… THE VERY MINUTE THEY GOT OFF THE PHONE WITH MY BROTHER who gave them VERY CLEAR INSTRUCTIONS, they exploited and took advantage of our elderly mum (an innocent little elderly lady who was with my disabled sister, so clearly thinking of her also)… the staff tricked her without providing informed consent they used coercion for their monetary benefit, charged her $79 to swap a flat tyre (which I now know should have been $15, and at the time Mum paid the $79 as she wasn’t sure what else to do) and then they said to Mum they’ll keep her punctured tyre and wheel until Mum decides what to do ??!! WTF they held her property and clearly intimidated by the ALL MALE STAFF hovering around she didn’t feel safe, so Mum left – it’s disgusting and horrible behaviour from what was a trusted national company towards our most vulnerable members of our elderly community. It’s a SCAM, its their business model and Bob Jane should be ashamed.

So the following day, unbeknown to me once I realised they had kept Mums wheel and tyre, I went there to collect it… not thinking too much of it. However once i introduced myself it was at this point, the manager had a long private huddle conversation in their office, so I suspected something was up. They then tried to tell me that Mum had actually purchased 2 new tyres and they were NOT returning the wheel & tyre, and expected me to honour that purchase... i said that's impossible, mum hasn't purchased any tyres as you ONLY provided her with a QUOTE, NOT AN INVOICE which would have clearly shown a deposit paid (clearly I had caught them out on their hustle and they didn’t like it)... clearly i stood my ground and raised my voice as they were now trying to hoodwink me too (like WTF??) and the owner said if I didn’t leave they would call the police. SO I THEN CALLED THE POLICE to their shock and horror… immediately The OWNER jumped out of his office and charged towards me straight into my face (clearly an attempt to intimidate me as he was taller and bigger), but I stood my ground and I wasn’t going to be bullied by them… they kept asking me to leave and I said I cannot until I get my mother’s wheel back. I WAS CLEAR my brother gave you CLEAR instructions, AT NO POINT did they discuss buying new tyres with my brother or Mum as she said, “I didn’t agree to any new tyres, they simply gave me a quote” NOT AN INVOICE… in the end the Owner conceded and returned the tyre & wheel and then he looked at me and in my face with an evil tone said “you’re not getting your money back” for the overcharge in swapping her flat tyre over… what a gentleman (NOT) a real true Aussie Business swindling elderly women… what has this world come too.

Our experience was horrifying, in the end the Police come, the Owner (& Manager) are operating their business like a racket scamming whoever seem ripe for the picking… sickening

There are much better tyre retailers around and I urge you all to look elsewhere as they do not deserve your business.

Booked my car in for a tire exchange after an unexpected mishap with one of my tires. The service I experienced dealing with Murray (store owner) was beyond reproach; exceptionally courteous, friendly and professional. The icing on the cake was the amazingly moderate cost.
Murray and his team at Bob Jane T-Marts are the BEST! Needless to say they have acquired a new customer!
5⭐️⭐️⭐️⭐️⭐️ (more if possible)

This guys are awesome and definitely my go to. Nothing is ever too much trouble for them. As a female I was always cautious of going to get my car fixed alone in case of being ripped off. Not these guys,,,They will always fit you in especially in an emergency. They are honest, transparent and I never feel awkward going in alone. They do a fantastic job getting you back on the road safely
Exceptional service. I wouldn’t use anyone else.
Well done and thank you guys as always!

Friendly and great service by Rodney.
Highly recommend.

Super friendly. Good price Excellent service. Clean customer waiting area.

Happy to say there has been a positive outcome for this less than good customer service from Bob's Janes Newcastle business.....big thankyou for follow up and investigation of complaint.

I ordered a set of wheels for my car and because the offset and the stud pattern weren't an easy match there were only two choices available. One stud pattern didn't match the offset and the wheel would be protruding, though slightly, from the body of the car. Of course I went with the second choice even though more expensive.
On the day wheels were to be fitted I double checked with the manager that the correct wheels had been ordered. I was assured they had been.
When I returned to pick my car up, guess what? The wrong wheels had been ordered and the wheels were protruding outside the body. I was assured it was street legal and I wouldn't receive a defect.
Feedback from mechanic and others in the industry said otherwise.
I went back to Bob Jane Tmart in Newcastle and it was recommended that I purchase flared wheel guards that could be attached to the car.
After much to and fro that included the wrong wheels arches being attached and removed, dozen of stud holes had been left in the wheel arches of my car. A panel beater who was recommended by the manager said he was happy to attach the flared wheel arches (which I had purchased from overseas) and I went back to Bob Jane to discuss what to do as I had an upcoming trip to Sydney and I needed to be roadworthy for the trip.
On arrival to Bob Jane Tmart Newcastle the manager was on leave and after a discussion with the assistant manager and explaining the situation I was told to get the work done and send the invoice to the manager. I was given a business card and I again checked, this was okay.
Job was completed by panel beater and invoice was sent to the manager, as requested.
Both the assistant manager and the manager have left the company and response from the new manager at Newcastle branch of Bob Jane Tmart is that because the invoice wasn't 'authorised' it will not be paid.
Bob Jane Tmart at Newcastle were negligent and culpable for the damage done to my car and if management did not complete due process and compliance, is not my nor the panel beaters responsibility.
I was sent an email to the feedback email address at Bob Jane requesting a review of the decision and so far no response..

Dropped our car off this morning and received excellent service for a tyre with a slow leak. Thank you James

Had an wheel alignment and balance done about a year ago the guy was cheeky at the start I should've stopped right there and took it to Somewhere else but I didn't after I took the car and drove it it was all over place it wasn't going straight and tyres seemed over pumped I rang them back the guy got angry on the phone and said I mentioned something about a little vibration but i wasnt sure I'm not a tyre mechanic car he said he'd check it out but didn't mention anything to me when I picked up the vehicle the car wasn't driving straight which wasn't like that before I handed my vehicle to bob jane tmart I asked what kpi they pumped it up to they said 35 when I had it at 32 I went to check the left front one was 36 right front 38 the two at the back were 35 so they lied I sent them a text but nothing was done I went for a service and report today my inner drive shaft boots torn and the sway bar links are broken and that can't occur just like that the reason why the car hasn't been driving running straight and it's started after I took my car to bob jane tmart in Cannington for a wheel alignment and wheel balance when I took the car back there after I complained he just balanced them in front of me and one was out so they didn't do their job they lied to me the guy was cheeky with me in the beginning got angry when I complained about the car being all over the place! and lied to about the kpi and they've done deliberate damage to car because I originally complained about my left side feeling a bit out that it that was my concern my tires shouldn't be over pumped and when I drive it shouldn't feel all over the place which occured after the wheel alignment and balance at bob jane I was disrespected in the beginning I was lied to as well and they most likely tampering with my car

Excellent experience with the Adam and the crew at Bob Jane Brookvale last week.They were quick and efficient with the tyre fitting and wheel alignment and very competitive with their pricing , thank you team

Anthony & the team at Bob Jane Newcastle always do a great job on my vehicles.
I received a really fair quote on a set of wheels,and they honoured it 6 months later,when I finally got around to having them fitted.
I honestly wouldn’t go anywhere else.

I bought FIVE tyres from the Armadale store, but when I went to pick up my vehicle they had only fitted FOUR. After my complaint they supplied and fitted the fifth.
About ten days later, after hearing strange noises and inspecting the chassis etc. we finally found that the wheel nuts on the front passenger side were loose, and could be undone by hand. The Manager of the store appeared concerned about how serious this matter was, and informed me that they were experiencing difficulties from a turnover of staff (he was also new to the job). He sent an email off to his area Manager and the State Manager, but no-one has bothered to contact me. I suggest that you stay away from the Armadale, WA store because that is the only way to give companies like this a wake-up call.

Visited Castle Hill branch to have a nail removed from a tyre on two separate occasions. On the first visit, I was told they didn't have time, and they did not take bookings for tyre repairs. My wife visited the following week, and surprise surprise, they do take bookings and was able to get sorted. It appears Bob Jane Castle Hill change their policy based on who is asking, or they just like to waste everyone's time.

On my second visit, I was told I would have to leave the car with them for two hours, which wasn't an option as I had no other transport. Again, I requested to make a booking where I could attend when they did have time and have the job done with minimal fuss, but again I was told they don't take bookings for tyre repairs. Yes that's correct, they do not take bookings!

Went to JAX up the street and had sorted without issue. They also take bookings for tyre repairs, so my suggestion is to drive by the clowns at Bob Jayne and look for any alternative. Won't be back a third time.

I am writing to express my sincere appreciation for Michael Jeffs (Toombul Branch) who went out of his way and went the extra mile to assist me to stay on the road for 1 week until I was able to replace much needed all 4 tyres.
Today all 4 tyres were replaced and he and the staff made sure everything ran smoothly and the job was finished in no time. I will be recommending this branch to my friends and family. Keep up the good work.

Adam from Bob Jane in Ringwood was extremely helpful and pleasant to deal with. I am very happy with the price and the after sales service provided.

Took my car into the Taylors Lakes store on 2 May 2024 to have my tyres inspected. Returned to find 2 areas on my car they had damaged. The employees took no ownership and were laughing at me including the Store Manager. Then the female employee who works in the work shop said "Get f**ked" to me infront of my daughter and 2 other customers. Absolutely disgusting. Will never return or recommend them. So now I am left with damages on my car and no compensation.

I phoned Bob Jane’s Hobart Store and from the moment I spoke to Louis I knew I had made the right choice. I took my car in the next day to have 4 new tyres fitted. There was a problem with the order and Louis sorted it quickly (with another staff member but I didn’t catch his name). My tyres were fitted promptly and I left feeling extremely satisfied. I know where I will be going in the future.

A 1 star review is not even enough to convey my utter disappointment with this company.
I had my car booked in on 6/4/24 at 10:30am to get new tyres and new rims installed on my Subaru WRX (I waited 3 months to get these rims imported from Japan). 30 minutes after dropping my car off, to my absolute horror, I receive a call from the store manager, that she has crashed another customer's car into my own.
I spent 5 hours at the store and the store manager was unable to provide me with details for upper management or any insurance details. She had no idea what the process was for an incident like this or any customer service skills. I requested for a hire car to be organised whilst it is getting repaired and whilst I am waiting for my RAC assessment to be completed. The store manager took no responsibility for her actions and I have been left with no way to get to work as a result of her negligence. The store manager lacked active listening skills, empathy, critical thinking and forward planning skills (which are all skills you would expect in management). Whilst we tried to sort it out with the store manager, she just hid inside the office and avoided any contact with us. When she did eventually come out, she just looked down avoiding all eye contact and still had no information to provide us.

I have contacted the state manager, who basically handed all the responsibility off to the store manager (who by the way, was on her FIRST week on the job). It is ridiculous that a company this large is doing absolutely nothing. I have received NO written confirmation the costs will be covered for repairs, hire cars or tows and absolutely NO compensation for my distress. The state manager's response was generic and did not answer any of my concerns. I have written to the feedback email and to their higher office and still received no reply.

I entrusted my pride and joy with this company due to a recommendation from family about their previous manager. I had no clue they were under new management. I was meant to be taking my car home in new rims and new tyres. Instead, I took my car home on a tow truck. I am disgusted by the way both the store manager and the company have handled the situation. You would think they have procedures in place for situations like this. The store manager's attitude alone is enough to ensure I will never let any of my friends and family use this company ever again.

Whilst the store manager is able to continue her work, I am left to pick up the pieces of my pride and joy. Panel beaters are booked out for months to come so I am left with a broken car for the next few months. This has been an extremely traumatic incident for me and I have received NO compensation for anything.

Please please please AVOID this company at all costs. It is just not worth it. I will be dealing with this on my own for months to come.

Great experience and the car got all new tires for a good price, great and very friendly and kind staff and I will be highly recommending Bob Jane T-mart in Shepparton to everyone, thank you 😊