Bob Jane T-MartsReviews 

Excellent, professional, friendly service at Bob Jane T-Marts Shepparton, thankyou so much :)) I will be happy to do business again…Prior to this i went to MYCARTYRES Kmart Shepparton & there was no friendly service & some male serving at the counter was so Rude ☹️

Discounted prices friendly knowledgeable
Competitive trustworthy
⭐️⭐️⭐️⭐️⭐️

I made an appointment with a local Bob Jane T mart to get my wheel alignment fixed since I hit a pothole a few weeks ago.

I left the car in the shop, they called me and said a tyre needs to be replaced, which I agreed of them to action.

I came to pick it up and they tell me the driver’s side reeks of petrol, which it definitely didn’t before. I went to have a look, as I start it - there’s something leaking from under the car and there is a strong smell of petrol plus there is a “start-stop system error” on the dash which was definitely not there before.

I spoke to the guy who was there and he says “you’re gonna have to take it to a mechanic”. I told him I’m not going to take it from here till you guys fix what we you’ve done. They drove it back into their shop and are currently working on it.

My guess is these guys seem young so they probably don’t even know what they’ve broken.

Bob Jane nerang overtightened the wheel nuts so that we had to snap 5 studs to get wheels off the car!! Rang the officious manager who said this happens alot with my car model.This is complete bs as the car has over 100K & never had this problem before. Manager said the tyres were rotated 10 months ago(a long time!).Very expensive exercise to replace studs. Steer well clear of shoddy Bob Jane Nerang.

Bob jane in both joondalup and clarkson are crap they show the most expensive tyres and every time I go to clarkson bob jane they always block the main drive through.

I spent the extra money and bought Pirelli tyres about a year ago. After a month or so the tyres started shredding around the egdes of the tyres. They said they had no replacement tyres in the country. So I waited to hear back from Dwain. During that time the other tyres did the same thing, with chuncks of rubber tearing out of the tread. I took this to my mechanic (David Gary Automotive) he said they are defective and not roadworthy and not to be driven over 60km's an hour. This voids my full comprehensive insurance if I was too have an accident. I work in home-care and drive the elderly around for appointments and various other tasks. I do not feel safe doing safe doing so. If I was to sell my car at the moment, I would have to buy 4 new tyres as mine do not pass roadworthy through no fault of my own. We got the Pirelli rep in and he decided to give me 2 new tyres. I bought 4 tyres and would like Bob Jane to honour their warranty and replace the 4 tyres. I will be filing a small claims debt in the hope of getting my faulty tyres replaced. I have also contacted the local 7 news to meet me in the caloundra Bob Jane carpark this week. Your motto is "Where here to help". What a load of rubbish.

the service and they help and nothing is a problem. If I could leave 10 stars I would

Had a tire puncture needed to get it repaired day after Boxing Day where most of the tire centers are closed for holidays. Few places open were quoting ridiculous waiting times we needed to get it done ASAP we are headed out of town for holidays. Drove to Bob Jane T-marts Elizabath St. Melbourne met store manager Mike explain our situation and he said this job will take 1.5 hours. Mike gave instructions to Luke to take care of the assigned job. To our surprise we were stunned it was done in a jiffy to the perfection. This is absolutely great customer service under promise over delivered service was an awesome experience and a relief where we were running behind time. Thank you so much Mike, Luke and the Bob Jane team for your extraordinary customer service. We will have no hesitation to recommend Bob Jane T-Marts Elizabath Street efficient services to anyone whose looking for tire services.
Bye now
Cheers
Anton

Simon of Bob Jane Doncaster provided exceptional support. I have only purchased tyres off BJ Doncaster for some decades. Simon's recently pro-active action saved me more than $1000.
In a routine car service, Doncaster Land Rover advised me that the wheel nut locking key on my car was missing. They could charge me 3 1/2 hours, (about $1000) to remove the nuts. I called Bob Jane T-Mart Doncaster (next door to Doncaster Land Rover). Simon answered the phone, said that was ridiculous and offered to go and get the car and remove the nuts. He did that and it took only a few minutes, including pick up and return the car to the adjacent Land Rover Dealer workshop.
This just adds to the reason why I am a rusted on Bob Jane T-Mart Doncaster loyal customer for life.

I made more than one enquiry about new wheels, rims through kwinana bob janes. I got absolutely no response whatsoever. However i am getting more and more ads pop up on my facebook page. You are wasting money advertising if you dont follow up enquiries.
By the way you was not the only company that did not respond.
Incidentally i spent $1,600 on rims from a company that did respond.
Update 8th January.. regarding the store having no record of my enquiry
I called the store on the phone number listed after several attempts then someone would call me back with a price and timeframe. Nothing followed.

Seamless experience. Friendly reception staff offered me three choices of tyre to replace my flat one and then invited me to take a seat while they did it .. wow! I watched the technicians replace the tyre from the waiting area and was impressed with attention to detail including pressure check and clean of all four tyres

I had recently installed a tyre at the ALBURY Bob Jane tyre centre , and was surprised that I was overcharged for the tyre for an amount of 750dollars . I had earlier installed similar tyres for my front wheels at the same company for the cost of 550 dollars each because they were able to price match . After querying the cost , I was incorrectly informed by the salesperson that the cost was more because of the size of the tyre . I was later referred by Porche Melbourne to Donnellens Collingwood , I was quoted 500 dollars for the same tyre . I am rating one for the experience.

Went in for my first tyre change on my 08 BMW, drove her up there working fine, the fitters were great and did the job quickly and were of great assistance however when I got her back she was shaking when taking corners and eventually started to shutting off with errors related to inflation sensors and speed sensors (Not what you want especially when you just dumped $1500~ into new tyres), I called them on the monday morning as I had it done on saturday and asked one of the guys to chuck her up on the hoist and check the sensors which he was cool with however later in the afternoon I when I called to alert them that she was being towed another person picked up and was refusing to take any responsibility for even the possibility that a sensor could've been damaged or something went wrong in the process, trying to blame me for the problems that had occurred and even tried to tell me that my vehicle didn't have speed sensors! Fortunately when I came the next morning to discuss the issues further she started and no longer had the problems she and the fitter did end up putting it on the hoist to allow me to check the sensors weren't damaged while trying to re assure me that they didn't damage anything in the process. A+ to the fitter dude does a solid job, Because of the gronk in the office I had to deal with however I would never recommend anyone to take their vehicle there under any circumstances only giving 2 stars because the fitters were good.

Everything is fine, but I don't know why when you change 4 tires, adjusting the wheel alignment after 6 months is not included in the warranty, but it is different for some customers and this is not fair.

Update - Our complaint was responded to and rectified: Bob Jane made contact and offered to reimburse us the cost of the replacement wheel caps - which they have done. Thank you.

I took my kombi van down to have 4 x new tyres fitted. When I returned home the centre wheel caps (porche) were both missing from the passenger side. Rang straight away and was told they were put back on. I took photos and drove back down where I was again told they were put back on. How is it then, that the 2 drivers side ones are still there, but the 2 passenger side ones are missing. The only solution they offered was 'I dont think you will be able to get them'.. Awesome! We take great pride in our van - we respect it and we keep it meticulous and as their important message to our valued clients states, they apparently do to??? After searching all afternoon and this morning I found replacements online which cost 75.00 each. So I will be out of pocket a further 150.00 plus postage to replace something that I shouldn't have to. Not good enough and when they couldn't care less it makes it even more frustrating.

Bought a set of rims from Morayfeild store and balance was so bad couldn't drive home.Went back and was told that the locators weren't fitted,so they fitted them and rebalanced wheels and was not much better but driveable, I was told they didn't bother rebalancing the rear tyres because machine is only accurate to 20gr...really. I went to a third party tyre dealer for a proper balance and couldn.t do the rears because of buckled rim.This rim was on the car 1 day,they replaced the rim and had to get it rebalanced becuase they're machine is not calibrated.I have since been told other rim has slight buckle aswell.this would have been glaringly obvious that the rims were buckled by the numbers the balancer threw up yet they were still fitted.It cost me another $60 to have the wheels balanced properly not to mention the inconvenience and not once was I offered an apology,I will never shop at Bob Jane again

Called to state we we're having issues with our Novated Lease company, Had us come in that day.
After hearing our frustrations and looking at our tyres, They said they would have no problem getting approval and fitted new ones that day within 2 hours.
Didn't catch the blokes name behind the counter, But he has secured a Customer for life!

Alleged deceptive Conduct. Ordered 4 XMichelin PRIMACY 4 ST 195/65R15 91V for fitment at Doncaster
Wed 16 Aug 23 1pm for $829 incl fitting and balance. In the morning was advised tyres had arrived at the store. Then I was called by store to advise they didnt have the tyres but they could offer the Michelin Energy model for a lesser price. I checked several other tyre places to ascertain supply status. All stated nil stock Australia wide almost immediately when checking their online systems. Tyre continua to be advertised by Michelin with Topline reviews so why would I suddenly change my mind because they can't get it. They appeared to have tricked me.

I can only conclude Bob Jane T Mart knew about this right at the time of order but engaged in conduct to try and keep a tyre deal by offering a substitute at the last minute.
Bad tactic on their part as will get bad reviews.

Blacktown sunnyholt road. Got new tyres and wheel alignment completed 5-6 weeks ago. The alignment is still out. Called the store and they simply said i should have come back straight away. wheel alignment will be charged again. Poor customer service. Never going back

i got my tires fixed and my car moves better than ever